Évaluations des clients U-Haul of Streetsboro

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Streetsboro

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Stephen K. le

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We own a business. We need rental cargo vans every week. Their pickup location is 15 miles from us. Your U-haul dealer is across the street from our facility. But our business has nearly 80% client visibility. If your vans had your logos on the doors or a some type of painter placard abs not the flashy $19.95 bed day in one letters we wound surely rent from you. Probably well over 100 vans per year. Enterprise has went to a rear area placard or in the both doors. something to think about! .

Andrea M. le

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No suggestions. I was very happy with our rental, the process, and the price was fair. Thank you!

Julie G. le

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Le client n'a pas laissé de commentaire.

wayne e. le

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Le client n'a pas laissé de commentaire.

Thor W. le

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Le client n'a pas laissé de commentaire.

Jeff D. le

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I rent U-Haul a lot, on average around $1,000.00 a month. On this one alone $185.00 just in miles. To charge me for another day plus another $30 for safe move plus for being 1 hour late on the return even though I called ahead to notify was not good customer appreciation at all. I have bit my tongue on many occasions and wow this really was a wake up call.

James L. le

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Possibly was there at rush hour ... but the counter help was seriously overworked, and could have used some assistance ...

randy f. le

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Fire the General Manager. I told him I called 4 times and was on hold for 20 minutes each time and no one answered the phone. His reply was I’m alone and did not have time to answer cuz no one wants to work anymore. He became the most unprofessional person I have ever dealt with. He went so far as accusing me of arguing with him when I was just trying to answer the questions he was asking. I’m a Vice President for a $4B dollar company so I think I understand customer service and I’m understanding when someone has a bad day. This guy has no business representing a strong brand like Uhaul!

William L. le

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Extremely friendly and helpful. Thank you!

David D. le

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Le client n'a pas laissé de commentaire.

Allen P. le

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Le client n'a pas laissé de commentaire.

Andrea W. le

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Dropped the uhaul off at a different location, was told they didn't have the money to return my deposit. Was sent to another location to return the uhaul and also got told here they don't have the cash to return to me either. It was a very terrible experience and I would not recommend the Streetsboro location or the willowick location. After two days of moving this is ridiculous. To charge someone money and none of the stores have it to return to me

Karen R. le

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Le client n'a pas laissé de commentaire.

Kathy P. le

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Le client n'a pas laissé de commentaire.

Roger A. le

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Le client n'a pas laissé de commentaire.

Paul A. le

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Le client n'a pas laissé de commentaire.

AUDREY B. le

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Le client n'a pas laissé de commentaire.

GEORGE W. le

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Le client n'a pas laissé de commentaire.

Jason T. le

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Le client n'a pas laissé de commentaire.

James L. le

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Le client n'a pas laissé de commentaire.

Mark B. le

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I had great service. Nice friendly people to deal with. no complaint's.

James R. le

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Both staff members were excellent and knowledgeable. Just sucks they were handling large volumes of customers on their own.

Anthony R. le

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Honor your reservations. I had to be bounced between 4 uhaul locations

Lindsay W. le

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We frequent this location 1-2 a year and have always had a good experience.

Bradley W. le

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Only one person working the entire location when I went to pick up the truck. Needs to be better staffed during peak moving season.

TERRENCE T. le

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The staff were friendly and helpful one young man was running the store by himself and never got rattled

Mark L. le

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Le client n'a pas laissé de commentaire.

Dennis W. le

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Le client n'a pas laissé de commentaire.

Karen G. le

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Le client n'a pas laissé de commentaire.

David L. le

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Truck could have used a thorough wiping down of the console, storage cubby's, steering wheel...

James P. le

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honestly, I spent more time checking out and checking in the truck than the entire rental. Really need to streamline process. Sorry to say will not rent at this location in the future: I will say the staff were courteous, but workflow needs to be reassessed.

Chris H. le

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Our rental was only allowed to have 37 miles which wasn’t enough to get us from pick up to our house to the new house to the drop off site. They charged us $2.10 for mileage overage when we turned in the truck 12 hours early. I find that to be completely ridiculous.

allen p. le

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Le client n'a pas laissé de commentaire.

Tracy G. le

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Le client n'a pas laissé de commentaire.

Christopher M. le

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Nothing. Stephen was a boss. A literal boss.

JIM D. le

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Nothing needs improved..Excellent staff and great service. Thank You, Jim Davisson

Lynn S. le

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Le client n'a pas laissé de commentaire.

Christine C. le

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very expensive day!!! a buck a mile and rental...PENSKE is cheaper. But the sales associate was very good and thorough and quick when picking up the truck.

DEB S. le

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Le client n'a pas laissé de commentaire.

Paul F. le

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Le client n'a pas laissé de commentaire.

Gary N. le

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Le client n'a pas laissé de commentaire.

Robert B. le

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Le client n'a pas laissé de commentaire.

Brent P. le

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Work with me to resolve issue with dispatch location regarding equipment condition. I do not have the ability to contact dispatch location directly due to the UHaul phone system. I am always switched to Customer Service Center (i.e., direct dial is useless).

Wing H. le

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Friendly and helpful staff.

