The driver door would seal properly. Made for a very loud trip. People were great.
Joseph CacheyCustomer Reviews for U-Haul of Santa Monica
Testimonials From Recent Customers
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All the staff were super friendly and the whole experience was really sensational. Easy booking and easy rental. I would definitely recommend this facility. Lincoln Blvd and 10 freeway
LOUIS-LAURENT DE FONTANESGreat customer service! The young girl that helped me was very pleasant and extremely helpful.
Lidia MoranI was returning on a Sunday after hours. There were a few other trucks returning and not much space to park the truck.
Akemi RicoGreat customer service!
Farah AfnanVery fast and efficient check in and check out.
Fred MacdonaldGeneral Manager was insanely rude and kept swearing and I was there with my child. Absolutely disgusted by his behavior.
Michael HealyI would make one recommendation - the person handing over the keys to the rental truck should do a walk around of the truck with the renter. When we got to our destination we noted a lock on the back to open the truck, but we had no key. They forgot to take it off and my husband had to drive back to have it removed. Other than that - service was very good.
Roxane Peperno improvements needed
LUIS ESPINOSAFix the passenger seat belt. It is stuck behind the seat
Hutton CarruthersWalter was wonderful! Efficient, friendly and instructive. Best location!
Sarah BrienI asked for 12 blankets, they were not in the trailer. When I went to load the trailer, it had a padlock on it. Fortunately my brother-in-law is in the scrap metal business and has every kind of metal cutting device know to man so it only took a few seconds to cut the padlock. The right turn signal didn't work and neither did the left brake light.
derrick schmidtVery helpful!
patrice grebWalter was professional and very knowledgable about the booking & vehicle. Vehicle was in good condition (minus stereo display not working). Van return went smoothly. Love that this location has so many vehicles ready on the lot.
Sarah EimThe time of renting
Miguel LopezThe people that work at this UHaul are all very helpful and wonderful!
Katherine VanoffOutstanding crew
Jeanpierre GoetzImprove the website.....
Venice Surfing A OkazakiYou can talk to the lady that you have working at the counter and ask her to be nice. The phone rang while I was checking out and she was rude to the person who was calling, I found it odd that she also put it on speaker so everyone could hear the conversation, and another employee chimed in from the opposite side of the counter. So lame of both employees! Smh…
Richard DixonYour App sucks! Should be much easier to use, particularly when returning. Considering I ordered online, it to an exceedingly long time to actually get the vehicle. All of the things I had to do at the location, could have been done online and there should be a "grab and go" option (similar to car rentals). Also, the return process was not well explained, or intuitive, on the app. I was a much better process before the inclusion of technology.
Paul AustinStaff very competent and helpful.
Chris GeeOutstanding customer service
Oscar AlvarezNothing it was quick.
Jade Whitner GreenEverything was perfect!
Sara WilleyService amical
david birkenruthKeep your policy you are the best Thank you very much
levon ghukasyanStaff were very friendly and helpful, truck was in good condition and the whole transaction was smooth and efficient.
Patrick LutzThe staff at this outlet we’re beyond expectations, incredible service!!!
evan calfordI had a 9' cargo van, I used it to pick up a 72" dining table weighing less than 100 lbs. the cargo van averaged 7,9 MPG and had less than 5K miles. Total scam, will advocate against the Santa Monica location as they're ripping off local residents.
Predrag SrejicRental 15 foot truck was worn out and tired.Truck was clean but the AC only worked on high speed. Wiper blades were completely worn out and useless in unusual wet LA weather. This was a safety concern.The facility and staff were first rate. Would highly recommend this location.
Peter LindenmayerThe truck we rented had very bad leaks in the cargo area. Much of our cargo was damaged by water coming through. Not a future U-Haul customer.
greg tompkinsThanks
Pavel Kireev1) Parking Sucks 2) Takes wayyyyyyy to long to get the vehicle, even if you already completed the check in online prior 3) There were a shitload of scuffs and scratches on my vehicle not marked by x's already, which makes me think y'all were slacking but would have had NO problem forcing those charges on me if i hadnt already gotten the waiver. Idk, maybe you guys need a second real location in santa monica to lighten the load of this location.
BAILEY GORDONExcellent
QINGERILE SIThe lovely lady at the counter (I'm sorry I don't remember her name) was super helpful and lovely. Merci.
Hanna CheekWalter is the man. He runs that location like a pro. He handles business and got me on my way!!
Jeff RabhanVery friendly staff, was very efficient. I had an easy time getting a truck as my first time, would recommend this location
stephen godschalkGreat team at this location, supe friendly and efficient.
Claudia MillerThe lady on the phone wasn't pleasant. Snd they charge 200 extra for returning next day
Sung SinghRepresentatives at the desk need to be more professional. Half the time during my rental contract overview, the representatives talked about personal business with each other. As I was in a rush, it stressed me considerably..
Scott LoganThe radio was not working properly - intermittent reception regardless of statiion. Not a small thing when people rent a van to do tedious necessary jobs and need the companionship and distraction of radio to keep them sane.
John SchneiderThe truck smelled like urine and one of the headlights was out. Staff was nice. Equipment was not.
Ina ThornerThe staff is kind, fun and efficient. They have all you might need for any type of move and they have so many trucks there too.
Fiona GodschalkThe two gentlemen, helped me to rent the truck. They are very good employee. thx
haytham samhanNatalia was great. Smart and friendly
kevin BradleyStaff on hand were very helpful and professional!
Pablo De la RosaDoesn't need to be improved.
Joseph AlgosoThe worker was initially rude to me. Then I said some thing and then he straightened out. I think all of your associates should be at least not rude to the customers.
Kathy CoatesOne of the better experiences I've had with uhaul. I initially made a mistake on the type of truck but was quickly helped to the right truck. Great customer service all around. Thanks to the lady working in the morning of 2/1/24 who helped me out.
bryan rodrigo b evangelistaNice
Jaime MartineztamayoThe most challenging thing was the app check out process and congestion with so many trucks at this tight location
Steven Zane LewisVery good Randy!
Alex LeeI came Tuesday and Wednesday, and your staff was courteous, really efficient and they got us checked in and out in no time. Thank you for having so many trucks available. and even though I didn't need any extra supplies this time, your store is FULLY stocked with absolutely everything that would be needed for moving anything (boxes, tape, wrap, straps, specialized packing, even bungee cords and heavy duty gloves) see y'all next time!
Fiona Godschalkeasy drop off
Erick EscobarThe moving van was very clean and ran well, but there was an issue with low tire pressure on one tire. The indicator came on while I was driving the vehicle. It did not go flat. The people who helped me at the van shop were excellent, Thank you Walter for your help.
mike williams