Évaluations des clients U-Haul of Oxnard

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Oxnard

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Kerry M. le

Évaluation :

It was an easy process and everything went smooth . Keep up the good work

Kayla P. le

Évaluation :

Javier was very professional and went above and beyond! I would come back just because of him.

Christopher C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nancy A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Arturo M. le

Évaluation :

Great service u love it

James D. le

Évaluation :

I tried to tell the originating Uhaul in El Centro that I needed to keep the truck a couple extra days due to delays and they said no problem, just turn it in when you're done. I got a call from the drop off Uhaul location the morning after truck was due back asking where truck was, they had a reservation waiting on it. This didnt affect me, but somebody didnt get their truck on time because it wasnt noted in the computer that I'd have it the extra days. Hope everything worked out for them

Med D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael W. le

Évaluation :

Customer service agent clearly didn’t want to be there and was short with me. Truck worked fine.

Frank W. le

Évaluation :

Le client n'a pas laissé de commentaire.

VINCENT M. le

Évaluation :

Awesome group of guys that work at the Oxnard location....especially ALEX. He's a customer service first kinda guy and deserves recognition ??

DAVID W. le

Évaluation :

The car transport was much more expensive this time. Previously 80-90 dollars. This time $170. It’s getting too pricey

Robert D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Candee T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Hope R. P. le

Évaluation :

one thing that really bothers me,is that the last couple of times Ihave rented a van the front seats have not been vacuumed properly. It's either dog hair or cat hair all over the seats.i have had to go home and vacuum it myself!

John C. le

Évaluation :

I reserved the trailer for Ventura thru U Haul. Day and a half letter was notifed my ouck location had changed. I used express check in, but had to do every step anyway. Bill was $42 more then was quoated on web site. Store was clean, well organized and stocked. He hooked up trailer and tested lights. Right side was not working. He twisted and bent 4 wire connection and check again, still didn't work, he twisted, mashed and bent again, checked and then said all good. I asked are you sure?? He gave me the thumbs up. I got pulled over and the base of the grape vine. Right side was not working. Officer did not cite me, because my vehicle lights were visable. Got pulled over two more times, was not cited but a huge inconvenience, and super stressful. ( Right side wires were hanging down with multiple splices.

Monica O. le

Évaluation :

Le client n'a pas laissé de commentaire.

ron y. le

Évaluation :

Very friendly and helpful

APRIL N. le

Évaluation :

Amazing service coming and going. Staff is top notch!!! I wouldn’t go anywhere else :)

John R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Larry F. le

Évaluation :

the tow dolly got a torn tire on the ride and it was a total joke. We were so unhappy with the service after the dolly was broken. I have pictures of what happened and this should have never been an issue. Very dissapointed with that part of the Uhaul Service

Reginald T. le

Évaluation :

Not clear on dropping off equipment. Blocked in at 5:05 workers leaving and would not help even after seeing me struggle to move a trailer by hand

CAMERON S. le

Évaluation :

Personal injury due to broken equipment.

ROBERT S. le

Évaluation :

Christian and Javier, everything right, as usual

thomas C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Patrick K. le

Évaluation :

Good value and convenience.

Marina W. le

Évaluation :

Our reservation was messed up TWICE - after receiving a reservation confirmation, I was later called and said that the truck we reserved is no longer available at that location, and we had to pick an alternate (further away location). And then, on the day of pick-up, we were told that our reservation was for a smaller truck than we had reserved, and they did not have a truck available that we had indicated in our reservation (a 17 foot truck instead of a 26 foot). Consequently, we were unable to move all of our belongings on the day of our move. I am extremely disappointed by U-Hauls poor management of our reservation, and am unlikely to ever book a moving truck with U-Haul again, as I feel my "guaranteed" reservation will never be guaranteed.

Valerius L. le

Évaluation :

No Comment

Wendy W. le

Évaluation :

Great customer service ,friendly,really shows pride in their establishment... Thx Wendy

Mark E. le

Évaluation :

The overall experience at both the pick up and drop off location was top notch. Both teams were very professional and got me on the road quicly.

Lawrence L. le

Évaluation :

Reduce checkout time by training staff to type and think. The 2-finger Tyler I encountered was clearly a yard bird who was required to checkout equipment. Also try to open before 9am as most of us are trying to get loaded and moving. Won’t use U-Haul again.

manual s. le

Évaluation :

Le client n'a pas laissé de commentaire.

Bobby D. le

Évaluation :

There were bussy they need more 2 people a day should have a 3 persone but other that we were patient and had great customer service thanks

Michael F. le

Évaluation :

Le client n'a pas laissé de commentaire.

