Customer Reviews for U-Haul of Roseville

4 577 évaluations

31540 Gratiot Ave   Roseville, MI 48066
(Between 13mile & Masonic)

(586) 296-2640

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(586) 296-2640

31540 Gratiot Ave
Roseville, MI 48066
(Between 13mile & Masonic)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

THE YOUNG MAN THAT HELPED ME WAS EXCELLANT.

thomas Z. 
Évaluation :
5

Easy fun simple

Ebony B. 
Évaluation :
1

Absolutely worse experience I've ever had with Uhaul. I made a reservation for a 26' truck two weeks prior to the date it was needed, and they called me the day before to say they couldn't accommodate me. Why bother making the reservation? I contacted the company and spoke with Amber. a very rude customer service agent. After this rude encounter, I then spoke with Tracy, a manager that was just as rude as Amber. Tracy was able to get us a 20' truck. Since this truck was smaller, we had to make two different trips to get our belongings out. The best part, is that I was charged for additional mileage because in my original reservation I requested less miles. We would have not needed the extra miles if they were able to accommodate us with the 26' truck that our reservation was originally for. Ridiculous! Not to mention, it took 1 hour yo get the truck the day of moving because the Uhaul location was so under staffed. This system needs to be changed. It truly makes moving a lot more stressful.

michelle L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnnie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marianna M. 
Évaluation :
4

I haven't received my receipt that I was told would be in my email.

Harley G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl P. 
Évaluation :
2

Long wait many problems with other customers and lack of help at location. Both workers were very nice and did the best they could. It was not the employees' fault. Hire more help. Fix your trucks!

rod W. 
Évaluation :
2

Let me just clarify. The staff was wonderful. However, the truck had a death wobble over 50 mph and it took me over an hr to get the truck when I had booked it online. I had to go through the entire process over and none of the trucks had been processed in the night before so it was just a long and chaotic experience.

Justin B. 
Évaluation :
1

The customer service rep was very rude when we picked up and dropped off truck. I informed management and they said they get complaints about him all the time and laughed it off. Both csr that were there on the initial rental day were rude and acted like we were an inconvenience. I will never use this store again.

Mark T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony B. 
Évaluation :
5

Unsure it was pretty smooth.

Sharon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Y. 
Évaluation :
5

Uhaul needs to do a better job of communication. I ordered this truck over the phone and also talked to the guy when I picked the truck up. I asked several questions regarding returning the truck. we are NOT movers and most of us never have done this before. NO ONE said to me if you bring the truck back late you are gonna mess someone else life up because they are waiting for the truck to be returned. There is A LOT of assuming going on.

jake B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ermin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Z. 
Évaluation :
5

Amazing experience, everyone there was helpful and wonderful. Will revisit this location in the future.!

Gregory R. 
Évaluation :
4

More service on your team. One man!

Lee M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

derek P. 
Évaluation :
4

Thanks

herbert H. 
Évaluation :
5

Cheri was a delight checking us in for service. Efficient and fast service

Richard N. 
Évaluation :
1

Over booked vehicles. Lack of help. I waited 2 hours for a truck. Terrible customer service.

Gerald A. 
Évaluation :
3

Hire some help. There were only (2) people working and the wait time was an hour and a half.

Gloria B. 
Évaluation :
2

Even with reservations it took me almost two hours to get my rental although the workers were nice the service was slow

Latiya D. 
Évaluation :
5

Dropping off on Saturday was incredibly busy but a young man simply took the keys and checked out the vehicle and I did not have to wait in the line to check in. It is probably fine to leave the keys in the drop box, but it makes me nervous. Pickup was even easier.

Michele D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BethAnn C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
2

I smell odor the moment I step in the shop. It located on a busy road and parking is limited. Most importantly the truck I got has 171k plus miles on it and neither the A/C nor heat fan is working. Truck like that should not be in business.

Xing K. 
Évaluation :
5

Everything was great. Only problem I had was that the steering wheel had a lot of play in it. Like the tires and the wheel might need to be checked I felt like I was driving all over the place. Customer service was amazing I can't remember the young ladies name but she was extremely helpful with a pleasant attitude as well as the gentleman.

Daniel G. 
Évaluation :
2

The staff at check-in was ill prepeared and they took a long time and details of my rental were not updated properly even though I did the online checkin.. Credit card machine was not working, the truck had a defective mirror. The only good thing was the service when I dropped off the truck.

Ronald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tymu J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbra M. 
Évaluation :
4

The female clerk that morning was very off setting. She complained the while time about not wanting to be at work and hiw tired she was. She showed very poor professionalism .

Cylvester H. 
Évaluation :
3

I was told to return equipment at 2:50pm. My paper says 2:50pm. I received a phone call at 10:00am asking where equipment was. The conversation was kind of unprofessional.

