Customer Reviews for U-Haul of Old Town Scottsdale

6305 évaluations

3033 N Scottsdale Rd   Scottsdale, AZ 85251
(1 block N of Thomas on the East side of the road)

(480) 941-0483

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(480) 941-0483

3033 N Scottsdale Rd
Scottsdale, AZ 85251
(1 block N of Thomas on the East side of the road)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

I have nothing else to add. My truck rental experience was great as I had no problems. Easy pickup, equipment all working and return was quick and simple.

GLENN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron R. 
Évaluation :
3

Let customer know that they have to replace the gas or pay a certain amount per gallon. This was not explained to me at all. IT would have cost me less if I knew

JOSEPH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK W. 
Évaluation :
2

I had a few boxes I wanted to discard and was told I could not use the Uhaul dumpster. I recognize that is the position of Uhaul and it is my responsibility to locate my own way of discarding however a recommendation would be for Uhaul to modify their rules as I imaging many are in similar situation moving to a new state / area as we were. She also wasnt friendly but I can deal with that.

George H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISIS M. 
Évaluation :
5

The team was very efficient and professional! I was on a deadline and had to do a quick pick-up and dropoff and they helped me get that done so I could be ontime, THANK YOU!!

JENNIFER Y. 
Évaluation :
5

Nice, clean, and friendly guys

NEBOJSA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
3

Didn't have the trailer I ordered. Cashier had no idea of how to get me checked out and on the road. Took two cashiers to do the job.

DAMON A. 
Évaluation :
5

Great service

JASON S. 
Évaluation :
5

They went out of their way to help us.

RICHARD K. 
Évaluation :
2

The Uhaul worked fine and the location was nice. But my reservation was cancelled less than 12 hours before my move was booked to start. In order to fix this I was downgraded to a smaller size uhaul. I also paid extra for two dollies that i never received.

ANDREW B. 
Évaluation :
1

Lady at the front desk clearly hates her job as she was incredibly rude. Also, it would be helpful if I was notified of the items I would need to be verified before pick up.

Arthur O. 
Évaluation :
5

Please try to clean out cargo holds on the 10' and 20' trucks. Really dirty with oil, grease, and dirt. We can understand dust and brush-away dirt, but the other causes one pause to use these trucks again. Location staff GREAT! Merci.

DREW A. 
Évaluation :
5

The website froze up for the auto check in. However the live staff was terrific

CHARLIE P. 
Évaluation :
5

Quick to check in and check out! . Lots of supplies at competitive prices if you need them.

Barbara D. 
Évaluation :
5

Great service as usual! Thank you!

Mark M. 
Évaluation :
5

To be honest-nothing! Everything was great!

DIANA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth M. 
Évaluation :
5

Great fast and easy

Julie M. 
Évaluation :
5

i always rent from the 3033 Scottsdale location! you have a great crew there! thanks you!

MICHAEL B. 
Évaluation :
5

Everything went smoothly. Went in and out, completed our move. Return only took 3 minutes. Will use this location again.

MARK K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALVATORE R. 
Évaluation :
1

Provide and abide by consistent information on the returning process and associated fees. I spoke with several different employees regarding drop-off and was giving inconsistent information from each of them both on the 800-GO-UHUAL number and the on-site manager once arrived.

Christopher J. 
Évaluation :
5

very easy convenient rental! I would recommend this location!

JULIA H. 
Évaluation :
5

Super awesome staff! Really good people. Thanks again

MARK B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sean C. 
Évaluation :
2

This location was full with returned vehicles and I could not return the truck nor get my vehicle parked in the location due to being blocked in. This was at 1145pm on 5/31 and 545am on 6/1. I understand the date challenges but staff was unapologetic. That said, the quickly moved trucks once open. Maybe a warning would have done the trick. 24/7 rentals may be new so I would still recommend to friends.

Timothy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert I. 
Évaluation :
5

Very courteous, friendly, efficient, and knowledgeable. Great experience!

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON E. 
Évaluation :
5

Friendly and efficient staff. Thanks!

TRACI E. 
Évaluation :
5

Good experience.

Ira R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joel D. 
Évaluation :
5

To me everything was good. I am used this location before. They always being great in their service and also the way they treat the costumer is great.

RAFAEL R. 
Évaluation :
5

Great customer service as always. Je la recommande fortement.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Efrain D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toni E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leon V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEAN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom G. 
Évaluation :
5

The only issue I had was with the AC. I indicated that when I check the vehicle back in. Great staff, very friendly and helpful. Thank you for all your help!!!

Stuart M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREY P. 
Évaluation :
5

Mobile check in process was kind of a pain in the ass since I had to sit there while my “alternate contact” had to be reached by phone.

David C. 
Évaluation :
3

The gas was really at 40 miles left to empty.

Anthony V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSH B. 
Évaluation :
5

Everything was great. Customer service super!

