Customer Reviews for U-Haul of St Paul

9736 évaluations

883 University Ave   Saint Paul, MN 55104
(Located at the corner of University Ave and Victoria St)

(651) 227-9509

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(651) 227-9509

883 University Ave
Saint Paul, MN 55104
(Located at the corner of University Ave and Victoria St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Sweep out trailers.

GREGORY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole O. 
Évaluation :
4

Drop off went very smooth although I felt bad for the employee that had to unhook the unsafe heavy trailer. I hope he didn't strain his back as well.

Curtis B. 
Évaluation :
5

Great service both picking up and returning. Superb experience all around!

Aaron S. 
Évaluation :
5

Staff was very polite and helpful!

Grace L. 
Évaluation :
5

Workers were quick and kind

Chelon D. 
Évaluation :
4

While employees were efficient and hard working, they could try a little harder to make customers feel welcome. In short, a little more friendliness and a few more smiles, as opposed to the rather abrupt and serious demeanors they showed that day.

Kenneth M. 
Évaluation :
5

Clean the inside windshields. After renting, the user often does not have anything to address dirty inside windshield. I washed outside when getting gas, and that is when I noticed the problem. Driving west in the afternoon and evening, so sun and dirty windshield created some vision issues.

Philip F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Nothing! All of the people who helped us were friendly and efficient. We had a great experience!

Rebecca M. 
Évaluation :
5

The young men that helped me when I returned the trailer were kind, professional and extremely helpful.

CYNTHIA B. 
Évaluation :
4

I would have preferred the truck to have a full tank of gas when I got it. It had a touch over 1/2 a tank which made it incredibly difficult to refill what we used.

KATHERINE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA J. 
Évaluation :
3

Find large space or fix the pavements

Feyisa J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAYAH N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MY D. 
Évaluation :
4

Answer the phone with in a good amount of

BARBARA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liliana F. 
Évaluation :
5

Everyone was so friendly and to the point. I appreciated everyone's professionalism and understanding while I went through my move. They were very accommodating.

KAYLA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES R. 
Évaluation :
5

Make sure the gas and mileage is correct. Upon returning the truck, I was charged 23 bucks and I put the gas back farther than what was on the gauge. I want my money returned to me. The truck shook the entire trip

MARLON T. 
Évaluation :
5

The cargo van was clean and worked properly overall, and the customer service personnel and pickup and return were excellent. However, the cargo van's backup camera was not operational, which made it very difficult to maneuver the van due to the limited visibility. After shifting into reverse gear, it only showed a blue screen in the rear view mirror instead of showing the camera view. The rear view camera was present on the back door and all of the wires appeared to be plugged in.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel K. 
Évaluation :
3

No mobile pickup as website indicated. Very limited parking. By the time I figured out where to park and realized that I had to go in to get the keys to the truck, I was running late.

GERALYN U. 
Évaluation :
5

Awesome customer service!!!

STEVEN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SOLOMON H. 
Évaluation :
5

Great customer service, easy in and out

RAJAN V. 
Évaluation :
5

Everything is great.

FOLASHADE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William F. 
Évaluation :
2

My truck was almost a dollar more per mile than my brother got not even a month ago. I feel very ripped off. I need another truck soon and I'll be finding another company.

Phillip W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JODIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TERRELL D. 
Évaluation :
4

Anna was extremely helpful when I contacted customer support!

Janeen D. 
Évaluation :
5

Maddie is the best!!!! She is very thoughtful and caring!

Sara A. 
Évaluation :
1

I was charged additional 5 gal fuel for using the truck for only 13 miles. What a rip off. Will never recommend to friends or anyone i know

Voua H. 
Évaluation :
4

The trailer was hooked up incorrectly, which led to the trailer coming off while driving home from the rental location. But the Manager at the St. Paul location was extremely helpful...she got us help with roadside assistance, a new trailer, and communicated well during the entire experience. After a mistake, the staff responded and handled the situation well!

Arica B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH P. 
Évaluation :
5

Super easy to use and staff is very helpful and friendly.

AMBER T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEMBER S. 
Évaluation :
1

When I went to pickup the truck there was barely a quarter tank of gas. When I went back during store hours to return the truck, the doors were locked, and an employee inside refused to go through the inspection on my vehicle as well as another customer. Because I didn't end up using the blankets or dolly, I paid for a service I didn't need and don't plan to ever go back to this location. Calling customer service about this gave me an ETA of 57min on hold. I would not recommend this location.

Daniel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keller L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nii Otinkoran T. 
Évaluation :
5

S.O.

UCHENNA C. 
Évaluation :
5

Have better support at non-business hours

Pedro P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GLENN W. 
Évaluation :
5

Just make sure there isn't any leftover food from previous drivers. There was trash and an apple core underneath the seat.

