Viktor Z.
Le client n'a pas laissé de commentaire.
Évaluations des clients U-Haul of Scotch Plains
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul of Scotch Plains
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Azu O.
Stop charging for non-existent issues. The truck was brought back cleaned and the gas leveled to more than where it was when I picked it up, yet I was charged for gas. The attendant didn't come out inspect the vehicle with me, he just said to leave the key in the truck.
israel C.
Don't know why you advertise hitch installation if you don't do it..I ask for Mazda x5 hitch he tell me that was 2 to 3 weeks of waiting..i order from Amazon got it in a week..run there for the instalación..he tell me the waiting time another 3 weeks...because you're store is to busy...went to other store done in 2 hours...
Carlos M.
With the money situation I paid 100 extra but couldn't retrieve it I send the address to mail the check in 514 Mumford st Schenectady ny
Chris A.
Better prices
Vicki P.
Jarred Cotten went over and above to make our experience of renting go smoothly. He was very professional and courteous.
Gregory P.
Staff was very friendly & helpful. Truck was clearly sanitized and sprayed with a disinfectant. Suggest wiping down the dripping liquid to finish the job!
Antoinett F.
I always rent from this location. Manager and staff are courteous and helpful. I recommend them to everyone I know.
SCOTT F.
Staff was very helpful. Easy pickup and drop off.
Walter J.
At the Scotch Plains U-Haul office the equipment was ready as promised the office is very neat and clean the customer service is top notch..
JAKE V.
Have the equipment thats indicated as available actually available when and where they make the reservation for online.
christine C.
It is very busy when only 1 employee is there. The manager was very helpful but I had to wait the three times I was there.
Joseph H.
Everything was professional Thank you
Jim G.
My only issue with this location is that NO staff members were wearing masks at ANY TIME. I interacted with three staff members - 1 at the time of pickup and 2 at the time of drop off. Again, no masks were worn during any point of my interaction with staff members. Thankfully I was wearing one. This is the reason I will not recommend this location, as I feel it's a health risk.
James K.
Truck was dirty inside & out and I thought something was gonna fall out underneath. Horrible noises when driving on bumpy roads, etc.
Collier W.
Clean the front windshield better, nothing more annoying then a hazy, smoky,dirty windshield
BRIAN M.
The store was clean and well organized.
John D.
No comments, equipment was clean, in good working order and ready to go
Juan M.
Changed rates at site. Under duress.
MARYANN C.
They have to wash the wind shields better. I had to Windex the windshield (inside) myself.
Jack M.
Excellent location and Manager
Charles W.
Quick and easy friendly atmosphere. It's a big help to you and other customers to register and have your credentials uploaded on the site beforehand
GAIL D.
These guys are great, needed to switch out my 4x7 to a larger trailer, came back, no problem, in and out in minutes. Thank you!
RICHARD M.
Super easy with on-line pre-check in. Quick and professional transaction upon pickup and drop off. Great job, guys.
AL C.
clean inside and out. remove paperwork from previous renter. otherwise all good
Kenya R.
Uhual is horrible look at my last review
David H.
Great experience.
BRANDON B.
There are many details not mentioned. I rent from this location 2 or 3 times a week. You would think I would get some type of explanation of charges, it's always something new that wasn't explained. I'm also promised a discount. And the manager says oh yes I'll take care of you. Well what are you taking care of Sami? It's literally the same price everytime. It's literally just a pat on the back once I'm out the door. I don't even have to mention my name in this review. The employees know exactly who I am because I rent so much multiple time weekly. I can purchase and finance a brand new truck with the amount of money I use there monthly. I simply prefer the convenience and also due to lack of time. I run several businesses and just don't have the time to chose alternative options. In fact, I was purchasing one of the older vehicles. But I'm so frustrated, I think I'll just switch to another location or company. I've been letting things slide for too long. Very disappointed
Charles S.
Nothing. Representative there was great.
MARY ALICE M.
You were great. The van was clean, the guys work were efficient and friendly, and the price was reasonable. Thanks!
Patrick D.
Do to travel restriction for UHauls on some State Highways, it would be nice if UHual could provide routing assistance. GPS's and Mobile Apps do not support this function and the Trucking Apps are way to restrictive.
Troy N.
Excellent service from the staff and very pleasant owner. Highly recommended and would use again. Thanks for a pleasant experience.
NELSON C.
No comment.. at all.
Daniel R.
Systems were down and staff brought their frustration with the situation into the customer interaction. They also were snickering at each other in front of customers, which is unprofessional. The no-contact check-in with QR Code did not work -- dismal digital experience. While the truck met expectations, everything else about the experience was very poor.
William S.
The truck was old but functional. The charges were reasonable and the location was convenient. The big problem was with the early pickup process. I went through the process on my phone and it took 50 minutes to get approved and receive the keys to my truck.
Scott S.
Employees should ALL be wearing masks, we are still in the middle of a pandemic, not one employee had one visible. At the moment, I needed a truck so I had no other option, but I could not confirm if the trucks were clean after usage.
Anthony S.
You have a gentleman named Kevin on your customer service line. Due to an error on our part, we did not have the equipment reserved that we were thinking we needed. We explained the situation to Kevin. He talked us through how to accomplish our move with the equipment available and got us the truck we needed. I appreciate his help very much.
Stephen L.
The truck that we originally reserved was not available when we showed up at the reserved time. We had to take much smaller van instead in order not to miss our allocated moving time at the building. We had to make more than one trip to and from the building because we could not fit everything in the van. It was a big inconvenience. The van reeked of cigarette smoke.
Ronald F.
Make sure trailer lights work.
Kyle B.
Far away. Very upset I needed to drive 30-minutes each way to get my U-Haul. That said, good service.
ARTHUR P.
Pick up the phone.
Derrick F.
I got charged for a dolly I did not receive in the first place.
DAVIDGREGORY C.
The center console drawer was not cleaned out from previous customer. During COVID 19 this is a SERIOUS serious flaw.
intisar C.
Great rental experience
Michael S.
Team was very helpful
Scott W.
Very good service and the truck was clean and smelled good
CHRISTOPH Z.
Always a reliably solid experience at UHaul
Haut de la page