Everything was fine as usual with Uhaul, except for the person taking our order at this location. He screamed very rudely at the person who came with us (a helper) he was smoking outside on the parking lot by the sidewalk, not noticing the propane tank. There are no do not smoke signs displayed. Even after he walked away from the area, he yelled at him and threatened not to give us a uhaul truck if he does not do as told. While we understand the danger of smoking near the propane tank, the customer was standing on the side walk city property when the uhaul representative humiliated him front of other customers by yelling rudely and threatening. A human tone of warning would have worked just fine and it would not have escalated to a screaming match. I never had a bad experience at this location and hopefully this was the first and last one.Kevin B.
Customer Reviews for U-Haul of Pompano Beach
Pour nous contacter
Pompano Beach, FL 33069
(Andrews Ave S Of Atlantic Blvd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Wayne G.
Twice the truck had problems. Tire pressure low. 2 nail in right rear tire.Otis H.
Le client n'a pas laissé de commentaire.Keith C.
I loved the staffs energy! Everyone was super helpful, I wish I could give names but everyone at this location deserves a raise or a free lunch on Uhaul. They were super helpful , called me back when I needed questions answered, and even worked with me on my payment arrangements for a large project. I will be back to this location in the future. Merci.Tara V.
Le client n'a pas laissé de commentaire.Henrique M.
Le client n'a pas laissé de commentaire.Jean O.
Le client n'a pas laissé de commentaire.Antonio V.
Le client n'a pas laissé de commentaire.Anthony B.
Le client n'a pas laissé de commentaire.Jeffrey B.
Le client n'a pas laissé de commentaire.Omari H.
Don't treat customers rudelyRagena V.
Le client n'a pas laissé de commentaire.Stephan B.
Le client n'a pas laissé de commentaire.Raul V.
Customer service was exceptional @ pickup, the man working the yard was quick to hook up and get me on my way, despite the rain and heavy flooding he had to deal with. The customer service at the desk was top notch. During the return, the young lady at the equipment return was very busy but stopped what she was doing to help out. I told her since she was so busy and I was in a hurry, I could drop the trailer over in the yard to make everyone's life easy. She agreed and said that would be very helpful. This is where everything went down hill. The man working the yard was disconnecting a trailer, so we pulled next to the other AT trailers and disconnected it. Set it so he was set set. He insisted that the trailer get brought over to the other side. So I hooked it back up and brought it over realizing he didn't want to get wet. However, the trailer was already set, and nobody would get wet, I had already disconnected it standing in a little. Puddle. Now he wants me to back an auto transport trailer into a spot using a 40' RV, not possible due to the tigh spot and I'm going to hit a Uhaul truck parked across from the spot. He then says, wait here, I have to go get my boots. Seriously? We have been expecting this storm since Monday, forecasting between 4â€-12â€ of rain, this is Florida , it rains here, and Andrews, where that Uhaul location is gets flooded with normal rain, this is a tropical storm, of course you are going to get a little flooded, and Saturday was much more flooded and the guy working Saturday didn't even flinch at the rain. Not happy ! I brought the trailer back to the front and again the young lady in the front was very helpful and ended all the nonsense.chad A.
The app is horrible!! Would not recommend using app to pick up rental. I still had to go inside and complete rental.Mark M.
Le client n'a pas laissé de commentaire.Mitchaell A.
Le client n'a pas laissé de commentaire.Joseph H.
DO NOT USE THIS LOCATION!!!!! I am not one to leave reviews but this place is a SCAM. I dropped the uhaul off on the day it was supposed to be dropped off on, when we got there we went in the store and all the employees were asleep on the desk we woke the girl up and asked where to leave the keys and she said to drop them in the uhaul key box outside. Normally they are supposed to check the truck out, never did. Never even told us where to leave the truck so we left it on the side near another uhaul van. Something was off so I emailed uhaul reps and told them the situation and that the contract never got closed. ITS BEEN 9 DAYS, I've been emailing uhaul all week keeping them updated and finally the manager CLOSED THE CONTRACT 9 DAYS LATER AND CHARGED ME A LATE FEE $385??? WHEN HE WAS THE ONE THAT TOOK THIS LONG TO CLOSE IT OUT??? THESE PEOPLE ARE SCAMMERS DO NOT COME HERE!!! Horrible horrible location. I would give 0 stars if I could, this place needs to be shut down immediately.Chandel P.
Le client n'a pas laissé de commentaire.DOMINGO C.
Customer service is bad. The owner is not friendly, hates his job, acts like a correctional officer, talking down to inmates (I was a paying, friendly, polite customer). He is condescending, rude, and not helpful.Charles B.
Le client n'a pas laissé de commentaire.Bianca C.
