Évaluations des clients U-Haul of Santa Monica

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Santa Monica

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TYRONE W.
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Very alert and customer oriented manager and staff.

YASHIO O.
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Le client n'a pas laissé de commentaire.

LISA P.
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Le client n'a pas laissé de commentaire.

Matthew G.
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Impeccable service! Thanks

Paul W.
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Le client n'a pas laissé de commentaire.

TERRY R.
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This was not my original pick up location. I was sent to downtown LA at 1901 S Alemeda St. It was not a UHaul store, It was OG Tobacco in a strip mall with an adult book store next door. I callled 877-252-3430 and talked to a UHaul rep. She told me to go to the Tobacco shop. I asked her if she was sure about that, and again, she told me to go to OG Tobacco to pick up my truck. An employee at the Tobacco shop told me they did not rent trucks. I finally got a hold of someone else at UHaul, they connected me with someone who found me a truck in Santa Monica. I was able to pick up the truck there after driving for another half hour. I have filed a complaint, ref ID#3062780

BRYON B.
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Santa Monica was the second location I went to this day. The first location the truck was missing a Catalytic Converter which was sawed off the night before my reservation. Before driving off I asked the worker “is this a normal sound for the truck”, he told me “yeah”. So I drove off the lot, once I tried to give it some gas I had no acceleration power. I pulled over right away looked underneath the truck and realized the converter was missing. Walked back to the location, after he called operations to tell them the issue, he told me to call customer service to get another location(which I feel should have been done at that location). My customer service call took 45-1hr. There were no 15' trucks available, I had to go with a 10' truck which I couldn't fit all my things inside. I couldn't reschedule for a new reservation for another day because my move out date was the same day I reserved for pick up. After customer service asked me to go to a location far out the way I asked her for a closer location and finally we got Santa Monica. When I get to Santa Monica location, it was brought up to me that I had to be charged for a second time of $600+ dollars which customer service did not disclose that information to me. I was under the assumption that my first payment would transfer over. After receiving the truck usually someone would do a walk around with me but they just sent me on my way once I paid. After getting to my house I realized there was a lock on the back door which I had to buy bolt cutters to get off. Overall it was the worst experience I had with this company. Customer Service all around was just bad and a lot of the information I was given was inaccurate. Uhaul will not be my first choice when I have to use this kind of service.

DOUGLAS C.
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Le client n'a pas laissé de commentaire.

Brian B.
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Le client n'a pas laissé de commentaire.

Molly S.
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N/A

BERNARD D.
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Le client n'a pas laissé de commentaire.

Corey R.
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Great customer service and the guy at drop off was super friendly and got me through the process of turning the truck in quickly.

Beverly B.
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Customer Service at this particular U-Haul is excellent. We have been using this location for our U-Haul needs for 20 years+. They are always polite, informative & helpful. We give them 5 stars +! Just need to speed up the check-in process, if the client has made a reservation over the phone and all the information is already in the system. That part is annoying, especially for repeat clients whose info is already in the system.

Andrew J.
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Such friendly and helpful service. Thank you so much!

Steven P.
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Le client n'a pas laissé de commentaire.

PATRICIA S.
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Le client n'a pas laissé de commentaire.

Bo M.
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Le client n'a pas laissé de commentaire.

Justin T.
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Le client n'a pas laissé de commentaire.

Raul R.
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The guy who help me with my order was really nice and professional.

George G.
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The truck was clean, but lights were not operating correctly. Would not shut off. Truck left me with dead battery. Not a good way of doing business

JUAN L.
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Le client n'a pas laissé de commentaire.

Conrad K.
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Le client n'a pas laissé de commentaire.

KIM M.
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This location has the best customer service, the staff is friendly outgoing and knowledgeable. They know exactly what's needed for your move.

SOHRAB E.
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Le client n'a pas laissé de commentaire.

JOHN M.
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Again very smooth return. Literally was completed in 5 minutes.

Houssam T.
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Le client n'a pas laissé de commentaire.

Nicholas L.
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The location was fine, not a lot of room in store or on the lot, but the employees were exceptional!

