Customer Reviews for U-Haul of State College

5 082 évaluations

1235 Benner Pike   State College, PA 16801
(half a mile from the Nittany Mall)

(814) 234-8719

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(814) 234-8719

1235 Benner Pike
State College, PA 16801
(half a mile from the Nittany Mall)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

dorothy L. 
Évaluation :
5

Not a thing

Ronald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lester C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICKLAUS G. 
Évaluation :
5

Staff was helpful and friendly. Mobile check-in and checkout was a little non-intuitive, but not so bad that I couldn't figure it out quickly. Will definitely recommend!!

Viktoria S. 
Évaluation :
5

The operators have been excellent in the several times I have worked with them.

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick V. 
Évaluation :
5

Quick and efficient

Neil M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne R. 
Évaluation :
5

Very helpful and friendly.

Curtis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Nothing to prove on. Great to do business with

Ronald S. 
Évaluation :
5

Not much, very professional

James P. 
Évaluation :
5

The trailer I rented was obviously quite old, but it was clean and well maintained. It served my purposes very well with no issues.

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane H. 
Évaluation :
5

People were friendly.

Patricia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

self check-in was very easy on the uhaul app

MARK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janese L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth D. 
Évaluation :
2

Pretty frustrated. Someone from U-Haul office changed my pick up time to 8:30 in the morning, which changed my return time. I was an hour late (but before the original time) since I couldn't figure out the street hours return. Was charged extra mileage (expected) and A 40 $LATE CHARGE (not expected).

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRY H. 
Évaluation :
5

I have had horrible problems with UHaul in the past; these folks were great. Easy check-in and they had plenty of vehicles for my purposes. This was the fastest I've ever checked in and returned a UHaul. It's a great crew.

thomas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toby A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olivia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor C. 
Évaluation :
5

Staff was great

Edward G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

J Garry M. 
Évaluation :
5

I reserved a van over the phone with my credit card and sent my driver in with his drivers license. He picked up the van and made the trip, gassed up the van and returned it, and the receipt was emaied to me. It was a very easy transaction - which is why I am a returning customer!

Chad P. 
Évaluation :
5

Entire team is good

Cory B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
2

First of all, my reservation of a 26' truck was not granted even though it was approved initially for about 2,5 weeks. They almost didn't give me a truck on the day I needed it. I was also told that I could take the dolly and the blankets out to make room without being charged and I was still charged at the end, even though they were not used because I had my own.

ASHLEY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane H. 
Évaluation :
2

The process is always slow at the counter. They have you go to the yard to get your vehicle. The 28' truck was backed up into shrubs, I could not walk around to do an inspection. When I drove the truck out and was about to pull out to the highway, the uhaul man came running out and told me the tail-gait door was open. UHAUL SHOULD DRIVE THE VEHICLE OUT OF THE YARD FOR YOU AND HAND YOU THE KEYS WITH IT READY TO GO.

Suzanne B. 
Évaluation :
3

That equipment needs work it was loud and uncomfortable and I think had a possible fuel leak I would smell fumes very slightly every now and then it wasn't a good ride at all

Maryann C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sean P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leonard T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON A. 
Évaluation :
4

Clarity about rates - I was quoted at 275 $for a van rental and then I had to pay about 330 $even though the estimate was accurate, due to hidden fees and taxes. Also, I was unaware that gas for the vehicle would cost me an additional 200 $due to the size of the tank and inefficiency of the van.

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simon C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randal B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony W. 
Évaluation :
5

I wouldn't change a think. When booking the rental, Felicia was very pleasant, knowledgeable and efficient. I had the same experience with Nicole, when I picked up the truck. I would recommend your service to all my friends.

Christopher S. 
Évaluation :
5

Thank you so much for everything!

Cheryl K. 
Évaluation :
1

Reservation: I had to physically drive to the Benner Pike location to make the reservation after trying to place a reservation over the phone. This location does not answer the phone and after being on hold for 5-10 minutes twice, the call was disconnected. This is extremely inconvenient and not the first time I've had to do this at the Benner Pike location. Pick Up: The truck was damaged when I arrived to pick it up: a busted light on the front dumper, some damage to the rear, it also faintly smelled like smoke. Return: I returned the truck after hours and after trying for ten minutes to follow the self drop off instructions without success, I had no choice but to drop off the keys and leave without properly dropping the rental off. The website kept rebooting, not accepted my attached photos of the vehicle, gas, and mileage to prove my proper use, which makes me feel very insecure about possible blame for something I did not do. For example, because the website was not working I could not legitimately show I did put gas into the tank or damage the vehicle... This is unfair. This place is the most reliably unreliable businesses I've ever worked with. Customer service, friendly-ness, and communication is so poor. They would certainly be out of business I'd they didn't have a monopoly on the market.