Moving help didn't show up on second day and the storage unit was twice the price when I arrived, and uhaul scheduled everything! Uhaul location in pompano beach was under staffed and had to wait an hour for returnBarry P.
There was no wait. Staff were knowledgeable, friendly, and professional. MerciRichard B.
Le client n'a pas laissé de commentaire.CAMILLE S.
Extremely prompt service picking up, but having one person working at the drop off made it very slow as customers who had â€œcomplicatedâ€ issues such as their reservation not being on site meant he had to call around to address their concerns. All very professional, but not necessary.TimothyC F.
Le client n'a pas laissé de commentaire.RAMON O.
Nice renovation to the building, glad the parking lot was repaveved with proper drainage finally.Henry T.
I was charged for services I did not authorize, they refused to reimburse my card, over $200 of unauthorized charges were debited to my bank card. I am furious and do not recommend this location for any services. When attempting to address these important issues the representatives were very disrespectful and unconcerned about me being robbed of the money they were not authorized to charge/take.Michael B.
Have faster help, when you return your vehicle and or equipment. It should not take 10 minutes or your staff to wait on a customer that's trying to fit a refrigerator in the backseat of their car. When you finish moving you are ready to go home. And not wait for your staff and a customer that is not ready to check out.DEBBIE N.
I didn't interact with the Pompano Beach office very much. That said, it seems they did their part because they stored the box for a time and then it shipped to Chicago properly as I requestedKaren W.
Tail light out Service air bag light on Needs new wipers Wiper fluid Back left door didn't open Needs gas capEdwin G.
Pick up was hectic and slow. I was told my truck is all the way in the back, so I was looking for my rental in the maintenance area, I was lucky to run into an employee and he directed me in the right location to find my rental. Drop off was pleasant and efficient.Richard B.
Everyone was Excellent! This was a perfect 10!Tom C.
Your mileage rate is extremely to dearn high. I had the truck for 3 hrs and it was 58.00. That i find rediculous .Thinking was getting a great deal until that added up to that amount .mamie B.
All is good. Maybe you can get more help but I understand finding employees is difficult in todays world. Your people are handling it very well.Michael F.
Great service.Hugo S.
You guys are great. Keep up the good work!Folke S.
I have always rented my 5 x 8 trailers from this location and I've always been treated with courtesy and good customer service.Conrad G.
Le client n'a pas laissé de commentaire.Alexia C.
I save time for pickuperik T.
Of all the U-Haul locations I've used over the years this one was the best. Super helpful and friendly, clean and bright and the equipment was flawlessly maintained. A definite 5star experience. Thank you all who helped us.Robert S.
The guy I rented the truck from was argumentative and belligerent but the rest of the staff and the return lady was very professional and in my opinion saved the whole experience and made it go from horrible to great. She is the hero at that location.JOE O.
Le client n'a pas laissé de commentaire.Debra C.
People in this location are super rudeYESSEL R.
Le client n'a pas laissé de commentaire.Darren B.
Le client n'a pas laissé de commentaire.GINA M.
lower your rates $$Pat G.
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.Roman S.
The young at the front desk did a great job She is so professional in what she is doing.JONAS F.
Le client n'a pas laissé de commentaire.JOHN C.
More employeesJose N.
i would expect call from someone ally in charge in upper management . before i call my credit card . , because you should not rent any vehicle with out double checking it and maintain it . simon 772 324 9223 hope you will do the right thing .simon S.
Excellent service à la clientèleMario D.
Le client n'a pas laissé de commentaire.ANDIS A.
The window on the front where your driver was my it was not cleanRomuloLuiz A.
Alittle slowDARLENE G.
The employee helping my husband was very disrespectful. She cursed at him & got in his face til I had to step out my car with my new born baby. I will never come back to this location..Michael G.
You are trying to charge me extra charges. You all owe me money. Also there were roaches bugs in the truck.Armondo S.
Le client n'a pas laissé de commentaire.Kathleen K.
The truck was terrible it felt like the transmission was pulling. We felt the brake lock up going over a curb on a bridge so unfortunately this location was not good then when we report it they said the truck was ok but honestly it need some repairsLATIA T.
My reservation that I booked 1 month out had many problems. I arrived at the location my UHaul app told me to arrive to, only to find out my contract actually stated to go to a different location 25 minutes away in Pompano. When I arrived, I was told they did not have my truck available for me, and that I would have to call a number. I called, and the rep was very courteous and said they fixed the problem and that my truck was indeed here at the Pompano location. I went back inside and told them what the rep said, and they began to retrieve my truck. The truck took 30 minutes to arrive, at which point I was told a check engine light was on and would take time to fix. Another 40 minutes passed and eventually I was able to rent my truck. The whole process was very cumbersome and frustrating, and it felt like the truck I had reserved and planned for could fall through at any moment. I now do not want to use UHaul again even after having used them for multiple moves before.Mitchell B.
quick, clean and efficient. You can't ask for moremartin K.
