Le client n'a pas laissé de commentaire.Robert P.
Customer Reviews for U-Haul of State College
Pour nous contacter
State College, PA 16801
(half a mile from the Nittany Mall)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The attendant was greatly helpful.Jonathan F.
Le client n'a pas laissé de commentaire.Johnathan D.
Every uhaul employee I spoke with gave different answers, different prices, I didn't receive emails with codes or even a contract until I sat on hold for hours trouble shooting. I paid for moving help including packing the box but uhaul scheduled it wrong. Ended up paying almost 50 % more than I originally expected. In the end it would have been cheaper, easier and faster to just hire a full service moving company. Luckily the moving companies hired on each end were flexible and beyond helpful or this would have been a complete nightmare.Brandy H.
Le client n'a pas laissé de commentaire.Danny M.
Le client n'a pas laissé de commentaire.Mark H.
MAKE EMAILED RECEIPT READABLELarry S.
Very helpful employeesCurtis K.
Le client n'a pas laissé de commentaire.Robert C.
Le client n'a pas laissé de commentaire.Cindy A.
Le client n'a pas laissé de commentaire.Starla K.
Le client n'a pas laissé de commentaire.Cory B.
Le client n'a pas laissé de commentaire.pete W.
Coffee and DonutsRonald S.
Le client n'a pas laissé de commentaire.James B.
The direct customer service was good. Both in store and on the phone, the digital service s is not successful. It wouldn't let me reserve my truck online and didn't provide reasons. Hindsight was they didn't have trucks for 48 hours. It should prompt guests as to why something can't be reserved so that we can adjust on our own. Drop off service did not work either. Even with location service turned on correctly on my phone, it would not processCURTIS S.
Make it really obvious which location the reservation was for online booking. I didn't know that there was 2 U-hauls in my city and I went to the wrong one.Kimberly Dawn F.
Le client n'a pas laissé de commentaire.Glenn F.
Location extremely far (30+ miles) to returnBrian G.
Le client n'a pas laissé de commentaire.WENDY B.
Le client n'a pas laissé de commentaire.Richard B.
Le client n'a pas laissé de commentaire.ANDREW O.
Le client n'a pas laissé de commentaire.DAVID C.
Super great experience!Marshall P.
Le client n'a pas laissé de commentaire.Bradley D.
Le client n'a pas laissé de commentaire.David W.
everything was great, quick and efficient drop off / turn-in.Willie R.
The whole front end shook and we called didn't have another then Monday snd Tuesday we had to jump the battery for it to start we want a discount and act reimbursed for inconvenienceSandra L.
My comments apply to UHAUL traffic management, not the Benner Pike location. This specific experience with UHAUL was my WORST ever treatment as a customer by a rental agency. I made a reservation for a pick up truck at least 6 weeks in advance. Based on this reservation, i made specific weekend plans that included the use of the rental PICK UP TRUCK. Two days before my scheduled pick up, i was notified that my reservation was moved to a different location???? what is that? secondly, the new location did not have any pick up trucks. only box trucks?? what is that? terrible customer service to cancel/move/and substitute a reservation that I completely disagreed with. all my conversations with UHAL traffic were recorded. THIS IS NOT BENNER PIKE. THIS IS UHAUL TRAFFICE responsible for the mess that was created for me. Hopefully, i get a satisfactory response as i have not received one yet from UHAUL TRAFFIC.Michael L.
Zane was incredibly helpful hooking up the tow trailer, and going over everything, as well as a very smooth return transaction. Thank you ZANE!!!Tom C.
Le client n'a pas laissé de commentaire.Otis S.
No improvements needed. Good customer service.CRAIG B.
Le client n'a pas laissé de commentaire.Benjamin L.
Staff was super helpful.David H.
Great staff / super helpful! Made all the difference in the world... This location will get all my future business.Corey D.
Le client n'a pas laissé de commentaire.Elizabeth G.
Le client n'a pas laissé de commentaire.James L.
The website made some errors but the location fixed them without hassle. Improve the website.Garrett B.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Benjamin L.
Le client n'a pas laissé de commentaire.Alan M.
Le client n'a pas laissé de commentaire.TAMMI E.
The customer service was excellent! I would hire the folks to work for me!Rodney M.
Amazing team! Tanner did a great job explaining the contract to me, Patrick was busy with uboxes but was extremely friendly, Nikki hooked up the trailer showed me how to use the gate and even checked the lights for me. This place is awesome and the employees are even better!TANNER D.
Le client n'a pas laissé de commentaire.George G.
While I cannot say enough about the State College Team, who did everything they could to assist me: the Uhaul policy for reservation guarantee could be improved upon. My 9:30 reservation was not available and wouldn't be available until FIVE hours after my requested time. I was told that I could either drive four hours round trip to pick up and drop off a similar trailer at the next nearest location: rent a truck and pay 200 $in mileage fees, or sit around and wait five hours for my reserved equipment to be returned. None of these were acceptable solutions. I was given a 50 $credit towards my rental, but that did not make up for the five hour delay. Please reconsider your reservation guarantee policy.Michael M.
Excellent as alwaysJEROME H.
Le client n'a pas laissé de commentaire.Charles L.
Le client n'a pas laissé de commentaire.OWEN C.
