Évaluations des clients U-Haul of Rancho Cordova

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Rancho Cordova

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Tadarius M. le

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Keep up the good work and positive energy employee's ??

Neal B. le

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Changed puck up location 3 times then wouldn’t let me despite off close to my Olympia address with out a fee ??? Would not accept my husbands Drivers License at pick up location ?? When he was the one driving ??? Thus resulting in putting the contract in my sons name who is not insureds to drive my vehicles ?? The worst !! Because they put his name in contract I can not get the $$ refunded from my Credit Cards rewards program as I NEEDED !! Not one single person listened to me except for the Exceptional young man who made the original Reservation from they’re Yhaul was a nightmare !!! Never again !!!!!!

Tami H. le

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Le client n'a pas laissé de commentaire.

Capri K. le

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Le client n'a pas laissé de commentaire.

Corneliu C. le

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I was very pleased with the service. Thank you!

James K. le

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Le client n'a pas laissé de commentaire.

Payam S. le

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Le client n'a pas laissé de commentaire.

Paul T. le

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Very easy pick-up and drop-off process. Extremely satisfied and would use U-Haul again for any future moves.

David D. le

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Le client n'a pas laissé de commentaire.

Dana G. le

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Le client n'a pas laissé de commentaire.

RUSSELL T. le

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Great staff. Great leadership. Always fast, considerate. Hard bunch of workers. Only rent here because of Management team.

Jil E. le

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Le client n'a pas laissé de commentaire.

William S. le

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Le client n'a pas laissé de commentaire.

Johannes D. le

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Le client n'a pas laissé de commentaire.

Dana G. le

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Le client n'a pas laissé de commentaire.

Deena T. le

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I almost had an anxiety attack which could have led to a seizure because of all the stress I was undergoing and the staff at the Sacramento location was amazing and sweet and patient

George O. le

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Le client n'a pas laissé de commentaire.

Christopher B. le

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Le client n'a pas laissé de commentaire.

Benino R. le

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Le client n'a pas laissé de commentaire.

Anthony G. le

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Le client n'a pas laissé de commentaire.

nancy j. le

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Roy was very nice and efficient

Jennifer H. le

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It was so easy to check in/out with my phone.

Richard S. le

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Your desktop computers froze up 2times while in the process of checking out. And then your payment devices also had minor glitches

Wendy C. le

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Very friendly and helpful staff. Very clean facility and easy to navigate. Will definitely return!

Todd Q. le

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Le client n'a pas laissé de commentaire.

Nancy J. le

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Great guys work at this level cation.

Daniel S. le

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I rent from U-Haul several times a year. The people at the Pyrites store in Rancho Cordova California are awesome. Chris. State, and the rest have always been helpful, and dedicated to helping me have the greatest experience possible. Your employees and your equipment have convinced me to not buy my own trailure!

Francis E. le

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Great services

Renae O. le

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Thank you for your kindness and your quickness to get us in and out so quickly!

Sunita P. le

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The manager at mills station Jess I think is the best.Always polite and Professional.Takes the time to go through the contract and requirements.very knowledgeable.The owner young guy with long hair at pyrites rd Rancho cordova is great also.Fast,polite,professional.Both locations need more employees.

Alexander C. le

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This store is under staffed. Waited 40 min and only 2 people ahead of me.

Momohammad m. le

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Le client n'a pas laissé de commentaire.

David B. le

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The Guys were fast and knowledgeable very helpful. I will use them for ever!

Ilona S. le

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Le client n'a pas laissé de commentaire.

John L. le

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Le client n'a pas laissé de commentaire.

Russell T. le

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The service is the best. The staff and manager are on top of things. They really hssstle.

Dan Harris H. le

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Le client n'a pas laissé de commentaire.

jake G. le

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The gentleman who did the before check of the truck before i drove off missed a dent costing me money because his shift was over in the next 20 minutes

Antonia P. le

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Stop screwing people of money. Nickel and dime. Make sure your odometers works.

Bradley W. le

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Le client n'a pas laissé de commentaire.

