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Andrea P.Customer Reviews for U-Haul of St Paul
Testimonials From Recent Customers
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Very helpful and courteous staff!! Will recommend this location.
Erik B.General manager did a great job.
Clarence W.Front desk staff were very friendly and helpful.
Thomas K.Was all good…..
Paul M.Excellent service à la clientèle
madeline K.The drop off location had over an 45 min wait, and when I explained to the representative there what I was doing he said “he knew nothing about U-Boxes†and told me to come back the next day. So I did, got access to a U-box and left. Then I was called saying it hasn't been paid for, which I new it was since I set it up online, and told me I had to come back in person and pay. So I changed my flights to go back over there the next morning and once I get there I wait in line again, and a different representative told me everything was was paid and that I was good to go. I never have dealt with such incompetence on a customer service level before this, it truly has boggled my mind. It just makes me glad I didn't go this route when we moved the majority of our stuff.
Thomas B.I was incorrectly charged for the amount of gas that was left in the vehicle. I was given a 1/4 of a tank and returned it with 1/4 of a tank. They said it was less than 1/8 of a tank, but this is false. I am disputing the charge, but I wouldn't recommend this place if this is how they do business
Carlton F.I was charged double and returned the trailer I rented an hour before it was due. My order # is 21908953. I was told I would be credited for the extra charge and I have not seen that come through and I was not given any type of confirmation # or email verifying I would be refunded. I would like an email or phone call to confirm I am receiving a refund for being overbilled.
Judson T.reminded us to remove our lock
wendy C.The staff was very friendly and showed a genuine interest in my personal safety, taking time to explain how to best utilize the equipment.
Michael S.The truck drove like a shot up B-17 that you were trying to bring in for a landing on one engine.
Jeff S.Hire more staff. The last few times I've been to this location the employees hustle to get the customers going to no fault of their own as they are extremely busy while still providing friendly service.
Tuan P.personnel amical
Mark L.The customer service that I received at this location was outstanding. They went above and beyond to make sure I was satisfied and I noticed they was treating each customer with the same courtesy
MONICA P.Aucun
Jeff W.The costumer service was really horrible, impatient manager and vaping while talking and getting mad at me and I will never go back to this location again.
Nai C.Make sure the vehicle being rented is available and not in a line that has to be moved.
James R.I rented a 15' truck to move residences, and I drove a total of 8 miles (not my calculation, it's what's noted on my receipt). I was given the truck at a 1/4 tank of gas and was asked to return it at a 1/4 tank. A 15' truck burns fuel at 10 miles per gallon. I got my receipt the following day and was charged a $30 fuel service fee for not returning it at a 1/4 tank, and charged an additional $18,9 for the 4 gallons of gas which were added to the truck after I returned it. Is it seriously an expectation that I stop at a gas station and add less than a gallon of gas to return it to a quarter tank? And why was I charged for 4 gallons of gas if I burned less than a gallon based on miles driven? That's stealing, there's not really another term for it. When I visited the rental service location to ask about the additional charges, the individual I spoke with was rude and blamed me for not replenishing the gas I used...for 8 miles. Won't use this U-Haul location in the future and strongly recommend against using it to anyone I know.
Brian P.The truck was dirty. Make sure that it was clean before giving to somebody.
Gemechu B.When I first called the representative said they were booked for the day I needed the u haul so I called the scheduling center and she was able to book me at their location and said they were not full. When we got there the keys were locked in our truck and we had to get a new one. When we finally got our truck there was damage to the door and the front of the truck. The gas level was also not accurate with the level it stated in the agreement which was all figured out fine at the end. When returning the truck I was unable to sign in on my app or utilize the website and had to call customer support and was on hold for close to 40 mins.
Elizabeth S.Don't make a 67 yr old disabled woman carry a furniture dolly 200 ft and load into the truck. Up until THAT point the rental experience had been the best one I've had in 10 years. More like the " good old days" of good customer service.
Pamela T.Guys at the counter were very fast and helpful. I was on my way in no time despite a bit of a line at the counter. Merci.
Tanya A.Employees were quick, helpful, friendly...couldn't have been better.
Gregory R.Just wanted to go out of my way to say that the staff at the university location was absolutely incredible after our reservation was moved here last minute. They were so kind and helpful and went out of their way to accommodate us. Will absolutely be renting through your location again, even though it is farther for us than other locations. The manager working in 5/7/22 (so bummed I cannot remember his name!) was truly amazing!
