Customer Reviews for U-Haul of Richmond

5 070 évaluations

1017 23rd St   Richmond, CA 94804

(510) 234-4544

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(510) 234-4544

1017 23rd St
Richmond, CA 94804

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Great Customer Service

Tammy B. 
Évaluation :
5

It was great service

Joanne P. 
Évaluation :
5

Staff was super friendly and knowledgeable. Easy pick up and drop off.

Jonathan H. 
Évaluation :
5

Staff was excellent!

Geoffrey L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
5

The staff were extremely courteous and professional. One can tell that the owner has trained his staff and it shows through in the way the customers are treated. Nothing but courtesy and respect which is rare in this day and age. Many people treat their customers like they are doing them a favor but not here. Customers are entreated as if they matter.

TRACY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER R. 
Évaluation :
5

Quick and easy, fast service. Everyone was very helpful. I did not have any wait at all. Would definitely recommend this location and use this location, again. Merci.

Lisa B. 
Évaluation :
5

Thank you very much! You guys helped me a lot! I appreciate it!

Regina R. 
Évaluation :
5

The cargo bay area DOME LIGHTS could be improved for brighter lighting. I had only 1 light working in cargo bay.

Anthony G. 
Évaluation :
5

Staff there always responsive and fast. They get the job done!

larobb L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruby R. 
Évaluation :
5

All of the staff from the pick up to the drop off were great. Couldn't have asked for better customer service.

Jose V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tenzin T. 
Évaluation :
5

Customer service was super super awesome thank you so much for your help

ANDRES A. 
Évaluation :
4

After towing a 5”8 because uhaul told me the Prius I drive could handle it, I would suggest you never tell a Prius they can tow that kind of weight. My car is in the shop now because it overheated in the dessert and it cost me so much more money than I had planned on. That's my only complaint. Not about the locations, more about your booking agents on your 800 #

Emily C. 
Évaluation :
5

The staff was very professional, the store was well stocked, and due to the large number of staff we were quickly on our way.

Fred E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jasmin R. 
Évaluation :
5

Fast service, friendly staff. Love this Uhaul location.

John H. 
Évaluation :
5

There were problems with the reservation due to renters not returning equipment by the time they agreed. Despite that, every member of the on-site staff was exceptionally helpful and tried to accommodate my needs as well as possible. Top rating for the quality of the staff. Now if only people would return the rentals on time . . .

Gary B. 
Évaluation :
4

My truck was clean and ready when I arrived. Everyone who worked there treated me with professional respect. The customer service of all the staff from the time of pickup to drop off were impeccable.

Kritsana H. 
Évaluation :
3

Maintenance, price.

Bharat S. 
Évaluation :
4

Very nice, efficient customer service!!

Cynthia S. 
Évaluation :
5

I was having difficulties getting my hitch installed at another facility and needed it done as soon as possible as we were heading out of town. I called the Richmond U-Haul and they were able to fit me in the following day. The gentlemen there were professional, nice and a pleasure to work with. Thank you to the whole team!

Candace Y. 
Évaluation :
5

Fast friendly service . They were help and I appreciate the service they provided to me

DALIKA T. 
Évaluation :
5

Keep doing what you guys doing .

Adriano M. 
Évaluation :
5

i like the people here thanks julius

Julius L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc A. 
Évaluation :
5

It was ok. Thank you 👍

Jose A. 
Évaluation :
4

The truck should be fully loaded with gas. I only got 1/4 tank and return it with more than 1/2 tank. I loosed the extra gas cost that I did not get compensated for. I think U-haul should compensate me for this.

Victor D. 
Évaluation :
5

Great Customer Service

Alexis B. 
Évaluation :
5

Honestly the staff were so awesome and kind. Jerry is the best.

Nicholas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry P. 
Évaluation :
5

The personal is friendly and professional 👍

Jaime B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenna A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth E. 
Évaluation :
5

Always efficient service, staff there know what they're doing. Will repeat.

Larobb L. 
Évaluation :
5

Absolutely nothing in my opinion. This location employs individuals with an extremely high sense of integrity, diligence and professionalism. Individually, collectively, and collaboratively. They are a great team. The manager has excellent managerial skill sets. The location is clean band orderly. They are extremely hard workers. Their work ethics is unheard of and appreciated in this day and age when it's not unusual to see and observe a lack of interest pride and dedication to ones work. I was in awe today, as I have been in the past. The location is very busy as I can see and I believe it is due to the professionalism, attention to detail and a true interest in the needs of their clients. They do not exhibit false interest in the needs of their customers. They are an amazing team. It is my belief that company owners should show their appreciation for valuable employees by way of compensation. The results will yield happy employees and more revenue for the owner of the company. A winning combination. Employees who are praised verbally and monetarily will increase integrity and productivity naturally, not forced. To increase their load and not compensate individuals would be counter productive to the company and detrimental to the morale of their employees. Best regards M. Weaver

Melvena W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juanita W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosendo V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jose M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaylen P. 
Évaluation :
1

It is hard to improve attitude.

