Anthony who checked me was absolutely wonderful - very efficient and courteous. Definitely made the whole rental experience smooth and easy. The location and cargo van were clean and well organized.LIANG O.
Customer Reviews for U-Haul of Old Town Scottsdale
Pour nous contacter
Scottsdale, AZ 85251
(1 block N of Thomas on the East side of the road)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.James J.
This is MY store! I've rented there so often that they've got me on speed dial. The staff is courteous, professional, engaging, and focused on customer satisfaction. U-Haul should send other stores to this one to learn what great service looks like. I mean that.Charles V.
Le client n'a pas laissé de commentaire.Paul E.
Pickup and drop off were a breeze. BUT I called to extend 2 hours and they wanted 90$ from me for the extension and a 830-430 was only 42. The individual on the phone was a bit rude. There was dead air for about a min and I asked if they had any luck and the responded with, â€œthe system is still loading, SIRâ€. I didn't know that, he didn't say anything and I didn't even know that they were still on the phone. Just came off super rude.JOSEPH K.
All good! Thanks!JOY B.
Very busy - could maybe use more personnel to speed up thingsARTHUR F.
Le client n'a pas laissé de commentaire.LUIS N.
Good jobJOSHUA F.
Only this dearler . other u haul dealers were not helpful . will only go to this facility . never no problems .Bruce M.
Having to use the U-Haul app to upload my driver's license was annoying. I don't have to do this when I rent from Hertz. When I made my reservation over the phone, the agent told me that I was in the U-Haul system from previous rentals. Am I going to be treated like a brand new customer every time that I rent from U-Haul?DAVID F.
Le client n'a pas laissé de commentaire.PAUL M.
Le client n'a pas laissé de commentaire.Frank A.
Le client n'a pas laissé de commentaire.ANNETTE S.
Le client n'a pas laissé de commentaire.JOHN F.
Vehicle needs maintenance. I didn't necessarily feel safe driving the truck. Brakes were bad, transmission didn't seem rightTYLER B.
Le client n'a pas laissé de commentaire.ROBERT M.
Le client n'a pas laissé de commentaire.christine T.
First 25(or so) miles included in flat rental priceAshley S.
Le client n'a pas laissé de commentaire.DAVIDF JR P.
The staff at the Scottsdale location were friendly, professional and helpful.GREGORY S.
Le client n'a pas laissé de commentaire.JAMES HAU T.
Outside of truck was dirty. Clerk put in wrong information for turn in and I had to call the 800 number to change itJOSEPH M.
Le client n'a pas laissé de commentaire.Neil G.
Le client n'a pas laissé de commentaire.Neil G.
This particular location was fine. Didn't go above and beyond in any fashion but I got the truck. My main problem is that I rented a truck and then got switched two times to another location and it was pretty far from my original location.RICHARD B.
Le client n'a pas laissé de commentaire.MICHAEL W.
Vehicle pickup took almost 20 minutes because mobile check in did not work because the GPS validation refused to show that I was at the store. Then desk employees had to redo the reservation because they were unable to just complete it. Very negative option of uhaul's vehicle rental system from this.SCOTT F.
Le client n'a pas laissé de commentaire.Tristan M.
Your web site is pathetic and confusing, and I HATE HATE HATE not being able to call my neighborhood store. Maybe I can if I know the trick, but you guys make it very difficult.JOHN W.
Le client n'a pas laissé de commentaire.Jose S.
There was no hand dolly on the truck ðŸ˜£THERESA P.
Just a perfect experience.DOMINIC P.
Le client n'a pas laissé de commentaire.Tom S.
Le client n'a pas laissé de commentaire.TIMOTHY L.
Le client n'a pas laissé de commentaire.JACOB G.
Le client n'a pas laissé de commentaire.Thomas C.
Nothing stays the same you're awesomeVELMA S.
Le client n'a pas laissé de commentaire.Joshua N.
Le client n'a pas laissé de commentaire.BRANDON B.
Non of the problems have to do with the store, its soley the U-Haul mobile app checkin in process I chose the smartphone self check-in. NEVER AGAIN! U-Haul gets an F. The local store was great, the app response times and timeouts were ridiculous. My check-in time was 9:30 and I think I eventually rolled out at 9:50 No time savings compared to a standard checkin. It took almost 10 minutes just to have the mobile app verify me. I didn't know I had to have a third party confirmation, so I had to wait for them to call my brother. I don't remember this procedure last July with a standard checking. Then the app told me to go inside to get the key. Did that, then the app stalled out and the vehicle review was completely jumped over because of 'NETWORK ERROR' My check-in was the standard method, someone met me at the truck and I was done in less than 4 minutes. Thats the way the checkout should have been.Paul M.
Le client n'a pas laissé de commentaire.RADLEY M.
Le client n'a pas laissé de commentaire.Cecil S.
Wonderful, patient service.CRAIG K.
It was a good service and quickly ! LauraLaura R.
Le client n'a pas laissé de commentaire.Jay M.
Le client n'a pas laissé de commentaire.Nicholas H.
Best dropoff peopleCHARLES N.
I found the website difficult to navigate for what I wanted, but the location staff were very helpful. Also, I needed to change vehicles mid-way through my rental period and they were very accommodating. And returning the truck on the last day couldn't have been easier.JANET J.
