Customer Reviews for U-Haul of Old Town Scottsdale

6443 évaluations

3033 N Scottsdale Rd   Scottsdale, AZ 85251
(1 block N of Thomas on the East side of the road)

(480) 941-0483

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(480) 941-0483

3033 N Scottsdale Rd
Scottsdale, AZ 85251
(1 block N of Thomas on the East side of the road)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

LORRAINE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNIE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff T. 
Évaluation :
5

Check-in and checkout made easy. Thanks.

MATTHEW V. 
Évaluation :
4

need better education for staffing. had trouble using tools for check out.

Gregory W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHERI W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CALEB H. 
Évaluation :
1

moving is frustrating as it is, so imagine moving out of state and after a long day of packing the night before picking up the U-Hual they begin to call you at 7am and then 7:30 am and then 8am and wait I'm not done then at 8:45 am to tell you that they have to switch you locations, then split locations and “oh no wait back to this location”. So that morning started off that way before even picking up the U-haul. Got the trailer from Mesa and the worker felt so bad he wanted to give us a discount. Went to get the last piece “the truck” and the General manager said “here is a number to call” and basically “Not my problem” attitude. Got very defensive when I asked for some courtesy and customer service. The other guy didn't help, with his mouth full of tabaco and barely speaking any words. Dissatisfied and disappointed is the least of how I feel about this location.

GIDEON B. 
Évaluation :
5

We rent vehicles at this location several times each year, and I will tell you that this time was the best experience ever. Both the gal that issued me the vehicle, and the gent that checked in the vehicle were great! Nice people, friendly, and really helpful. I'm sorry that I did not get either of their names, but they were both over the top awesome! Merci.

Ken K. 
Évaluation :
2

Staff was rude regarding my return time. I reserved and paid for the truck for 24 hours and they said they wouldn't let me take the truck unless I could have it back by 1:00pm because they had reserved the truck for another customer after me. I think this is an unacceptable policy.

MICHAEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA R. 
Évaluation :
1

The truck I rented wasn't there, I was assigned a new one, which wasn't in the correct location. It was difficult to get help, so I hit the road thirty minutes late. After finding the correct truck, they were out of stock of one of the dollys I reserved. Apparently getting the other dolly (which I also already reserved) would've taken more time to properly check out, and I was already running late, so I didn't get either of the dollys I reserved. The employee there told me I would be refunded for the dollys after the trip. I was not refunded, despite submitting a note at return explaining the situation. The whole process was very chaotic and stressful.

Marie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GORDON F. 
Évaluation :
5

Make sure the gas tank is half full when you leave

DONALD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE B. 
Évaluation :
5

Excellent job.

GREGORY U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Whitney B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hank D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY S. 
Évaluation :
4

Nothing! Everyone was great!

JUDITH W. 
Évaluation :
5

Friendly staff, brand new van. Everything went well.

RICHARD K. 
Évaluation :
5

Great experience. Would highly recommend UHAUL to anyone needing to rent a truck. Easy process done primarily online.

AARON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MALIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
3

The front desk girl was not informational at all and was so rude to me for no reason. Would not advise family and friends to go here.

Shayna L. 
Évaluation :
5

.

MYRA H. 
Évaluation :
5

Absolutely the best location. Helpful, Friendly, Courteous. Manager Michaela always goes above and beyond to help!!! That is very much appreciated!!! Thank You!!

Brian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD B. 
Évaluation :
5

Mikaela and staff were excellent! Thank you!

MICHAEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORINNE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALEB THOMAS K. 
Évaluation :
5

Went great! Thank you!!!

STACY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLA J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CRAIG K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FORREST T. 
Évaluation :
5

Very helpful staff and everything went smooth

CARLA M. 
Évaluation :
5

Great location and staff is first-class!

SAMUEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW E. 
Évaluation :
4

The Uhaul site/server is AWFUL. Needed help at location to check in. Checking out 2 of us were stuck waiting for site to login and accept data. Finally gave up and emailed customer service. They took care of it.

James F. 
Évaluation :
5

Online reservation did not allow this drop off location. We had to make several phone calls to find it and be permitted to drop off here. It seems that Uhaul wanted us to drive and extra 20 miles in order to get the mileage charge higher.

JOHN D. 
Évaluation :
5

Person at service desk knows his stuff. Efficient and friendly.

WILLIAM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC C C. 
Évaluation :
5

My phone number and email address were collected incorrectly over the phone when I made the reservation, which resulting in significant delays to my remote pick-up, as they were unable to rectify the issue and we had to then do a manual dispatch. That said, customer service was excellent, albeit very slow to answer.

Kathleen M. 
Évaluation :
5

Very fast and easy pick up and drop off...

Roger T. 
Évaluation :
3

I used the 24/7 pickup option where my dollies, blankets, etc were supposed to be in my truck. No such luck. Luckily I was able to call a friend to help me carry stuff.

Traci P. 
Évaluation :
5

Great experience overall. Very friendly and knowledgeable staff!

CRAIG W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRELL C. 
Évaluation :
5

Everything went well and pick up and return of the vehicle had no problems. U-Haul keep up the good work you're doing a great job.

THOMAS M. 
Évaluation :
5

.

