Customer Reviews for U-Haul of Rancho Cordova

7 686 évaluations

11351 Pyrites Wy   Rancho Cordova, CA 95670
(E Of Sunrise)

(916) 638-1700

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(916) 638-1700

11351 Pyrites Wy
Rancho Cordova, CA 95670
(E Of Sunrise)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward Y. 
Évaluation :
1

Our reservation was made to pick up the u-haul truck at Pyrites Way Rancho - 21599938, but when we got there we were informed that they did not have a reservation for us and that the truck was waiting for us at Mather field. Not sure what happened but we have an email clearly stating our reservation pick up location. The staff at pyriltes made us wait for 1 hour further delaying our pickup process. Terrible service.

Pattabiraman V. 
Évaluation :
5

Keep Amado Hernandez as the General Manager. Please see the submitted review.

John T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony R. 
Évaluation :
5

Awesome customer service on site thanks again will return!

DAVID JAMES L. 
Évaluation :
5

Just had it was dirty from the previous person that rent the trailer

joe G. 
Évaluation :
5

Store Manager is awesome.

Chris S. 
Évaluation :
5

Front counter staff was professional and efficient. His name was Armondo (or similar).

patricia B. 
Évaluation :
5

Amazing from start to finish! I have found my new favorite location. Extremely organized and fast check in/out. Will definitely be spreading the good word about this location! Big kudos to Ramon for excellent customer service!

SHELLI S. 
Évaluation :
5

The mileage was different on the contract then the truck was and they worked fast to remedy the situation. Thank you Uhaul

Scott I. 
Évaluation :
4

Waited along time to get my email receipt a

Calvin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremiah S. 
Évaluation :
5

The manager was very nice and helpful.

inna B. 
Évaluation :
1

Upgrade your system, I was good to go for pick up at big Al's, unfortunately equipment wasn't available at location, I was sent to another location on Florence road which the equipment wasn't there as well. I had to call and talk to someone who was really helpful, and guaranteed that the equipment was available at the 3rd location. My original pickup time was 11:15 and wasn't able to actually get the equipment till between 2-3

David H. 
Évaluation :
4

The service was very efficient and friendly. My only criticism is that when I dropped off the van, they said my total charge was $137.69, which does show on my statemen; however, today, I see an additional charge of $20,43 and I have no idea what it's for. So, now I will have to contact them to find out. Other than that, it was a very good experience.

Pamela M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karah F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ALI Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abraham S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristofer C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan W. 
Évaluation :
3

Would have been nice if our personal item accidentally left in the back would have been returned, we called immediately but No Help!

Richard C. 
Évaluation :
5

I have used this location for over 10 years to rent trucks and trailers. For this last move, this wasn't the closest location, but it beats those "Oh, yeah. We also rent U-Haul equipment" places by miles.

Michael M. 
Évaluation :
3

Truck ran poorly, had intermittent check engine light and issues with the electronic parking brake.

Jack A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohd M. 
Évaluation :
5

The gas tank should be full at the time of rental, with the obligation to return the vehicle with a full tank, or be charged to have the tank filled prior to the next rental. Having to immediately stop at the nearest gas station is both inconvenient and a psychological bad way to start your move.

Furniture F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
5

Excelente servicio sin duda alguna

Israel A. 
Évaluation :
5

There was only 1 service person for the morning of 4/9/22. This was a Saturday too. Felt bad for the guy, he had to take the customer's order and load a trailer or provide the truck rental. He did great with the lack of resources he had.

Ben V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heidi M. 
Évaluation :
5

The staff were very friendly and helped me with all my needs. I appreciated using the newer pickup and look forward to using them again, especially when I needed one right away and was able to grab the last one. I will be recommending my friends to this location.

debra L. 
Évaluation :
3

Never visited this return location. I had to call back uhaul to have the trailer towed, because the wheel was broken!!!!! They charged me for the company's equipment failure. So I would say they charged me for something that was not my fault.