WANDA M. 
Évaluation :
4

When returning after hours, going through the online checkout process, when I got to the point where instructed to take photo of gas/mileage my phone couldn't take the photo. Kudos and big thanks to the gal who appeared out of nowhere to help. She helped me earlier when picking the truck up.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Joel D. 
Évaluation :
4

Good job

PAUL A. 
Évaluation :
4

Didn't have much contact with employees because I was positive for Covid-19. It was a simple and easy drop off

Juda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICKIE RENEE P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angelica P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joann G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Justin S. 
Évaluation :
5

Very efficient & friendly.

ROBERT N. 
Évaluation :
5

Easy check in process. COVID friendly. Good experience overall. Mission accomplished as stuff moved and nothing broken.

DAVID A. 
Évaluation :
4

While trying on two different phones my tech savvy daughter and I could not get the app to function correctly at checkout and finally called customer service on repeat blah blah blah hold for 9 minutes but then was helped by great agent... altogether over an hour at the lot at 11pm kinda sucked. Ended up reservation was cancelled as we didn't show up in the window of reserve time but an email stating “are u on your way” would have been helpful

David L. 
Évaluation :
5

Everyone was very helpful and courteous

JOHNNY C. 
Évaluation :
5

Your present staff is superb. Don't know how it could be improved upon! Thx

JUDITH W. 
Évaluation :
5

Smooth process

Vincent L. 
Évaluation :
4

Brakes need to be replaced on unit that l rented...or at least looked at...thank you

SERGIO ERNESTO M. 
Évaluation :
5

Everyone I dealt with at the Scottsdale location were very helpful and always very nice.

ROBERTA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEAN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARMANDO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK C. 
Évaluation :
2

I made my reservation for a one way and requested 7AM. They said I could pick the truck up at 10AM at the Indian School location. I waited there over an hour until they finally got a hold of the person that was returning it. He said he wasn't returning it until 1. I could've picked up a truck from Flagstaff or Tucson. Or wait until the next day. I had 7 others helping me move and rented a hotel room for a few friends, so they could help. I ended up picking up another truck at 11:30 and was forced to return it to the same location even though I reserved a one way. They gave me a 50 $credit for nearly 4 hours of time plus I had to put extra gas to take it back. If you want your move to be a disaster, go with UHAUL. They need to change their recording about honoring promises. Absolute nightmare and never again! The assistant manager was understanding though and I will call corporate this week.

JENNIFER W. 
Évaluation :
5

It was happy with everything. They were able to get me into a pick up truck for a local rental, as a walk-in customer without a reservation. The process to return the vehicle was also very quick.

CLARENCE M. 
Évaluation :
5

Everything was quick and easy!

CORINNE R. 
Évaluation :
4

check out online

LORI N. 
Évaluation :
5

Service was great and efficient.

Austin C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANDRE'A H. 
Évaluation :
3

Dropped off after hours, and received email receipt the next morning

Patricia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mallory P. 
Évaluation :
5

Very professional and friendly

RANDALL M. 
Évaluation :
5

I rent often (weekly) as a working musician with gear. These guys are terrific. And they know my name. That is how business relationships are made. I've NEVER had an issue. They take good care of me.

James C. 
Évaluation :
5

Please make sure windshields are clean.

TAMALYN T. 
Évaluation :
5

COMPLETE!

ISAIAH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa N. 
Évaluation :
5

Exceptional service from Donivan at the original pickup location scheduled (system was down so sent to Scottsdale), at Loop 202 & McClintock 800 N McClintock Dr Tempe, AZ 85281.

JESSICA C. 
Évaluation :
5

Truck had ash from a cigarette in the steering column and on the dash and the box was dirty.

KEITH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELA M. 
Évaluation :
4

Excellent service à la clientèle

Donna T. 
Évaluation :
5

This location is well managed with outstanding employees! Keep up the great work! Merci.

Robert A. 
Évaluation :
5

Thank you, your team was very accommodating and helpful!

Thomas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chane P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHIRLEY K. 
Évaluation :
4

I was charged for extra days....that I thought I might need. However, I was NOT told I can't get a REFUND for extra days!!!!! I could have just extended it when I needed to!!!! That is BAD BUSINESS!!!! I don't appreciate being dooped into spending a LOT more money than needed.

CARRIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Lamoni M. 
Évaluation :
5

Always helpful and friendly. We have rented from this location many times and all different types of vehicles. It is one of the best Uhauls I have utilized. I lived in Connecticut and now live in Arizona. Uhaul is a great company. Merci.

NANCIE W. 
Évaluation :
5

Robert went out of his way to help us with our two UBoxrs. He was professional and knowledgeable

JODY C.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful in the Scottsdale location

Michael M.  |  Expérience générale 
Évaluation :
3

However, Ubox scheduling department was extremely unhelpful.

Seth S.  |  Expérience générale 
Évaluation :
2

S.O.

Kaitlin G.  |  Expérience générale 
Non reviews have been submitted for this location.

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