Noella F. le

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The staff are always attentive and they perform their jobs with a positive attitude and as prompt as possible. I am thrilled that this location is in close vicinity to our home and has such a wonderful team and Chris as the Manager.

David C. le

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Chris was very efficient and awesome!

Michael P. le

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The site was WAY backed up when I arrived for my 10:00am scheduled pick-up. I ended up not being waited on until 11:00am. The other issue I had was that dispatch switched my pick-up location from Rancho Cordova to Jackson! I had made the reservation for trailer rental over a month in advance, so this change was fairly troubling. There also seemed to be an excessive amount of back-and-forth around what trailer I was to get and where I was to pick it up. Multiple reservation numbers ended up being generated.

Grant N. le

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Great service guy. At desk.

Eduardo T. le

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They went over their way to help, I forgot my light connector but they had one to lend it to me. Thanks, good and professional employees.

Michael D. le

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The store manager is amazing. Handled business like a professional.

Creston A. le

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Le client n'a pas laissé de commentaire.

Ron M. le

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We have used this location many times and won't go anywhere else.

Paul S. le

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The UHaul staff gave away my truck to another customer - even though I had just checked it out online (and my name was on the reservation). Then, an employee named Carl made me go to the end of the line to have it resolved. Total wasted time of almost 1 hour. Terrible customer service at your Rancho Cordova location!! I will not use them again.

david h. le

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long wait times. too much time spent with each customer not enough employees to handle. 3 person line should not take 35 min. saturdays seems like it would be a busy day.

Bill B. le

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Le client n'a pas laissé de commentaire.

Terry S. le

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Chris the manager did an outstanding job helping out the customers. Even when the computer system failed. He is definitely an asset for your company. Very motivated and energetic plus he is very personable. 5 Thumbs up for him. I would definitely be back.

Jimmy L. le

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The guys here are terrific Chris, Tait, and Carl.....all very curteous and proficient and knowledgeable went out of their way to help remedy a wiring issue with my vehicle.

John H. le

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Le client n'a pas laissé de commentaire.

Mark S. le

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This location was fantastic but the circumstances under which I had to use this location were not. I made my reservation at the El Camino/Arden location in Sacramento only to find they had no truck available for me when I arrived to pick it up. This was very inconvenient for me as I had a crew of movers waiting for me to move my mother from one assisted living facility to another. This failure to properly secure my reservation inserted unnecessary drama into an already challenging day. I would suggest that if a reservation cannot be accommodated that the client be called before arriving at the pick up location in the future to avoid such wasted time.

James T. le

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Le client n'a pas laissé de commentaire.

kacey n. le

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Chris, the employee who helped me, was very good at customer service and hustled! Great job!

MARK G. le

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Everything was great. The guys there were friendly, attentive, communicative, and thorough.

Goutham K. le

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Prices are too high compared to Home depot rentals

Kuljeet K. le

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Le client n'a pas laissé de commentaire.

micheal d. le

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Le client n'a pas laissé de commentaire.

ray f. le

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Le client n'a pas laissé de commentaire.

Troy H. le

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Find a way to speed up your computer systems. At one point. One of the customer service agents was helping all 3 customers simultaneously. He was awesome! He took care 6 people including myself in less than an hour while the other agents filtered in and out to relieve and close transactions. The computers just couldn't keep up with the demand.

Don S. le

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Need more help has to disconnect trailer.

Alicia T. le

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I returned the truck around 6pm. All of the employees were busy with other customers so I patiently waited my turn. I waited at least 20 minutes. I was sitting in the truck, with the door open. When an employee was free, he did not see me or check my truck. He went directly to the truck behind me and started to check them in. When I noticed, I approached him and asked if he knew I was waiting. He said, “Yes, I’ll come back to you.” When he finally came to check me in, he said that he didn’t realize I was waiting. I felt frustrated that he did not check my truck or confirm who was next in line for service.

Kris M. le

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Le client n'a pas laissé de commentaire.

