Évaluations des clients U-Haul of Poughkeepsie

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Poughkeepsie

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Tom P. le

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Le client n'a pas laissé de commentaire.

Donovan B. le

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Great service... Thanks!

Ilyas S. le

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Le client n'a pas laissé de commentaire.

James D. le

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The Staff was very helpful. Very pleasant experience. Thanks.

Leslie W. le

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Le client n'a pas laissé de commentaire.

Paul G. le

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Just maintain the current level of customer service that is in place right now. Everyone at this location is friendly & courteous & it looks like they all enjoy working there.

Janet F. le

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Clerks were super helpful on pickup and on the return

Peter G. le

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The staff was pleasant and efficient in Poughkeepsie.

Antonio F. le

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Le client n'a pas laissé de commentaire.

Melissa E. le

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Le client n'a pas laissé de commentaire.

Seth K. le

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Was one of my best experiences I did not even have to get out of my vehicle!

Gerardo S. le

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Le client n'a pas laissé de commentaire.

Yuriy K. le

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Le client n'a pas laissé de commentaire.

Peter W. le

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Well you did not check in the truck when I returned it so I have so many additional invoices for the truck use post my return and then phone calls to get refunds. It is now more work to reconcile everything with my employer -- thanks for the extra work on my end. It is not suppose to be that way....yes?

Vicente S. le

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Marcello the manager had great people skills. Friendly and good energy. I think he will go far in your company. Thank you

Dominick V. le

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seems it needed mechanical attention like a front end aliggnment. but it was clean and overall happy

gary C. le

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Le client n'a pas laissé de commentaire.

Paul G. le

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Have truck full of gas when picked up. My truck had a little over a quarter tank of gas & it’s hard to try & bring it back with the same amount of gas in it. Would have been much easier to just fill it up rather guess at it. Cost me a extra 10-15 bucks. Was this done on purpose ???

Gary K. le

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Le client n'a pas laissé de commentaire.

Frederick S. le

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Le client n'a pas laissé de commentaire.

Veronica C. le

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First of all Customer service stinks I was charge for 3 gallons of gas when I gave you back the average or above gas limit that was there that was horrible

Kenneth W. le

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Employees were extremely helpful in changing my reservation to accommodate me with an enclosed trailer when it started to rain. Very polite, efficient, and accommodating

Jaime P. le

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Le client n'a pas laissé de commentaire.

RASHIDAH B. le

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Le client n'a pas laissé de commentaire.

Jose A. le

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Le client n'a pas laissé de commentaire.

Evelyn S. le

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Le client n'a pas laissé de commentaire.

Jeffrey M. le

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Le client n'a pas laissé de commentaire.

Jeffrey B. le

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Reservation time needs to be kept. Poor customer service in terms of pickup time. Thank you!

chris S. le

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Le client n'a pas laissé de commentaire.

ROBERT H. le

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The employees at the location were great. I dropped off close to closing time and they came right out and got me on my way fast.

Christopher C. le

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Update equipment- every part of my experience was excellent but the truck I rented had well over 100K miles and while spotless, was getting near the end of its useful life.

Thomas D. le

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Staff was excellent. I had rescheduled twice on the same day and they were very accommodating The only thing I would recommend is more staff as the process does take some time. I have never used anyone but U-Haul

Kurtis K. le

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Le client n'a pas laissé de commentaire.

Sylvia M. le

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The wait was far too long because only one person was juggling everything (cashier/truck). It took quite a while for the sole representative to process the two customers in front of me. (Also mpg seemed off but I realize there are many factors.)

Joseph G. le

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Le client n'a pas laissé de commentaire.

Kenneth M. le

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Le client n'a pas laissé de commentaire.

vic C. le

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Everything went well, too bad you guys don't make a 2 bike trailer, that would be great.

Paul G. le

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The staff was amazing. So helpful and patient.

Michael M. le

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Can’t think of anything. Great experience. Equipment was exactly what I ordered, even though I changed the equipment 2 days before the date. Reservation was for 8:00 but it was ready when I got there at 7:10. Thank you

Naomi B. le

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Le client n'a pas laissé de commentaire.

Carl B. le

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My only issue was that there was no windshield washer fluid and I had to keep stopping to clean the windshield as the roads were full of meallting snow.

Paul K. le

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Trailer lights developed a short in the running lights resulting in being pulled over by police at night.

AMANDA C. le

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Customer Service was HORRIBLE. The man was vaping inside while speaking to me and he charged me $16.24 for gas when I went one traffic light away from the facility and the gas gage never moved. RIDICULOUS!

Patricia M. le

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Le client n'a pas laissé de commentaire.

william P. le

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Sun visors fell off while drivong; control for adjusting mirrors was broken off; charge to my bank account was higher than the final bill.

William W. le

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Le client n'a pas laissé de commentaire.

Kevin C. le

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Le client n'a pas laissé de commentaire.

Taniequah A. le

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No it wasn't it was the worst experience of my life I received the truck with the shield the way I returned it and on top of it I got a $45 charge for it being slightly less than a half a chain which when I proceeded to leave that's where the gas tank was I'm pissed and I don't think I'll be running again

Yvette B. le

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Le client n'a pas laissé de commentaire.

