Évaluations des clients U-Haul of Southside

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Southside

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Jose R.
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Le client n'a pas laissé de commentaire.

douglas allan B.
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Le client n'a pas laissé de commentaire.

DOUGLAS P.
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Manager completing my reservation failed to explain the need for the information requested. She said a number was needed where someone would answer. She did not explain that she would need to call the person to verify whom I was. She didn't explain that an employee would have to hook up the trailer to my vehicle. She just kept asking a female employee if she knew how to hook up a trailer. Even when I told her that I knew how to hook up the trailer, she did not inform me that it was a company requirement. I asked the male employee and he told me it was a requirement by the company. Manager was not going to honor my reservation because it was after 2pm. I was late due to 3 accidents delaying me from getting there.

Benjamin G.
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You guys have too many trucks and car haulers so it makes it very difficult to bring in a 26ft u-haul truck to get the auto transport attached.

David L.
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Trailer was filthy and tires where worn. Customer service was non existent. Took a very long time to get trailer and poor communication with staff

Victor A.
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Le client n'a pas laissé de commentaire.

Michael L F.
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Lady at counter not very helpful. People outside during drop off very helpful.

David D.
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Le client n'a pas laissé de commentaire.

Roseana M.
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Customer service was horrible, they were rude and unfriendly. The scheduling for this location was also horrible and when I called to recieve help from scheduling department for this location the lady was extremely rude and down right disrespectful on the phone

LAURA R.
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Le client n'a pas laissé de commentaire.

James M.
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Le client n'a pas laissé de commentaire.

TYLER P.
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Just be better

CHRISTOPHER P.
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Include the equipment rented in the truck.

NICHOLAS M.
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We went out of our way to pick up our Reserved truck in the Porterville location And they gave It away to someone else Before we got there. Glad they found one In Bakersfield for us. The wait was long but expected on a weekend. Although there was one gentleman sort of rude. Obvious he does not like his job or dealing with people.

matthew H.
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Have your employees do a full walk around and not be in a rush and have the buyer (me) put stickers up on damages... on one side and try to blame for old damages they didn't catch... get it together!

DANIEL L.
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Le client n'a pas laissé de commentaire.

Michael H.
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Le client n'a pas laissé de commentaire.

Michael G.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER W.
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Le client n'a pas laissé de commentaire.

Raziel S.
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I've rented trailers from uhaul before, but this was the first time I was hooked up before I did paperwork. Smart idea to make sure the light work on the tow rig. The only issue was I had a one way rental, and I was initially hooked up to an in-town trailer, so after I completed the contract I had to get swapped out to a different trailer. Slightly inconvenient, but not that big of a deal. The guy who hooked up both the trailers was great it was hot outside and he was busting tail to get customers in and out as quickly as possible. If I ever have to rent a trailer out of Bakersfield again I'll choose this location.

Gloria D.
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Smelled like smoke. Was very dusty in back and no ramp.

JOCELYN L.
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Firstly, they rented me a truck with a nail in the back tire. You would think that they would inspect all around the wheels. Secondly, the door was really hard to pull down to shut. My arms are so sore from doing so. Plus, the drivers door was fallen and wouldn't close right.

Blacito G.
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Le client n'a pas laissé de commentaire.

Gull A.
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Le client n'a pas laissé de commentaire.

Wayne W.
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Fantastic

Adela R.
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Le client n'a pas laissé de commentaire.

Jack G.
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Le client n'a pas laissé de commentaire.

Rodrigo R.
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Easy to reserve the vehicle with the new app I just uploaded all the info before show up the location and when I arrived everything was super easy took me li 4 min. The whole process

Ramon C.
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Le client n'a pas laissé de commentaire.

Jose L.
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Le client n'a pas laissé de commentaire.

christian L.
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I little bit to expensive

Greg M.
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Cheaper insurance

Diana A.
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Le client n'a pas laissé de commentaire.

Jacob T.
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Le client n'a pas laissé de commentaire.

Jorge G.
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Le client n'a pas laissé de commentaire.

Carol C.
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Le client n'a pas laissé de commentaire.

Gabriel B.
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They were very busy, that was hard with trying to contact them to ask questions and to confirm info. Although the car pully trailer was great and a life saver in our situation. It was perfect for what we needed and the price was right. We were very thankful.