Kenneth S. 
Évaluation :
1

When buying insurance let them known wind shield is not covered. Who knows what else is not covered. Cost me almost 500 thinking I was covered

Charles H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fredella S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pio S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMAN C. 
Évaluation :
5

I appreciate the customer service and I was very well taken care of. However, it would be nice if when there's a load of trucks and vans coming in that they have another way for vehicles to be parked. When I came back with a pick up, loved it by the way, there was a fleet of trucks so I didn't know where else to pull up so I had to pull up next to the trucks that were already lined up. Other than that it was great.

debra L. 
Évaluation :
5

Customer service was excellent and the truck was in really good condition!!

Anna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isikeli V. 
Évaluation :
5

I used the self-guided check-in/check-out on the app for a faster easier experience, but I ran into so many issues, problems and glitches with both processes. However, the associates who were available for customer support took care of my check-out, and they made me feel valued as a customer, for many reasons. Mostly, they were personable, friendly, and knowledgeable. Thank you! I appreciate the excellent top-notch A+ service.

Catie Lee S. 
Évaluation :
2

I went to return my truck at a neighborhood dealer that was closed and boarded up, but they were closed, so I brought it to the UHaul Rancho Cordova dealer where the individual was extremely slow and not welcoming.

Chase T. 
Évaluation :
5

Guy who helped me mumbled and sounded tired. Almost slurring. At least I hope it's tired. Would hate to think what else is happening. Be careful.

thien T. 
Évaluation :
4

The young man who assisted me was extremely helpful.

Denise L. 
Évaluation :
3

I was charged for a utility dolly but never got one

Lynn W. 
Évaluation :
5

Keep up the good work! Thank you for your service.

HuyHuey N. 
Évaluation :
5

Make sure to keep moving blankets in stock. I ordered 24 and this facility did not have any

Kristi C. 
Évaluation :
5

Paul did an amazing job helping us with the trailor. 10/10 would recomend.

Brad M. 
Évaluation :
3

I didn't receive the dolly or the furniture pads, but my partner and I made it work. The truck needs service. No lights were on but she ran very rough and the brake seemed to stick often. It wasn't my best experience with uhaul, that's why I gave it three stars. Overall I wouldn't hold any of my issues against the uhaul store itself.

Ales R. 
Évaluation :
5

Amado Hernandez was very helpful in getting me all the equipment I needed. I will definitely be back to this location. Thank you Amado!

Karah T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ravi K. 
Évaluation :
5

Filthy truck--clean it up!

JAMES Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAHLA M. 
Évaluation :
5

Excellent service à la clientèle.

Robin G. 
Évaluation :
5

Best customer service everything I've rented a truck from this location. The best.

April H. 
Évaluation :
5

The employee who helped me was fast, efficient, and friendly!

Kristina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian K. 
Évaluation :
5

Quick and easy.

Raymond P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew R. 
Évaluation :
5

The young man at the front desk has excellent service

BENNELL T. 
Évaluation :
5

Very Happy with the Prompt & Friendly service received for both pick up and drop off.

ashok K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KWANG H. 
Évaluation :
5

It is the only location I rent in Sacramento County. Great staff. Very helpful. Made my reservation with the new guy and he was perfect!

Donna D. 
Évaluation :
5

Using online pickup was a tiny bit challenging (need to scroll down on some pages was not obvious) but ultimately the absolute best way to go. Drop off after was great and aided by staff. I've had horrible experiences in the past with U-Haul, but this one couldn't have been better.

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rajesh G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg P. 
Évaluation :
5

No need to improve!! The staff was very professional and courteous. They answered every question I had for the equipment rental. The staff deserves an A++ for outstanding service!!!!!

keith W. 
Évaluation :
4

I dropped off in Birmingham, Alabama. I exchanged trailers at this location.

Ocie C. 
Évaluation :
1

Rude manager Armado Fernandance. I had break issues and steering. But was yelling at me

ANILESH Y. 
Évaluation :
5

The truck came with an empty gasoline tank so we have put gasoline in it. And so I have about 4/5 gallons left over. I should be credited for that.