Gerald J. le

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Great experience, good crew.

Sharif J. le

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The reason i am giving it a bad rating is because they sent me away telling me they did not have a truck available. After speaking with Uhaul and being sent to two other locations they sent me back to this location and suddenly had a truck available. the last employee i worked with was very nice and did a great job. The first two not so great.

Amanda V. le

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Le client n'a pas laissé de commentaire.

Ashley R. le

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Unclear rates employees are not knowledgeable and gave misleading information

Lessel B. le

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I have always received excellent customer service from the moment i received the vehicle and car tow including my return. Fast, friendly, courtesy, efficient, and knowledgeable was my experience and will continue coming to Poughkeepsie Uhaul for my moving transportation needs.

George A. le

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Excellent customer experience!!

James C. le

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Le client n'a pas laissé de commentaire.

Benjamin S. le

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Cab had a significant smell of cigarette smoke present, to the point that I had to tell the window down on a rainy, 35 degree day to be able to stand it. Engine would idle very roughly, I thought it was going to stall at the stoplight. The ramp was very short for the size of the truck.

David G. le

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Great experience. Thanks.

T M. le

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Le client n'a pas laissé de commentaire.

Jennie C. le

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If someone is ten mins late they shouldnt be charged a whole extra day. Plus when I was called about the truck it wasnt a good morning or anything it was more less jennie do you plan on returning the truck anytime soon. Very unprofessional.

Peter N. le

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Very friendly, good locations, always helpful. Only complaint was before I even left the parking lot the oil light came on three times. It needed oil. I thought something like this should be checked before it is rented.

Polsia R. le

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Le client n'a pas laissé de commentaire.

Andrea C. le

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Le client n'a pas laissé de commentaire.

christopher F. le

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Le client n'a pas laissé de commentaire.

Latisha R. le

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Nothing, everyone was helpful, and very nice. Would recommend this place to everyone.

Raymond P. le

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Le client n'a pas laissé de commentaire.

Mark T. le

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As always had a great experience renting the truck keep up the good work thank you for your service

Ricardo C. le

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Le client n'a pas laissé de commentaire.

david G. le

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Le client n'a pas laissé de commentaire.

Linda A. le

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Le client n'a pas laissé de commentaire.

Christopher K. le

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Le client n'a pas laissé de commentaire.

Michelle F. le

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Quick, efficient service, clean vehicles. How can you improve that?

ROBERT W. le

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I rented Trailers multiple times over the last week. The last few times your rep Aaron handled the pick up/drop off of the trailers. Your company is lucky to have such great young person working for you. Most customer facing employees in this day & age don't really know how to talk to or deal with customers. This guy is the exception. His skills are phenomenal! Your should do everything that you can to make sure he stays with your company long term as he reflects highly on your organization.

Alyson F. le

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All of the associates who helped me were outstanding I wouldn’t recommend any improvements

Steven L. le

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The nearest location I could get what I needed was 30 miles from my house. Would have been nice if a closer location had what I needed.

Tammy P. le

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Just keep continuing to give Excellent Sevice.

Ronald B. le

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Everything was perfect

Michael C. le

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Le client n'a pas laissé de commentaire.

Rudoluh Y. le

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Le client n'a pas laissé de commentaire.

George A. le

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Le client n'a pas laissé de commentaire.

eloy E. le

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Le client n'a pas laissé de commentaire.

Michael J. le

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Le client n'a pas laissé de commentaire.

Linda A. le

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Le client n'a pas laissé de commentaire.

vic C. le

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Le client n'a pas laissé de commentaire.

Virna L. le

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No Pads unable to pick up on Saturday because no one certified to use fork lift had to get on a Sunday at 12 noon when manager was there I was told by manager would get $50 credit on delivery but never got and left several messages for Marchello in Poughkeepsie. then email guaranteed pick up on 11/3 @ 1pm well to my surprise the u box was not ready cause it was not on trailer in Greenville SC and Mark told me after he loaded box on trailer that he would give $50 credit so when I returned the box he was not there and no credit applied and no return phone call. Over all experience horrible and very poor customer service

Paul J. le

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Your service rep was very professional and attentive to detail, I was very impressed

Gary B. le

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Le client n'a pas laissé de commentaire.

NATASHA B. le

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Everything was so quick & easy. It was a great experience.

Tara L. le

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Tyler was very helpful and very nice.

Gail H. le

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The staff were very efficient, friendly and professional. I was so happy as it was my first time driving a van and it was easy to adapt to it. Thank you!

Denise C. le

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Do not overbook.

Tracy D. le

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Le client n'a pas laissé de commentaire.

Nick D. le

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Nice van. Good customer service by Joey.

Jennifer B. le

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Le client n'a pas laissé de commentaire.

Joseph I. le

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Le client n'a pas laissé de commentaire.

Edward L. le

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Le client n'a pas laissé de commentaire.

Carlos R. le

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Hire more workers, or have more on duty.

George A. le

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Everything was fantastic!!

stefanie B. le

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My mattress had got soaked inside the back of the truck for the rain so there must be a leak at the top if it and it's going to take a long time before it dries out

JOE O. le

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More locations open on Sunday. The weekend is when most people move.