Customer Reviews for U-Haul of Old Town Scottsdale

6 887 évaluations

3033 N Scottsdale Rd   Scottsdale, AZ 85251
(1 block N of Thomas on the East side of the road)

(480) 941-0483

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(480) 941-0483

3033 N Scottsdale Rd
Scottsdale, AZ 85251
(1 block N of Thomas on the East side of the road)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CODY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen O. 
Évaluation :
5

Everything was perfect!!

AMANDA C. 
Évaluation :
5

Staff was great. Truck was perfect. Good experience

Renata M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge S. 
Évaluation :
5

Personnel was very thorough and professional.

Rosa P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN D. 
Évaluation :
3

I had to utilize this location as my first choice was not able to provide rental since I was delayed in pick-up. This location was next closest option with reservation available. All aspects of experience was satisfactory until received final invoice and was overcharged as they put next day return date when I returned on time the previous night. I noticed similar customer review with the same complaint. Perhaps the employees doing check-in need further training as this error impacts customer experience and info calls to customer service to get corrected/refunded.

Ken M. 
Évaluation :
3

I picked up after hours (6AM). That process mostly went smoothly. However, I had to wait more than 5 minutes for someone to verify that I was eligible to drive. This process should be faster. Likewise, the truck was old. The front bumper was cracked in half. They had so many trucks in the lot, i had difficulty getting my truck out between a trailer and other trucks. They often don't have enough parking for customers who need to leave their cars and come back. The employees also trash talk their rental system. They say it's buggy and doesn't work most of the time. If you're doing a cheap move, you'll get a truck that will likely get your stuff from point A to point B.

Jamie B. 
Évaluation :
5

Hotsy helped us check out after we were left in a lurch with Budget. He was amazing and we really appreciated the help! Thank you UHaul! We will be back!

Karie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELIX C. 
Évaluation :
5

Le service à la clientèle était génial. It was easy to pre-book a rental online the day before, and when I arrived to pickup the rental, the staff was friendly and fast. Returning the vehicle was also fast and easy. No extra charges, no problems. Great service!!!

Maria P. 
Évaluation :
5

The truck was dirty (floor in the cabin with food scraps, food wraps, and beverage spills from previous truck user).

Jorge S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger N. 
Évaluation :
1

I don't understand why a manager is condescending and talking down to someone that is spending money, but I guess you don't have a problem with it because he is working from you and is able do do what ever he wants to do. And I know that I am not the only one

Anthony S. 
Évaluation :
3

I picked up the truck and it had approximately 1/4 tank. I drove 35 miles and returned the truck and was charged an extra $30 for the tank being under 1/4 full. I don't care too much about the money but the policy is sneaky and feels like I got gouged. It is a terrible way to treat a customer.

Isaac B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jovan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle S. 
Évaluation :
5

Drop off was excellent, the staff disconnected the trailer themselves and were super helpful and friendly. I was in and out in under 5 minutes!

Jonathan G. 
Évaluation :
5

David (Franke?) did an excellent job hooking up our auto transport and securing the car on it in the Arizona heat. I highly recommend this $20 service. Picking up our 10' rental truck was quick and easy, and it ran excellently on a hot 1 900 mile trip through the Southwest and South.

BECKY H. 
Évaluation :
2

The 24/7 mobile pickup didn't work which is what I had scheduled. I then wasted an hour and half of my time waiting for the location to open so I could keys. Manager said this isn't an uncommon issue and sometimes the mobile pickup just doesn't work for people but couldn't get me any discount and said I'd have to go through corporate to investigate. I know I did everything right because I've done it before. Would be nice to get some type of compensation for their software glitch.

Austin D. 
Évaluation :
1

The website was very difficult to use and I am a very tech savvy person. The website kept saying there was trucks available and when I went through the entire process, it said sorry, there is nothing available. It kept saying I couldn't log in even though I made a new account. I had to go inside the store even though I wanted mobile check in. I will be using another company from now on and discourage people from using UHaul.

Victor M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
3

While truck was clean and staff was pleasant, truck was a little noisy. Halfway through trip, main bearing went out halfway through trip, sat on side of the road for 6 hours. had to offload car I was towing to get off highway to hotel. Muskeegoe OK, LOCATION WAS FABULOUS, Mgr and staff very helpful. Unfortunately put us behind and missed our offload assistance and had to hire help to offload. plus two extra nights in hotel. When Uhaul called did offerr a 100 dollar discount, when I indicated that it should be much greater, as 1 night in hotel was more than that not to mention offload expenses, wad told it would have to go to higher authority and some one would get back with me, no calls, ni emails please contact me at 865-599-6414. Michael Cope

MICHAEL C. 
Évaluation :
5

I want to commend your employee, Anthony. He took a photo and video of another customer who backed into my parked car while on your lot. I filed a police report and Anthony provided details to the police. He truly saved the day for me! He acted quickly and was a complete professional during the entire incident. He should be commended! Thank you Regina Composanto

Carl C. 
Évaluation :
5

The check engine light was on and the truck has issues shifting into 3rd gear, stalled pretty hard on the highway. Did not feel safe or comfortable driving the truck. I told the guy that the check engine light was ok before I left and he said he knew and that it was fine to drive

Hannah F. 
Évaluation :
5

very friendly

Theresa T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott C. 
Évaluation :
5

Renting was quick & easy. Return was even easier. Didn't even have to exit my truck.