NICOLE L.
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Excellent service! Really easy and kind staff

Cahleb C.
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Le client n'a pas laissé de commentaire.

Darrell P.
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I was quoted a price over the phone that ended up being less than 50% of what I ended up paying. You should inform customers over the phone about hidden costs, mileage additions, insurance, etc.

Ronald B.
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Great representatives of the company

CHRISTOPHER B.
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Le client n'a pas laissé de commentaire.

Filomena L.
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Le client n'a pas laissé de commentaire.

DARIN T.
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To have all my information on file, in order to expedite to the check out procedure.

JEROME C.
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Everything was great. I'm glad they had a truck available since my request was so last minute.

ALYSSA P.
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I reserved a furniture dolly but it was not available when we arrived.

Irene W.
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Fix your mobile pickup. Make it clear if you order any furniture dolly's you have to go in to pick it up and also make it clear if someone makes a reservation for a furniture dolly rental make sure there are enough supplies there!! And also do not charge if you do not provide a furniture dolly!!

Kimberly K.
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Staff did not wear masks properly (over mouth and nose) and in some instances did not wear them at all. This was inside the office. Other than that, staff went above and beyond to makes sure I got the rental truck I needed.

William D.
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Le client n'a pas laissé de commentaire.

Michael J.
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Le client n'a pas laissé de commentaire.

SCOTT T.
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Le client n'a pas laissé de commentaire.

BRIAN H.
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The female employee was one of the most pleasant humans I've ever interacted with

Elaine M.
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EVerything and everyone was so friendly and helpful!!!! If you could have more dollies maybe. But overall I'm so pleased and thankful for Uhaul. 😃😃😃

ALFREDO P.
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They need to communicate with customer more. They just ignore customers standing in line. If they're having a conversation especially, they finish talking then help the customer. Tact is very dry.

ANNA B.
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I drove about 35 miles give or take a mile. When I returned my truck it was to my surprise that U-Haul told me I would be charged an extra $250 because I went 150 miles over my range. I packed up a truck for 5 hours, drove 15 minutes, unpacked for 2 hours, returned the vehicle, and then got home to having to deal with trying to prove something that was so obviously a mistake. I filled the U-haul with $10 of gas and showed the recipes and would have shown all of my bank statements if that's what they needed. However, the people that I talked to at corporate U-haul were more helpful because the manager never called me about the situation so the account closed.

BIJAN S.
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Truck was unsafe tire pressure very low needed oil change inside truck was dirty and smelled awful gross. The guy was rude at the uhaul

JOSE B.
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Le client n'a pas laissé de commentaire.

Jacquelin S.
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The guy giving me keys did not explain anything. I didn't know how to lock the back. Didn't even tell me which van was mine. He was lazy and pointed outside when I asked him with van was mine.

Natalie L.
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Le client n'a pas laissé de commentaire.

SCOTT K.
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Le client n'a pas laissé de commentaire.

Christian L.
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The people at this location were very helpful and nice in spite of the horrible business model they have to deal with. We waited over TWO HOURS in the rain past our pick up time to get the truck that we didn't even reserve (they gave us a 20ft instead of a 15ft truck) after being redirected to very inconvenient locations TWICE. Thankfully the manager gave us 50 free miles and waived taxes, which my boyfriend accepted, but I personally think we shouldn't have paid a cent for this horrendous pick up experience. I will never use uhaul again if I can help it.

Lisa L.
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Le client n'a pas laissé de commentaire.

DANIELLE A.
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Le client n'a pas laissé de commentaire.

CEILI S.
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Service staff at location was extremely friendly. would rent again from here!

STEVEN K.
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It would be nice if U-Haul offered discounts to charitable organizations.

William B.
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Excellent experience once again from U-Haul Santa Monica. They take an extremely difficult business and make it look easy. Tony, Jimmy and the others on the team are seasoned pros. Excellent value and great experience.

WILLIAM A.
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Le client n'a pas laissé de commentaire.