Le client n'a pas laissé de commentaire.GLENNWILLIAM C.
The employee here were very helpful they went to another location to get my trailer.Bret W.
Give me a truck with a proper alignmentAnthony W.
Le client n'a pas laissé de commentaire.Ed B.
Went well no problems. Guys were great there very helpful thank youROBERT H.
Le client n'a pas laissé de commentaire.Joseph T.
Le client n'a pas laissé de commentaire.John M.
Great return reception, handling and processjay a H.
Very easy in and out. Employees were very niceKathleen S.
Not easy to change, but they need bigger customer parking.John D.
Le client n'a pas laissé de commentaire.Rusty B.
Le client n'a pas laissé de commentaire.TIMOTHY K.
Le client n'a pas laissé de commentaire.Christopher H.
Le client n'a pas laissé de commentaire.LINDA W.
Great customer service & helpful! The phone customer service, however, are not as helpful or friendly. When I call the local store I just want to be able to reach someone at that location but we always get deferred to the Uhaul hub & wait forever!Michael H.
Le client n'a pas laissé de commentaire.Karen M.
Everything was fantastic, but the app is terrible! The guys at the store were super friendly and knowledgeable.KATHERINE T.
Le client n'a pas laissé de commentaire.Adda F.
Moving Helper was a disaster. Workers did not show and i repeatedly called with no answer. Calling Uhaul is a joke. Waited 45 minutes on phone and finally hung up. If you are at all interested in what occurred, call me @ 814-332-7470 George beislerGEORGE B.
The online process needs improvements, I could not access the online return process, it read â€œCannot find locationâ€ I finally gave up. I'm hoping I was not charged the 20 $fee The call center idea is ridiculous, who has over 20 minutes to wait???? Hard to reach a person.... extremely frustrating Bennett's Pike location employees are Outstanding!!! ðŸ'Debbi-Jo K.
Le client n'a pas laissé de commentaire.Howard P.
Need to allow for pick up at closing for next day without charge as long as returned in time for one day rental ex. 745 pm fri. To 7am sun.Rusty B.
Le client n'a pas laissé de commentaire.Elizabeth B.
Worst customer experience EVER!!!! Please stay away from this company if you can. They were the only company in State College that had pods. I was stuck using them. They made mistakes at every stage of the delivery. They tried to overcharge me at every turn. They changed my delivery date by two weeks....later! Anytime you call, you have to wait at least 30 minutes to talk to anyone. The location in State College never picks up their phone. I had to visit the locations in each city, State College and Bradenton, FL to get anything done. They still messed that up too. Was supposed to have 48 pads...I had 13 total.Franklin C.
Le client n'a pas laissé de commentaire.Paul P.
Le client n'a pas laissé de commentaire.Jeremy O.
Le client n'a pas laissé de commentaire.David B.
Customer service from start to finish was great!Kelly N.
great place to deal with , will do more business with themGerald S.
The staff is friendly and the vehicle condition is excellent. I also took good care of the truck and confirmed everything was clean when I returned the truck. However, they charged a 15 $cleaning fee without any explanation...Xing W.
Of course I would recommend in State College. Have used there before and will again. Svc rep could using a little refresher on her presentation. Over all the truck performed as it should and in good working order. And you might want to check on the leak. She didn't care or make a note. All she said was an OH, and here's some paperwork you might want and said your done.HENRY T.
Le client n'a pas laissé de commentaire.John O.
Le client n'a pas laissé de commentaire.DOROTHY L.
It was easy to locateRichard Z.
Always helpful and responsive.James T.
Le client n'a pas laissé de commentaire.Sara T.
Le client n'a pas laissé de commentaire.Amber B.
Le client n'a pas laissé de commentaire.Tammy H.
Le client n'a pas laissé de commentaire.David H.
Le client n'a pas laissé de commentaire.Ian S.
Absolutely nothing! This was the perfect rental experience. I had great equipment, ready exactly when I asked for it, a service person who hooked me up and got me on the road, and a return person who got me unhitched in a jiffy. And, while I was in the store, I watched one of the uhaul ladies help a newbie through a move with boxes, tape, and packing material. She really put the time in to help him. Great service overall!John T.
Le client n'a pas laissé de commentaire.DAVID M.
Having the convenience of well equipped U-Haul locations in our area is wonderful. You are fully appreciated! MerciJOHN G.
Le client n'a pas laissé de commentaire.THEODORE C.
It was over all a great experience. Fast checkout, great knowledge of price and equipment. Sales person was friendly and helpful.Eugene C.
Le client n'a pas laissé de commentaire.LeeAnna H.
Very helpful staff!AMY H.
Le client n'a pas laissé de commentaire.Julie A.
Le client n'a pas laissé de commentaire.Vijay A.
Le client n'a pas laissé de commentaire.PETER Z.
Fabulous idea and very convenient and well worth the cost.Donald P.
My son packed my items and loaded the ubox. They brought the box when requested, they picked it up when we asked. They drove my ubox to their closest facility to my home in Pennsylvania.Judy N. | Expérience générale
You owe me 79,50 $. I ordered a box July-Aug 10. It was delivered, emptied, and returned. Now you think the empty box is full and charge me. Idiots. I will be calling again to get this fixed.Jesse O. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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