Customer Reviews for U-Haul of Southside

4 621 évaluations

102 S Union Av   Bakersfield, CA 93307
(& Brundage)

(661) 323-2511

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(661) 323-2511

102 S Union Av
Bakersfield, CA 93307
(& Brundage)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Check-in was slow :-(

RAKESH K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTHA S. 
Évaluation :
4

The front tires on the truck were over-inflated which is dangerous. They were at 90 psi and should've been between 80-85

Kimberley T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JEAN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURAANN P. 
Évaluation :
1

Check in equipment properly so, that the customer is not called and threatening to send police to pick up equipment.

FRANK D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD H. 
Évaluation :
4

The service employee in the store to complete check in was efficient. The service employee in the lot was helpful and patient. The boxcar was relatively well maintained. I had to comment on both the outside and inside of the boxcar because there were some issues I did not want to be responsible for but overall, the vehicle was ready to go at the time of my reservation. I would definitely rent from them again.

FABIOLA B. 
Évaluation :
5

Prices on miles

ALEXIS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosalina O. 
Évaluation :
3

While the staff at the location was friendly and helpful, they were under-staffed both times I visited the location, which raises the stress level for the staff on hand. An extra employee would be helpful to both reduce stress on the workers and shorten the time spent in store for the customer.

KURT R. 
Évaluation :
2

The gas tank was almost empty so I had to stop for gas, the air conditioning didn't work, and I signed in and completed my paperwork but it still took an hour to get the truck.

Sharron H. 
Évaluation :
3

Trash from a previous customer was left in the console

Rhys M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICARDO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASWINDER G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TOMAS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrina R. 
Évaluation :
5

Quick service,no wait and helpfulness appreciated.

MANUEL M. 
Évaluation :
3

They were okay except they moved my tire above the lip of the trailer on the front so when I went to return my car to the ventura location, the guys at the ventura location had to physically lift the front of my car to make sure my tire did not pop! The lady at the front desk did not tell me there was a loading fee when I asked if they could help me load my truck upon renting the truck in the first place! they guys who loaded my car were nice but need more training.

PATRICIA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PIO V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margarita G. 
Évaluation :
3

U-haul has gone down hill in a big way. Rented a 16ft truck for a day, they gave me only 6 hours and of that 6 hours, it took 40 minutes to inspect it and record all the damages that they didn't record, had to squeeze between trucks and practically stand on my head to get pictures of damages so I wouldn't get charged, then they wanted me back 40 minutes early to check back in, I had to drive 30 minutes out of my way to get the truck and get it back since no other location had anything, all of which they charged me a 1 $a mile for. So of the measly 6 hours that they allowed, I had all of about 4 hours to actually use the thing. The truck sounded like it was on its last leg and got terrible gas mileage. I asked for a receipt before leaving and the guy told me it would be in my email before I got to my vehicle... 7 hours later and still don't have a receipt, spent an hour on hold and finally gave up. no it's not in my junk mail folder. If you need a moving truck, avoid U-haul, they do not care about customers anymore. Penske was really good to us.

Danny G. 
Évaluation :
5

staff is very effective and all of them are hard workers treating clients with respect

FRANCISCO Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRED P. 
Évaluation :
1

be kind to the customer that has waited and not put someone who pulled in and work on their car we will never go to that facility again.

Rose R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICARDO F. 
Évaluation :
1

First time in the wrong hitch was ordered, then we were told that the correct hitch would be ordered and the installer would keep us informed on that (he never did). Finally, we get an appointment to come in, I go in and there is no appointment at all. I was told it would be 3 hours and it would be done. I come back in 3 hours and it was not even started yet, I was told it would be another 3 hours before it would be ready. I cancelled the hitch and installation. There is no way that I would recommend U-Haul to anyone and will advise all not to got to U-Haul for any of their hitch needs. No one in the store seemed to have a real grasp on what to do or how to do it. There were other unhappy customers as well when I was in there. Not a good way to run a business.

Terry D. 
Évaluation :
5

Muy buen servicio

Sebastian G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SONIA P. 
Évaluation :
4

You need to supply the hitch and 2” ball.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

PETER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dilson D. 
Évaluation :
5

Answer phones

ARMANDO R. 
Évaluation :
5

I had a faulty truck this time around which was surprising fir uhaul. But overall..I'll still use them.

Rashilda M. 
Évaluation :
1

Get friendlier employees

JOSEPH B. 
Évaluation :
1

You guys charged my for a dent in the truck I didn't do, it have previous damage.

Stacie K. 
Évaluation :
4

Need a much bigger lot to house your equipment. I had trouble getting in and leaving with the trailer.

Linda M. 
Évaluation :
5

Staff were great. Thank you

GARY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan F. 
Évaluation :
5

I can't think of much. Maybe having a barcode on a key tag or card that the worker can scan to fill in the information automatically possibly attached to a rewards program.

RICHARD B. 
Évaluation :
4

The equipment was exemplary. The counter staff were unhelpful when I called to extend my rental to the point of rude. When I tried to be friendly, I was met with curt responses. No customer service skills whatsoever.