Stefanie S.
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Our equipment with everything that was important to us in the world was stolen in Bakersfield. Uhaul did not lift one finger to help us in any way whatsoever and further made us rent another uhaul at our expense just to get home. I will never rent another haul as long as I live.

Jorge G.
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Le client n'a pas laissé de commentaire.

Sylvia M.
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Le client n'a pas laissé de commentaire.

salvador C.
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I waited 25mins in line to rent a utility dolly because the two girls working there dont know what they're doing . I get to the counter and the gal didnt even know how to process a utility doll rental. She had to ask for help.

FRANCISCO Y.
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Le client n'a pas laissé de commentaire.

Michael K.
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Keep giving top notch service like you have been doing all along.

J M.
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Again this isn't my rental

JOSE S.
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Le client n'a pas laissé de commentaire.

GARY S.
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The business needs more help so the wait is not too long.

Sean M.
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Le client n'a pas laissé de commentaire.

ZEFERINO B.
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After reserving a car dolly and told one will be waiting for me, I arrive in the time I advised I would arrive, I was told there were none available and I was at the top of a waiting list. Fortunately, a car dolly was scheduled to be picked up 15 minutes later. I waited 20 minutes and the person didn't pick it up, so I was able to rent it. Other than the reservation mishap, my experience wasn't bad.

Mahmoud A.
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Le client n'a pas laissé de commentaire.

Angela M.
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Before even reaching the location for 2 days a gentleman called and was condescending and rude. There was no need for the 2nd call, but to continue the harassment. I reported him to the manager of the pickup location. I most likely will never rent from U-Haul again. The first person I dealt with was rude and didn't explain things well. The manager had to become involved and explained there were policy changes that they have done before the rental process could happen. It was irritating to not know all the requirements (which I few as an invasion of privacy) before renting.

Dalila W.
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Nothing....very easy to rent there contactless

EDWARD L.
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Le client n'a pas laissé de commentaire.

Jacob T.
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Le client n'a pas laissé de commentaire.

ESPERANZA R.
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Overcharged me and still have not reimbursed me.

Shayann M.
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They need to clean their vehicles, know where they are located, and give the customer the correct keys the first time. I went inside the store five times and the manager was visibly angry that we kept coming inside and issues were not solved immediately or within any grace. As I exited the store for the last time, a woman walking inside the building told me it was her fourth time going in and that the manager was also being rude/angry to her. Worst experience ever with this Uhaul location.

ken Y.
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Le client n'a pas laissé de commentaire.

JESSIE H.
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I thought it was 20 bucks in total but it end up being almost 70 bucks. Too many extra fees.

Matt L.
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Le client n'a pas laissé de commentaire.

Peter S.
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Le client n'a pas laissé de commentaire.

Ronald T.
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Le client n'a pas laissé de commentaire.

Brenda B.
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Need more cashiers

ISIDRO T.
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Le client n'a pas laissé de commentaire.

GARRETT S.
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I got to the destination to tow my car and the trailer popped off of the ball of the truck and I fixed it and inspected and the bakersfield location did not tighten the trailer onto the trailer, nothing broke thankfully but they need to make sure the trailers are connected before giving them to customers

Tammy N.
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More staff, the wait time was long due to there only being 1 employee working the front.

Kevin B.
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Offer the truck the reservation is for.

Agustin R.
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Le client n'a pas laissé de commentaire.

Brandy P.
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This place is ridiculous. I had a reservation and was supposed to pick up at 1030. They only had one person working the desk and there was a line of about 8 customers in front of me. Finally at one point an employee came to help the girl at the desk, but only assisted with 2 customers. Then he went back to what I assumed is the break room. Once I got to the counter, I was in and out quickly. Dropping off the truck was even worse. I got to the counter and told the guy I accidentally overfilled the gas more then it started with and he rudely said that basically its too bad because they don't reimburse for that and then told me to go look for some guy outside to check the truck back in. Found that guy working at the propane Section. Waited in line for him For 10 minutes, only for him to tell me and 4 other customers That there is someone else to help us if we went back inside the store. We all go inside, the guy at the counter told us to look for the guy outside. We find the guy who was now supposed to check us back in, and wait another 20 minutes. I wouldn't mind the wait except the guy, who I assumed is the manager, was extremely rude and made the wait even worse. I didn't even make the reservation for this location. It just happened that the place I made it for, changed the reservation on me. They need to get their stuff together and learn about customer service.

