Customer Reviews for U-Haul of Rancho Cordova

7 472 évaluations

11351 Pyrites Wy   Rancho Cordova, CA 95670
(E Of Sunrise)

(916) 638-1700

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(916) 638-1700

11351 Pyrites Wy
Rancho Cordova, CA 95670
(E Of Sunrise)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Had a bit of a problem with the web site when reserving and had to call to be sure that I, in fact, had reserved a pickup. Otherwise, everything was seamless.

KENNETH W. 
Évaluation :
4

Thank you Christian Morris!

TIMOTHY H. 
Évaluation :
5

Staff was professional and processed me quickly. Truck was in immaculate condition.

LARRY D. 
Évaluation :
5

Awesome customer service when picking up and dropping off

Stephen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS M. 
Évaluation :
5

Great customer service was able to answer all my questions

MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOLLY F. 
Évaluation :
4

Great service but access to the location is inconvenient. I will still rent from them anyway

ELDEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS W. 
Évaluation :
5

Received one of the best friendliest and professional service ever at Uhaul from your employee Demario Armstrong took the time to show and explain everything from the contract agreement and rental equipment hook up. Great job Demario!

FRANK L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUZANNE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan K. 
Évaluation :
5

This was the fastest in and out of a rental that I have ever done

CHARLES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
2

They were basically having an hr meeting in the lobby. This place was ran very well before. But they wouldn't even bring me my truck today. They said here's the keys it's somewhere out there.

JACOB C. 
Évaluation :
1

Miss communication the whole four days we had this and threatened us multiple times.

Anthony D. 
Évaluation :
1

.

ISRAEL V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis G. 
Évaluation :
5

Nothing every was perfect:)

CHARDAY P. 
Évaluation :
5

The line was off the 26 foot rig didn't have no gas in it I still haven't got my refund on the gas I put 50 $in

ISRAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY L. 
Évaluation :
5

The workers were very nice and Friendly. And the after hours instructions were easy to follow.

JYNNAHLOVE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT REESE A. 
Évaluation :
1

Truck broke down before loading. No replacement until next day. Then the new location with the replacement did not have my reservation. My location was Natomas. Was relocated to Rancho Cordova and then Davis. Very inconvenient locations. Cost me a full day of moving.

Kenny C. 
Évaluation :
5

The Agent (Demaurio Armstrong) was excellent. Many Thanks!

DONALD S. 
Évaluation :
5

William and Rio were awesome- great assistance and support - much appreciated!

ROBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BURKE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria C. 
Évaluation :
5

Excellent service. Friendly personnel.

Louis B. 
Évaluation :
5

Thank you very much! The deal that i got helped us a lot. Thank you to that person that called and offered the deal. I will never forget you!

Alexandru C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAKASHPREET S. 
Évaluation :
5

Demetrio was great at his customer service as well as his coworker. Who was also helpful. Great place to rent a uhaul

Joel C. 
Évaluation :
3

Make sure the millage on the paper work was correct. I was not able to check in the truck during after hours drop off with the app because of the error. the call in number had excessive hold times of over 38 min.

Michael D. 
Évaluation :
4

Your website to pick up a rental by phone is non-functional. This is the second time i tried a mobile pickup which failed. Perhaps attention to a functioning website would be appropriate, since now, everybody has to go indoors and stand in line

John M. 
Évaluation :
5

Service was great.. mobile check out seemed to have added a fuel charge that we not part of the rental . I returned the The truck with more gas than it had when I got it..

Bill A. 
Évaluation :
3

The location is fine for people in the Rancho area but my preference is closer to home. I would like to add that I was very happy with the extra effort Zac (in customer service) went to in order to have a truck available at the time I needed it. And he communicated with me when needed. I was very pleased with the care he took to provide the service he did.

Terri L A. 
Évaluation :
5

My representative was William Newton. I used uhaul for my moving needs many times before and ive never met someone so passionate about his job. Best customer service i have ever experienced. He definitely is great at his job. All customers walk out with a smile on their face. I hope his great work does not go unnoticed. A+ service. Both times i rented at this location the experience was very pleasant. The truck was spotless inside and out. Love this location

Anton F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Fong Y. 
Évaluation :
5

After a harrowing morning of trying to return my truck to 2 other locations, William helped me check it back in and took care of me!! Great service, super helpful, and got me on my way!! Thanks again for all your assistance!!!

Brian E. 
Évaluation :
5

Very efficient, knowledgeable & friendly staff!

DIANA O. 
Évaluation :
5

Fast. In and out.

