Amado and Juan were extremely helpful and professional. Je la recommande fortement.
Jeffrey P.Customer Reviews for U-Haul of Rancho Cordova
Testimonials From Recent Customers
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Equipment was clean. Staff was professional and very courteous. We reported a maintenance issue and it was confirmed and our bill was adjusted accordingly.
Kenneth S.Guys were real nice and they were working hard to take care of all customers in a timely manner.excellent customer service..
desie C.More people to check trucks in. There was a line of 7-8 trucks waiting, but luckily the check in guy said I didn't have to wait.
Amy M.Very helpful good people
Chris D.I had to wait almost 2-hours to get my rental truck. The owner of the business was in the back and could have come out at any time to assist. There was a new employee on the floor and he was left by himself to help me and he had no idea what he was doing and there was no one around for at least 15-20 minutes to answer his questions. When I returned I had over a half a tank of gas and I had left with a quarter tank. I had asked for some compensation for the time that I had to wait both when getting the truck and when I had to drop it off and was told NO and there was nothing I could do. This was the worst experience ever and I would never use this location again and will tell everyone and anyone that asks how badly we were treated.. AWFUL -- WORST EVER -- CUSTOMER SERVICE WAS NON EXISTENT -- if there were negative stars, I would give those
KARI H.Very good.
Robert H.We love this location on Pyrites in Rancho Cordova. They always have what we need and the service is excellent.
MELISSA L.Don't change. Owner was amazing. 6 stars if I could.
JOSIAH F.Friendly workers and good service
HASAN U.Had one of ur employed fight me then tried to run into my car had to call the police never would I ever go back again nor would tell any of my friends to rent from u and this is crazy i work for Gavin Newsome and can mot wait to tell them what happen to me at uhaul
SEKOU S.I won't be recommending anyone to u haul
Josheph B.We are using this location frequently during a protracted move and home renovation. Always great service!
MELISSA L.Good service and all was ready for us
Susan H.Very friendly staff
Mark S.UHaul website dysfunctional which caused us and another customer to be assigned the same truck. This UHaul location did not plan well for 3 day weekend rush-not enough staff to manage the number of clients staff was friendly enough and seemed to know what they were doing.
Charles V.It was easy peasy, the employees were informed and helpful.. very good experience
Shelby S.Reserved a truck at a different location and a different time two weeks in advance. 48 hours before pickup the location and time was changed. Then, I was supposed to be able to use the app to checkout the truck….. except there was another truck parked in front of it. So what should have taken 5 mins took 40 because I had to wait in line where there was one person working and the customer he was helping couldn't make up his mind. Finally got the truck. The app is terrible and I won't be using u-haul ever again.
Steve B.26 foot truck had something wrong in the front end was very loose and rattling.
Adam B.passenger door needs to be slammed to shut properly
Toni D.Our reservation was made to pick up the u-haul truck at Pyrites Way Rancho - 21599938, but when we got there we were informed that they did not have a reservation for us and that the truck was waiting for us at Mather field. Not sure what happened but we have an email clearly stating our reservation pick up location. The staff at pyriltes made us wait for 1 hour further delaying our pickup process. Terrible service.
Pattabiraman V.Keep Amado Hernandez as the General Manager. Please see the submitted review.
John T.Awesome customer service on site thanks again will return!
DAVID JAMES L.Just had it was dirty from the previous person that rent the trailer
joe G.Store Manager is awesome.
Chris S.Front counter staff was professional and efficient. His name was Armondo (or similar).
patricia B.Amazing from start to finish! I have found my new favorite location. Extremely organized and fast check in/out. Will definitely be spreading the good word about this location! Big kudos to Ramon for excellent customer service!
SHELLI S.The mileage was different on the contract then the truck was and they worked fast to remedy the situation. Thank you Uhaul
Scott I.Waited along time to get my email receipt a
Calvin R.The manager was very nice and helpful.
inna B.Upgrade your system, I was good to go for pick up at big Al's, unfortunately equipment wasn't available at location, I was sent to another location on Florence road which the equipment wasn't there as well. I had to call and talk to someone who was really helpful, and guaranteed that the equipment was available at the 3rd location. My original pickup time was 11:15 and wasn't able to actually get the equipment till between 2-3
David H.The service was very efficient and friendly. My only criticism is that when I dropped off the van, they said my total charge was $137.69, which does show on my statemen; however, today, I see an additional charge of $20,43 and I have no idea what it's for. So, now I will have to contact them to find out. Other than that, it was a very good experience.
