Customer Reviews for U-Haul of St Paul

10 379 évaluations

883 University Ave   Saint Paul, MN 55104
(Located at the corner of University Ave and Victoria St)

(651) 227-9509

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(651) 227-9509

883 University Ave
Saint Paul, MN 55104
(Located at the corner of University Ave and Victoria St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
5

Easy and the people were great! Was shocked at how quick everything went. Left feeling really great and excited about my move.

Sydney J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Orin J. 
Évaluation :
5

The gentlemen at the desk and in the parking lot for trailer hook-up we're helpful, friendly, and made the rental experience smooth and easy. Thank you!!

PAUL B. 
Évaluation :
5

The manager was very helpful, professional and just overall great rental.

Ayan A. 
Évaluation :
4

All of the folks that I dealt with were extremely friendly and very helpful. My only frustration was that my trailer return had not been processed after I dropped it off. That necessitated a second trip to the location. A few moments of double checking and the problem was solved satisfactorily.

Isaac G. 
Évaluation :
5

Staff very courteous

John F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rachel B. 
Évaluation :
5

Staff was very friendly and helpful. Even though they were busy, was able to pick-up trailer quickly.

James G. 
Évaluation :
4

Making sure rental trucks have more than 1/4 tank of gas would be helpful

Clyde H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

christine M. 
Évaluation :
5

Traivion really is the man! Excellent customer service, knows how to get things done.

David T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy L. 
Évaluation :
4

Nothing. Service reps and the person helping hook up the trailer were excellent.

Michael H. 
Évaluation :
5

Very busy, did their best to get us in and out.

Michael S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theodore B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin L. 
Évaluation :
3

I put in a füll tank of fuel at the end of use being a fair guy!! The Tank was only 3 Quarters füll when I recieved! I asked for the difference in price and was Given the run around! I told them be fair as I cause you will pay more later!! So since They wouldnt pay the difference Ill have to get my Attorney Brother Who works for the DOJ to get my los back!! Poor customer service!!

JOSEPH R. 
Évaluation :
5

I had an exceptional young man who helped me with my rental.

Leslie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eyuel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

duong C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS F. 
Évaluation :
5

This is the friendly U haul that i have been in. They make sure that all your needs are meet before you leave and always have a smile.

Delise A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Welden S. 
Évaluation :
5

The 5x8 trailer was not nearly as nice to pull as the 4c7 I pulled earlier. The newer flip lock on the hitch seemed to make it more jerky- even under load.

AJ L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lydia T. 
Évaluation :
4

There isn't much signage to tell you where to go.

Catherine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
5

The workers there are very respectful and know what they are doing couldn't be happier

duwayne K. 
Évaluation :
4

Gentleman that helped us pick up truck was great - very professional. Staff who helped us when we checked truck back in was rude Online process is really helpful and straightforward

Lindsey A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY J. 
Évaluation :
5

The gentleman who helped us hook up our trailer was fast , helpful , efficient and friendly! Everything went well! It was a busy first day of the month and I expected a slow maybe crabby experience, but it was the opposite. Man that did the paper work was very nice. Thank you very much!

Luke B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNNETTE W. 
Évaluation :
4

Rien

Cynthia K. 
Évaluation :
2

The only problem I had was trying to extend my time on the U-Haul. It took me over a hour to get a hold of someone.

Yalanda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

christopher V. 
Évaluation :
5

Great service!!

Kristina H. 
Évaluation :
5

Anthony was my service agent, he was excellent

KEVIN J. 
Évaluation :
5

Mobile check-in process took me longer than I expected, the website kept kicking me out randomly, but the representative (don't remember his name) was incredibly well-organized and polite. After-hours drop off was a little stressful because the website warned me not to block any entrances but I wasn't sure where to park besides in the line of vehicles that had been dropped off - and it took me a little bit to find the key drop off (could have been better illuminated or otherwise more noticeable) but overall a great experience.

Audrey T. 
Évaluation :
5

Everyone there was super friendly and helpful, and made my experience the best! Quick service that made my day easier!

Brianna Q. 
Évaluation :
5

Nothing, Worked out great.

John H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila B. 
Évaluation :
5

very efficient and great staff.

Niklas M. 
Évaluation :
5

Best general manager I've ever encountered.

Melissa W. 
Évaluation :
5

Good customer service,

Nekesha J. 
Évaluation :
5

Terrific customer service - all of the 10' trucks were overbooked, but the rep was able to fix the problem quickly and I greatly appreciated his effort when he was placed under a stressful situation brought on by poor corporate booking practices

Aaron M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brandon D. 
Évaluation :
2

The general manager was rude and disrespectful on the phone. I called to ask a question prior to picking up the equipment I rented. I did not get a chance to talk to him in person when I picked up, but shared about my experience with the person who helped me, who shared that he got multiple complaints about the GM that day. The staff who helped me was wonderful, which was nice.

Katherine F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tirso L. 
Évaluation :
5

I have rented from this location twice in the last 2 weeks. The employees have across the board been friendly and accommodating!

Jennifer V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrea O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN F. 
Évaluation :
1

We had a horrible experience and would like a full refund. When we picked up the truck, the driver side mirror was missing. The staff tried to tape it on because there was no other truck available. It took over an hour and our move was delayed. The movers we hired through uhaul we're waiting at our house for 45 minutes to get started because the truck was being repaired. The mirror fell off repeatedly during the day and we had to use bungees and ropes to hold it on. We even resorted to driving with the window down and holding it out the window!!

