Loved this location and the customer service was awesome!wendy C.
Customer Reviews for U-Haul of Santa Monica
Pour nous contacter
Santa Monica, CA 90404
(South of the 10fwy)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.SCOTT N.
Best Uhaul Location and service thereEVA K.
Very helpful staff!RICHARD V.
Le client n'a pas laissé de commentaire.PETER S.
Le client n'a pas laissé de commentaire.Linda K.
Le client n'a pas laissé de commentaire.Gerard A.
Everything was great at this location. Other customers in the store were treated with excellent service as well. Props to Deom who helped me out.ANDREW T.
Le client n'a pas laissé de commentaire.QINGERILE S.
Le client n'a pas laissé de commentaire.QINGERILE S.
a lot of sketchy people / homeless around but overall good experienceGABRIEL E.
Staff was helpful, answered questions and made the drop-off process easy. They shared exactly how to drop off the vehicle after-hours as well, which is what I did. Only advice would be to have faster Wifi and don't require sharing location because I kept getting error messages and it took 25 min to drop off. Other than that, solid. Was able to drop off the truck clean and ready for the next person and taking pictures of everythingNATHAN C.
Le client n'a pas laissé de commentaire.FRANCISCO P.
The van was extremely rattle-y. Very loud. Also no one approached me to help when I returned itRobert L.
Le client n'a pas laissé de commentaire.Gregory B.
Le client n'a pas laissé de commentaire.CHRISTOPHER M.
Le client n'a pas laissé de commentaire.Pedro E.
Le client n'a pas laissé de commentaire.EMILY M.
No comment it was closed.DAVID L.
Customer service was perfect even at the end of the day she was friendly and helpful!VERONICA G.
Le client n'a pas laissé de commentaire.cynthia C.
Everything was painless. Everyone was very professional and friendly. Merci.JAMES Y.
Le client n'a pas laissé de commentaire.ROBERT W.
Train phone reps to be more accommodating. I have been towing with the same suv for 5 years with U-Haul and the phone representative would not proceed unless I could quote my tow rating capacity she couldn't help me any further â€¦.I hung up on herâ€¦â€¦if I didn't love Tony and his team?????MARC R.
Le client n'a pas laissé de commentaire.IGNACIO A.
The customer service at pick up and drop off was absolutely excellent!Joy C.
The employees were super kind and helpful. Merci.Kathy S.
Le client n'a pas laissé de commentaire.Robert L.
Very easy. Terrific van. Super helpful customer service. 9 hour metered parking on Colorado off Lincoln makes using this location so easy.ANDREA G.
I drove the vehicle 20mi. I was charged for 4 gallons of fuel. This is a bit absurd considering I probably only used 1 gallons of fuel with the cargo van, at worst 2 gallons.NICHOLAS S.
Very difficult to drive in/ out of the lot.TUEYKAY J.
Le client n'a pas laissé de commentaire.Ronald R.
Le client n'a pas laissé de commentaire.CAROL J.
Le client n'a pas laissé de commentaire.Brenden S.
Friendly staff, easy checkout/check inTROY P.
Le client n'a pas laissé de commentaire.Paul C.
Le client n'a pas laissé de commentaire.JANET S.
Le client n'a pas laissé de commentaire.CYNTHIA T.
Le client n'a pas laissé de commentaire.Patrick M.
The app-based check in was great! What could be improved there is the need for secondary ID -- do you really expect anyone to have their passport handy as secondary ID without advanced notice? The phone-a-friend option worked but was a bit weird and slow. Just let us know ahead of time to be ready with a secondary ID.Robert P.
Overall, very satisfied with this location. Employees were particularly very helpful and professional. Good job!SOPHIA P.
Shopping cart was useful for moving around an unhitched trailer. Maybe a better designated location for trailer return.Richard L.
The facility was clean and the staff working on the New Year's Eve were very positive, friendly and helpful.AASHIL S.
Staff was very help at check in and upon return of vehicleMATHEW M.
Le client n'a pas laissé de commentaire.SKYLER G.
Friendly employees.Hermis A.
Please inform renters of mileage that is recorded from uhaul facility to their home for furniture/stuff pickup and then the mileage that is recorded from home or place to the storage facility. Otherwise excellent service.RASHID L.
Le client n'a pas laissé de commentaire.GUILLERMO C.
Le client n'a pas laissé de commentaire.LAURIE F.
Truck was old with a lot of mileage on it and ran very rough. But it ran.JOSEPH H.
Great service & Great peopleIBRAHIM A.
Hire more staffYANNIS P.
