Évaluations des clients U-Haul of Rancho Cordova

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Rancho Cordova

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Kuljeet K. le

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Le client n'a pas laissé de commentaire.

micheal d. le

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Le client n'a pas laissé de commentaire.

ray f. le

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Le client n'a pas laissé de commentaire.

Troy H. le

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Find a way to speed up your computer systems. At one point. One of the customer service agents was helping all 3 customers simultaneously. He was awesome! He took care 6 people including myself in less than an hour while the other agents filtered in and out to relieve and close transactions. The computers just couldn't keep up with the demand.

Don S. le

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Need more help has to disconnect trailer.

Alicia T. le

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I returned the truck around 6pm. All of the employees were busy with other customers so I patiently waited my turn. I waited at least 20 minutes. I was sitting in the truck, with the door open. When an employee was free, he did not see me or check my truck. He went directly to the truck behind me and started to check them in. When I noticed, I approached him and asked if he knew I was waiting. He said, “Yes, I’ll come back to you.” When he finally came to check me in, he said that he didn’t realize I was waiting. I felt frustrated that he did not check my truck or confirm who was next in line for service.

Kris M. le

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Le client n'a pas laissé de commentaire.

Donald B. le

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I have used U-Haul trucks, trailers, and Ubox seven times over the past three years and have yet to be disappointed. The employees are always helpful and the equipment is well maintained and works the way it should. I anticipate needing to rent a truck and trailer again in the next year or so and won’t even consider anyone else. Thanks again!

Nicholas N. le

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Initially I reserved an enclosed trailer at another U-Haul location nearer to my house on U-Haul. com. At pick-up, that site stated they never get trailers, only trucks. I received an email from U-Haul to pick up my reserved enclosed trailer over 60 miles from my home! Are you kidding me?!? I could have reserved from Pyrites Way location and got what I wanted! But they only had an open trailer available for same day, which I ended up getting. Love the Pyrites Way location, but shame on U-Haul.com for making what should have been easy very stressful!!

CAL R. le

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While in traffic stopped, the accelerator kept going and I could hardly stop not hitting the car in front, I had to put in park to stop. When I returned, I had to wait over 15 minutes and no one came out to check me out so I left. Chris the manager is great and always responsive

JOHN M. le

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good Sevice

sandra v. le

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Fast and wonderful service from both gentleman.

Patrick G. le

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Le client n'a pas laissé de commentaire.

Russell C. le

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Spray the trucks with a bug repellent film to make it easier to clean the bugs off.

Debbie W. le

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Le client n'a pas laissé de commentaire.

george h. le

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The staff connected with me very professionally. Made it easy to get through the ropes and get on my way. Return was a snap. George Hoffecker

Bert K. le

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Le client n'a pas laissé de commentaire.

Jean M. le

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I waited nearly an hour to pick up. One employee on duty. Employee was overqhelmed and rude to complaining customers. He never greeted anyone. We started greetings people from the line which was five families long. Which the emloyee did not like. I have rented five to ten uhauls over the years. I have never had to sit through the ridiculous traini g on how to drive and these are lights. Pointing out damage so minor it's unworthy of an "x" is a Waste of time. The twenty minutes he spent teaching me how to drive something I knew how to drive could of been sent getting the next families out of the office in a timely manner. The uhaul location I dealt with needs customer service associates that actually want to be there. Experience was off putting and after all that I was not given the truck I needed for the size house we were moving. Online said they had it but when we got there after reserving it online...it was not available.

Jon F. le

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Le client n'a pas laissé de commentaire.

Elizabeth F. le

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Le client n'a pas laissé de commentaire.

Kelly S. le

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Le client n'a pas laissé de commentaire.

Virginia R. le

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They are understaffed. But the man that helped me was very nice and professional.

patrick m. le

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Le client n'a pas laissé de commentaire.

Sylvia E. le

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I arrived at 6:55 and someone who was there rudely informed me they were not open yet. I waited until 7:05 until the office opened and then was treated okay, but very brusque with very little customer service. I felt as though I were a bother to them.

Patrick H. le

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There was only 1 guy there and it was 30 minutes before I was helped.

Susan P. le

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Le client n'a pas laissé de commentaire.

Pat C. le

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Le client n'a pas laissé de commentaire.

JOHN L. le

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Le client n'a pas laissé de commentaire.

Chris B. le

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Speed up the process was there for over an hour and the truck already had many dents and dings not updated to show they where there

Jin Kyu L. le

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Le client n'a pas laissé de commentaire.

Joshua C. le

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Le client n'a pas laissé de commentaire.