JOANNE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRICIA P. 
Évaluation :
3

Employee struggled with computer needs training

Ricki L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAITLIN L. 
Évaluation :
3

When I first used to go to U-Haul they will come out and expect the truck with you make sure there's gas they didn't do that when I walked in they said are you guys here for an appointment I said no we're here for a return He said just give me your key I think that's it you don't at least want to check to see if I hit anything broke something or anything with the truck that man did not come outside they were rude it was really bad

Shaunte H. 
Évaluation :
1

Big company made many mistakes and the man behind the counter Jose was extremely rude charge me 25 $for coverage that I've got to have seen that I can read I asked the lady if you help me she knew I did not want and they still charge me 25 $when I asked Jose for my 25 $back to give me a receipt

KELLY L. 
Évaluation :
3

Over price way overpriced would not ever rent again

Cristian J. 
Évaluation :
5

Fast , friendly and easy to service

gonzalo B. 
Évaluation :
1

The 20' truck I had broke down (transmission went out), and I had to wait 4hrs for a tow truck. I kept getting the runaround to try and find another one, because no one had anything available. When I got back to the place where I got it they gave me a 17' truck that wasn't clean, it had trash in it still. I only had that weekend to move and all they did was take off that one day for the inconvenience, I don't think it was right to have charged me that much for with what happened.

KRISTOFER H. 
Évaluation :
1

Called in, and booked my uhaul at a location that is out of business. I specifically asked if it was at the Chester location. I made the mistake of not looking at my reservation as we are in the middle of a move that was hectic. When calling this location to let them know the mixup and that we were on the way, they answered on the 3rd call, then talking over me, said they were putting me on hold, and instead hung up on me. To top that off, they turned off their phone system so all calls were going straight to the corporate call center. They parked the truck in such a way I had to get their guy to move it, because i was worried about damaging it. There was only about 6" between this truck and the one next to it. I wasn't going to be responsible for hitting that other truck. I questioned a charge and was told I would receive a call to discuss it. Instead it was just charged and I still have yet to receive a call.

Esther B. 
Évaluation :
4

S.O.

GONZALO A. 
Évaluation :
2

When a customer is trying to get a better explanation of the services they are being charged for, employees should try hearing them out instead of talking over them. The owner of this location was very rude and condescending.

WAYLON Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin P. 
Évaluation :
1

Better customer service. Wait times are horrible at this location. I've rented from this location a few times and I'm not sure if I'll be back because of the wait times.

Ruben P. 
Évaluation :
2

Attitude, and not organized.

ERIC C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA F. 
Évaluation :
3

I made my appointment from September 1 to September 4 and they messed up my paperwork and charged me a extra day,which was 75 $their mistake should not my fault.

ERNEST C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AURELIANO A. 
Évaluation :
4

Ozzy did a great job keep it up

JOSEF HONG DUK K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
5

Entire staff was helpful and friendly. Every employee that crossed my path ask if needed any help. Very well mannered and respectful. Love my new tow hitch I had installed!

Steve R. 
Évaluation :
2

The fuel level was recorded at a level other than what was actually in the truck and associate did not update the information which resulted in my having to make numerous phone calls to have the fuel charges reversed and some of the customer service reps were rude.

Xenia V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YAKOV K. 
Évaluation :
3

Horrible truck. Nothing but problems with reservations and problems with truck.

Delbert B. 
Évaluation :
1

Not good customer service opened up late just a bad experience over all won't be back

SHONICE B. 
Évaluation :
1

It's not my responsibility to full the truck up with gas if the previous renters failed to fule up. I brought the truck back at the same exact fule level as I received it if not more.. I should not be charged extra if i did not bring it back with more fuel then I received it.

NICHOLAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELIZABETH A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
4

They were much more professional here. And when the discrepancy over the blanket/pads came up, they were willing to help solve the problem rather than just call me a thief and charge me.

Randal F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALVARO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT R. 
Évaluation :
1

They scratched my car

Ruth C. 
Évaluation :
5

Outside of car was dirt all around but clean very inside.

JAMIE N. 
Évaluation :
4

That truck needs to be retired. It is old with a lot of old body damage and the motor is weak.

DOYLE G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROSEMARY S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AMANDA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIEL R. 
Évaluation :
1

Get there trucks ready and working as soon as time indicates it took 3 trucks to FINALLY leave the lot after 2 hours and I had a reservation and all we also had to load the trailer ourselves

hector R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon M. 
Évaluation :
1

Unclear rental requirements. Poor communication that often ended without any indication. Impossible to reach customer service, with weight times lasting more than 25 mins or more. Malfunction and limited help in obtaining key via word lock. Missing instruction on key placement after use of rental, which led to confusion and uninformed staff of location of key day after return (I placed key back in spot I assumed possession (in rear of truck under a locked word lock. Also, unable to return phone call at location of rental to inform them keys location because call kept being dropped after automated message informed me of wait time of 1 minute. This was during business hours at location. After leaving feedback and correspondence (since the calls were unsuccessful) no returned communication back. This rental was a complete disaster and cost me precious time when I was unable to obtain key. So I really feel I should be reimburse for rental. However I feel that would not occur. I have rented a Uhaul 4 times in the past year or so which equaled close to 600-700 dollars total. After this experience I have decided to take my business elsewhere and not entertain the possibility of getting a contract for my business' use. Too much of a hassle.

Cathy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maher A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raquel G. 
Évaluation :
4

It was fine at this location.

GARY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRYAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALA A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JARROD S. 
Évaluation :
3

Agent didn't explain milage charges up front. He asked about how many miles we would drive but never indicated how many were allowed and there was a charge! Not happy with additional 30 $charge at return of truck.

Donna M. 
Évaluation :
5

Nothing out standing experience!

JEAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRY B. 
Non les évaluations ont été soumises pour cet établissement.

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