Luke W. 
Évaluation :
3

The location was convenient and the staff worked hard to get the trailer connected quickly so we could be on our way.

holly K. 
Évaluation :
3

Have more staff working.

Brenda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ozo E. 
Évaluation :
5

Friendly and helpful staff

Jeff W. 
Évaluation :
2

Customer service is horrible. Took half an hour to checkout with no other customers ahead of me when I entered. Attendant pretended she was busy with another employee, and acted as if customers were a bother to her.

Robert R. 
Évaluation :
5

The woman helping me with my trailer rental was very professional and helpful.

Dan J. 
Évaluation :
3

The truck I rented only have 1/4 of a tank of gas which is very low. I immediately filled it up and put in $125 filling it up to 3/4 of a tank and only used 1/8 of a tank and was not reimbursed. I tried to do the online pickup and the truck I was supposed to rent was in the back and had to ask what to do next since it wasn't clear. After clicking 'my truck isnt available" I was given the first truck in the line. Then after all this I still had to go inside to get the keys and wait on an attendant. There was no person there when I walked in the store and when someone finally walked out, she looked at me, said nothing, and walked across the store. The whole point of the online pickup was to avoid having to go inside and wait on a person. This was all at 8am on a Friday morning.

Meredith W. 
Évaluation :
5

Beyond helpful! Everyone there was really nice and eager to assist. They went out of their way - literally - to get me in / out quickly. I'd go back there in a heartbeat.

Douglas K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexander S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcia C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wanda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Costikyan J. 
Évaluation :
5

Great staff and a very easy experience, would highly recommend to anyone.

Niall E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay S. 
Évaluation :
5

Person I worked with did a great job checking me in and out

Tim S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrea P. 
Évaluation :
5

Very helpful and courteous staff!! Will recommend this location.

Erik B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY J. 
Évaluation :
4

General manager did a great job.

Clarence W. 
Évaluation :
4

Front desk staff were very friendly and helpful.

Thomas K. 
Évaluation :
5

Was all good…..

Paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harvey M. 
Évaluation :
4

Excellent service à la clientèle

madeline K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHUEB M. 
Évaluation :
1

The drop off location had over an 45 min wait, and when I explained to the representative there what I was doing he said “he knew nothing about U-Boxes” and told me to come back the next day. So I did, got access to a U-box and left. Then I was called saying it hasn't been paid for, which I new it was since I set it up online, and told me I had to come back in person and pay. So I changed my flights to go back over there the next morning and once I get there I wait in line again, and a different representative told me everything was was paid and that I was good to go. I never have dealt with such incompetence on a customer service level before this, it truly has boggled my mind. It just makes me glad I didn't go this route when we moved the majority of our stuff.

Thomas B. 
Évaluation :
1

I was incorrectly charged for the amount of gas that was left in the vehicle. I was given a 1/4 of a tank and returned it with 1/4 of a tank. They said it was less than 1/8 of a tank, but this is false. I am disputing the charge, but I wouldn't recommend this place if this is how they do business

Carlton F. 
Évaluation :
1

I was charged double and returned the trailer I rented an hour before it was due. My order # is 21908953. I was told I would be credited for the extra charge and I have not seen that come through and I was not given any type of confirmation # or email verifying I would be refunded. I would like an email or phone call to confirm I am receiving a refund for being overbilled.

Judson T. 
Évaluation :
5

reminded us to remove our lock

wendy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent C. 
Évaluation :
5

The staff was very friendly and showed a genuine interest in my personal safety, taking time to explain how to best utilize the equipment.

Michael S. 
Évaluation :
2

The truck drove like a shot up B-17 that you were trying to bring in for a landing on one engine.

Jeff S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis M. 
Évaluation :
5

Hire more staff. The last few times I've been to this location the employees hustle to get the customers going to no fault of their own as they are extremely busy while still providing friendly service.

Tuan P. 
Évaluation :
5

personnel amical

Mark L. 
Évaluation :
5

The customer service that I received at this location was outstanding. They went above and beyond to make sure I was satisfied and I noticed they was treating each customer with the same courtesy

MONICA P. 
Évaluation :
5

Aucun

Jeff W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don B. 
Évaluation :
1

Our U-Haul U-POD experience was perfect until it arrived at the U-Haul St Paul location. After that it was a disaster. Your 200 character limit makes is impossible to list the screw-ups. NEVER AGAIN!

Gilbert M.  |  Expérience générale 
Évaluation :
5

great staff in a convenient location

Sheila H.  |  Expérience générale 
Évaluation :
5

Great fast experience !

Chelsea G.  |  Expérience générale 
Évaluation :
5

great servce

Diana P.  |  Expérience générale 
Évaluation :
5

Thank you for great service!

JANET N.  |  Expérience générale 
Évaluation :
5

Ricky was a magic worker! We wanted to unload our Ubox during a really busy time for them, which wasn't super convenient because the return lanes got super busy - but Ricky made it happen for us!

ALYSSA M.  |  Expérience générale 
Évaluation :
2

Got double billed, still waiting for a refund

Patrick R.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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