Christian J. le

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Make sure you have electric exterior mirrors on ALL trucks! What a pain!

tom j. le

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let people know ahead of time why you ask so many questions. these questions are not normal in many if not most transactions.

Caitlin M. le

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Le client n'a pas laissé de commentaire.

Tom J. le

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Long wait for check in always.

Charlie M. le

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People were well organized, courteous and moved quickly. Excellent Staff!

Roy H. le

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Friendly and fast??

Francis E. le

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This is the best Uhaul location in the area. I love to get trucks from them all the time and have never been disappointed with the quality of services I get. These guys are just amazing especially Chris and Taite. With these guys, the services are like IN and OUT. They are great professionals, courteous and friendly. They know the job well and they get it done in good time. I recommend anyone to this location. Thank you.

Linda P. le

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Nothing! Great staff - professional and helpful and very courteous!

moez m. le

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Le client n'a pas laissé de commentaire.

Toniy P. le

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Le client n'a pas laissé de commentaire.

Patrick C. le

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Le client n'a pas laissé de commentaire.

Paul L. le

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Le client n'a pas laissé de commentaire.

GARY S. le

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Not much the employee new his job very well

Kirk S. le

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Customer service was excellent, friendly staff, answered all my questions and were willing to help me in any way.

asudllah n. le

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Le client n'a pas laissé de commentaire.

Sergey M. le

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Le client n'a pas laissé de commentaire.

Alvaro T. le

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Restroom was a little messy.

Rick R. le

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Le client n'a pas laissé de commentaire.

RICHARD M. le

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Great communication from Chris and staff.

Nathan C. le

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My customer service contact was very helpful, professional, and friendly.

Larry L. le

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Le client n'a pas laissé de commentaire.

Alex N. le

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Have some kind of customer service. We had a dangerous trespasser on the large property we're moving to and caretaking for and had to stop all of the moving progression that day until we were sure he was apprehended. He's on a psychiatric hold in the hospital now. The next day we did the 3 additional hours of moving we needed to accomplish the day before to get there until back on time but now we were working with a scheduled realtor appointment (we're caretaking while the place is on the market), but this realtor held her appointment for 3.5 hours instead of the normal 30 min to an hour and we had to keep our dog on a leash the whole time so we had to stay here instead of return the uhaul. They left at 4 and it takes us over an hour to get to Rancho Cordova, so do to crazy circumstances beyond our control we were charged for 2 extra days when we budgeted for 1! Any of the Uhaul places we rented from closer to us (istorage for example) would've helped us out and at least given us a day for free, but this place has zero customer service representative available and everything is"automated." I prefer humans with brains and hearts. We have at least 2 more weekends we need to rent a truck and will not be using Rancho Cordova Uhaul even if it means waiting a week for an available truck.

dennis b. le

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The original dropoff place is no longer in business. We had to scramble to take to the Pyrite Rd. location to drop off.

VIOLET M. le

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If the way you treated me with your excellent attitude and customer service is the way you treat all of your customers, you are perfect just the way you are.. special thanks to Chris, Ray and all of that crew. They are a real class bunch. I do feel your telephone service /dispatch area needs needs help with its listening and scheduling skills. Their mistakes cost customers money and time. My encounter with them was not rudeness, but incompetence.

Travis C. le

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Na

Allison H. le

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Le client n'a pas laissé de commentaire.

danny t. le

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Promise

Gary J. le

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Le client n'a pas laissé de commentaire.

BOB W. le

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Le client n'a pas laissé de commentaire.

Nanette L. le

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Chris is GREAT...thorough, always pleasant, I and patient with customers

Karen H. le

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Le client n'a pas laissé de commentaire.

Rod K. le

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Le client n'a pas laissé de commentaire.

Robert A. le

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Staff and equipment was excellent.

Tracey M. le

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Le client n'a pas laissé de commentaire.

susan s. le

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No suggestions for improvement! Quick, efficient and helpful. Highly recommend!

RICHARD B. le

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Great service!

Jerry M. le

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You needed more help when you have to wait 1.5 hrs to ck in and out time is money in today's world fyi

Jeff S. le

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The way my reservation was moved to multiple locations was unacceptable. Staff on site were courteous and professional but your reserve ration system is awful. To add insult to injury the trailer I originally reserved was on site, but I was told it was reserved by another customer. My online reservation meant very little apparently. I wish I had another option for rental trailers

patrick G. le

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Friendly. Tell you exactly what you need to know. I like renting here.