ADELOR A. le

Évaluation :

Customer service was excellent and very professional.The hitch that was installed on my truck a great quality kind. I thanks them for being honest in telling me the items that I don’t need since it’s already equipped on my truck. I hope they will be consistent on their service since I definitely gonna come back for the trailer. Overall it was a pleasant experience coming to this location.

Ladey A. le

Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT S. le

Évaluation :

Javier and Julian Great Ford equipment Everything right

Charles M. le

Évaluation :

The customer service from the morning was excellent the night time workers need to improve immensely on their professionalism, as they gave poor customer service I ever experienced.

Isabel C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Esteban M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sheri C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Andy U. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeff W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Henry A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Yolanda P. le

Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT S. le

Évaluation :

Christian, Javier And Tino Everything right. Throughly ptofrssional

Frank K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lisa Ann R. le

Évaluation :

Le client n'a pas laissé de commentaire.

david h. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thomas T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Bruce H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard L R. le

Évaluation :

Great customer service throughout

Otis L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mark L. le

Évaluation :

The personnel as the U-Haul store were great but the truck had BAD SAFETY issues the Stearing Box needs to be replaced or adjusted lots of slop 1/4 turn of play put me all over the road, also the wipers just moved the water around did not clear the windshield as for how clean the truck was clean inside but the out side of the cab was a mess.

Joshua S. le

Évaluation :

They were very pushy about returning the truck before 5pm because of another customer appointment. Even though my appointment should have reserved it through 615pm. The staff was nice and the truck was clean.

Dolores W. le

Évaluation :

Very unhappy with being charged $11 for gas. Had I been offered to go get gas it would have helped. I'm a senior that was working on two hours sleep in the last two days because of moving. To the point of barely knowing my own name. Otherwise staff very courteous.

Iteriah C. le

Évaluation :

Too tight of a space for your big trucks

Tom M. le

Évaluation :

Very helpful personal

Carolyn C. le

Évaluation :

Very friendly staff, everything went smoothly

Micaela A. le

Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT S. le

Évaluation :

Ford equipment ready to go. Cordial service from Julian and Javier . Everything perfect

Cheryl N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Devon d. le

Évaluation :

Le client n'a pas laissé de commentaire.

Randall J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Victoria H. le

Évaluation :

Very efficient

KURT J. le

Évaluation :

Le client n'a pas laissé de commentaire.

carlos r. le

Évaluation :

thanks guys I appreciate it you help keep it up the good work

Sal R. le

Évaluation :

Great service and clean truck!

ROBERT S. le

Évaluation :

Tino and Adam Great service appreciated

Rodney C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Steve Y. le

Évaluation :

Wait time to pick up reserved van was about 45 minutes. Only one person at desk with 5 people waiting. Not friendly. Received van with only 1/4 of a tank of gas. Barely made it to my destination.

Joseph J A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Paul C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Don c. le

Évaluation :

The guys working there are superb!

Viktoria T. le

Évaluation :

17' truck was reserved previously in the week, was not available at designated time. I was given a 10' truck as replacement. It did not fit my needs as I required a ramp and higher ceiling to fit a fridge but had already hired help to move. Staff seemed unapologetic. I was given a $50 reimbursement though I'm still aggravated with the customer support.

Jose L. le

Évaluation :

Le client n'a pas laissé de commentaire.

London A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ben S. le

Évaluation :

When I picked up the trailer there was only one guy on duty and though I ordered it on line etc I had to wait in excess of 30 minutes in line because the one fellow had to work the front desk, then go out and connect trailers etc. 4 people in line in front of me. That was a real drag despite the fact that I had ordered on line, etc. Wasn't his fault, was the company's fault for having only one guy work the place. Second guy showed up after the line was done to only a few.

John O. le

Évaluation :

Express checkin was great. Staff was professional and very informative.

Leobardo D. le

Évaluation :

Excellent customer service

Daniel D. le

Évaluation :

Very upset with what they gave me to rent. I did NOT want the truck I ordered a 15’ truck which I did not get. What’s the use of using the phone app to rent a vehicle. This was terrible. I will not be using this company again.

Mike T. le

Évaluation :

I dealt with three different staff from this location. One when I booked the trailer, when I picked it up and when the trailer was returned. All were very helpful and friendly.

Sean H. le

Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT S. le

Évaluation :

Great Ford equipment and top service from Zachary. Much appreciated

Kimberly G. le

Évaluation :

Excellent customer service!

Christian C. le

Évaluation :

The trailer was badly welded on the inside and water leaked through onto my valuables.