Jessie H.
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No comment.

Jessica S.
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I think that I got charged more then once. So please look at it and give back what I got over charged.

Larry A.
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hire at least one more employee, these employees were working their asses off. making us customers wait is not good for business. dont blame it on them they were doing their best, friendly, courteous. you cannot ask for more thank you

James N.
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The young man was very nice i recomend him personally to all my friends thank you James Nelson

Richard B.
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Le client n'a pas laissé de commentaire.

James P.
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No parking room

margaret B.
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They were very helpful and answered all our questions.

Casey P.
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The truck I reserved online was not available and neither was the furniture dolly. Furthermore, my original reservation location didn't even have a truck to offer so I had to go to the 102 s union avenue location. There was only one cashier working, and it took more than 30 minutes to get the truck as there were many people in line.

Noe O.
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Le client n'a pas laissé de commentaire.

Caleb W.
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Le client n'a pas laissé de commentaire.

MELODY H.
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Le client n'a pas laissé de commentaire.

Duane F.
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They were extremely unorganized and had to wait for about an hour for anyone to service me. The location and equipment is great though.

Natanael P.
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Le client n'a pas laissé de commentaire.

Juan G.
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Have the truck clean before a customer picks up the equipment/vehicles rented.

Sundaye N.
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Great customer service 👍👍👍

Corey C.
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Le client n'a pas laissé de commentaire.

Eloy V.
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the driving of the truck was a little bouncy, maybe there's some maintenance needed on the shocks. Also, the truck had some scrapes on the sides that were not marked in the pictures. I took pictures and submitted them during check-out. When I returned the scrapes, I was asked about them by the worker and I had to explain that they were already there when I checked them out. Is there a way the worker could get my check out notes on the condition of the truck so they don't think I caused the damage?

Alejandro R.
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Le client n'a pas laissé de commentaire.

Karen G.
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Wait time is horrible it takes literally one hr to rent a vehicle and 1 hrs to turn it in. They only have one person in the counter and there's extra employees in the back joking around. Must be nice workin for a company that gives you long breaks.

Vincent F.
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Worst rental experience I have ever had. Truck broke down 7 miles after getting it. Took almost 4 hours to get towed and back to rental location. Didn't have a replacement truck so forced to take a smaller truck that did not meet my needs. Manager was supposed to contact me and never did. You should be ashamed of the customer service.

CHAD Y.
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The staff is OK just short handed. The guy that I returned the trailer with was snappy.

Michelle C.
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Le client n'a pas laissé de commentaire.

Devin G.
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Please give this site better equipment, or a better Internet provider. The transaction dropped 3 times while we were in line waiting for a reservation. The fact that we had a reservation and it still took 30 min. To be helped is concerning. During that time your lobby was filling up and although staff and customer s were wearing masks there should still be a revived capacity limit it regards to the pandemic.

Jonathan G.
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Le client n'a pas laissé de commentaire.

Tyrone S.
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Le client n'a pas laissé de commentaire.

Ana S.
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Most part of my experience was good however, I rented a 6x12 trailer Only needed it for about half day but I was not given a choice to rent the trailer for 24hrs. I did not know that was a norm with Uhaul until my husband brought it up. I found it unfair that I paid fulL price when I could have made it useful if I would have known I could keep it a whole 24hrs

Kailash Rangaraj B.
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Very rude customer service. They don't customers like customers. They literally made fun of me when I misunderstood some question. I hated the people literally. Especially people at the front desk who are supposed to be kind to customers.

Jovanni A.
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Customer service is super slow. I waited an hour and a half to pick up even though I had a reservation.

SHANNON S.
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Le client n'a pas laissé de commentaire.

Willie M.
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Great people

Abdulkarim H.
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Le client n'a pas laissé de commentaire.

Vansy T.
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Thank you to Earnest which he stayed after hours and help me complete my equipment return.

Adam J.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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