JUANITA C. le

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Professional, friendly and very competent. Vehicle was ready in time and readily turned in without issue. The manager of the location has a great team in addition to a good grasp of customer service.

jennifer b. le

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Chris and the whole team were absolutely amazing. I made the mistake of first reserving a truck through Budget because my union offers discounts. I got a call 20 minutes before pick up time that they had rented my truck to someone else. We were directed to this location after going to our nearest Uhaul location on 65th Street. They were also very helpful and reserved the 26 foot truck available at the Rancho Cordova location. Uhaul saved moving day for me, and I will never make the mistake of not using Uhaul again. Thank you!

Amber A. le

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Le client n'a pas laissé de commentaire.

Megan M. le

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Le client n'a pas laissé de commentaire.

Antonio D. le

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This place is a real Uhaul rental property so it looked a lot more professional, clean, and orderly. The pick place is just a rental catch all place and is literally on dirt on the side of a hill basically.

Corey B. le

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Great service and also when i called twice great service and help from the reps thanksss

Duc N. le

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Very good customer service from reservation to helping me find a moving helper. Thank you

Curtis S. le

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Give the general manager Chris a raise! He went out of his way to ensure that I had what I needed, & helpful. I’d recommend this location 10/10

Kathy B. le

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Le client n'a pas laissé de commentaire.

Angela K. le

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Le client n'a pas laissé de commentaire.

Mark M. le

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Fast and friendly

Brian L. le

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Busy staff, but excellent service!

Eric V. le

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The three gentlemen that were working were some of the most efficient uhaul employees I’ve ever worked with. They had a system down to get people in and out quickly.

Francis E. le

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Le client n'a pas laissé de commentaire.

ANDREW M. le

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Le client n'a pas laissé de commentaire.

Andrew M. le

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Le client n'a pas laissé de commentaire.

Barry L. le

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Not schedule a pick up when the office is closed. I thought my pickup was 9:30 am, when I came to the office the reservation stated 9:30 pm.

Timothy W. le

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This company commited fraud against Me and prices are not actually the real prices

Kerry R. le

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Chris was very helpful

Chris G. le

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Phone app did not work for vehicle checkout inspection.

Judy S. le

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Very friendly, and professional

Christopher K. le

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Super friendly and helpful service from every employee we encountered. Very professional as well. I the main guy who helped us was Taite and he deserves extra kudos. Best uhaul I've been to by far.

Paula B. le

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All around good experience. The employees were friendly and helpful

Kevin N. le

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Le client n'a pas laissé de commentaire.

KERRY M. le

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Last two times I have tried to do on line trailer return after hours-on Uhauls website-it has told me they can’t find my location. I then have called customer service-left a note-customer service telling me to take pics-call back in the morning to verify check in. This is definitely an issue. Makes the return a pain.

Peter D. le

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Le client n'a pas laissé de commentaire.

john c. le

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We showed up for our Reservation at the FairOaks Location, were told they had no van for our Reservation (which I made in person; gave my CC# to) guarantee our truck would be their at 8am) My husband was then sent to a different location in Rancho Cordova. Screwed up our start time with Movers! Was not a great way to the start to an already stressful day. Totally unacceptable for them to guarantee our Reservation in person in Fair Oaks and not bother calling us ahead of time. Would NOT recommend using UHaul

Roy H. le

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Fadt, friendly and helpful as always.

brian v. le

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Le client n'a pas laissé de commentaire.

Joe G. le

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I don't know of anything, my experience was great. I was treated with respect from the time I arrived at the door until I returned the trailer. The equipment was in perfect shape. Would not have thought to use a motorcycle trailer for my use but the suggestion turned out to be a great option. I was hauling powered wheelchairs and scooters to VETERANS in need.

Mark R. le

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I was originally booked at another facility and when I showed up the truck wasn’t ready and the point person directed to call never answered nor called back. That was a big disappointment.

Michelle N. le

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Le client n'a pas laissé de commentaire.

Roberto Ford R. le

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The rep at the actual store was great! Fast and friendly BUT... the phone reps were not helpful at all! One was rude and trying to get me off the phone as fast as possible. I was trying to get help to order online. Then the second time i had to call i was transferred 5 times! I had to re state my reason to call 5 times. If it wasnt for the rep at the store i would never use Uhaul again.

Christina S. le

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Le client n'a pas laissé de commentaire.

RUSSELL T. le

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Chris Berget. take his work very seriously. Great customer service, above and beyond. He has been the same for all the years we have rented from him. Great employee.

VINCENT B. le

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I called to tell the office I was going to be late (past my scheduled time) and the answering message came on. I stayed on hold for 10 minutes and several seconds and no one ever answered. I know the office must have been busy, but still seems bad.