John A.I booked the wrong size trailer and they helped us adjust and made sure we were well taken care of.
Abigail O.The site and truck were both good. However, the phone service was extremely poor and they charged me a $400 extra dollar late fine even though I called them and still had the truck rented. Lots of miscommunication and poor customer service.
Hannah D.Have a place for parking. There is no parking space for people to park and wait for you. On the rental day, there were only 2 workers and the line was long. I had to wait on line for roughly 20+ mins before it was my turn.
Lue T.My items worth 200 000 WAS STOLED FROM UHAUL WORKERS AT THE UNIVERSITY LOCATION I HAVE RETAINED A LAWYER AND WILL NEVER FORGET UHAUL DID THIS TO ME
camoni M.The reason I gave average was, because I was suppose to have furniture pads, and 2 dolly's rented with the truck, put in the truck before I picked it up. I get to my move location and I didn't have a single one.
Allison S.They were busy and a little under staffed. Other than that my experience was and explanation of pricing and use of equipment was clear and concise! Well go back to that location again
Jameal N.Excellent customer service from everyone especially Tavion. Thanks
Barbra B.See last survey regarding Blaine location. No communication between customer service and other locations
STEVE B.They were closed. And my drop off location was in Hopkins.
Joseph E.The location is great, the service is very fast, and the staff are friendly and helpful. 10/10 would recommend. Will definitely use again.
John S.The head guy working was great. It looked like a busy and tough day, reservations were all over the place but he kept his ish together and did the best he could. Can't remember his name but kudos to him.
SHAUNA V.The staff there were great. Knowledgeable, professional and helpful. My only minor issue is the fuel in the truck was a little below half a tank, so when we refueled before returning we had to play a guessing game as to how much we needed to add to get it back to that initial mark. I wouldn't normally split hairs, but with gas prices so high, I didn't want to overshoot too much. It's always easier to start with a full tank so you know you just need to fill it up before returning.
Michael M.Please call me. I didn't get my receipt via email.
Dan K.The trailer I rented was full of dirt and gravel.
Mark L.This is the best: helpful, thoughtful and corteous.
DANIEL L.Staff are terrific - helpful, friendly, efficient, professional. Merci!
Ann E.service was outstanding
john Z.Cashiers area smelled strongly like weed. The cab of the truck also smelled like weed. The radio, emergency brake, and cupholders were all broken -- they should all be working for a 1400+ mile drive.
sarah W.Excellent service à la clientèle
Mirna D.The counter person that checked me in and out was very efficient, friendly, and professional. This was a smooth transaction.
Jeffrey I.Very friendly customer service.
VANESSA N.Staff was very helpful and friendly
Brenna P.Problems with online system sometimes so be patience. Staff was helpful
Kyna L.Animal hair on seats, I have allergies to dog/cat hair
sherry J.The team here is vey helpful
Duncan M.The pick-up and return process was expedient if using the online check-in and staff was very helpful for a first time renter! Customer Service is a high priority for this team and it's evident.
Gregory L.Great Service.
Marvin W.The equipment need to be inspected before they are rented.
Isobe G.Anthony the General Manager at the St. Paul MN location was nothing but a rock star. He saved the day in so many ways and UHaul should be proud to have such a take-charge leader!!
Paul O.Anothony stark was terrible rude and very unprofessional as a a general manager! I would never use this store again.
Danielle S.The staff at this location was courteous and professional, making for a quick and easy rental experience. Kudos to management!
Daniel N.The employee we worked with was great. Very easy check in and out.
Shawn C.I think the next person will be just as satisfied as me
Ezell M.Met expectations
Jeff W.Everyone working at both places were very helpful and super nice
james W.Our U-Haul U-POD experience was perfect until it arrived at the U-Haul St Paul location. After that it was a disaster. Your 200 character limit makes is impossible to list the screw-ups. NEVER AGAIN!
Gilbert M. | Expérience généralegreat staff in a convenient location
Sheila H. | Expérience généraleGreat fast experience !
Chelsea G. | Expérience généralegreat servce
Diana P. | Expérience généraleThank you for great service!
JANET N. | Expérience généraleRicky was a magic worker! We wanted to unload our Ubox during a really busy time for them, which wasn't super convenient because the return lanes got super busy - but Ricky made it happen for us!
ALYSSA M. | Expérience généraleGot double billed, still waiting for a refund
Patrick R. | Expérience générale