Customer Reviews for U-Haul of Perrine

5582 évaluations

16500 S Dixie Hwy   Perrine, FL 33157
(Sw 165th St & Us 1)

(305) 232-1421

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(305) 232-1421

16500 S Dixie Hwy
Perrine, FL 33157
(Sw 165th St & Us 1)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Super friendly customer service and they hooked up/off the trailer really quick. 5 star service!!

KURT S. 
Évaluation :
5

None at present

LORNETTE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred F. 
Évaluation :
5

Fast drop off of 15' uhaul.

LEANN P. 
Évaluation :
5

The staff was very helpful and made it very easy to rent and return the vehicle.

CORLIS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER D. 
Évaluation :
5

The mirror on the driver's side was broken. The upkeep of the trucks is sometimes in poor maintenance.

BEVERLY K. 
Évaluation :
5

Great service and everything was perfect inside and outside Thank you

SANTIAGO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODOLFO N. 
Évaluation :
5

Everything was perfect, safe truck and dependable. My family thank you all team members.

ROBERT R. 
Évaluation :
5

Excellent customer service

EDUARDO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IGNACIO T. 
Évaluation :
4

Fix the problem with your pictures. The clanging and banging for the four hundred miles I traveled with a 5 by 8 was almost unbearable. Every bump in the road, every acceleration, every bake, the loose-fitting hitch claimed and banged and you never knew if it was coming off. If nothing else but nerve-racking noise was very scary. It made me feel I was unsafe. U-Haul needs to fix how their hitches fit not allowing for all of the play even when the customer has the proper size ball. I needed the trailer for another day I was going to be charged 72,95 $ for an additional day. This did not make sense. So I completed another reservation return the original trailer picked up another trailer for 18,95 $. What an inconvenience. Why would Uhaul trying to scam the customer? I forgot to check my trailer when I dropped it off and I had left all of my moving supplies inside. This should be a standard process for the company to assist your customers and ensuring they do not leave things behind in your trailers. Other than that the service was good.

CORRINE W. 
Évaluation :
1

poor customer service, run-down fleet, and bogus charges

IGOR A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yesi S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUIS D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
3

The outside man told me to go inside to get a receipt. The person inside who said he was the manager was not very nice. Told E he didn't have the information from the man out side. I ask him to call him in then said here it is. I worked for a company for 37years and if I ever treated a customer like he did they would have fired me. It was like I was putting him out to ask for a receipt. Not a happy customer at the end.

GARY B. 
Évaluation :
5

I attempted to use your iPhone app to check in. A waste of 10 minutes

KENNETH G. 
Évaluation :
5

You guys were great!

CLEVELAND J. 
Évaluation :
1

From desk has a bad attitude.bad mare. They over charge price. They don't want to call manager. The manager phone number is not responding. And I want my money back.!

BEATRIZ B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILFREDO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANDA K. 
Évaluation :
5

Quick and friendly

HUNG M. 
Évaluation :
1

My truck was disgusting! In times of covid a company like yours should be more aware of cleaning status of every truck. It was dirty inside the truck and on the drivers side. I have pictures of everything. Additionally it wss a hazard to drive! The driving direction was on a poor condition. I felt unsafe driving on the highway. This is unacceptable for a company like Uhual. The safety of your clients should be a big concern!!!!

Daniela D. 
Évaluation :
1

Returning the equipment was not customer friendly. Employee prompted us to back up into parking spot. While cars were blocking us because of the entrance making it difficult. There was an equipment return area and they refused to let us return and the designated area. When asking an employee why do we have to place equipment at that spot and not the designated return area he sarcastically said "u haul"

XAVIER N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIKA G. 
Évaluation :
5

Interior of truck not cleaned you can see the dust and finger prints. Everything else great.

GREGORY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWAYNE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHERYL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILMER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julio C. 
Évaluation :
5

Thank.

LUIS G. 
Évaluation :
5

For everything I was highly satisfied except my following concern which gave me a disappointment feeling and good lesson for the next time renting. The receipt after the money is paid should be verified with the actual, particularly for the gas. In my case, the receipt shows the gas was filled up 7/8th of tank. I didn't check the receipt at the spot. But later on when I was about to fill the gas, it was filled 5/8. Let me give another explanation. In the receipt, the tank capacity is shown as 40 gallons. Now, if I need to fill up 1/8 since the receipt shows 7/8 filled up, the tank should consume 40x1/8 =5 gallons of gas, but I poured 12,55 gallons of gas. So, in my back calculation the tank capacity is 34 gallons, 8/5x12,55= 33,4 gallons. So, highly recommend to check the receipt with the actual gas in the truck.

MOHAMMED M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris J. 
Évaluation :
4

Personal was nice and helpful got you in and out quickly, very good job.

Richard B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

antonio L. 
Évaluation :
4

The online/app pick up was very confusing and unsuccesful so I had to end up going to the counter. Needs improvement.

DANIELLE R. 
Évaluation :
4

Have more than one person working inside

Angela T. 
Évaluation :
5

The employees helped me at evrry stage of the transaction.

Lee W. 
Évaluation :
5

We rent frequently from this location. Always quick and easy! Merci.