Pamela M.Would have been nice if our personal item accidentally left in the back would have been returned, we called immediately but No Help!
Richard C.I have used this location for over 10 years to rent trucks and trailers. For this last move, this wasn't the closest location, but it beats those "Oh, yeah. We also rent U-Haul equipment" places by miles.
Michael M.Truck ran poorly, had intermittent check engine light and issues with the electronic parking brake.
Jack A.The gas tank should be full at the time of rental, with the obligation to return the vehicle with a full tank, or be charged to have the tank filled prior to the next rental. Having to immediately stop at the nearest gas station is both inconvenient and a psychological bad way to start your move.
Furniture F.Excelente servicio sin duda alguna
Israel A.There was only 1 service person for the morning of 4/9/22. This was a Saturday too. Felt bad for the guy, he had to take the customer's order and load a trailer or provide the truck rental. He did great with the lack of resources he had.
Ben V.The staff were very friendly and helped me with all my needs. I appreciated using the newer pickup and look forward to using them again, especially when I needed one right away and was able to grab the last one. I will be recommending my friends to this location.
debra L.Never visited this return location. I had to call back uhaul to have the trailer towed, because the wheel was broken!!!!! They charged me for the company's equipment failure. So I would say they charged me for something that was not my fault.
Kenneth S.When buying insurance let them known wind shield is not covered. Who knows what else is not covered. Cost me almost 500 thinking I was covered
Charles H.I appreciate the customer service and I was very well taken care of. However, it would be nice if when there's a load of trucks and vans coming in that they have another way for vehicles to be parked. When I came back with a pick up, loved it by the way, there was a fleet of trucks so I didn't know where else to pull up so I had to pull up next to the trucks that were already lined up. Other than that it was great.
debra L.Customer service was excellent and the truck was in really good condition!!
Anna S.I used the self-guided check-in/check-out on the app for a faster easier experience, but I ran into so many issues, problems and glitches with both processes. However, the associates who were available for customer support took care of my check-out, and they made me feel valued as a customer, for many reasons. Mostly, they were personable, friendly, and knowledgeable. Thank you! I appreciate the excellent top-notch A+ service.
Catie Lee S.I went to return my truck at a neighborhood dealer that was closed and boarded up, but they were closed, so I brought it to the UHaul Rancho Cordova dealer where the individual was extremely slow and not welcoming.
Chase T.Guy who helped me mumbled and sounded tired. Almost slurring. At least I hope it's tired. Would hate to think what else is happening. Be careful.
thien T.The young man who assisted me was extremely helpful.
Denise L.I was charged for a utility dolly but never got one
Lynn W.Keep up the good work! Thank you for your service.
HuyHuey N.Make sure to keep moving blankets in stock. I ordered 24 and this facility did not have any
Kristi C.Paul did an amazing job helping us with the trailor. 10/10 would recomend.
Brad M.I didn't receive the dolly or the furniture pads, but my partner and I made it work. The truck needs service. No lights were on but she ran very rough and the brake seemed to stick often. It wasn't my best experience with uhaul, that's why I gave it three stars. Overall I wouldn't hold any of my issues against the uhaul store itself.
Ales R.Amado Hernandez was very helpful in getting me all the equipment I needed. I will definitely be back to this location. Thank you Amado!
Karah T.Filthy truck--clean it up!
JAMES Z.Excellent service à la clientèle.
Robin G.Best customer service everything I've rented a truck from this location. The best.
April H.The employee who helped me was fast, efficient, and friendly!
Kristina M.Quick and easy.
Raymond P.The young man at the front desk has excellent service
BENNELL T.Very Happy with the Prompt & Friendly service received for both pick up and drop off.
ashok K.