Le client n'a pas laissé de commentaire.KATRINA L.
Friendly and efficient serviceRobyn S.
My trailer wasn't cleaned out completely before my rental. I forgot to check inside, but there was wet muddy material on the floor when I went to put my mattresses in.Abram H.
Le client n'a pas laissé de commentaire.Carolyn W.
The staff is amazing They noticed the pin on my hitch was for a lock not towing I used that pin to travel prior all the way to Sturgis. They saved my butt.DAWN M.
Went over and beyond to help us! Truly appreciate the super customer service here.Mecca D.
Le client n'a pas laissé de commentaire.Robert B.
Le client n'a pas laissé de commentaire.Antonio B.
Le client n'a pas laissé de commentaire.Daniel M.
The 10 foot truck rented had been previously damaged at the driver's door and a gap in the upper part off the door seal made the drive very very painful above 50mph, This is not something that you can see at inspection ,At returning the truck and mentioning it to the store manager, he told me, from his desk without inspecting the vehicle , that i should learn how to close a door, then, an associate drove it with me and told me that he could not hear anything , as the cabin was filled with the persistent annoying air noise ... horrible and even worst is the way the staff answered me , is U-Haul treating clients like that ? I'm really shocked and I am waiting to hear your answerLOUIS D.
I was charged extra from them, with no receipt or explanation. I returned the truck with half a tank. They said they don't refund for it.lani C.
Walter the manager who helped us was wonderful! Thanks again and happy holidaysKATHLEEN Y.
The employee working in the office did an excellent job handling multiple customers. I hail needs to have a least two office people to alleviate the pressure on one employee and in order to expedite customer service.IRA T.
Le client n'a pas laissé de commentaire.Scott N.
Repeat customer to this location over the years, lol. Always fantastic service and equipment. MerciJONATHAN K.
There is a good selection of clean vehicles and sell a lot of supplies. The people are very friendly and helpful.ALAN A.
This people at this location are great. I am a repeat customer. The entire team will do what it takes to provide great customer service. They are problem solvers when the need arises. Highly recommended. (Ask for Wendy!)Alan A.
Check out took almost 30 minutes despite having a reservation. There was no mobile checkout option available. After hours dropoff was impossible since the key drop box was locked, the lot was full, and there was no support either on site or available to call. I will never use this site again and will strongly consider if I ever use Uhaul again.devin M.
Le client n'a pas laissé de commentaire.JAMES M.
Le client n'a pas laissé de commentaire.marcio C.
Le client n'a pas laissé de commentaire.Theresa Z.
Le client n'a pas laissé de commentaire.Dan M.
Le client n'a pas laissé de commentaire.MELANIE G.
Le client n'a pas laissé de commentaire.Christina L.
Le client n'a pas laissé de commentaire.STEPHEN R.
Le client n'a pas laissé de commentaire.YRNEH B.
Le client n'a pas laissé de commentaire.David T.
Everyone did an amazing job. Best in class service. Very knowledgeable.DANIEL R.
Excellent customer service I will definitely rent again!NICHOLAS B.
Le client n'a pas laissé de commentaire.George P.
Le client n'a pas laissé de commentaire.DAVID G.
The staff here is always professional and helpful.Darrin B.
Thank you so much! Uhaul is amazing! Thank you for accepting debit card and international drivers license at the same time. It is a life saver for us immigrant students on visa.Cansu A.
Le client n'a pas laissé de commentaire.Nima A.
Le client n'a pas laissé de commentaire.MARIA C.
Walter, how seems to be the manager was extremely unhelpful, he saw me waiting in line but instead of helping he just very very slowly started putting some tapes on the rack. Very unprofessional for a manager. His work ethic, care for clients, empathy for other peoples time is irrelevant to him. I alway try to avoid this place at all cost but sometimes I have no choice.MIGUEL H.
Simple, easy peezee and very courteous and also very professional.MICHAEL Y.
Le client n'a pas laissé de commentaire.TERESA P.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.CARLOS R.
Le client n'a pas laissé de commentaire.EHSAN Z.
I'm not sure why I didn't recieve an itemized reciept for the charges. It feels a little sneaky. I had two charges on my credit card and I'm not sure why.Richard V.
I have no idea how it ended up being over $100, but the people at the location were amazing!MARGRET B.
Le client n'a pas laissé de commentaire.STEVEN C.
Le client n'a pas laissé de commentaire.CESAR P.
Le client n'a pas laissé de commentaire.ARIEL F.
Love this location so much!KATHRYN N.
Le client n'a pas laissé de commentaire.GEORGE P.
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!