Customer Reviews for U-Haul of Pompano Beach

4 268 évaluations

801 S Andrews Ave   Pompano Beach, FL 33069
(Andrews Ave S Of Atlantic Blvd)

(954) 782-0474

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(954) 782-0474

801 S Andrews Ave
Pompano Beach, FL 33069
(Andrews Ave S Of Atlantic Blvd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

I didn't interact with the Pompano Beach office very much. That said, it seems they did their part because they stored the box for a time and then it shipped to Chicago properly as I requested

Karen W. 
Évaluation :
4

Tail light out Service air bag light on Needs new wipers Wiper fluid Back left door didn't open Needs gas cap

Edwin G. 
Évaluation :
3

Pick up was hectic and slow. I was told my truck is all the way in the back, so I was looking for my rental in the maintenance area, I was lucky to run into an employee and he directed me in the right location to find my rental. Drop off was pleasant and efficient.

Richard B. 
Évaluation :
5

Everyone was Excellent! This was a perfect 10!

Tom C. 
Évaluation :
3

Your mileage rate is extremely to dearn high. I had the truck for 3 hrs and it was 58.00. That i find rediculous .Thinking was getting a great deal until that added up to that amount .

mamie B. 
Évaluation :
5

All is good. Maybe you can get more help but I understand finding employees is difficult in todays world. Your people are handling it very well.

Michael F. 
Évaluation :
5

Great service.

Hugo S. 
Évaluation :
5

You guys are great. Keep up the good work!

Folke S. 
Évaluation :
5

I have always rented my 5 x 8 trailers from this location and I've always been treated with courtesy and good customer service.

Conrad G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexia C. 
Évaluation :
5

I save time for pickup

erik T. 
Évaluation :
5

Of all the U-Haul locations I've used over the years this one was the best. Super helpful and friendly, clean and bright and the equipment was flawlessly maintained. A definite 5star experience. Thank you all who helped us.

Robert S. 
Évaluation :
5

The guy I rented the truck from was argumentative and belligerent but the rest of the staff and the return lady was very professional and in my opinion saved the whole experience and made it go from horrible to great. She is the hero at that location.

JOE O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debra C. 
Évaluation :
1

People in this location are super rude

YESSEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GINA M. 
Évaluation :
4

lower your rates $$

Pat G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roman S. 
Évaluation :
5

The young at the front desk did a great job She is so professional in what she is doing.

JONAS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

More employees

Jose N. 
Évaluation :
1

i would expect call from someone ally in charge in upper management . before i call my credit card . , because you should not rent any vehicle with out double checking it and maintain it . simon 772 324 9223 hope you will do the right thing .

simon S. 
Évaluation :
5

Excellent service à la clientèle

Mario D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDIS A. 
Évaluation :
5

The window on the front where your driver was my it was not clean

RomuloLuiz A. 
Évaluation :
4

Alittle slow

DARLENE G. 
Évaluation :
1

The employee helping my husband was very disrespectful. She cursed at him & got in his face til I had to step out my car with my new born baby. I will never come back to this location..

Michael G. 
Évaluation :
1

You are trying to charge me extra charges. You all owe me money. Also there were roaches bugs in the truck.

Armondo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen K. 
Évaluation :
1

The truck was terrible it felt like the transmission was pulling. We felt the brake lock up going over a curb on a bridge so unfortunately this location was not good then when we report it they said the truck was ok but honestly it need some repairs

LATIA T. 
Évaluation :
5

My reservation that I booked 1 month out had many problems. I arrived at the location my UHaul app told me to arrive to, only to find out my contract actually stated to go to a different location 25 minutes away in Pompano. When I arrived, I was told they did not have my truck available for me, and that I would have to call a number. I called, and the rep was very courteous and said they fixed the problem and that my truck was indeed here at the Pompano location. I went back inside and told them what the rep said, and they began to retrieve my truck. The truck took 30 minutes to arrive, at which point I was told a check engine light was on and would take time to fix. Another 40 minutes passed and eventually I was able to rent my truck. The whole process was very cumbersome and frustrating, and it felt like the truck I had reserved and planned for could fall through at any moment. I now do not want to use UHaul again even after having used them for multiple moves before.

Mitchell B. 
Évaluation :
5

quick, clean and efficient. You can't ask for more

martin K. 
Évaluation :
3

No key for the padlock and it shook pretty good around 70. Gas Mileage was horrendous to because of its age. Other than that...all good.

Robert J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CHAD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vladimir K. 
Évaluation :
5

Excelente

boris P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean Pierre C. 
Évaluation :
5

Great service, the moving help add on was excellent. 10/10 would do it all again

Bianca A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joel G. 
Évaluation :
5

All good

JIRI A. 
Évaluation :
4

Johnny was very professional just great service, more than i was expected...Good Job...

Claude D. 
Évaluation :
5

Great service

Juan R. 
Évaluation :
5

Reservation process was a nightmare. I booked one location for pickup. When I showed up they informed me that my pickup location had been changed. Drove to the next place. At this new location the one trailer that fit my size did not have functioning trailer lights, so now on to the third place.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn M. 
Évaluation :
2

I've made a UHaul truck reservation @ U-Hauk of Pompano Beach (788056) 801 S Andrews Ave, Pompano Beach, FL 33069. When I entered the building location to pick up my vehicle the agent who reviewed my information quoted me a different total price. When I kindly asked to provide more information about the different price he was not able to provide more detail regarding the difference between the initial reservation and the quoted price. I had to disagree with him, he lacked customer service skills to answer a simple question on why the price was different. He got into a verbal argument with me by telling me that this is the price,take it or leave it. When I responded and it was clear that I am not going to agree with the quoted from him price another female agent stepped in and reviewed the information where she found out that the input approximate millage was overstated from 80 miles to 180 in which the other agent again tried to argue and to blame me that I told him 180miles instead of 80miles which is what I initially stated on my online reservation. Only after I got upset with the first male agent that assisted me and the matter escalated into a verbal disagreement the 2nd female agent was able to stepped in and resolve the misunderstanding. I used the equipment and everything was fine after however I wanted to make you aware of the lack of customer service skills with the first male agent. He was not very professional and was not able to resolve a simple question regarding the difference in price furthermore he was acting as if it was my fault for the approximate millage statement. The kid was very argumentative towards me and surprisingly rude.