Pacifico D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandr R. 
Évaluation :
5

All ok

LEAH K. 
Évaluation :
2

I tried the check in without waiting in line. What a pathetic failure. Cumbersome. Clunky. I tried and tried and tried to make it work. It was an utter failure. I ended up waiting in line anyhow. Maybe it's just not quite ready for the general public. So disappointed. Location was understaffed. They rushed me through and I ended up waitin line a second time because the mirrors were not easily adjustable. UHaul added stress to already hectic day.

Lori F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA G. 
Évaluation :
4

The internet system is a problem every time I am in your location doing a rental. Its frustrating for me as a customer, and for the employees. i feel sorry for the employees who are trying to expedite rentals efficiently to the customers in the line. I have been told management is aware of the issues with the internet, so hopefully it will get resolved. Sincerely, Martha

Martha H. 
Évaluation :
5

Efficient. Quick In and Out. The employees were helpful and professional. Merci

david T. 
Évaluation :
1

The U-Haul had an eighth of a tank of gas when I picked it up. The guy who gave me the keys did not do an inspection before I drove the U-Haul away, and never told me about the text message I would receive to do a final checkout. By the time I saw the text message, the URL was already expired. In addition, they made me drive to another UHAUL location to pick up supplies they said they had when I booked. I had to drive to the location in the UHAUL, costing mileage and gas that I was charged for. Lastly, they added insurance to my account without telling me or having me sign any papers. Please avoid this location at all costs. They are liars and will steal your money and time.

Summer B. 
Évaluation :
5

Office staff was courteous and polite and very professional very professional. It was a young guy and a young lady with green hair. They were excellent and I would recommend this location to anyone that wants a smooth transition.

BENNELL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROXANN S. 
Évaluation :
5

Come here all the time. Always a great and easy experience.

ALEXANDER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian M. 
Évaluation :
1

I eould deter anyone from supporting a company that demands, management levels, for employees to perform these tasks at a maximum of $17,5 an hour. The management team is completely brainwashed about these job duties. I installed hitches, wiring and assisted with all other facets of daily operations for $16,25 an hour whilst the company made $100 an hour on my labor! Do not fall victim to this company when so many others will hire at this time.

WILLIAM N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW S. 
Évaluation :
1

The U-Haul had less than a quarter tank of gas when I picked it up. The guy who gave me the keys did not do an inspection before I drove the U-Haul away, and never told me about the text message I would receive to do a final checkout. By the time I saw the text message, the URL was already expired. The person who gave me the keys told me I could drop the U-Haul off "wherever", however after calling U-Haul on Sunday morning, I found that "wherever" was not the dropoff location, it was 10161 Mills Station in Rancho. He literally told me I could drop it off wherever I wanted as long as it was a U-Haul location.

RICHARD T. 
Évaluation :
2

I have not received any details of my bill

Karthikeyan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GURUBACHAN S. 
Évaluation :
5

I was greeted by Demaurio Armstrong immediately. He then assisted me inside the store. He was very efficient, friendly, and great to talk to you. Everything went perfectly. I was impressed by the store and of Demaurio. I called and told Rona that I'd be a bit past my 6 hours. She was very friendly and noted it for me. Then when I returned the vehicle the two employees that received the vehicle were immediately there and very friendly and quickly had me on my way without any hassle of being a bit late. I had a great experience and appreciate the quality of the store and good people!

SCOTT J. 
Évaluation :
5

Check the 12v plug for power. It did not work and I drained my phone, this is a frequent issue with many rentals.

FRANK C. 
Évaluation :
5

Checked in my one-way truck quickly and with no problems at all.

Michael M. 
Évaluation :
5

The experience was great was taken care of very quickly. Great Service.

RICHARD H. 
Évaluation :
3

I reserved a truck and received confirmation. When I showed to get the truck the morning of I was told there was no truck for me. The truck I reserved was given to someone else. I was told that someone else is in charge of the online reservations and the staff there has nothing to do with it. They offered me a smaller truck so I took it because I had already organized people and resources to help me move. I probably won't be a returning customer because not having a truck after I was confirmed is bad business and completely unreliable.

Austin D. 
Évaluation :
5

All systems go. Truck was All good.

CALVIN G. 
Non les évaluations ont été soumises pour cet établissement.

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