DONALD PAUL C. 
Évaluation :
5

Such a quick pick up a d drop off. Friendly staff was the bonus. They went out of their way to help me get things done.

Laura H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK H. 
Évaluation :
4

Same as above

Antonio S. 
Évaluation :
2

Make sure that the rentals are available when the customer come on time to pick up the equipment

JENNIFER C. 
Évaluation :
1

Terrible customer service, the uhaul truck we rented had no AC. WE WERE CHARGED FOR THINGS WE DIDNT EVEN APPROVE OF.

Chance J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY E. 
Évaluation :
5

Excellent service… easy to do business with. Thanks

PETER K. 
Évaluation :
5

Keep doing what you're doing! 👍

SHELBY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABOR K. 
Évaluation :
1

Very disappointed in the management of this located. Having 40+ years in customer service, I am extremely disappointed in the lack of service I received.

ROBERT R. 
Évaluation :
5

The crew did a great job of checking and moving returned trucks. There were quite a few that came back at the same time. After a short wait, I was able to get the truck onto the property and complete my drop off checklist.

THOMAS K. 
Évaluation :
1

Cars were parked in the driveway preventing access to the location even though there were open spots to park vehicles further back in the location. This and the rear view mirror problem was a shock and I would like a refund.

DEREK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELYN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACEY W. 
Évaluation :
2

Truck had a very under inflated tire. We went 1 mile away to our apartment and noticed it. We called the location and they never answered still after waiting 15 minutes on hold so my wife drove back in our car. They told her to call roadside assistance because there was nothing they could do. Waited on hold for roadside assistance too. Finally filled out a request on-line. This delayed us over an hour and a half. They brought a new tire and then we were off and everything from there worked fine. The location should have fixed the situation not delayed us so long very frustrating. Why won't anyone answer the phones?????

Laura S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARVIN L. 
Évaluation :
4

Employees are helpful -

ROBERT H. 
Évaluation :
1

Worst location I have been to. Very unorganized and absolutely no parking. I was told to find somewhere else to park and “figure out” how to find a ride back.

Nicholas W. 
Évaluation :
4

The staff was very knowledgeable

Louis L. 
Évaluation :
5

I worked with Michaela at this location, and she was wonderful: incredibly smart, efficient, clear, organized, attentive, and generous. I couldn't rate her service any more highly. She's an amazing asset to U-Haul!

DAVID A. 
Évaluation :
4

Truck was dirty, but fast friendly service made the experience better.

Kevin C. 
Évaluation :
1

The manager I believe, a curly haired woman, was very rude so I will recommend U-Haul, but NEVER this location. Lazy employees who are not willing to help!

Austin T. 
Évaluation :
3

Having to return the truck to where my son used to live over 25 miles away was a huge inconvenience. I was told there is no one way service but yet there is and we have always done this in the past. Would have saved me TIME and money. Also, I bought a huge bundle of boxes and tape . They could see I was having a HARD time getting it to my car and didn't lift a finger to help me. Rather disappointing.!

Jonina O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
1

Vehicle was shaking like crazy all day long, brakes were squealing really bad and suspension was super firm. Felt like this for my whole duration of having the uhaul.

Collin D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REGINA B. 
Évaluation :
5

Na

CATHRYN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IRIN R. 
Évaluation :
1

the staff were unhelpful, unfriendly and disinterested. I would never use this location again. my regular Uhaul is your Arcadia location they are excellent there. the scottsdale road location was TERRIBLE

honey G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW B. 
Évaluation :
4

The person who helped us was excellent and the whole experience good. One thing I would changes the chance to donate to the environment was too pricey, however if you had people round off to the next dollar, I would have done that, also I would have put int a dollar, but I'm renting in order to save money so your choices were too high.

JUDITH H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CYNTHIA A. 
Évaluation :
5

Everything exceeded Expectations

MARC P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIM M. 
Évaluation :
1

Workers were very rude and charged me for a gas fee when the tank was at half.

Paige S. 
Évaluation :
5

Keep lt golng

ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXIS W. 
Évaluation :
3

I picked up my UBox and it took 15 min to get it out from behind all the others. After I drove it to the storage site for loading I was surprised to see two large bolts that secured the plywood door to the box solidly in place. I hired 2 workers at 75 $per hour to help me and we were stuck in the middle of nowhere and no way to open the door. I called the uHaul location about this and the shares that was a HQ issue and it was shipped to them that way. No one at the location let me know about this huge bolts and I had to unhook the trailer and drive to a hardware store to by a 14 $crescent wrench and then drive back to the loading area and rehook the trailer and pay the workers for an additional hour while they waited. Pls reimburse me 75 $for the overcharge from the workers, 14 $for the wrench and 60 $for my wasted time (149 $total). I am paying 2 200 $to get this UBox shipped across the country and this was clearly a miss on UHauls side and according to the local UHaul people not the first time this has occurred. Major process step issue. Pls forward a check to my address on file or deduct this amount from my total for the UBox total. Thank you, Ron Goodson 8338 east via de la Luna Scottsdale, Az 85253

RONALD G. 
Évaluation :
3

Staff appeared to be inexperienced, but service was good. Equipment was clean and problem free.

FRANK M. 
Évaluation :
5

Great job

RICHARD J. 
Non les évaluations ont été soumises pour cet établissement.

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