David B L. le

Évaluation :

Thanks, very helpful crew.

Richard K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Shannon D. le

Évaluation :

Moving is difficult enough, but when you have employees like I experienced helping you, it can make the world of difference! Thank you so much! I love Uhaul, always dependable. Good Job

Adler G. le

Évaluation :

dolly utilization advertising should be more clearly labeled showing that you will be charged for every day of rental even though you may have just used it on one day.

David K. le

Évaluation :

Very nice location. Probably one of the nicest and best equipped that I have used.

Gustavo E. le

Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT S. le

Évaluation :

Best service with Julian. clean and ready ford equipment. cordial and professional. everything right. appreciate

GUSTAVO E. le

Évaluation :

Easy fast and great customer service. Thank you.

PAUL M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Teddy I. le

Évaluation :

Need to lube the trailer hitches to make them work smoother.

Cristian S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Shaun F. le

Évaluation :

None

PETER S. le

Évaluation :

The location was fine but very far from me they changed the location every day From the original location very inconvenient

Gregory R. le

Évaluation :

The exterior of the trailer was filthy. Inside was acceptable.

ROBERT S. le

Évaluation :

Christian and Adam, great Ford equipment. Great service, everything the best Appreciate

John O. le

Évaluation :

Staff were professional and friendly

Jennifer L. le

Évaluation :

Le client n'a pas laissé de commentaire.

DAVID J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Steven S. le

Évaluation :

A full tank of fuel would of been nice. 1/2 a tank on a 400+ trek is inconvenient to say the least.

Tony C. le

Évaluation :

Staff was super friendly and I appreciate the help!

ROBERT S. le

Évaluation :

Julian and Christian, everything right Nice clean van, ready to go

Victor B. le

Évaluation :

I liked the customer service they nice and professional

Michael B. le

Évaluation :

Good customer service, friendly staff.

Abisai M. le

Évaluation :

I can't think of any improvements at this time. Everything was prompt, in order, and absolutely stress-free. They hitched my tow dolly on the truck and unhitched it when I returned it. Definitely will be returning to this location. Customer service is on point!

Eric B. le

Évaluation :

Le client n'a pas laissé de commentaire.

frank W. le

Évaluation :

The staff was very professional and helpful.

Yvonne S. le

Évaluation :

waiting time for picking up or returning rentals would go a little quicker if more than one employee was at the store

Briana A. le

Évaluation :

Awful experience. Made a reservation for Westlake Village. Waited there for about an hour before being told they had nothing for me all the sudden. Had to drive to port hueneme just to get a vehicle, smaller than my order, and pay for extra gas/miles and the wasted time I hired the movers. Uhaul did offer a discount plus rebate but the whole thing was extremely inconvenient and upsettting.

John C. le

Évaluation :

Very good and helpful but part of a pretty run down gas station.

James G S. le

Évaluation :

(written really fast) Equipment clean and maintained: MPG: I drove 40 miles, half was done with just one refrigerator in the back. 2.5 miles was driving from Port Hueneme base to an off sight warehouse with approx. 1500lbs max in the back. The rest was I was completely empty. I put 9.4 gals of petrol at the end of the day 4.25 miles per gal? The inside of the truck had cat/dog hair all over the seats. Not a big deal for me personally however I did have one of my customers in the truck and he made a commit about it. There was coffee that had spilled in the cup holder from the past customer, I almost put my phone in it. Would have been a bummer. These are things that are not a big deal to me (understanding your turnover) but I could see how another customer would be put off by it. Would you recommend this location to a friend? I will probably would rent from U-Haul for a 5-10 mile hop for work. This is because it’s convenient and the Staff is great. Once again the customer service at the Oxnard location is really helpful. I would think about renting from another company for 10+mile, since I can get a lift gate for the same overall price. Nevertheless I probably wouldn’t recommend U-Haul to a friend, but if I did it would be Oxnard. (You asked)

MICHAEL S. le

Évaluation :

Nothing. Location was well managed and staff were extremely helpful. Entire experience was above my expectations from reservation to drop off. Thank you! And will certainly return and reconmend to friends

Thomas R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tina L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rose R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Manuel S. le

Évaluation :

Awesome

ROBERT S. le

Évaluation :

Julian and Adam, great service, everything perfect Sparkling clean van

ERIC D. le

Évaluation :

The associate was very nice and accommodating. But I want to blame Uhaul products as I LOST on the freeway my trailer. ..thanks to the safety chains that kept it no roll over or completely get loose. This happened because the cheap and bad quality hook pin lock that got loose and let the ball hitch unsecure. The Uhaul associate and myself spent sometime to try to lock the pin that is very flimsy. The Uhaul associate gave me a refund for the new pin and cord extension I bought to be able to keep going. Thanks God nobody was hurt or worst on the freeway. SO PLEASE sale good towing accessories.

christian p. le

Évaluation :

Have a few more trucks available for desire move times.

