Customer Reviews for U-Haul of Southside

4 695 évaluations

102 S Union Av   Bakersfield, CA 93307
(& Brundage)

(661) 323-2511

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(661) 323-2511

102 S Union Av
Bakersfield, CA 93307
(& Brundage)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cary O. 
Évaluation :
5

Nothing! Super easy!

ZACHARY G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
2

Very slow and inefficient. I like Uhaul and the staff here was polite, but it took me almost 45 minutes to pick up my trailer after checking in at the front desk (I already had a reservation). I went outside five times to meet someone who was supposed to hook up the trailer to my truck. After waiting five or so minutes, they weren't there. I go back inside. The Uhaul staff at the desk again direct me outside to wait for the person. This happened five times. I felt like I was living in Groundhog day - same thing over and over. Finally got my trailer, but took a lot longer than expected.

ERIK F. 
Évaluation :
5

The same thanks

Estelle R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renato D. 
Évaluation :
1

Given a dirty, unsanitized truck, with no gas. Charged for furniture pads that we never recieved. Given keys to a truck that was not the truck on my contract. Charged almost 200 $more than my initial transaction! Worst experience ever!

JOSEPH O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANITA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMIRO U. 
Évaluation :
5

Good customer service😊

RAMONA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINE C. 
Évaluation :
5

All the staff is very supportive and helpful. Manager, Jose is very understanding and makes sure you get what you need. All staff have positive energy. Good environment

CUAUHTEMOC M. 
Évaluation :
5

Having more personal waited 15 minutes to speak to a personal

MARIO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven N. 
Évaluation :
5

The young lady who helped hook up the trailer did a fantastic job! Very impressed!

KENNETH B. 
Évaluation :
1

Receipt has 2 CDW coverage charges; 2 chargeable periods and 1 added mile. I have picture proof of when I turned it in, which was before 5:30PM and I have a picture of the mileage when turned in. This is not acceptable. The receipt shows I turned it in at 9:00AM the following day.

SHANE C. 
Évaluation :
5

Nothing to do with this location. I was every disappointed, in the fact that I had made the reservation so far in advance, and the unit wasn't available at the location that I requested. I was told I had to drive to Salt Lake City to pickup the unit. I called as I was about 5 minutes away from the new pickup location. To be told that they didn't have the trailer either!!! I was then told that I would have to drive an additional 30 minutes to pickup the trailer. Over all I had to drive an additional 1,5 hrs to pick the tailer (each way)!!! I was told by the representative from the Salt Lake location that their was going to be a 50 dollar refund for the inconvenience. I have yet to receive any such refund.

Jaren G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINAL J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIANA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ABEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET S. 
Évaluation :
5

Have used this location multiple time pretty good assortment of equipment available never had any problems getting what I needed for the task at hand

Vincent B. 
Évaluation :
5

Everything was great, however the app would not work during drop off. Customer service was fast & efficient. Merci.

Jenniffer M. 
Évaluation :
5

Nothing. The ppl were nice & equipment in gd shape

Robert G. 
Évaluation :
3

The truck ran horribly and they started me off with less than a quarter tank of gas, I could barely make it to the nearest gas station before I even got to start using the truck. Engine would cut in and out

MISTY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
3

They rip you off with milage and gas.

VICTORIA P. 
Évaluation :
5

I just wish the rental process could be a bit faster

ALVARO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar P. 
Évaluation :
5

Do I get a partial refund for turning the uhaul truck in early?

Vickie B. 
Évaluation :
1

Have a better system for arrivals I walked in was told to wait outside they would someone outside would check me in got charged an extra day for waiting for them to check my truck in ( there's no communication among the staff ) clerk at the front should notify outside staff of arrival time

EVA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARREN J. 
Évaluation :
1

they where very rude during pick up and rude during drop off my first time ever renting a U-haul and this is my last i will never go to union and brundage location again

rodrigo Z. 
Évaluation :
1

My truck was not available at the time I reserved 9am and was told it would be ready by 1pm which was NOT! So we waited for a call back to see what time they would have one available and we're told not til 6pm! Luckily one came available at 2:30 but by this time our helpers had to leave which made our move very hard.

DANIEL B. 
Évaluation :
1

Assigned a decommissioned trailer, employee said I was good to go and I checked but there was no cord for the lights. Plugged it in and checked the lights and the lights don't work. Had to go inside and wait again to do all the paperwork over again and go out for the other trailer and the trailer Jack barely works. Employees kept s leaving me standing in the parking lot to talk to other customers. When I brought the trailer back that night I could barely get it off the truck because the Jack was virtually broken on the trailer from the employee kicking it.

TREVOR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin W. 
Évaluation :
5

Exelent service

OSCAR C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

EZEQUIEL C. 
Évaluation :
1

They charged me gas when I delivered them with a full tank

JOSE A. 
Évaluation :
5

Super awesome staff helped me check out and check in cleared up issue being locked out my truck credited me and had a very pleasant experience overall

SABRINA A. 
Évaluation :
1

For the 3rd weekend in a row we rent the 26 foot truck and when we get to the location they tell us they don't have a truck for us. very frustrating

RUDY A. 
Évaluation :
5

No comment

MEFI N. 
Évaluation :
1

Have nicer employees, who are ready and willing to help. Every employee there was short in answers and very slow in response and rude because they had a job to do. We waited 2 hours to receive a 4Ã-7 trailer, I had reserved. Never again will I rent from this Uhaul place, I will try another one and hope for a better experience.