Feng X. 
Évaluation :
1

What a nightmare. We didn't realize the truck had a gas tank leak until it was fully loaded and we had filled the tank and saw the puddle of gasoline. When we drove it back to the U-Haul on 23rd St in Richmond, CA and asked the manager if he could help us he said NO. We asked him if he could get us another truck and he said NO. We drove the truck to the home we had just packed and called Roadside Assistance who sent a mechanic. He told us if we didn't fill the gas tank all the way we should be ok. We were moving from the SF Bay Area to Southern California. As soon as we hit the Valley in over 90° weather we realized the AC was broken. Lucky for us we made it without blowing up, but we drove without AC through 100° heat. The Manager was the perfect example of someone with horrific customer service skills and with zero problem solving skills.

PENNIE P. 
Évaluation :
5

Very good costumer service

Yadira S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rogelio P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian E. 
Évaluation :
5

You guys are awesome I'll never get my trucks from anywhere else

Tracy P. 
Évaluation :
5

One of the best Uhaul locations from start to finish,

Russell G. 
Évaluation :
5

The service was fast and efficient. The staff who attended to me were friendly and professional. When I left some items in the truck, a staff member made sure he returned them to me. I will definitely use this service again as well as recommend this u-haul to friends and family.

Monique W. 
Évaluation :
5

The guys in the front desk were really professional and took care of me right away

Roberto O. 
Évaluation :
5

Terrific customer service!!! Very friendly staff

Ernest O. 
Évaluation :
5

Best UHaul in the bay area by far.

Philip B. 
Évaluation :
5

I love the staff in Richmond Professional courteous and I'll go in and let them know Morrison Browne said so I will ask the next time I go in

Morrison B. 
Évaluation :
5

Everything was fine I don't think any Improvement was needed my experience there what's the same as before yes I would recommend this place to my friends or anyone looking for a rental truck

Porfirio R. 
Évaluation :
5

Wonderful service and delightful interactions with staff.

Penny H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Torn S. 
Évaluation :
5

Staff is very efficient and responsive.

Larobb L. 
Évaluation :
5

Friendly staff fast and courteous service

Brian M. 
Évaluation :
3

This was the nearest location for my reserved one way rental , which is 25 miles away from my home. There are at least five places nearer where the truck could have been picked up. I guess convenience is no longer a part of service. Other than that the loction itself and employees were great.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leland H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nora Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter B. 
Évaluation :
5

Great service as usual

Morrison B. 
Évaluation :
3

I moved out my unit #239 (5908281) on Aug.30th.(Sat.) I asked after i move do i need to report back to the office to close my account? The agent says "No, i' ll do it from here, you dont need to return. I was still charged for September anyway! I go back to the Public Storage location Sept.9th and the agent says " They will mail me a check"! Im alittle confused if i been paying with my credit card for 3years now! She asked is my address the same? Im like " No! My address is not the same! I just moved out my unit! So heres the question! Where was Public Storage going to mail the check if i just moved? Why isnt it direct deposited back into my account? Why do i have to wait 1 week? Is the check arriving and needs to be signed? Also stated if it doesnt arrive after a week to call corporate office 800 number. PLEASE MAIL THE PAYMENT TO: 259 CABRILLO AVENUE VALLEJO,CA 94591 THANK YOU!

Yolonda Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA L. 
Évaluation :
4

They need to install a fence so they could keep better equipment like the new 26 ft truck

Luster H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zachary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sanh S. 
Évaluation :
2

Smaller bald man with glasses was extremely unprofessional.

Alexander R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Latoya Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Real L. 
Évaluation :
5

Friendly staff. Easy pickup and drop off.

Leonard G. 
Évaluation :
5

Staff was professional, friendly and very efficient. Probably one of the easiest, most pleasant rental experiences I've had.

Steve K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney S. 
Évaluation :
5

Wonderful staff.

Matthew F. 
Évaluation :
5

The staff at this center are incredible andI have used U-Haul at this location many time because of staff and their great service. I have no suggestions for improvement save to suggest that they get a raise.

Kathleen J. 
Évaluation :
5

All the workers there are excellent people.

SAMUEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alice W. 
Évaluation :
5

Great staff

Joshua R. 
Évaluation :
5

The individual with the dreads who was checking in & checking out the vehicles went above & beyond his duties. Made my experience exceptional.

Domingoniobe M. 
Évaluation :
5

Those guys run a tight ship over there. I'll use you by again!

David P. 
Évaluation :
4

An answering machine so customer can leave a message.

Jose P. 
Évaluation :
5

The guys at the counter were soooooo amazing. Sweethearts

Mayra G. 
Évaluation :
3

The employees were very nice and accomodating

Lajuana D. 
Évaluation :
5

Excellent service à la clientèle

Fernando D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlos D. 
Évaluation :
5

Cargo Van smelled weed inside. That was it. Other than that, was GREAT!!! Customer service guys are *****. Above and beyond service.

Jorge B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NAJLA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT K. 
Évaluation :
5

I found everything to be just fine good customer service everyone was very polite and helpful I found them to be in good standing.

June T. 
Évaluation :
5

The crew was on point as usual. I'll definitely be back.

Jeff A. 
Évaluation :
5

Nothing. The staff at the Oakland location were fantastic and easy to work with. Je les recommande fortement. 

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gustavo G. 
Évaluation :
5

Everything is fine.

HEBERT A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlos C. 
Non les évaluations ont été soumises pour cet établissement.

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