Andrij m. le

Évaluation :

Great team. Excellent truck and it fit my belongings perfectly!

Zachary W. le

Évaluation :

Helpful staff

David G. le

Évaluation :

Muy buen servicio y economico, gracias.

Daniela A. le

Évaluation :

Le client n'a pas laissé de commentaire.

talia n. le

Évaluation :

Le client n'a pas laissé de commentaire.

PABLO V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jerry V. le

Évaluation :

excellent service

Leroy G. le

Évaluation :

Nada...thanks for getting me in a truck, quickly.

David N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Teresa S. le

Évaluation :

More staff. One person running everything- he was great, but he needed help.

Pawandeep S. le

Évaluation :

I am very happy , I love the coustmer service, very nice , very knowledgeable , very helpful, excellent,

Diane R. le

Évaluation :

When we picked up the truck, the CAB of the truck was FILTHY AND SMELLED LIKE CIGARETTE SMOKE! It took us THREE HOURS TO CLEAN the cab. If it was not for this, I would have rated the location 5 stars.

ROBERT S. le

Évaluation :

Manager Tino. Everything right

florentino m. le

Évaluation :

wait time add more people on the weekend

Michael B. le

Évaluation :

Le client n'a pas laissé de commentaire.

John A C. le

Évaluation :

Staff wear very friendly and helpful.

Al K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jimmy C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Justin O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Wesley C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joanne F. le

Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT S. le

Évaluation :

Phillip and Tino everything clean and ready,thanks

Ian C. le

Évaluation :

Hire more staff .. wait times are always long at the location.. usually wait 20-30 minutes in line before being helped

paula m. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael M. le

Évaluation :

Thanks guys!

gary f. le

Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT S. le

Évaluation :

Thanks, Tino, everything perfect

Angie G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert S. le

Évaluation :

Very professional staff. Busy location.

Charles G. le

Évaluation :

Nothing, staff was professional and friendly.

nathan j. le

Évaluation :

Overall - I was very please with the pricing and service of the people and vehicle.

Joyce R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Eric N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sonny R. le

Évaluation :

Excellent

Rogelio Z. le

Évaluation :

Excellent service and i thank you for your service

Nicole S. le

Évaluation :

Easy check-in, easy check out. Staff was very friendly and offered options that fit my budget. Highly recommended because they were great and moving is stressful enough. I needed someone one my team and these guys delivered.

Iya W. le

Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT S. le

Évaluation :

Christian and Adam and a perfect ford van! everything right

Bruce S. le

Évaluation :

Add more counter help when it’s busy

Ricardo H. le

Évaluation :

Great overall experience. Would rent from this location again.

chelsea s. le

Évaluation :

Need more staff memebers available to assist all customers and get better WiFi to be able to fill out papers electronic

Kim P C. le

Évaluation :

Le client n'a pas laissé de commentaire.

John O. le

Évaluation :

The sending of images to document condition of truck is a good idea but my vehicle had very visible damage on the drivers door and it was almost invisible on the texted images until I enlarge it . I feel a "walk around with a rep. using a good table to view images would be a good idea.

Pardeep s. le

Évaluation :

Le client n'a pas laissé de commentaire.

CRAIG H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Alexandra E. le

Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT S. le

Évaluation :

Christian and Tino: everything right Great service

edgar g. le

Évaluation :

Le client n'a pas laissé de commentaire.

eddy s. le

Évaluation :

Great customer service by the employees there. Friendly and very helpful. Thank you!

David S. le

Évaluation :

Please improve your check-out procedure. I pre-registered online, providing all of the required information ahead of time. I also paid for your upgraded insurance. I then arrived at the location 10 minutes before opening to expedite the rental. I had a printout of pre-registration information and reservation number in my hand when I reached the counter. It was quite confidence-shattering to be asked for all of the same information that I had already provided online. The desk clerk had to take a picture of my drivers license with his cellphone, and walked through other cumbersome procedures. By the time I drove out of the parking lot, 30 minutes had passed. What? Really? Is that the best you can do?

robert f. le

Évaluation :

Le client n'a pas laissé de commentaire.

LAURA W. le

Évaluation :

Tino was professional & accommodating with my Ubox unload