KEVIN J.
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The staff was Great and very helpful and supportive. My wife and I will always go to this location...........much love to the homie that took our order, K.K. & Gina..

AMY D.
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Amazing customer service!!

HAMZA B.
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The guy in the front, the African American I believe who is the owner as his badge displays with the hat who doest wear a mask all the way to cover his noise was very unprofessional.

ANGELA H.
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Le client n'a pas laissé de commentaire.

COREY E.
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Le client n'a pas laissé de commentaire.

Bruce B.
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Le client n'a pas laissé de commentaire.

Troy D.
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Both people that helped me (forget their names) lady inside knew I needed to go quick and made a real effort to get me in and out as quick as possible thank you

Anita G.
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Very poor customer service. Felt like I was a bother and they were begrudgingly helping. Frustrating after having such fantastic service from my local dealer. Drop off location was excellent.

Evan L.
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Le client n'a pas laissé de commentaire.

Kyle S.
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Tony was super approachable, friendly, positive and accommodating. I changed my order upon arriving (asked for smaller van) and he was able to accommodate with no hassle. I have used this Uhaul location several times and am always happy with the service and end result.

Emily N.
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Both the woman who provided me with the keys and the man who checked me out when I was done using the vehicle were lovely. I accidentally drove the vehicle to the incorrect location and the man offered to back it into the right place because he knew I would likely have trouble. The woman in the morning had a great attitude and was really helpful. Thank you for making this process seamless!

Elizabeth L.
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Le client n'a pas laissé de commentaire.

Anthony V.
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Le client n'a pas laissé de commentaire.

Helga G.
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Employees were fantastic and friendly

Ali S.
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Terrible system. Location was changed 2 times

ALEJANDRO P.
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Great service, got my job done able to move within 24 hours - great pickup and drop off

WILLIAM BENJAMIN B.
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Excellent service from Tony and the entire team (desk and equipment). Have had additional excellent experiences before as well. Highly recommended. Efficient, friendly and professional. Fantastic.

Constantino H.
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Le client n'a pas laissé de commentaire.

IAN B.
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Check the brakes on all incoming trucks, the brakes were shot and had I not checked them, and requested a replacement prior to leaving the lot, I could have been seriously injured .

Sarah I.
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Le client n'a pas laissé de commentaire.

MATTHEW H.
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Le client n'a pas laissé de commentaire.

Joseph D.
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They over charged me for gas, not cool!

Abraham A.
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The staff did a great job helping us out. We also overheard the people in front of us didn't have a reservation (they didn't seem like they were going to take "we have no available trucks right now" as an answer) and the man at the counter did an incredible job keeping them from having a meltdown in the store. 11/10 great work give that guy a raise!

William W.
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Tony was extremely helpful and made it a pleasant experience.

Amber V.
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Le client n'a pas laissé de commentaire.

MARCO G.
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The young lady who attended me was very courteous, polite,and helpful. I dont remember her name but I would recommend all of my friends to go to this location for uhaul rentals.

BYRON B.
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They helped me during a very difficult time.

Cynthia B.
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Le client n'a pas laissé de commentaire.

EMILIO A.
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Le client n'a pas laissé de commentaire.

PETERCHARLES C.
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Le client n'a pas laissé de commentaire.

MONICA G.
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Front desk is not friendly

BROOKE G.
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Always have the best customer service!

mark B.
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Le client n'a pas laissé de commentaire.

Eric B.
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Le client n'a pas laissé de commentaire.

Davorin K.
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Le client n'a pas laissé de commentaire.

KYLE B.
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Le client n'a pas laissé de commentaire.

Timothy D.
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Le client n'a pas laissé de commentaire.

james S.
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Le client n'a pas laissé de commentaire.

David G.
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I had a great experience and can't wait to return.

Neil B.
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Le client n'a pas laissé de commentaire.

Passion L.
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Tony was great! Wonderful moving experience

BAHA G.
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Le client n'a pas laissé de commentaire.

George G.
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Nothing. This is a great location. Staff was friendly, professional and efficient.

Non reviews have been submitted for this location.

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