Donald B. le

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I have used U-Haul trucks, trailers, and Ubox seven times over the past three years and have yet to be disappointed. The employees are always helpful and the equipment is well maintained and works the way it should. I anticipate needing to rent a truck and trailer again in the next year or so and won’t even consider anyone else. Thanks again!

Nicholas N. le

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Initially I reserved an enclosed trailer at another U-Haul location nearer to my house on U-Haul. com. At pick-up, that site stated they never get trailers, only trucks. I received an email from U-Haul to pick up my reserved enclosed trailer over 60 miles from my home! Are you kidding me?!? I could have reserved from Pyrites Way location and got what I wanted! But they only had an open trailer available for same day, which I ended up getting. Love the Pyrites Way location, but shame on U-Haul.com for making what should have been easy very stressful!!

CAL R. le

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While in traffic stopped, the accelerator kept going and I could hardly stop not hitting the car in front, I had to put in park to stop. When I returned, I had to wait over 15 minutes and no one came out to check me out so I left. Chris the manager is great and always responsive

JOHN M. le

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good Sevice

sandra v. le

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Fast and wonderful service from both gentleman.

Patrick G. le

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Le client n'a pas laissé de commentaire.

Russell C. le

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Spray the trucks with a bug repellent film to make it easier to clean the bugs off.

Debbie W. le

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Le client n'a pas laissé de commentaire.

george h. le

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The staff connected with me very professionally. Made it easy to get through the ropes and get on my way. Return was a snap. George Hoffecker

Bert K. le

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Le client n'a pas laissé de commentaire.

Jean M. le

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I waited nearly an hour to pick up. One employee on duty. Employee was overqhelmed and rude to complaining customers. He never greeted anyone. We started greetings people from the line which was five families long. Which the emloyee did not like. I have rented five to ten uhauls over the years. I have never had to sit through the ridiculous traini g on how to drive and these are lights. Pointing out damage so minor it's unworthy of an "x" is a Waste of time. The twenty minutes he spent teaching me how to drive something I knew how to drive could of been sent getting the next families out of the office in a timely manner. The uhaul location I dealt with needs customer service associates that actually want to be there. Experience was off putting and after all that I was not given the truck I needed for the size house we were moving. Online said they had it but when we got there after reserving it online...it was not available.

Jon F. le

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Le client n'a pas laissé de commentaire.

Elizabeth F. le

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Le client n'a pas laissé de commentaire.

Kelly S. le

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Le client n'a pas laissé de commentaire.

Virginia R. le

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They are understaffed. But the man that helped me was very nice and professional.

patrick m. le

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Le client n'a pas laissé de commentaire.

Sylvia E. le

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I arrived at 6:55 and someone who was there rudely informed me they were not open yet. I waited until 7:05 until the office opened and then was treated okay, but very brusque with very little customer service. I felt as though I were a bother to them.

Patrick H. le

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There was only 1 guy there and it was 30 minutes before I was helped.

Susan P. le

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Le client n'a pas laissé de commentaire.

Pat C. le

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Le client n'a pas laissé de commentaire.

JOHN L. le

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Le client n'a pas laissé de commentaire.

Chris B. le

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Speed up the process was there for over an hour and the truck already had many dents and dings not updated to show they where there

Jin Kyu L. le

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Le client n'a pas laissé de commentaire.

Joshua C. le

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Le client n'a pas laissé de commentaire.

Christian J. le

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Make sure you have electric exterior mirrors on ALL trucks! What a pain!

tom j. le

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let people know ahead of time why you ask so many questions. these questions are not normal in many if not most transactions.

Caitlin M. le

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Le client n'a pas laissé de commentaire.

Tom J. le

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Long wait for check in always.

Charlie M. le

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People were well organized, courteous and moved quickly. Excellent Staff!

Roy H. le

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Friendly and fast??

Francis E. le

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This is the best Uhaul location in the area. I love to get trucks from them all the time and have never been disappointed with the quality of services I get. These guys are just amazing especially Chris and Taite. With these guys, the services are like IN and OUT. They are great professionals, courteous and friendly. They know the job well and they get it done in good time. I recommend anyone to this location. Thank you.