Ray S. 
Évaluation :
5

The guys were awesome! I would rent again for uhaul anytime.

Geoffrey Jablons J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TALIB M. 
Évaluation :
2

The truck at original reservation at a different location was gone so I had to chase around to another location to rent a smaller truck with a limited rental time due to another reservation for later that same day.

Michael R. 
Évaluation :
1

Trash!

Austin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley H. 
Évaluation :
5

I worked with an Asst Manager who was very helpful - thank you!

Jenni K. 
Évaluation :
1

I did not like the fact that they charged me for more gas when I had already put gas in I only went 44 miles. Seems like a rip off

Lisa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

This place has their service down to a T! Every time I go there they are always on top of it and start cleaning the vehicle out immediately and checking to see if it's in good standing.

Courtni G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARREN B. 
Évaluation :
4

Overall good experience

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob N. 
Évaluation :
5

Anthony helped get me going on the road. Turns out the terminal end of the electrical plug needed replacing to hook up a cargo trailer. Anthony was very helpful. A most pleasant person. Would recommend this location above other ones I have visited.

Alex S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifton W. 
Évaluation :
1

The guy who helped me was negative and complained about his job. Was negative not helpful. Will not go back. I asked if I could return my rental anywhere else .he said yes no additional charges or fees. He lied and could not refund me after he charged me extra for returning to different location.

Jessie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geraldine W. 
Évaluation :
5

The staff was super friendly

TYSON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela E. 
Évaluation :
5

Excellent

Kathleen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail M. 
Évaluation :
2

The gas tank was not full. When you rent from U-Haul the expectation is to receive the truck full of gas. When you return the truck the expectation from U-Haul is that you return the truck full of gas. I'm supposed to pay for someone else's use. THATS WRONG. NEVER USE THIS STIORE AGAIN!! Also be sure to take photos of damage on truck, mine had a lot!!

GREGORY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry javin L. 
Évaluation :
4

The left headlight had fallen out of place while I was driving. When I returned the truck one of the employees informed me that they were aware and that a technician had to come to repair the light but the truck was rented out.

ADRIENNE D. 
Évaluation :
4

The guy in the office was a complete jerk but the guy in the yard was AWESOME.

Chris M. 
Évaluation :
5

easy drop off.

Tyler S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime H. 
Évaluation :
2

The lady at this location was rude and not helpful or understanding at all. She was short and disrespectful, not only to customers but to fellow uhaul employees at a different location. Will never use this location again. Will go to store #56 on McClintock for now on.

Ami H. 
Évaluation :
1

The guy to receive and help me with my return was very rude and unhelpful/unprofessional. He hold for a long time that I have to leave very hot outside and he pushes me to take out empty bottle out the truck.

WILLIAM R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luther M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MADISON C. 
Évaluation :
3

The truck was dirty inside, had trash in the cup holders, and reeked of cigarette smoke. We tried to point out damages to the employee and he got irritated with us and said to stop.

Dan M. 
Évaluation :
5

easy process

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hardy T. 
Évaluation :
1

Worst experience of my life

Traci C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
5

Excellent check out service

frank Q. 
Évaluation :
4

we use this facility all the time for truck rental and box purchases. The attendant was helpful but also told me UHaul does not credit or reimburse for ride shares.

Paul E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE W. 
Évaluation :
4

The headlights are dim and misaligned. They work great when the sun is out though.

John W. 
Évaluation :
5

Great employees, better service! Uhual saved me at least 700 dollars by not using movers. Thank you again!

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
1

Charged me for extra gas eventho I returned the vehicle with more than what I got it with, money hungry scammers, would never recommend. Thiefs

Eduardo F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raoul Z. 
Évaluation :
5

Everybody was very professional and great to work with.

William K. 
Évaluation :
5

Very prompt service and was on my way very quickly.

Kevin L. 
Évaluation :
5

The place seemed professional. I saw the team cleaning the truck as I left making sure everything was good to go for the next person.

Miguel A. 
Évaluation :
5

The in-store check-in process was quick & effective just as the check-out process was. Highly recommend THIS location

Janice L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christine W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon Z. 
Évaluation :
2

I believe the preventitve maintenance for uhaul is being greatly overlook.

JESSE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonell M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kalia F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher F. 
Évaluation :
5

Robert went out of his way to help us with our two UBoxrs. He was professional and knowledgeable

JODY C.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful in the Scottsdale location

Michael M.  |  Expérience générale 
Évaluation :
3

However, Ubox scheduling department was extremely unhelpful.

Seth S.  |  Expérience générale 
Évaluation :
2

S.O.

Kaitlin G.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful from the entire staff , best moving and rental experience I’ve had, highly recommend this location

Ben S.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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