Customer Reviews for U-Haul of Richmond

4918 évaluations

1017 23rd St   Richmond, CA 94804

(510) 234-4544

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(510) 234-4544

1017 23rd St
Richmond, CA 94804

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The customer service was excellent

Lacy D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vivek G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cedrick S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric C. 
Évaluation :
5

Expert service attention to safety. Adding a lock for the truck back door was awesome! Thank you to the whole team at Richmond U-Haul!

Kathleen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tabitha O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charis B. 
Évaluation :
5

Very friendly and accommodating staff. eager to help customers

Eveline V. 
Évaluation :
3

the location was fine. The staff was excellent. The truck was in terrible shape. My reservation also got screwed up beyond all belief. I was supposed to pick it up 2 miles from my house instead had to drive 40 miles out of my way. I also wanted furniture pads and they had none for rent

Richard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruno S. 
Évaluation :
4

The staff is the best

THIAGO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Byron T. 
Évaluation :
4

The employee who hitched the U-Haul trailer to our truck was exceptionally skilled and personable.

Jane C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nai S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerrylyn S. 
Évaluation :
3

As a company, stop trying to sell me insurance I don't need

Ryan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francesca L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE S. 
Évaluation :
5

Great Service...

James M. 
Évaluation :
4

Had battery problems, needed a jumpstart.

Thomas L. 
Évaluation :
5

Staff was super helpful, efficient

Eric S. 
Évaluation :
5

Excellent service à la clientèle. Friendly and courteous. Love this store.

David O. 
Évaluation :
5

Great service and professional people who are easy to work with and have a pleasant disposition.

Mawuko T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ranga S. 
Évaluation :
5

I rated the service and equipment EXCELLENT, but something about the mileage calculation was way off. First, upon returning the equipment, I was told I drove 700 miles in 3 hours! Then they apologized for the incorrect record. Then they told me that my estimated total miles (85 miles as I traveled this trip many times and was positively accurate) was off by 25 %. They showed me the google map on their PC that read 106 miles, but it was the same map and mine only showed 85 miles! I have no way of proving either mine or their Google Maps were inaccurate so I paid up the difference. As I went home and double checked, there is no way my familiar route could be that many miles. I find this very suspicious.

Jason L. 
Évaluation :
5

The crew in Richmond were great! The cargo van was clean and ready to go after a quick ant friendly review of the paperwork. I asked about a good place to get food and they recommended I try out the local taco truck just down the road. It was hands down the best burrito I ever had! I returned the van after hours checking out through an easy to use U-Haul.com app. Fortunately the same taco truck was still serving.

Sven H. 
Évaluation :
5

Everything was wonderful. The manager is especially a plus! I really enjoyed his personality, efficiency, customer skills, everything. The other staff members were very good too. The only thing is that I didn't get my final receipt by email. You have my email address but didn't send it to me yet.

Alix M. 
Évaluation :
5

Very friendly, made the return easy!

ANDREW S. 
Évaluation :
4

The outside of truck was dirty but inside was very clean. Employees were excellent, very helpful, courteous, funny, and informative. Location is kind of small and a lot of out stock moving supplies. I would use this location again.

Mickey O. 
Évaluation :
4

I am a local business and prefer to use my local U-Haul location and they recognized me as a business Commercial customer I appreciate their attention and efforts during these stressful times

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Farhan K. 
Évaluation :
5

Very prompt and professional service !!

Matthew K. 
Évaluation :
5

Staff was exceptional

Natasha B. 
Évaluation :
5

Great customer service at this Richmond location! The staff and branch manager went above and beyond my expectations. I will most certainly be returning to this branch for future moving needs.

John I. 
Évaluation :
5

Men were helpful, fast, and knowledgeable. Great work, U-haul of Richmond!

Alexander C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfreda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMIAH K. 
Évaluation :
5

Continue to stay positive. You have my full support. #richmondstrong!!!

Juandel D. 
Évaluation :
5

Great customer service and really friendly help! All around great experience. This is my third time renting from them. Would recommend to a friend!

WILL B. 
Évaluation :
5

Helpful staff! Thanks!

Jessie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAUSHA J. 
Évaluation :
5

They are very efficient and well-organized here. They got me in and out pretty quickly and returning was easy as well. They do a good job and were friendly and normal people.

Joseph G. 
Évaluation :
5

Nice friendly staff...thank you🤗

LITASHA B. 
Évaluation :
5

Friendly people. Energetic.

Daniel P. 
Évaluation :
3

they don't answer the phone at all. your myhual.com doesn't work, I got the info from the message, update the message

Miguel O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erin S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Xiquan L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KATHRYN E. 
Évaluation :
5

Hands down the cleanest Uhauls in the east bay. Love the staff and their welcoming demeanor.

Santiago B. 
Évaluation :
5

Hands down the cleanest Uhauls in the east bay. Love the staff and their welcoming demeanor.