Linda P. le

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Nothing! Great staff - professional and helpful and very courteous!

moez m. le

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Le client n'a pas laissé de commentaire.

Toniy P. le

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Le client n'a pas laissé de commentaire.

Patrick C. le

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Le client n'a pas laissé de commentaire.

Paul L. le

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Le client n'a pas laissé de commentaire.

GARY S. le

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Not much the employee new his job very well

Kirk S. le

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Customer service was excellent, friendly staff, answered all my questions and were willing to help me in any way.

asudllah n. le

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Le client n'a pas laissé de commentaire.

Sergey M. le

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Le client n'a pas laissé de commentaire.

Alvaro T. le

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Restroom was a little messy.

Rick R. le

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Le client n'a pas laissé de commentaire.

RICHARD M. le

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Great communication from Chris and staff.

Nathan C. le

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My customer service contact was very helpful, professional, and friendly.

Larry L. le

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Le client n'a pas laissé de commentaire.

Alex N. le

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Have some kind of customer service. We had a dangerous trespasser on the large property we're moving to and caretaking for and had to stop all of the moving progression that day until we were sure he was apprehended. He's on a psychiatric hold in the hospital now. The next day we did the 3 additional hours of moving we needed to accomplish the day before to get there until back on time but now we were working with a scheduled realtor appointment (we're caretaking while the place is on the market), but this realtor held her appointment for 3.5 hours instead of the normal 30 min to an hour and we had to keep our dog on a leash the whole time so we had to stay here instead of return the uhaul. They left at 4 and it takes us over an hour to get to Rancho Cordova, so do to crazy circumstances beyond our control we were charged for 2 extra days when we budgeted for 1! Any of the Uhaul places we rented from closer to us (istorage for example) would've helped us out and at least given us a day for free, but this place has zero customer service representative available and everything is"automated." I prefer humans with brains and hearts. We have at least 2 more weekends we need to rent a truck and will not be using Rancho Cordova Uhaul even if it means waiting a week for an available truck.

dennis b. le

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The original dropoff place is no longer in business. We had to scramble to take to the Pyrite Rd. location to drop off.

VIOLET M. le

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If the way you treated me with your excellent attitude and customer service is the way you treat all of your customers, you are perfect just the way you are.. special thanks to Chris, Ray and all of that crew. They are a real class bunch. I do feel your telephone service /dispatch area needs needs help with its listening and scheduling skills. Their mistakes cost customers money and time. My encounter with them was not rudeness, but incompetence.

Travis C. le

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Na

Allison H. le

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Le client n'a pas laissé de commentaire.

danny t. le

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Promise

Gary J. le

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Le client n'a pas laissé de commentaire.

BOB W. le

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Le client n'a pas laissé de commentaire.

Nanette L. le

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Chris is GREAT...thorough, always pleasant, I and patient with customers

Karen H. le

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Le client n'a pas laissé de commentaire.

Rod K. le

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Le client n'a pas laissé de commentaire.

Robert A. le

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Staff and equipment was excellent.

Tracey M. le

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Le client n'a pas laissé de commentaire.

susan s. le

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No suggestions for improvement! Quick, efficient and helpful. Highly recommend!

RICHARD B. le

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Great service!

Jerry M. le

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You needed more help when you have to wait 1.5 hrs to ck in and out time is money in today's world fyi

Jeff S. le

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The way my reservation was moved to multiple locations was unacceptable. Staff on site were courteous and professional but your reserve ration system is awful. To add insult to injury the trailer I originally reserved was on site, but I was told it was reserved by another customer. My online reservation meant very little apparently. I wish I had another option for rental trailers

patrick G. le

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Friendly. Tell you exactly what you need to know. I like renting here.

JUANITA C. le

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Professional, friendly and very competent. Vehicle was ready in time and readily turned in without issue. The manager of the location has a great team in addition to a good grasp of customer service.

jennifer b. le

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Chris and the whole team were absolutely amazing. I made the mistake of first reserving a truck through Budget because my union offers discounts. I got a call 20 minutes before pick up time that they had rented my truck to someone else. We were directed to this location after going to our nearest Uhaul location on 65th Street. They were also very helpful and reserved the 26 foot truck available at the Rancho Cordova location. Uhaul saved moving day for me, and I will never make the mistake of not using Uhaul again. Thank you!