HUNG T. 
Évaluation :
3

While picking up trailer, yard guy failed to properly attach trailer to truck, while returning trailer yard guy stood there while I unhooked trailer myself.

JOHN F. 
Évaluation :
1

Better customer service. Tow dolly was returned same day as pick up, location was closed but were told to return same day as equipment was booked in the morning. They call back 3 days later saying it got returned today and charged us for 3 days. What the fuck. It was parked in front of your office for 3 days and you just noticed? That's ridiculous.

SINGH K. 
Évaluation :
4

Better preparedness in the mornings to get equipment rented in a timely manner, had to wait 30 minutes for the agent to figure things out.

Austin R. 
Évaluation :
1

Provide better customer service. do not rent from u-haul. Horrible experience. We rented a truck this past saturday. The reservation was changed the morning of from our original location to another location farther away which cost me an extra mileage charge. Six hours into our move the truck then broke down causing a huge inconvenience since we were only able to move half of our things. Roadside assistance then took 2 hours to arrive to tow the truck away. We then find out today that the location in rancho Cordova (Pyrites Way) charged us two and a half days rental even though we had it for 6 hours. I tried contacting the Rancho Cordova location and still have had no response. I was overcharged by two days, left without a replacement truck even though property Management needs my things out today, and then was told I would be charged again to send a replacement truck. And throughout all of this all that I am looking for is just a little bit of courtesy and professional customer service by U-Haul yet I have not found that anywhere. Overall U-Haul does have higher rates than competitors such as budget however I went with them due to not having any issues in the past. Do not make the same mistake I did and choose wisely. I will definitely update this message if I finally receive good customer service returned from U-Haul but I wouldn't hold my breath.

Adam R. 
Évaluation :
5

Friendly service, clean trick. I would definitely recommend to my friends and family. Five star all the way.ðŸ'

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA B. 
Évaluation :
5

Demario was very friendly and took care of all my concerns.

Don T. 
Évaluation :
3

Truck was very low on gas and windshield was dirty and hard to see out of.

Christopher G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARITA S. 
Évaluation :
5

Third time getting a hitch. Always done right and the price is more than reasonable.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WARREN T. 
Évaluation :
5

Have more pads available

William M. 
Évaluation :
5

Rio and his crew were Excellent and Great customer service provided. the girl who at first was taking my order... was very difficult and so unprofessional, rude with her manager and not compliant. couldn't even type, taking the information. sorry...she has to go. not fair to the guys who had to deal with her. thank you.

TERRI M. 
Évaluation :
5

Excellent and friendly people manage the Rancho Cordova Pyrites Way U-Haul. They helped me make my day of moving a positive experience. Great people!!!!!

ROBERT B. 
Évaluation :
5

The guy we checked in with was AMAZING, super friendly, fast and multi tasking

KATHRYN V. 
Évaluation :
4

Charge all fees upfront and not have surprise fees at drop off. I thought I paid the amount in full at pick-up and got charged another 49 $that isn't even on the receipt??

JEREMIAH S. 
Évaluation :
1

The staff and customer service at this location are not given the resources they need to succeed. Also the online reservation and pick up system is horrific and I ended up having to go into the storefront even though I had reserved a cargo van online. The reset my U-Haul account password link did not work and then the online navigation would not let me move past turn location services on even though I already did that to try and claim my reservation. I ended up having to go through the same online pick up process like taking a picture of my license etc. except I had to send it to a person standing in front of me which did not make sense whatsoever. U-Haul is clearly a cash cow business and clearly does not value providing staff and resources for the staff to their organization. Get it the fuck together. Some of the worst customer service experiences I've ever had in my life have taken place at different U-Haul locations. Thanks for nothing.

PATRICK B. 
Évaluation :
5

Excellent service à la clientèle

VICTORIA J. 
Évaluation :
3

Had some issues with payment and confusion over a few things, but everyone came through. So overall satisfied for now

ADAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janine G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER S. 
Évaluation :
3

Drop off after hours is extremely frustrating! Was not able to get service to drop off correctly. Spent an hour in parking lot, left crying! So frustrating

LIANA O. 
Évaluation :
5

Very quick and smooth pick up and drop off

DAVID J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia H. 
Évaluation :
5

Give away fresh soft baked chocolate chip cookies.