Ilian L. 
Évaluation :
3

1- REALLY need to improve on customer service. Very rude from the get go. 2- if the equipment is not available, you should not have it on the website to chose. I would have gone else where had I known you did not have the dollies available when I picked up the truck.

Anthony R. 
Évaluation :
2

My confirmation email gave me a pickup location of Post n Go on McNab Rd., close to my home. When I got there I encountered the rudest person ever and no truck. He sent us to another location where the woman was much nicer. She had a truck but not the equipment I had reserved. The whole experience was horrible and I will not be using Uhaul again. I've also shared my experience with my friends, family and thousands of fellow realtors. What is the point of your reservations and confirmation emails if you don't have the equipment??? Extremely low rating anywhere possible for Uhaul!

Margaret K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KEITH G. 
Évaluation :
3

I prefer not to comment but the employee that took care of me is not professional

Pedro S. 
Évaluation :
1

No comment.

Maria L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald S. 
Évaluation :
3

The trailer itself was clean inside but in tough shape in parts outside-- topical damage which did not hinder riding function. After experiencing rain during the first day of our 800-mile trip, it continually leaked inside from the back left roof. Upon delivering to dropoff, it was noted that both turn signals were not working--- not sure how long they were not working.

SIOUXZEN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ariel H. 
Évaluation :
1

I arrived at the location and was directed by a guy working there, he told me that I needed to tip him or I would have to be charged an unloading fee for dropping off the trailer. I am extremely disappointed that someone who worked there shook me down for cash in order to do their jobs, I will be making a formal complaint.

Matthew T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mercury D. 
Évaluation :
1

Competent CX resources. First time, an agent was literally yelling at me. I had to me the one calling him down….

Clarisse H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL K. 
Évaluation :
5

Excellent customer service. Everything explained. Greeted with Good Morning and a smile after leaving Broward UHaul store it was a refreshing change.

angela H. 
Évaluation :
3

Customer service traing would be helpfull the women are GREAT but the. male employees leave a lot to be disired.

KIM B. 
Évaluation :
5

Very polite personnel

Christine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omar H. 
Évaluation :
5

Everything was great

WILKENS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

emilene D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denis B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIM B. 
Évaluation :
5

I was told no refund for returning UHAUL EARLY.

mamie B. 
Évaluation :
5

Great group of guys

Kevin W. 
Évaluation :
2

Poner personas con más entusiasmo para trabajar..perdí uno de mis contratos de mudanza por la demora en entregarme el carro que supuestamente había reservado el día anterior..gaste 40 minutos en el proceso de renta..pro que apesar de ya tener una reserva el que me atendió me pidió todos los datos de nuevo..pregunto ..que sentido tiene rentar en linia ..si cuando vaya x el carro debo decir todos mis datos de nuevo?...y ya cuando salía con las llaves ..estas no eran las correctas..llevo muchos años rentando con udts en diferentes localidades..pero aquí nesecitan más person@s en la mañana o poner alguien que tenga más agilidad y amabilidad sirviendo al publico..

Daniel B. 
Évaluation :
5

The service was good

OBEST F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

alex L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john B. 
Évaluation :
1

When I left with the truck there was less than a half a tank and when I returned it they wanted me to fill it to half a tank ..I put $25 in gas before I returned the truck and the meter didn't even move and then I was charge $35 for fuel so that is $60 in fuel that I put in your truck when I didn't even use probably $10 in fuel to move my stuff that is a racket that is bullshit and I took a screenshot before I drove off the lot and the car wasn't even filled up to half it was below you guys totally suck!

lena A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark A H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon K. 
Évaluation :
5

Excellent

Brandon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shameki N. 
Évaluation :
3

Better costumer service Wait more than 20 minutes in the showroom before to be responded Tried 3 computer before closing transaction Lights on trailer were not working Call me back to return because he forgot to take a picture of the hauling Not very satisfied

Roger L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raymond G. 
Évaluation :
1

I was delayed over an hour picking up my rental truck because they could not check in the equipment from a prior rental. Finally, they upgraded me to a larger truck that I didn't want and said it would cost the same. It did not. The next morning I asked GM Johnny Coleman for $10 credit plus a little more for my time as I also had to stop at another Uhaul location to pick up a hand truck they did not have ready. He stated he'd look into it more but at least would credit the $10 price difference. I've not received a credit. Renter beware! I'm not sure if this is intentional misrepresentation/lying on their part or just horrible business practices…but I won't do business with this location again. It's a shame because the person helping me at the counter was overall pleasant and professional.

William S. 
Évaluation :
5

Check in and out were fast and easy. Staff was very friendly.

Elbert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

guiselle S. 
Évaluation :
5

Friendly staff fast and efficient service… great overall

OLGA B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MEHMET B. 
Évaluation :
2

Very slow service. Secondly, they marked that the truck had 15/16 gas, but it had less than half a tank. I have a picture and will follow up with U-Haul about it.

Vibhu V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

A1

annette M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO B. 
Évaluation :
5

I was pleased with everything. Tim

timothy j.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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