Customer Reviews for U-Haul of Scotch Plains

5104 évaluations

2015 US Hwy 22 W   Scotch Plains, NJ 07076
(Located east of Blue Star Mall and west of Bowcraft Amusement Park)

(908) 322-4291

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(908) 322-4291

2015 US Hwy 22 W
Scotch Plains, NJ 07076
(Located east of Blue Star Mall and west of Bowcraft Amusement Park)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

ISRAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

guzman A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julka P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH M. 
Évaluation :
5

Friendly service Especially Sami

Jeffrey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe D. 
Évaluation :
3

Truck had issues and trailer got a flat

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim A. 
Évaluation :
5

Excellent customer service. Wry polite, fast, and efficient. Great experience.

david B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kenneth P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

israel C. 
Évaluation :
5

The sales person Danny was very pleasant and spoke well informed as well as mindful of my concerns. When I returned the cargo van he showed much concerned in the care of the van.

KAREN J. 
Évaluation :
3

I barely spent 5 minutes at the facility, so I can't comment much. The staff member that I interacted with seemed polite and friendly.

HON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTOR O. 
Évaluation :
5

Great customer service!!

DARNELL H. 
Évaluation :
3

I spent 16,8 miles, but u charged me for 4 gallons fir this???

VIACHESLA R. 
Évaluation :
1

Absolutely USELESS app pick up process that took OVER AN HOUR even though I reserved this over two weeks in advance and supplied all information. Will not recommend uhaul to any friends for their next move.

Garrett G. 
Évaluation :
5

Keep up the great work and service

ELVIA W. 
Évaluation :
3

The guy behind the counter was gruff.

Robert B. 
Évaluation :
3

Check to make sure equipment that was rented is on the truck. Make sure all safety features on the truck are good. We had low tire pressure on our trip. It shouldn't take 30 minutes to do the paperwork online

Gerard G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jos T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Oris S. 
Évaluation :
1

I was erroneously charge for gas and I would like to dispute the charge

Kaz B. 
Évaluation :
5

Another customer who rented a van almost backed into the side of my car (I was able to stop him with just a few inches to spare). The vans and trucks should have parking sensors and/or reverse cameras.

Christoph M. 
Évaluation :
3

Our overall experience was terrible!!! We reserved a 20' truck for 48 hours and pick up location to be Florham Park NJ. We set this all up with a dispatcher from Uhaul. Unfortunately when we arrived to pick up the truck in Florham Park we were informed that the truck was only reserved for 24 hours. Since we had movers coming two different days that would not work for us. So we had to call Uhaul to try to straighten the mess out and the best they could do was send us to Scotch Plains. This was a big hassle that we should not have been dealing with on the day we were supposed to be moving. Plus it added forty miles to our travel so that put us over our mileage. So in closing because of Uhauls mistake we were cost time and money. So overall it was the worst rental experience I've ever had!!

MATTHEW K. 
Évaluation :
5

Excellent service.

David B. 
Évaluation :
4

The app needs to be tweaked. It's a little confusing.

Henry K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH R. 
Évaluation :
5

The truck and equipment was clean and the customer service was amazing. However, the truck had a very bad alignment so when you turn the wheel hard to the right it rubs on the bumper and truck would pull at highway speeds also there was a crazy grind that sounded like a problem with the driveshaft. Even with those problems I had a great experience and will be back.

Daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
5

Great service, great product, I had nothing I can suggest.

Mark F. 
Évaluation :
5

All went smooth. Super happy that I was able to handle everything via mobile. The pick up and return was super quick efficient and convenient. Considering Covid I was happy to be able to do it virtually. Hope it remains past covid.

Miguel B. 
Évaluation :
2

Customer service was non existent.

Cameron S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Just an outstanding experience! Great staff!

gary A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L. 
Évaluation :
5

Very nice and professional person

WILLIAM R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONYA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERENCE D. 
Évaluation :
5

Everything went smooth for me. Management was great. No suprising charges like others have said

Daniel D. 
Évaluation :
5

Excellent service, quick and easy rental. Took the time to show me how to hook up.

PHILIP F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melanie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor T. 
Évaluation :
5

The mileage charge, 1 $/mile, was too high. I paid too much money for my rental.

ANTHONY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIK L. 
Évaluation :
5

The client service here was unbelievably good. I think the guys name was jason, but whoever was on duty was fast, friendly enough, super efficient, knowledgeable. He caught an error i made in my online reservation and fixed it fast. I needed extra time midway through rental and he followed up to make that happen. I was super impressed. Today, people rarely "exceed expectations" and this guy did.

Peter B M. 
Évaluation :
5

Everyone was very nice. The only issue would be that the truck had a lot of play in the steering wheel. They should look at this before it is rented again.

michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anup S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELIKS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph D. 
Évaluation :
5

The whole experience was great. Friendly staff and easy location. Will be renting from here again.