Jennifer M. le

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One hour wait is unacceptable. Hire more staff! Don't leave the burden of one person at the front desk. I will not go back.

Ryan S. le

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Chris is awsome!! give that guy a raise!!

Jennifer G. le

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Le client n'a pas laissé de commentaire.

Miriam B. le

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Le client n'a pas laissé de commentaire.

Craig T. le

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Le client n'a pas laissé de commentaire.

TIMOTHY P. le

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Le client n'a pas laissé de commentaire.

VIRGIL S. le

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Le client n'a pas laissé de commentaire.

Justin R. le

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Le client n'a pas laissé de commentaire.

JULIE J. le

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Le client n'a pas laissé de commentaire.

Samara S. le

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Le client n'a pas laissé de commentaire.

Lee Anne C. le

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Le client n'a pas laissé de commentaire.

Liana M. le

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Nothing. Chris helped us and was very informative. Great customer service!

Michael M. le

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Doug was great, I'm always happy to use this location.

Breanna W. le

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Truck had not been serviced and my husband (Who is a mechanic) checked the fluids before we started our 3 hour journey and had to fill up the power steering fluid. By the time we reached our destination the fluid was almost gone again and he found a leak

Sara W. le

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Le client n'a pas laissé de commentaire.

Scott A. le

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we had to wait over a hour to receive are truck which made us late to are pickup destination . we had to drop off in the bay . Had to reschedule. Cost me more rental due to the delay. was offered no discount .

JOSE A. le

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Great customer service

DANIEL S. le

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Cars were backed up and only one guy to take care of it all. He was hustling but there were a lot of cars lined up waiting.

john m. le

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Le client n'a pas laissé de commentaire.

Michael P. le

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Keep up the good work!!!

Kevin M. le

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Improve your website and interface. Be ready to compensate customers for costs and inconveniences as I am still fighting over Uhauls mistakes. At this point I am referring all my clients to Pensky and Hertz rent a truck. We will see how all the mistakes made get compensated and may convince me to give you another try.

Jodie A. le

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Le client n'a pas laissé de commentaire.

NICHOLAS K. le

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The Rancho Cordova facility was well run and was a good customer experience for me. However, on the previous day at the Citrus Heights facility, it was not at all good, was actually crappy. On the evening before that, I was scheduling online with U-Haul and my V-8 toyota truck was rated as 'acceptable' for pulling the little tow dolly. I took a day off work (without pay), arrived and was now told that the computer said it was 'not acceptable' to tow ..I was told it 'was a computer glitch which always happens and is a big surprise to people after they come in to the office to rent'. Person behind counter could not leave the front counter to come just outside and look at my truck for a moment to verify if it could tow or could not tow, just tried to upsell me into renting a larger truck AND the tow dolly too. Disgusted by this marvelous customer service experience, on my way driving home I see next to me sitting in traffic a truck exactly like mine pulling a U-Haul tow dolly which is what I had wanted to do. Suspecting that I had been dealing with simpletons, the next day I go to the Rancho Cordova U-Haul store and it's 'no problem at all..., all is safe, all is good, here is your dolly sir, happy motoring and have a nice day sir'. In short, your computer software is sorely lacking, gives false results and didnt work, kept crashing...and the lack of concern and chimpanzee-like attention to detail exhibited by employees at the Citrus Heights store left me shaking my head. The only thing I had to do was rent a little tow dolly... to move a little car... 15 miles... with a big Toyota V-8 truck and it took two (2) !! days to do it... because on the first attempt the 1980's era, high speed, U-Haul scheduling software kept screwing up, and the U-Haul employee couldn't leave the U-Haul front counter to look at my truck 30 feet away in the U-Haul parking lot...and he had to rely on what the U-Haul computer told him, but its my own fault for not going with another company first. In summary, the Rancho Cordova office works very well and I will rent from them again but the Citrus Heights office is run by a bunch of half-wits. That, and the lobby smells like weed....My 2 cents worth of advice...

John T. le

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Le client n'a pas laissé de commentaire.

Jared G. le

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Le client n'a pas laissé de commentaire.

Vera R. le

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Le client n'a pas laissé de commentaire.

Jesse B. le

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Le client n'a pas laissé de commentaire.

Cathy S. le

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Great customer service at this location. Other things: Make improvements to you app. It was hard to use on my phone (can't read the agreements and then return to the previous screen). And 800# customer service needs to remember to be courteous. Thank you!

barbara r. le

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Everyone was amazing both renting and returning. There was a bit of a wait for renting but the person manning the registers was awesome and made everybody not worry about the time. He was quick and efficient.

Troy C. le

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Le client n'a pas laissé de commentaire.