ANNA H. 
Évaluation :
5

Loved the online check in and check our option. The woman working behind the counter on 7/16 at approx 5pm is a rockstar.

Kelly W. 
Évaluation :
5

Great and speedy service! Great people, great environment.

PATRICK R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHERYL C. 
Évaluation :
5

No issues..very reasonable and very convenient!

JENICA F. 
Évaluation :
5

Maddie Duclos was amazing!!! She should be made CEO She was running three customer service stations by herself like clockwork!! A M A Z I N G!!!

BRENT W. 
Évaluation :
5

I was very pleased with staff and ease of getting vehicle from site. Mandy was very good at locating van for me. Merci

KYLE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YER V. 
Évaluation :
5

Thank you for keeping it professional and painless.

Daniel K. 
Évaluation :
1

Is it a requirement to be crabby and rude to work here?

katie S. 
Évaluation :
1

I have used this location for years, I'm thinking it's under new management because all my previous experiences have been wonderful.

tom T. 
Évaluation :
1

After hours Drop off procedure is not clear on website, I was charged 20 $for not doing it right

PHYLISSHA B. 
Évaluation :
5

Nice work. It took less than two minutes to make the drop off.

Jesse K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
5

The manager was both friendly and competent - understanding and easy to communicate with.

David T. 
Évaluation :
5

Picked up moving truck on Wednesday, June 30 around 2:00pm. The young man working inside who got me all set up was awesome. Professional/polite, sharp, knew what he was doing, and down to earth- I felt like a human being not just a faceless customer, and he was multitasking like a pro too. Moving truck was very clean and ran well, and the price was great. I had to park on-street kind of far away, but it wasn't a big deal to me.

MICHELLE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUISC C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES H. 
Évaluation :
1

The original pickup was at a sketchy random convenience store in St Paul where the owner was not even there. After some phone calls, we were told to go to the University Ave location. What a nightmare experience!

KRISTY Y. 
Évaluation :
5

Thank u after the fire Your truck allowed us to salvage irreplaceables https://gofund.me/289695c5 The Harris Family invite you to share and donate

Kunta H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meg R. 
Évaluation :
2

Horrible customer service. I realize when it is busy that it can get complicated but yelling at people to not use the "returning equipment" entrance and then being mad when they don't know where to park because you just yelled at them to move is not helpful.

Nathaniel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Z. 
Évaluation :
5

Great store manager, really on the ball🌟

ELLIOT G. 
Évaluation :
5

Pay more at this location to keep staff on

MARK K. 
Évaluation :
3

Nobody told me I would be getting a text message to confirm the condition of the truck, so I didn't get it til after I left. Then nobody would answer the phone when I tried to call about it.

JAMES H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Zach P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JANE S. 
Évaluation :
5

Great 😊 service

Khadijia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEBORAH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL H. 
Évaluation :
5

Nothing. All went well. The blonde woman who served me was very helpful.

VALIJA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne M. 
Évaluation :
4

The staff was so friendly and relaxed even though it was a very busy day. When we told them our original truck had a hole in it they immediately gave us a different one for us to use. The whole process was a nice experience aside from an issue with checking in remotely. I guess there was a problem with the computer system that day or something. When I tried to check in online the system didn't recognize my number and then throughout the rest of the day I would get messages that I had a reservation at different pick up places throughout the Twin Cities. That was a bit annoying and confusing.

mary R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Delaney G. 
Évaluation :
4

Customer service was outstanding. The young lady working was amazing!

Joy B. 
Évaluation :
4

Helpful and friendly service from Maddie Duclos. Merci.

NICHOLAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica J. 
Évaluation :
4

The equipment had not been cleaned when I rented it but the really kind employee working on the trucks at that time, gladly took care of it. He was the same one who took the truck back in on the return and was equally helpful. It is this kind of employee who makes me return to this location. Thank you. I wish I had his name. Should you look at June29 morning rental and June 30 morning return, you will find the right guy.

nicole P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY J. 
Évaluation :
3

The location and the personnel were fine, though there was some amount of waiting, and they handed the truck over to me with no confirmation of previous damage and of the mileage. The latter led to me realizing that the description of the tank as full was inaccurate. It was at 7/8ths. We were in the pouring rain, so I took a picture of it and when I reached the place where we were going to load the truck, I began the horrific experience of trying to reach someone on the phone to confirm that I would not be liable for scratches on the truck or for the missing gas. I spent 40 minutes on hold at three different operators and then one of my helpers accidentally unplugged the phone, so I gave up. In the end, the people at the rental location believed me and all was fine. But what terrible phone service you have! If it had been a real emergency, there would basically have been no real help from you.

Amy A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andy G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTOR C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOUA L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

roger V. 
Non les évaluations ont été soumises pour cet établissement.

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