TROY W. 
Évaluation :
5

The 26 ft truck I reserved was not available because the catalytic converter was stolen. The 20 ft truck I was given had a rear gate that was so tight and difficult to open, that my two movers with muscles could barely open it in order to load it. I could not open it on my own. Staff were excellent. Corporate needs to step up to the plate and solve the security issues at this location, or close this location and relocate where the crime isn't as bad. South Union is one of the worst crime areas in Kern County. The staff needs to take care of a gate that is difficult to open.

Carole C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ESTEVAN S. 
Évaluation :
1

Staff is very slow and could care less about any customer. They are all just flat rude, I guess that's what you call it. If it wasn't the fact that they are the only game in town, I wouldn't ever go back and I'll pass that on to others as well. This is not just one time, it's a few and always the same...

BRADLEY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
5

Everything went well, pickup to drop off. Merci

Hyder Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NOE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDRES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN A. 
Évaluation :
1

I had a terrible experience with this 2 room truck rental! The truck smelled of acute Marijuana all throughout the truck and no other trucks were available. Then when I got to my moving destination way across town there was a padlock on the back with no key. So I had to delay the moving process! This location was a big big disappointment.

LETICIA S. 
Évaluation :
4

Self check on was slow and kept returning a server error

Tommy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
4

Start with full tank of fuel

JUAN L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Colleen M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MATTHEW M. 
Évaluation :
5

Exceptional service when I got there the young man greeted me help me get everything settled

Jesus A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YASSIN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEREMY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
2

It appeared that the Uhaul truck rental owners did not want to rent to my wife and I . The reason they gave is because we did not have an address in City of Bakersfield. Several times they asked me for a home or business address in City of Bakersfield, CA. I told them They did not make me feel like a valued customer. They thought that I was going to return the truck at another uhaul location. On the online reservation I made it clear I was picking Up and returning to same location.I have rented trailers ,a truck and a van at other Uhaul locations and have never had a problem. The reason I submitted my rental reservation online was so that I could just pay an sign pickup the truck and leave. I thought it was going to be a smooth transition. I was delayed so much that Ii was 15 minutes late to a doctor's appointment which the hospital really gave me a hard time for being late. Regarding the truck I rented it it did not looked like it was washed or vacuumed. The inside had two of cheeses puffs between the seats. And the outside (body) of truck was dirty.

Juan A. 
Évaluation :
3

Truck was not clean properly and it had a funny odor not to mention someone left two pick up knifes.

Luis G. 
Évaluation :
1

Be more polite and responsible and be more honest with what they tell you.. also hire more people to help clean the trucks and trailers because the one we got was way dirty it smelled so bad.. we had to clean it up ourselves and disinfected!

Yorlleli D. 
Évaluation :
4

Check-in was slow :-(

RAKESH K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTHA S. 
Évaluation :
4

The front tires on the truck were over-inflated which is dangerous. They were at 90 psi and should've been between 80-85

Kimberley T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JEAN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURAANN P. 
Évaluation :
1

Check in equipment properly so, that the customer is not called and threatening to send police to pick up equipment.

FRANK D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD H. 
Évaluation :
4

The service employee in the store to complete check in was efficient. The service employee in the lot was helpful and patient. The boxcar was relatively well maintained. I had to comment on both the outside and inside of the boxcar because there were some issues I did not want to be responsible for but overall, the vehicle was ready to go at the time of my reservation. I would definitely rent from them again.

FABIOLA B. 
Évaluation :
5

Prices on miles

ALEXIS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosalina O. 
Évaluation :
3

While the staff at the location was friendly and helpful, they were under-staffed both times I visited the location, which raises the stress level for the staff on hand. An extra employee would be helpful to both reduce stress on the workers and shorten the time spent in store for the customer.

KURT R. 
Évaluation :
2

The gas tank was almost empty so I had to stop for gas, the air conditioning didn't work, and I signed in and completed my paperwork but it still took an hour to get the truck.

Sharron H. 
Évaluation :
3

Trash from a previous customer was left in the console

Rhys M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICARDO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASWINDER G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TOMAS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrina R. 
Évaluation :
5

Quick service,no wait and helpfulness appreciated.

MANUEL M. 
Évaluation :
3

They were okay except they moved my tire above the lip of the trailer on the front so when I went to return my car to the ventura location, the guys at the ventura location had to physically lift the front of my car to make sure my tire did not pop! The lady at the front desk did not tell me there was a loading fee when I asked if they could help me load my truck upon renting the truck in the first place! they guys who loaded my car were nice but need more training.

PATRICIA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PIO V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margarita G. 
Non les évaluations ont été soumises pour cet établissement.

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