Kenneth B. le

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Le client n'a pas laissé de commentaire.

Destiny R. le

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After hours return was not smooth and easy going for non-members

RHODA C. le

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Great customer service.

MICHAEL R. le

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Your online check in process has something to be desired.

David B. le

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Le client n'a pas laissé de commentaire.

Ed S. le

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I did not see anything that needed improvement.

Scott M. le

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The only thing you can do to improve for the next customer is hire more people like Doug and Chris!!! Doug started my experience with kindness and a helping hand and Chris went above and beyond to be helpful, courteous, knowledgeable, and professional! If this is the quality of all of your employees, kudos to your HR department. For a manager like Chris to go out and get under my truck and on the spot do an installation and then apologize for the time it was taking, is customer service unseen in these days of move along I have other things to do services. The only reason I rated you at Excellent is because you did not offer a higher rating.

Angela B. le

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Good service and helpful staff. There was a delay due to a part problem but they kept me informed and got the job done as quickly as possible.

Lara H. le

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Tell customers that are waiting in line sorry for the wait well be right with you so they feel acknowledged

Alicia T. le

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This is a great store. I've received my best Uhaul service here. There is usually a line at pick up though. It would be nice if there were a few chairs in the line since each customer takes a little time and the wait can be longer.

Juan C. le

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Cool staff

bob w. le

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I scheduled a time for installation so that I could wait instead of dropping off and returning at the end of the day. This should have been a 2 hour job as the invoice charged me for 1.8 hours for labor on the install. It took more than 5.5 hours. I missed other obligations because of the extremely slow service and when I got home I had to open the rear hatch to put items back there and I found a small plastic plug that the person that installed the wiring broke but tried to hide by sticking it in place and hoping it would stay. I will be contacting the location tomorrow morning to attemp to resolve this part of the issue.

Phil C. le

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shorten the rental process.

Kris B. le

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Not a thing! Everyone was professional and helpful. I must admit I was a bit nervous about the whole rental process. Your staff put me at ease. I will be returning soon!

Bob P. le

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Le client n'a pas laissé de commentaire.

Amanda L. le

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Le client n'a pas laissé de commentaire.

Michelle W. le

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Le client n'a pas laissé de commentaire.

Edward Y. le

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Serve lunch with every rental..........Otherwise, all is good! Thanks.

David R. le

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Le client n'a pas laissé de commentaire.

chet c. le

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Excellent staff - first rate!!!

Alex A. le

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Le client n'a pas laissé de commentaire.

adrian g. le

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The gentleman that greeted me and help went above and beyond the call of duty. Great job.

Michael M. le

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Le client n'a pas laissé de commentaire.

Candace D. le

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Le client n'a pas laissé de commentaire.

Eungchul C. le

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Le client n'a pas laissé de commentaire.

JENNA R. le

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The rubber mat was lifted in the back & I tripped over it. I mentioned it so that it would be fixed, because we were given it this way. Usually the vans we rent are pretty perfect.

David S. le

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The staff was very competent, professional, and friendly.

Michael P. le

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Le client n'a pas laissé de commentaire.

gary g. le

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Le client n'a pas laissé de commentaire.

Michael C. le

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Friendly efficient desk and yard personnel! Everyone hustles! Give everyone a raise. You dont want to lose these people.

Edward N. le

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Le client n'a pas laissé de commentaire.

paul d. le

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Doug was amazing! He’s so personable and took care of me very well! Overall it was an amazing experience. Thanks Doug!

conrade m. le

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Le client n'a pas laissé de commentaire.

RUSSELL T. le

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Great team. Always give their best. Always

Tiffany M. le

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Le client n'a pas laissé de commentaire.

Judith S. le

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Le client n'a pas laissé de commentaire.

Roy T. le

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Quick, painless drop off. 2 employees very organized and helpful

Katherine E. le

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I was not called the day prior to my reservation - I had to call 20 minutes before closing! I asked to be called with any issues, I received a text instead for a different dropoff location. I did not see this on my phone - hello - I was busy moving. A asked to be called. So I tried dropping off at the initial location (Belinda & Steve's Feed), that one told me that he talked to uHaul and said I had to go to the Pioneer location (Sierra Yard Supply). I guess I was supposed to drop it off at Sterling Auto Repair which is 10 miles down the hill! There is a separate charge of $16.08 that was not explained to me.

Carmen H. le

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Le client n'a pas laissé de commentaire.

Lance H. le

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Fast and efficient. Thanks guys

chet c. le

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These guys are the best!

Rick B. le

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Le client n'a pas laissé de commentaire.