Amanda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

neekeeshia S. 
Évaluation :
3

Merci

farad S. 
Évaluation :
5

people there very nice and helpful!!!!!

Gary M. 
Évaluation :
5

Thanks for helping, fast service and convenient. Was able to help even with last minute reservations

DERRICE M. 
Évaluation :
5

The staff was great to work with . Thank you for a great experience !

Michael V. 
Évaluation :
5

I've been renting from U-Haul for 20+ years, never a issue. Keep doing what your doing as a company.

Cheryl H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig S. 
Évaluation :
4

Good customer service

Becky J. 
Évaluation :
4

To have Moore Equipment available. ?

raleigh S. 
Évaluation :
3

Horrible experience from front desk to truck breakdown hours on phone no resolution took 2 days to what should have been 6 hours. Run in with storage mgr. due to transmission fluid all over lot truck did not lock all my things overnight in open lot only to be unloaded into another truck I had to get to be unloaded into storage. Nightmare!!!!

THERESSA P. 
Évaluation :
5

When the door on our trailer became stuck before we left the location we were moving from, we called the Roseville/Gratiot location - they dispatched someone in about 40 minutes and fixed the problem immediately. Much appreciated!

Shawna G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david D. 
Évaluation :
5

Clerk was very nice and knowledgeable. Answered all of our questions and was so helpful.

nancy W. 
Évaluation :
4

I really wish your parking lot was bigger than it is.

Shalanda J. 
Évaluation :
2

I never got my final bill after drop off, never got my first copy upon pick up. The head light on the driver side was out, didn't find out till nighttime driving it back to the location.

Tawny W. 
Évaluation :
4

Just wanted to let the company know about the young man that helped me upon check out of rental. He was the only one working desk and he was so helpful to the 2 renters ahead of me including the 2 phone calls that he answered.

Donna N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron M. 
Évaluation :
2

Staff is not trained in customer service or knowledgeable of their own systems.

Ryan B. 
Évaluation :
1

You have the wrong email. I did not pick up a rental or U-Haul at your location

Darrell P. 
Évaluation :
5

the truck was clean but it had broken stuff and old. rear door very hard to open just cosmetic broken stuff in the cab

frank A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iyana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin B. 
Évaluation :
3

Need assistance Not enough help but very pleasant.

Sonia L. 
Évaluation :
1

Completely unprofessional work staff. Trying to help too many customers at once. Waited over 40 minutes to help then when my contract was done it took another 30 minutes to be properly hooked up.

David C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Craig S. 
Évaluation :
5

Awesome customer service! Will definitely be back.

Tiffany P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keaira M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle E. 
Évaluation :
4

Do not overbook. Had a 9am reservation. Took 1 hr 15 min to get waited on. Short staffed. Employees vert nice and friendly.

Bridget E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

destaney M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DOMINIC CRAIG B. 
Évaluation :
4

get more help. only one young man there to take care of business.(did a great job.) handed the truck in yasterday,it is now 5:30 and have not received my email bill recap.

thomas Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

However, the location was not the one I picked

Amy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence R. 
Évaluation :
4

I don't understand why it made a difference that I paid with a card. Would I have been treated differently if I'd paid cash? As if only low life's pay with cash? Just wondering.

Kathleen J. 
Évaluation :
3

The check engine light was on and when I called Uhaul I was on hold for an hour and finally had to hang up.

Cindy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN DANIEL O. 
Évaluation :
5

Great staff

Jenifer F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cordell L. 
Évaluation :
1

The first truck had a flat tire they gave me. The second showed it had 3/8th tank of gas. In reality it was on empty. I drove 8 miles and had to put gas in it. When I dropped the truck off no one cared about the gas even though I returned it with 3/8th of a tank like I was supposed to. Very disappointed.

Doris B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christine A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

katharine P. 
Évaluation :
3

Both of the back tires were close to being bald on the cargo van that I rented. This resulted in a flat tire that required road side assistance and caused me to run over an hour behind in my schedule. The van should never have been rented out with the tires being in such bad condition. Very disappointing.

JOHN DANIEL O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve S. 
Évaluation :
2

Provide a truck in good repair. Bad suspension, too much play in the steering wheel, broken orange head lamp, tons of body damage and poorly working power steering when driving slow or at a stop. This last issue made maneuvering in tight spaces very tough with a 26' truck.

sherry G. 
Évaluation :
1

Have the reserved vehicle available at the requested time

charles R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tederial H. 
Évaluation :
4

The best recommendation I could give to make this location better is to make more parking spaces available for customers. it is a small lot and very confusing when you pull in. We, and everyone else there, ended up parking in "designated" spaces for rental vehicles that were empty. Otherwise they were fast and courteous.

Lawrence C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Y. 
Non les évaluations ont été soumises pour cet établissement.

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