STEVEN B. 
Évaluation :
5

keep up the good work

GIOVANNY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JODIE F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARBARA W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERGIO T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pedro A P. 
Évaluation :
3

The first truck assigned had a screw in the driver side inside rear tire. I found it during pre-check. The vehicle was full of dried bugs from previous rental. Doubts and concern of vehicle check and service before releasing to customer. Returned truck in Clearwater after business hours. The haul.com website was of no help and would not accept location, nor further information input. Ending mileage, pictures and other pertinent information could not be entered. Will consider Hertz Penske in the future. Sorry., but the beginning and end of the rental were not very reassuring. The truck ran fine and no problems were encountered.

RICARDO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YAYZA M. 
Évaluation :
5

Your system kept auto selecting 30 miles away as my closest option, only to find one in my area 3 miles from my house!

Junior J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDUARDO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYN C. 
Évaluation :
5

Check front wheel alignment. Especially when bumper is bent.

GLENN D. 
Évaluation :
4

The service was the best part I had a reservation and I was in and out. Thanks

Bruce P. 
Évaluation :
5

Hire more Spanish speakers.

FELIPE F. 
Évaluation :
5

Good service and professional customers service

ARMANDO P. 
Évaluation :
5

Everything was fast and easy my truck was ready to go before I got to the premises

Jason R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARIANO H. 
Évaluation :
3

Always a long wait there no matter whether you're picking up equipment or getting propane filled.

Sean T. 
Évaluation :
5

I live about 21 miles from this location. I am a regular customer of UHaul and I have rented in numerous locations around my home. I will make this location my location even if u pay the extra miles. The attention I recieved, the professional and personal way these employees have are the best. My counter person Caroline and my receiving person Bryan are the best. Will continue coming here with them

CARLOS G. 
Évaluation :
5

Maravilloso

IDALBERTO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE A. 
Évaluation :
5

Excelent

ALIPIO L. 
Évaluation :
4

Brakes in rental trailer were defective. Braking at highway speed caused yaw forces on tow vehicle, requiring steering correction. Trailer was properly loaded and vehicle well-within tow limits. Probably one of the worst-condition trailers I have rented from you except for one missing part of a tire tread. In general I see a degrading condition of your trailer fleet in the past year.

STYLIAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE R. 
Évaluation :
4

The cargo van I rented was somewhat clean. The dash was very dusty, the back seat had a used water bottle halfway full and there was some weird wet looking dirt or saw dust on the floor. Overall I would say the van was about 80 % clean with those exceptions noted.

RICHARD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elias S. 
Évaluation :
4

quick easy process

PERLA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES F. 
Évaluation :
3

We reserved a pickup truck and when we arrived, a pickup wasnt available; we had to take a van. The line is always super slow inside, regardless if you're next or fifth, it seems to take forever. Parking is a hassle, so once you find somewhere to park, someone always blocks you in.

VICTOR D. 
Évaluation :
1

Avoid this location: - Mechanics, cashiers, and the manager are all unhelpful and some are even rude. - They tried to double charge me for an installation. - Wouldn't even call the day before -or even the same day- to cancel the installation appointment; had to get there to be turned back. - There's no way to get in touch with the location unless you get the manager's office number... and even then you have to be lucky for him to be around. - Wasted time and money. - The day of the installation they didn't call to say the car was ready. - They installed a piece damaging the muffler and tried to get out of repairing it by saying the mechanic was already gone, when he wasn't. I found him at the shop and had to ask him directly to fix the mistake. - They didn't install one of the bolts and said the piece didn't require nor came with it, which later I found out is another lie, forcing me to take one of the bolts out and find it in a hardware store and install it. Again, avoid at all costs.

Luis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WANDA A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
1

I went and rented a unit and 10 min after taking it with me I found that it wouldn't work for me so I came back and returned it and they didn't want to help me with a refund or anything I will no long use uhaul for any of my needs

JOSMIAN S. 
Évaluation :
3

I would highly recommend your staff not to be smoking on the job & in the face of customers. That is definitely unprofessional.

George I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM N. 
Évaluation :
5

Maybe install navigation system if it is not a big deal.

MADELIN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sergio L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARLOS U. 
Évaluation :
5

Great customer service!

FERNE C. 
Évaluation :
5

Only bad experience was the outside return representative tried to charge me for fuel even though I had a receipt for gas and I explained that I returned truck with the same fuel level. The cashier inside made it right.

EDUARDO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAWANA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIZET S. 
Évaluation :
3

I was assigned a drop off location over 30 miles away from my address. I called and changed to a closer location but I was charged an additional 21 $. I was not informed of this charge when I re-scheduled. The trailer was good and service was good but that charge left a bad feeling about the entire transaction.

Pablo C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUIS Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LENIN R. 
Évaluation :
1

Only one cashier , no parking for customers and charged me 7 $of gas for 11 miles of use.

CARLOS M. 
Évaluation :
5

We had to return the initial Truck we were given due to a cockroach infestation. When we called and told the location about the issue they were very helpful. We were told to bring the truck back and we would immediately be given a replacement. That is exactly what happened. Excellent customer service.

KERVENS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROHAN R. 
Non les évaluations ont été soumises pour cet établissement.

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