Courteous, knowledgeable staff. Quick processing. Very efficient with my time.WILLIAM LEE C.
Le client n'a pas laissé de commentaire.LORRAINE C.
Le client n'a pas laissé de commentaire.ANNIE D.
Le client n'a pas laissé de commentaire.Jeff T.
Check-in and checkout made easy. Thanks.MATTHEW V.
need better education for staffing. had trouble using tools for check out.Gregory W.
Le client n'a pas laissé de commentaire.CHERI W.
Le client n'a pas laissé de commentaire.CALEB H.
moving is frustrating as it is, so imagine moving out of state and after a long day of packing the night before picking up the U-Hual they begin to call you at 7am and then 7:30 am and then 8am and wait I'm not done then at 8:45 am to tell you that they have to switch you locations, then split locations and â€œoh no wait back to this locationâ€. So that morning started off that way before even picking up the U-haul. Got the trailer from Mesa and the worker felt so bad he wanted to give us a discount. Went to get the last piece â€œthe truckâ€ and the General manager said â€œhere is a number to callâ€ and basically â€œNot my problemâ€ attitude. Got very defensive when I asked for some courtesy and customer service. The other guy didn't help, with his mouth full of tabaco and barely speaking any words. Dissatisfied and disappointed is the least of how I feel about this location.GIDEON B.
We rent vehicles at this location several times each year, and I will tell you that this time was the best experience ever. Both the gal that issued me the vehicle, and the gent that checked in the vehicle were great! Nice people, friendly, and really helpful. I'm sorry that I did not get either of their names, but they were both over the top awesome! Merci.Ken K.
Staff was rude regarding my return time. I reserved and paid for the truck for 24 hours and they said they wouldn't let me take the truck unless I could have it back by 1:00pm because they had reserved the truck for another customer after me. I think this is an unacceptable policy.MICHAEL G.
Le client n'a pas laissé de commentaire.DONNA R.
The truck I rented wasn't there, I was assigned a new one, which wasn't in the correct location. It was difficult to get help, so I hit the road thirty minutes late. After finding the correct truck, they were out of stock of one of the dollys I reserved. Apparently getting the other dolly (which I also already reserved) would've taken more time to properly check out, and I was already running late, so I didn't get either of the dollys I reserved. The employee there told me I would be refunded for the dollys after the trip. I was not refunded, despite submitting a note at return explaining the situation. The whole process was very chaotic and stressful.Marie C.
Le client n'a pas laissé de commentaire.MARTIN M.
Le client n'a pas laissé de commentaire.GORDON F.
Make sure the gas tank is half full when you leaveDONALD M.
Le client n'a pas laissé de commentaire.MICHELLE B.
Excellent job.GREGORY U.
Le client n'a pas laissé de commentaire.DAVID C.
Le client n'a pas laissé de commentaire.SEAN B.
Le client n'a pas laissé de commentaire.Whitney B.
Le client n'a pas laissé de commentaire.Laura D.
Le client n'a pas laissé de commentaire.Philip R.
Le client n'a pas laissé de commentaire.hank D.
Le client n'a pas laissé de commentaire.TIMOTHY S.
Nothing! Everyone was great!JUDITH W.
Friendly staff, brand new van. Everything went well.RICHARD K.
Great experience. Would highly recommend UHAUL to anyone needing to rent a truck. Easy process done primarily online.AARON M.
Le client n'a pas laissé de commentaire.MALIE M.
Le client n'a pas laissé de commentaire.CHARLES P.
Le client n'a pas laissé de commentaire.MICHAEL C.
The front desk girl was not informational at all and was so rude to me for no reason. Would not advise family and friends to go here.Shayna L.
Absolutely the best location. Helpful, Friendly, Courteous. Manager Michaela always goes above and beyond to help!!! That is very much appreciated!!! Thank You!!Brian W.
Le client n'a pas laissé de commentaire.CHAD B.
Mikaela and staff were excellent! Thank you!MICHAEL L.
Le client n'a pas laissé de commentaire.CORINNE R.
Le client n'a pas laissé de commentaire.CALEB THOMAS K.
Went great! Thank you!!!STACY M.
Le client n'a pas laissé de commentaire.OLA J.
Le client n'a pas laissé de commentaire.CRAIG K.
Le client n'a pas laissé de commentaire.FORREST T.
Very helpful staff and everything went smoothCARLA M.
Great location and staff is first-class!SAMUEL A.
Le client n'a pas laissé de commentaire.CHRISTINA V.
Le client n'a pas laissé de commentaire.NICHOLAS P.
Le client n'a pas laissé de commentaire.MATTHEW E.
The Uhaul site/server is AWFUL. Needed help at location to check in. Checking out 2 of us were stuck waiting for site to login and accept data. Finally gave up and emailed customer service. They took care of it.James F.
Online reservation did not allow this drop off location. We had to make several phone calls to find it and be permitted to drop off here. It seems that Uhaul wanted us to drive and extra 20 miles in order to get the mileage charge higher.JOHN D.
Person at service desk knows his stuff. Efficient and friendly.WILLIAM G.
Le client n'a pas laissé de commentaire.ERIC C C.
Services supplémentaires à cet emplacement
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