Customer Reviews for U-Haul of Roseville

4 471 évaluations

31540 Gratiot Ave   Roseville, MI 48066
(Between 13mile & Masonic)

(586) 296-2640

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(586) 296-2640

31540 Gratiot Ave
Roseville, MI 48066
(Between 13mile & Masonic)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

The app doesn't work, so when choosing the 24/7 option when the store is closed, it can lead to very inconvenient situations.

Dante V. 
Évaluation :
5

Everything was great. The staff was awesome

Elsie M. 
Évaluation :
3

I never received a invoice or Bill for the rental? So can someone do this? I would say incomplete

Michael H. 
Évaluation :
1

I ordered the furniture pads because I was moving wood and they didn't put them in there and I didn't realize it until I got to the pick up. Because I didn't have any padding, there's now a huge chunk missing on the corner of an antique wooden dresser.

Jillian L. 
Évaluation :
3

Was double charged. Charged through an online reservation 216$ and then when I went inside and informed them I had made a online reservation they proceeded to change a few charges for me and then charge me again inside the store for a new amount. Now I have fhe online charge and the in store charge on my bank account for a 1 time use. Will be disputing original online charge for the wrong amount

derek O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim B. 
Évaluation :
3

Slow service and understaffed

Cliff M. 
Évaluation :
5

We pay a rental for truck for 24 hrs. If we say we will only have it for 6 hrs and we have it longer then there should be no charge if we let you know. Also we pay mileage. There should be at least a 5 or 10 mile grace. We should not have to pay for the mileage when we pick it up or for just bringing it back. Give a few miles off the total miles we had it.

joseph A. 
Évaluation :
5

While driving the rubber seal around the windshield came loose across the top and down the side I had to tape it in place to make the ride home. And the check engine light went on.

Dwain K. 
Évaluation :
5

Employee was very kind and helpful!!!

Judi B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly P. 
Évaluation :
5

They are very professional here at this location. Very helpful, and very kind

Kenyetta S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy C. 
Évaluation :
1

Picked up the truck they guy was fine. When dropping it off the girl was rude. The paper they gave me for gas was wrong. Tank was on empty when I fill it up put 20 gallons in and that put it half way. That doesn't make sense in a 57 gallon tank.

Jonathan F. 
Évaluation :
5

Excellent service à la clientèle

Kevin B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

The trailer hit the side of my car

Danny P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yi P. 
Évaluation :
2

UHaul application was unreliable, took three attempts to get license entered. Property had to cancel the reservation and treat as a walk-in as their system should hang and was unable to complete the rental from the reservation. Pictures made to correct vehicle inside and outside condition were not retained. Inside of truck was dirty and smelled of smoke. Fuel level was incorrect. Check-in took a long time to complete as well. Fuel amount correction made at rental checkout/checkin was not corrected at the time of invoice.

STEVEN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sally V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sierra P. 
Évaluation :
1

I was GUARANTEED an auto transport at this location (UHaul called me 3 days in a row to confirm) and they did not even have a auto dolly! I had to drive 16 miles OUT OF MY WAY to get a dolly, (still being told I only had 366 miles to use on my remtal) after being told at the location I would have the auto transport! Honestly, I probably will find another moving company to haul my items than to use UHaul again… It was nothing but a mess to move states… Maybe instate is better? But I wouldn't know…

Brandi G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert N. 
Évaluation :
5

Great experience. Completed the check in online so received keys under 10 mins.

Kisha C. 
Évaluation :
5

Front desk person very pleasant and helpful

jeff R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carol M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABERY LEE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
3

Do not try to scam the renter for 6 gallons of gas when van was only driven 23 miles. I am glad a took a picture of dash before and after my use.

Cathie W. 
Évaluation :
5

Layla was very nice and professional.

amirah M. 
Évaluation :
5

Great people

Jeremy H. 
Évaluation :
5

Friendly, quick and the truck was the cleanest truck I've ever been in!

CHERRI B. 
Évaluation :
1

The wait was too long, the staff was taking there time. I had to wait 30 minutes to get my truck. Then when I went to return, the young lady made me wait, while she found her cell phone.

Phyliss T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jana L. 
Évaluation :
1

Close location several customers complaining took 2 hours to get rental . Just plain unacceptable.

DEANNA H. 
Évaluation :
3

Everything seemed to be fine. Maybe have an additional employee to reduce wait time.

Jason R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica L. 
Évaluation :
5

Excellent service à la clientèle

William L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly P. 
Évaluation :
4

Not enough people working on the drop off date. Need 1 more person to handle the second counter.

Timothy E. 
Évaluation :
3

S.O.

Cassandra H. 
Évaluation :
3

There was only one worker to help all the waiting customers. I was in line for over half an hour to get my reserved truck.

Biagio G. 
Évaluation :
3

Just kinda crowded and it's near an highway exit ramp. Customer service was awesome.