Amber A. le

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Le client n'a pas laissé de commentaire.

Megan M. le

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Le client n'a pas laissé de commentaire.

Antonio D. le

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This place is a real Uhaul rental property so it looked a lot more professional, clean, and orderly. The pick place is just a rental catch all place and is literally on dirt on the side of a hill basically.

Corey B. le

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Great service and also when i called twice great service and help from the reps thanksss

Duc N. le

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Very good customer service from reservation to helping me find a moving helper. Thank you

Curtis S. le

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Give the general manager Chris a raise! He went out of his way to ensure that I had what I needed, & helpful. I’d recommend this location 10/10

Kathy B. le

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Le client n'a pas laissé de commentaire.

Angela K. le

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Le client n'a pas laissé de commentaire.

Mark M. le

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Fast and friendly

Brian L. le

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Busy staff, but excellent service!

Eric V. le

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The three gentlemen that were working were some of the most efficient uhaul employees I’ve ever worked with. They had a system down to get people in and out quickly.

Francis E. le

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Le client n'a pas laissé de commentaire.

ANDREW M. le

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Le client n'a pas laissé de commentaire.

Andrew M. le

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Le client n'a pas laissé de commentaire.

Barry L. le

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Not schedule a pick up when the office is closed. I thought my pickup was 9:30 am, when I came to the office the reservation stated 9:30 pm.

Timothy W. le

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This company commited fraud against Me and prices are not actually the real prices

Kerry R. le

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Chris was very helpful

Chris G. le

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Phone app did not work for vehicle checkout inspection.

Judy S. le

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Very friendly, and professional

Christopher K. le

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Super friendly and helpful service from every employee we encountered. Very professional as well. I the main guy who helped us was Taite and he deserves extra kudos. Best uhaul I've been to by far.

Paula B. le

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All around good experience. The employees were friendly and helpful

Kevin N. le

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Le client n'a pas laissé de commentaire.

KERRY M. le

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Last two times I have tried to do on line trailer return after hours-on Uhauls website-it has told me they can’t find my location. I then have called customer service-left a note-customer service telling me to take pics-call back in the morning to verify check in. This is definitely an issue. Makes the return a pain.

Peter D. le

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Le client n'a pas laissé de commentaire.

john c. le

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We showed up for our Reservation at the FairOaks Location, were told they had no van for our Reservation (which I made in person; gave my CC# to) guarantee our truck would be their at 8am) My husband was then sent to a different location in Rancho Cordova. Screwed up our start time with Movers! Was not a great way to the start to an already stressful day. Totally unacceptable for them to guarantee our Reservation in person in Fair Oaks and not bother calling us ahead of time. Would NOT recommend using UHaul

Roy H. le

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Fadt, friendly and helpful as always.

brian v. le

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Le client n'a pas laissé de commentaire.

Joe G. le

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I don't know of anything, my experience was great. I was treated with respect from the time I arrived at the door until I returned the trailer. The equipment was in perfect shape. Would not have thought to use a motorcycle trailer for my use but the suggestion turned out to be a great option. I was hauling powered wheelchairs and scooters to VETERANS in need.

Mark R. le

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I was originally booked at another facility and when I showed up the truck wasn’t ready and the point person directed to call never answered nor called back. That was a big disappointment.

Michelle N. le

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Le client n'a pas laissé de commentaire.

Roberto Ford R. le

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The rep at the actual store was great! Fast and friendly BUT... the phone reps were not helpful at all! One was rude and trying to get me off the phone as fast as possible. I was trying to get help to order online. Then the second time i had to call i was transferred 5 times! I had to re state my reason to call 5 times. If it wasnt for the rep at the store i would never use Uhaul again.

Christina S. le

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Le client n'a pas laissé de commentaire.