BRIAN P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

Fuel was on empty. They gave me enough to make it to the gas station and a credit if brought back with 1/4. Would have been nicer with a full tank. They said there was people coming in at night stealing gas. Maybe locking gas caps would be good. Small investment for bigger return. Always nice to start off not paying an additional 200 $for fuel. Other than that truck was ok. Overall was excellent.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
1

Over charged and lied to

STEPHANIE B. 
Évaluation :
1

The manager provided conflict not conflict resolution or an enhanced customer experience, and it appears the place is rotting from the head out. As a result of a disagreement he changed my insurance coverage to the most expensive insurance option available even though the moving van was parked and charged me an extra day I didn't even use as revenge for not complying with his demands. He told me he was going to "run up the costs" as a threat when we got into a heated disagreement over meeting his demand to move the 10' van I rented off the U-Haul Center property. The manager did not want to be liable for any damage to contents. Yet they'd invite me to leave my sedan on the grounds here in lieu of his truck so I could take that risk for them. I reluctantly did the first night I didn't care to flirt with another. The U-Haul center is surrounded by the slums of Rancho Cordova and the environment looks like Mogidushu on the set where they shot Black Hawk Down. If the manager is so concerned why doesn't he install some additional security features, perhaps a locking gate and give his customer's access? I did not have a viable option from what was given and I couldn't meet his terms. I was on the road and in traffic on my way to drop off the majority of my belongings in storage and then out of town for the next morning. I was stuck. I assured the manager I had the vast majority of items removed, the four things that remained were of relatively low value and we're locked in the cargo area and covered by a renter's policy I had in force. The moving van itself was covered by U-Haul's own damage waiver policy I already purchased. I explained everything and assured him I'd be back the following morning to get the remains before I left town which I did. The truck was turned in before the store even opened the next day but he added that day too. i tried to do what I could but I was in a pinch. What I expect from any U-Haul center manager is not "my way or else" followed by threats bullying or pressure tactics but real solutions that fix minor problems. This is the hallmark of true customer service. This facility under this manager's example has lost it's way and there are better centers for those wanting a self-service option without undue hassle, aggravation and the kind of gross incompetence displayed here. Ryder and Penske are just a mile further down Sunrise for example and worth a look. I certainly won't be looking here anymore.

Richard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHELLE I. 
Évaluation :
5

The Pyrites location is the best. Great people and service!!!

LUCY M. 
Évaluation :
1

Right turn signal and brake light didnt work. Tow Dolly was not checked in properly and I was charged for two days. Tried to call but gave up after an hour on hold. Guess I will have to drive down there tomorrow.

Richard W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt M. 
Évaluation :
5

Everything was excellent the rep was fast and professional very efficient!!! Talking about multi tasking he was on the ball!!! Handled 3 customer at the same time!!! Great Customer service across the board! Merci

BRIDGETT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lavell B. 
Évaluation :
1

Personnel at counter not trained and not informed on most basic items they were selling. Example: When asked what insurance covered, the response was “i don't know”. Very un professional

Edison F. 
Évaluation :
4

I rent here often and there is always problems with the internet on your computers and/or with the registers. . It makes the process too long.

Martha H. 
Évaluation :
1

The facility in Rancho was great. It was the scheduling dept. After taking to scheduling about location of pick up and that I needed a enclosed trailer. I specifically said i can not have an open trailer. That i was going to las Vegas and it was storming. That i was moving furniture. Well after taking with scheduling. My pickup location got changed and they changed reservation from an enclosed trailer to an open trailer. Nobody called me. I made the reservations over a week before pickup. When i went to pick up trailer the facility told me i was at the wrong location and that my reservation had been changed to an open trailer. I had to spend 2 hrs taking to the scheduling dept. Thankfully an enclosed trailer became available. This switch of location and type of trailer or me over 2 hrs behind schedule on a 10 he drive, making me arrive very late into Las Vegas. This is not only unacceptable, but it was a huge in convenience to my family that i was traveling to, to arrive so late at night. It is very frustrating that nobody called to tell me about the changes or to even see if it was ok. Next time i need to rent a trailer I will be looking at other companies.

TIMOTHI B. 
Évaluation :
5

5 stars

Gary F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA T. 
Évaluation :
5

Staff were exceptionally friendly and kind, even on what was clearly a challenging day for them. They went out of their way to take care of our needs and did so with a smile, I was impressed by every interaction with them.

Justin S. 
Évaluation :
5

They were nice

MICKEY G. 
Évaluation :
5

Experience was great. Nice clean installation and finished ahead of schedule.

Dan S. 
Évaluation :
5

Great services

JOSE H. 
Évaluation :
4

The truck was missing it's catalytic converter per the staff at the San Rafael drop off and the ride to the Bay Area was very loud due to that but the rancho Cordova site still sent me in that truck with no catalytic converter.

THEODORE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George P. 
Non les évaluations ont été soumises pour cet établissement.

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