OLLIE M. 
Évaluation :
1

I got charged $34 and some cents for using 0 miles. I went from one parking lot ( Uhaul) to the (Sam's Club) parking lot and realized that I didn't need the truck anymore for the TV. I brought the truck back before closing and tried to get refunded. The manager was very nice but said that because it wouldn't generate if he didn't put something.I had to be charged for at least 1 mile. So I got charged for a mile when I didn't use any miles at all and the tank was still on a half a tank. I won't rent from here again this was unfair. A waste of my hard earned money. Thanks uhaul for taking my money!

Tanika G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Kolt is alert,knowledgeable, and friendly Made everything easy

Michael O. 
Évaluation :
1

They said the gas was on half tank it wasn't I uploaded a picture of the gas hand and it was under half. Then End up putting the gas over half and I can't get the difference of my money back. I want the money for extra gas I put in the truck. Gas is very high.

Lawrence W. 
Évaluation :
4

More service counter personnel on weekend

Mark Z. 
Évaluation :
5

Great workers. Everyone was very nice. In and out service.

Donna G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
1

If your customer service like that. You don't have to do nothing but you will loose customer in daily basis. Learn the basic than think about improvement.

Muhammad R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis C. 
Évaluation :
5

The counter attendants were pleasant and very professional. Thsnk you for your exceptional customer service.

Eboni D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joe H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina R. 
Évaluation :
5

Keep up the good hospitality

Bernard R. 
Évaluation :
5

Services was excellent.

Tabitha O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

calin B. 
Évaluation :
5

Friendly staff, easy process, clean vehicle. You're easy to recommend.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ahmed M. 
Évaluation :
5

Having staff in uniforms instead of tee shirts would improve the professional appearance of the l9cation.

Charles V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex M. 
Évaluation :
4

Leila was excellent with her customer service.

Linda W. 
Évaluation :
4

The actually location of the store is not ideal. Crossing with 94 traffic is bad but now with the construction it is brutal. The store was great and the workers were awesome friendly and helpful through the whole process. The uhaul experience of dealing with two different stores, poor descriptions of rentals and actual online experience was repetitive and pointless except to save the van. Everything entered online is done in store also so very little time saved

erin M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Christopher W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Marie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee C. 
Évaluation :
1

Awful customer service ruined the entire process!

CHARRAINE JEANIL W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elaine K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCELL GEORGE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL G. 
Évaluation :
4

Trailer had low tire & trash in back but employees quickly resolved all issues!

Linda H. 
Évaluation :
5

Le personnel était amical et serviable.

RICHARD THADIOUS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEASI RENEE H. 
Évaluation :
5

S.O.

Abbas A. 
Évaluation :
2

Because the the location is right off the I-94 exit ramp, trying to pull into the parking lot, especially in the van I rented, is dangerous in heavier traffic. I would avoid this location in the future for that reason

Raymond M. 
Évaluation :
2

The location needs to be able to accommodate reservations that are made in advance or they should be able to offer “reasonable” ways to work around their deficits and not ones that will further inconvenience the customer. Also, it is imperative that the terms of the reservation be upheld by the location as they would be expected to be upheld by the customer. When I arrived to pick up my 24/7 rental, the key wasn't in the box and the appliance dolly wasn't in the truck. These two issues added to the phone call I received the night before my reservation asking me to come in later to pick up my truck without any attempt to try and accommodate my requested time until I pushed the issue…leaves me when just enough disappointment to not want to use this location again or recommend it

Curtiss O. 
Évaluation :
5

Nothing perfect

LLOYD KIOJUAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTIONIO THEODOR B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA JEAN S. 
Évaluation :
2

Everyone was friendly, however the battery of our truck died on us during the move and caused a long delay. When I told them about it when I got back, they didn't offer a discount or anything.

BLAZE MAXWELL S. 
Évaluation :
5

The gentleman at the counter was very friendly and curious.

SHARON K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHANTA RENEE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANARDO S. 
Évaluation :
5

Give Manager Donald some help, because he was the only employee at this location Saturday morning(29th) and he was doing an outstanding job. He wasn't bother by the fact that he didn't have any help. He was the Ultimate Uhaul Professional!!! Thanks again, Donald! You're the example of what customers/people need to see in Customer Service Industry!

MELVIN LEE L. 
Évaluation :
4

The staff at lakeside is much friendlier and seem to be much better trained.

JOHN STEVEN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAKITA RUTH M. 
Évaluation :
1

I was charged a cleaning fee and fueling fee. I returned the truck with the same gas i got it with and i cleaned the truck before returning it yet i got hit with theae bogus fees.

Dustin M. 
Évaluation :
5

Need more people

JAMES STEVEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred M. 
Évaluation :
3

It was just a little more than I expected I didn't mind paying $37 for the truck but the mileage and the extras was a bit much I went from $37-$68

DIANE MARIE G. 
Évaluation :
5

All is Ok

MICKY VERNARD R. 
Non les évaluations ont été soumises pour cet établissement.

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