Joseph G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON C. 
Évaluation :
1

Aside from the windows being so dirty, with the sun glare it was a danger to drive. Had to wash the windows inside and out when i got to my warehouse. Uhaul obviously did clean them at one point, but cleaned them to the point eveything was so streaky the sun glare would kill you. Biggest issue is I tried to do the rental over the internet. That when fine, until the pick up. Take a pic of location, pic of drivers license, pic or your face, pic of truck. OK. Then it wanted it all again, needless walking all over the lot to get all the pics a 2nd time. Now the problem. It wants 2 other phone numbers for you. Im a small business with just a cell phone number. Not good enough for uHaul and then I gave up and went inside to have the manager finish the contract. But even though he tried twice, he kept saying i was still long onto the site, locking up the vehicle. Even though when uHaul rep called me about the phone number problem. I told her I was inside trying to work it out and she said she would close out the internet session. And I did it on my phone several times, showing the manager to prove to him I was doing it. Finally, I just said. F the contract, and just rent me a truck from scratch. A waste of over an hour of my time. And I had to clean the windows. Door lock, sometimes would not unlock door. Real convieant when your in NYC. And the interior door panel was loose, probably because someone tried to fix the door lock and did a shit job of putting the truck back together again. And got to love the seat covers, that are not attached, so everytime you get in they bunch up under your butt. And when you get out they come out with you. Not a good experiance at all, aside from the manager stepping in to at least get me a truck.

JON F. 
Évaluation :
3

Agent made misleading statement regarding the availability of trailer at requested location after I made reservation and it was confirmed. I was told I likely would have to pick up trailer from a remote location. No one contacted me beforehand to let me know where to pick up trailer. Calling main number is a waste of time as no matter when I called, I was placed on hold for more than twenty minutes at a time, and there was no way to speak with someone at the pick up location. Turned out there were two trailers at location at pick-up time.

Robert F. 
Évaluation :
1

2 people in the back laughing and joking. When I asked we needed help. I was told that they didn't work at the front that someone was outside to help us (3 ppl in line). I asked the person outside. I was directed insides 3 minutes later. One of the workers from the back came out and started to help. Also he wasn't wearing a mask. His attitude was very poor. I'll avoid this branch as much as Possible

HOMERO C. 
Évaluation :
1

Show more customer service like behavior. Do not try to overcharge for services. This location is not good. I'd rather travel before I go back here.

GERARD L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Riju P. 
Évaluation :
2

Provide the truck number that was reserved or change the reservation to reflect the correct truck.

CHRISTOPHER P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melany G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUSTIN B. 
Évaluation :
5

Very nice to the costumer.

JORGE C. 
Évaluation :
5

More room to drop off trailers. Trailers parked by exit hard to get out or drop off

Kevin L. 
Évaluation :
5

couple lights were out

PATRICK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sallyanne O. 
Évaluation :
5

Alex was extremely helpful and went above and beyond to help me and my experience at the UHaul of Scotch Plains was the best out of all the locations that I been to.

SUREESHA S. 
Évaluation :
5

My trailer was snowed in an I needed. to move a piano or lose a costumer . Your unit did the job , though I prefer my trailer simply because mine is set up for that job .

JOEL M. 
Évaluation :
5

Everything's good

JORGE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael B. 
Évaluation :
4

The transmission to this truck was horrible, the down shifts were hard and often abusive when driving.. Turning the key to start the van was also difficult. Has to jiggle the key for 5 minutes each time I had to turn on the van to get it to start.. this van needs maintenance check.

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vere W. 
Évaluation :
3

When I arrived to return the van an employee was looking at me as he closed the storefront. I tried checking out using the website and it could not confirm my location. So I had to pay the convenience fee which I was trying to avoid. I even returned the van an hour early.

GREGORY M. 
Évaluation :
3

Return app did not connect. Waiting in lot and no personnel offered any help

david V. 
Évaluation :
5

Keep Jared. He is the man and a great employee. Best service with that guy. Shout-out!!!!!!!!!

EDWARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert N. 
Évaluation :
3

A bit more helpful

JOHN D. 
Évaluation :
4

The truck was liking transmission oil and we damage a stone driveway..the radio only had am stations so we drive 5 hours without radio

israel C. 
Évaluation :
5

Great service keep up the good standards

Kevin K. 
Évaluation :
4

Truck I rented had issues while I was driving. It made it back to rental location but I was concerned I would have to call for repairs while on the road.

David E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole P. 
Évaluation :
5

Newer trucks

israel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guilherme S. 
Évaluation :
5

The gentleman serving customers was not wearing a mask. I asked him if he needed one and he said he has one. I asked him why he isn't wearing it. He shrugged and said he doesn't believe in them. This is the first business I have been in since Covid that an I saw an employee not wearing a mask.

RICHARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO D. 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Retour
Haut de la page