No key for the padlock and it shook pretty good around 70. Gas Mileage was horrendous to because of its age. Other than that...all good.Robert J.
Le client n'a pas laissé de commentaire.Edward R.
Le client n'a pas laissé de commentaire.CHAD M.
Le client n'a pas laissé de commentaire.Vladimir K.
Le client n'a pas laissé de commentaire.Jean Pierre C.
Great service, the moving help add on was excellent. 10/10 would do it all againBianca A.
Le client n'a pas laissé de commentaire.Joel G.
All goodJIRI A.
Johnny was very professional just great service, more than i was expected...Good Job...Claude D.
Great serviceJuan R.
Reservation process was a nightmare. I booked one location for pickup. When I showed up they informed me that my pickup location had been changed. Drove to the next place. At this new location the one trailer that fit my size did not have functioning trailer lights, so now on to the third place.James P.
Le client n'a pas laissé de commentaire.Shawn M.
I've made a UHaul truck reservation @ U-Hauk of Pompano Beach (788056) 801 S Andrews Ave, Pompano Beach, FL 33069. When I entered the building location to pick up my vehicle the agent who reviewed my information quoted me a different total price. When I kindly asked to provide more information about the different price he was not able to provide more detail regarding the difference between the initial reservation and the quoted price. I had to disagree with him, he lacked customer service skills to answer a simple question on why the price was different. He got into a verbal argument with me by telling me that this is the price,take it or leave it. When I responded and it was clear that I am not going to agree with the quoted from him price another female agent stepped in and reviewed the information where she found out that the input approximate millage was overstated from 80 miles to 180 in which the other agent again tried to argue and to blame me that I told him 180miles instead of 80miles which is what I initially stated on my online reservation. Only after I got upset with the first male agent that assisted me and the matter escalated into a verbal disagreement the 2nd female agent was able to stepped in and resolve the misunderstanding. I used the equipment and everything was fine after however I wanted to make you aware of the lack of customer service skills with the first male agent. He was not very professional and was not able to resolve a simple question regarding the difference in price furthermore he was acting as if it was my fault for the approximate millage statement. The kid was very argumentative towards me and surprisingly rude.Ilian L.
1- REALLY need to improve on customer service. Very rude from the get go. 2- if the equipment is not available, you should not have it on the website to chose. I would have gone else where had I known you did not have the dollies available when I picked up the truck.Anthony R.
My confirmation email gave me a pickup location of Post n Go on McNab Rd., close to my home. When I got there I encountered the rudest person ever and no truck. He sent us to another location where the woman was much nicer. She had a truck but not the equipment I had reserved. The whole experience was horrible and I will not be using Uhaul again. I've also shared my experience with my friends, family and thousands of fellow realtors. What is the point of your reservations and confirmation emails if you don't have the equipment??? Extremely low rating anywhere possible for Uhaul!Margaret K.
Le client n'a pas laissé de commentaire.Heidi N.
Le client n'a pas laissé de commentaire.Rose J.
Le client n'a pas laissé de commentaire.KEITH G.
I prefer not to comment but the employee that took care of me is not professionalPedro S.
No comment.Maria L.
Le client n'a pas laissé de commentaire.Gerald S.
The trailer itself was clean inside but in tough shape in parts outside-- topical damage which did not hinder riding function. After experiencing rain during the first day of our 800-mile trip, it continually leaked inside from the back left roof. Upon delivering to dropoff, it was noted that both turn signals were not working--- not sure how long they were not working.SIOUXZEN W.
Le client n'a pas laissé de commentaire.LARRY M.
Le client n'a pas laissé de commentaire.Ariel H.
I arrived at the location and was directed by a guy working there, he told me that I needed to tip him or I would have to be charged an unloading fee for dropping off the trailer. I am extremely disappointed that someone who worked there shook me down for cash in order to do their jobs, I will be making a formal complaint.Matthew T.
Le client n'a pas laissé de commentaire.Christian V.
Le client n'a pas laissé de commentaire.Mercury D.
Competent CX resources. First time, an agent was literally yelling at me. I had to me the one calling him downâ€¦.Clarisse H.
Le client n'a pas laissé de commentaire.JAMES S.
Le client n'a pas laissé de commentaire.CRYSTAL K.
Excellent customer service. Everything explained. Greeted with Good Morning and a smile after leaving Broward UHaul store it was a refreshing change.angela H.
Customer service traing would be helpfull the women are GREAT but the. male employees leave a lot to be disired.KIM B.
Very polite personnelChristine M.
Le client n'a pas laissé de commentaire.Omar H.
I was pleased with everything. Timtimothy j. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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