Santiago B. 
Évaluation :
5

The team at the Richmond U-Haul are quite literally the nicest, most professional group of guys to interact with time and time again. I've rented a motorcycle trailer from this location maybe 5-6 times over the last few years and every single time, the experience is just awesome. If these guys haven't yet gotten raises in 2021, it's probably time to consider it so they don't leave!

Jacob M. 
Évaluation :
5

Great people and service at this location!

Darla D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben Fischburg C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

monique G. 
Évaluation :
5

Amazing customer service!!

Akilah S. 
Évaluation :
1

I reserved the vehicle online and set up drop off location to San Francisco. When I arrived I was forced to drop the vehicle back at Richmond location. It cost me extra time, miles and gas. Which I don't think is fair business from uhaul. I hope I get some of the money charged to my credit card back. I am a regular uhaul customer and has never experienced such unprofessional behavior.

Syed S. 
Évaluation :
5

Your staff is very professional and very attentive to the customer don't need to change anything thank you.

Mario R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
5

I had an excellent experience with the team at this U-Haul location. I needed a pickup truck to move a few items. The truck was ready when I arrived- it was clean, low mileage and in excellent condition. The check out process went quickly and efficiently. I'd had a long, weird day and wasn't tracking what the manager was saying at one point and he kindly reiterated and smiled. It was just a human moment of kindness in an otherwise frustrating day. We had a nice laugh. Today when I returned the truck I was in and out in a couple of minutes. The team there was professional and efficient, as you'd hope, but the light humor and kindness was icing on the cake. I recommend this location without hesitation.

Lisa K. 
Évaluation :
5

The staff was extremely helpful, friendly, and efficient. Wouldnt hesitate to return to this location or recommend it to a friend.

Dustin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa M. 
Évaluation :
5

Very professional service. Better than any experience I've had at a rental facility ðŸ'Œ

Willie M. 
Évaluation :
5

Staff were very helpful.

Terrill K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Javier M. 
Évaluation :
5

The guys were professional and got us in and out with our truck rental and drop off was easy. The truck was very clean. Jerry McDaniel was really nice and so helpful he was really focused on safety. Will rent from this location again.

Sharde C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel G. 
Évaluation :
5

All good!

Jeffrey M. 
Évaluation :
5

Customer service in point, friendly and accommodating. The fathers day vibe was definitely felt!

MATTHEW R. 
Évaluation :
5

Nothing. Wonderful experience

Bilal S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevon B. 
Évaluation :
5

Great staff clean equipment I would definitely come back here again

Velma W. 
Évaluation :
5

Aucun

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abelardo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce M. 
Évaluation :
3

Over price rental

Jane T. 
Évaluation :
5

Myron and his crew run a very efficient and professional operation. I look forward to working with them all again.

DAVID W. 
Évaluation :
4

The two associates were great and had a sense of humor!

Johleena T. 
Évaluation :
5

Awesome customer service, all employees where very knowledgeable. Very thorough.

Mario B. 
Évaluation :
2

Waited 40 minutes before I was serviced. Yes I had a reservation.

Lovell M. 
Évaluation :
5

The guys that run the place do a great job!

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn M. 
Évaluation :
1

They gave me discount off my rental, The truck was disgusting with flies and gross liquid all over, I had to spend 45 minutes cleaning the truck before I could put my things in it, so I had hourly people standing around!!! waiting to load the truck!!! Oh well for sanitizing trucks not to mention 20 $in lysol products, gloves and towels I had to throw away, big flies, little flies sooo Nasty !!! Not Happy!!!

Bryan H. 
Évaluation :
5

Great customer service and knowledgeable staff!

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Becky L. 
Évaluation :
5

Everything was great. The customer service was excellent!!!

Tracy D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kelly M. 
Évaluation :
5

Store manager named Myron always provides me excellent service. HIs is the best !!! Thank you.

Katsuhiko N. 
Évaluation :
5

Great customer service ! Knowledgeable friendly staff. Highly recommend this UHAUL facility

Thomas B. 
Évaluation :
5

I qould recommend this location moatly because the customer service was excellent. All the employees were A list. I would never rent the furniture dolly. It was a toy and a joke. Thw advertisement ia definitely misleading and is the fault of corporate not the site in Richmond. SHAME on the big wheels.

LENISE D. 
Évaluation :
5

I have had a terrible experience with U-Haul in the past but my experience at U-Haul of Richmond was great. The staff members were very friendly; the renting process and the return were smooth as well. I'd highly recommend this location.

SAMPOORNA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY P. 
Évaluation :
3

The side windows were rusted so I could not adjust them and the battery of the car kept dying so I had to pop the front hood and fix it twice a day whenever the car stopped. Very dangerous!

Kristen L. 
Évaluation :
5

Loved the customer, the front desk guy was really helpful and had amazing service.

Yong Qian L. 
Évaluation :
5

As always, great customer service

Lawrence W. 
Évaluation :
3

Emplyees very quick and helpful at counter and upon return!

Onika M. 
Non les évaluations ont été soumises pour cet établissement.

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  • Icône de camion de déménagement
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