Emily C. 
Évaluation :
5

Excellent customer service and very friendly!

Kimberly R. 
Évaluation :
5

Very easy rental process and we were able to readily get the equipment we needed. Merci.

Caroline W. 
Évaluation :
1

If you have a driver other than yourself..be clear that this person must be the contact phone number to return the vehicle. I was not told this and was charged 20 $because I was not at the location to return vehicle. Very poor communication.

Lance R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william C. 
Évaluation :
5

Everything was fine.

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin H. 
Évaluation :
2

I have a walking disability. I was given wrong key so had to walk way to back yard twice. There is no pull out step for getting into cab which made getting in very hard for me. There was no truck directions for changing head lights or for emergency or double parking. A very bad truck experience but a very good move. I used a step stool to get in and my mover picked it up for me. Very embarrassing. You need to improve as some who can't walk well are experienced and good drivers. Just saying.

Sharon P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIRK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vladimir V. 
Évaluation :
5

Great to do business with

Ronald S. 
Évaluation :
5

After returning a truck on a one way move from Atlanta to State College, my wife informed me that the final invoice was 70 $more than what I was quoted at the time of pick-up. Tanner Dishong, the manager, and his staff were very polite and apologetic in hearing my issue of being charged the insurance fee when I didn't select the option in the on-line form. I had a print out of the on-line order form that showed that I declined the insurance option and he said that the issue occurred at the pick up location., His assistant filed an incident report to take care of the problem at that moment. I received my refund the next week. I will certainly use their services again in the future.

Paul D. 
Évaluation :
5

Thank you! From this time I enter, into ok the time I left was amazing. Again, thank you!

Cheryl K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zachary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FARHAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad W. 
Évaluation :
5

Improve the situation that happens when you dont have a requested size truck and you want the customer to travel 2 hours to get it. And that we weren't notified. I called the night before and was told there isn't a truck within 2 hours of my area. Big crimp in plans for the night before.

Richard F. 
Évaluation :
5

Very convenient and inexpensive

Rebecca B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle J. 
Évaluation :
5

I dropped off trailer after hours and used the uhaul app. Easy!

William C. 
Évaluation :
1

I will never recomend or use uhual again. I was lied to since I ordered the uboxes in April.

Charlene W. 
Évaluation :
4

There were two locations to drop off the trailer. One several miles outside of town and one right outside our hotel window. We were asked to deliver the trailer to the one several miles outside of town. Not a large issue, but the one right next door would have been easier.

Craig J. 
Évaluation :
5

try and have the truck clean inside.

Donald M. 
Évaluation :
5

The online check-in after I returned wouldn't hook into location access, but I was there when the office was open so I could be checked in. Not sure if that was an issue with the online check in system (which seemed to work fine earlier) or with my phone.

Sarah F. 
Évaluation :
4

Overall customer service support by phone and online prior to arrival at this store was terrible. Little communication and general confusion of who I should talk to when I called the corporate numbers to enquire of the status of my late U-Box. I got shuffled around to multiple areas and dispatch offices all with very long hold times. Drop off driver was very good in Atlanta and Tanner Dishong the GM in State College PA was fantastic. Seems to me a complete lack of U-Box tracking and automated reporting is the issue. People trying to get the work done but no system to make it easy for them or the customers. In this day and age this is really pretty ridiculous.

Stephen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance M. 
Évaluation :
5

Very nice and great customer service

John L. 
Évaluation :
5

None What was provided was the best possible service, flexibility, cost, information and safety, that is, unquestionably, all that can be obtained by any customer seeking to quell the trauma and difficulties associated with a move. Merci.

Jose T. 
Évaluation :
3

They shipped the wrong box! The movers on both ends have been great. But how can they ship the wrong box. Mine is supposed to be AA6666R, from State College, PA to Chicago, Il.

Chun L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MORGAN H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

STACY A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDITHWECK J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ERIK B. 
Évaluation :
5

Great service i always go here and they always give me what i need!

Kelsea C. 
Évaluation :
5

My experience was great. Reserved a van online, and had no troubles. Was a little late on my return time estimate but was easily able to change that online.

Randy D. 
Évaluation :
3

dirty condition of van, animal hair on passenger seat. Found moldy food container underneath. It's a moving van but still could have been cleaner. Was asked by employee when returning how was the van? Told him what I am leaving as comment and shrugged it off and told me to leave the keys inside. Not sure why he even asked. Oh well.

Nathan V. 
Évaluation :
3

The UHaul online check in and return is tedious, frustrating, and time consuming.

Carrie K. 
Non les évaluations ont été soumises pour cet établissement.

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