Mitchell J. le

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Le client n'a pas laissé de commentaire.

PEGGY P. le

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Stephen is an excellent manager.

Jim G. le

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Le client n'a pas laissé de commentaire.

Karl R. le

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The employee I encountered could have been welcoming and friendly but was not. He had very little to say. I'm sure you have difficulty finding employees with attributes you would prefer, but here you missed the mark by a wide margin. Upon returning the equipment, I found the second employee much better and personable. The equipment was fine and performed well, but I've rated the location as average since it's what we have come to accept as customer service, but far from being what should be.

Kevin W. le

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The location was great and the service very friendly and knowledgeable. After hour check out on the web site wouldn't work even after several trys. The after hour phone lady might have been worst then then web site. We just dropped the trailer and left, figured they would find it in the morning.

Richard S. le

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Le client n'a pas laissé de commentaire.

Emily D. le

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There was a lot of confusion about the reservation. The price they had was not the correct price. It took 45 minutes of multiple customer service and scheduling phone calls to get it straightened out.

David H. le

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Le client n'a pas laissé de commentaire.

Newell A. le

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Ratchet straps on car dolly where hard to use. Need oiled. After I oiled the mechanism it worked great. The u-haul closet to me seems to never have what I need always have to go to one 8 miles further away. When I asked if I could drop off dolly at the closer location, they said it would cost extra. $40.00 that’s ridiculous, Really $40 for 8 miles. The other location didn’t have one I would of delivered them one. Put they are the only rental place around, what you going to do.

MICHAEL G. le

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Took forever to get ahold of someone to verify the trailer I wanted to rent was available

Del K. le

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The vehicle I reserved was not on location at time of pick up and we were told that it was on its way back, but the service advisor did not know where the vehicle was or what time it would get in. We were lucky that there was another vehicle (larger) that we asked to use (it was not offered) for the same price as the vehicle we reserved. The service rep in charge quickly agreed. Additionally the credit card system was not working properly which required information having to be redone more than once which held up the line.

William S. le

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Le client n'a pas laissé de commentaire.

Kellie G. le

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Le client n'a pas laissé de commentaire.

Kenneth G. le

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speedier return process, more staff to handle all the customers.

John S. le

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Le client n'a pas laissé de commentaire.

Keith D. le

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Steven was great. Check in and check out Wax smooth process

mike m. le

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I have no suggestions. The staff and service were excellent.

ray V. le

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Le client n'a pas laissé de commentaire.

Linda W. le

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Le client n'a pas laissé de commentaire.

James H. le

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Le client n'a pas laissé de commentaire.

Alec R. le

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Le client n'a pas laissé de commentaire.

John W. le

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Le client n'a pas laissé de commentaire.

Gordon C. le

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Very professional and helpful staff. Equipment was in excellent condition. Only problem was unable to complete online check in.

Curt L. le

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I was told that my gas meter was 1/16 of an inch short and paid an extra 15$

Elizabeth W. le

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Give the guys at the counter a raise so you don't lose them! The staff at the Streetsboro store are PLEASANT and HIGHLY COMPETENT and an overall DELIGHT to work with.

Kevin P. le

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Great friendly people who all seem to like there job . Very helpful and a pleasure to deal with . Kevin p.

Randy L. le

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Resoivor for the wiper fluid was disconnected and did not work, also rubber flap under radiator needed to be fastened. Otherwise truck ran great.

Terry B. le

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Quick check out and return. Probably no more than two minutes to get the vehicle and one minute to return it. The staff was very polite and efficient.

NICHOLAS E. le

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I did not make a reservation for that location. You made me go there at the last minute... I had no choice but to accept. But I am extremely unhappy about it. Particularly since there was no indication of “sorry about that” from you. Plus the one person staffing that location needs some people skills very badly

Sherman S. le

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Had a great experience. Would rent at the Streetsboro location again “in a heartbeat”.

Steve S. le

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Le client n'a pas laissé de commentaire.

Steve H. le

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Le client n'a pas laissé de commentaire.

tom S. le

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Le client n'a pas laissé de commentaire.

Joe B. le

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Complaint on equiptment, the 6x12 trailer with ramp, Front Passenger side Trailer Wheel Rusty and not just surface rust, and possibly dangerous under load. Noticed halfway through my trip. Wheel should be replaced. Dissapointed with this, might be time for some upgrades to the fleet and more maintainence work. Would like to speak to someone about this issue. On the other hand, Stephen at streetsboro was excellent, knowledgeable, professional, and made the experience easy and smooth.

james t. le

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Le client n'a pas laissé de commentaire.

Nick F. le

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Le client n'a pas laissé de commentaire.

David R. le

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Le client n'a pas laissé de commentaire.

Michael F. le

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Good service. Thank you.

DAVE T. le

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this location is very short handed. I was told normally there are usually 2 people working on any given day, but when I was there to have a hitch and wire harness installed, there was only 1. the other person, (the manager) was gone to a managers meeting for a good part of the day. I felt bad for the only guy that was working that day, he was trying to get my car done, answer phone calls, deal with people picking up and dropping off rentals. it took close to 4 1/2 hours before i was done.i couldn't leave cause I had no ride available. a business like this should always have at least 2 people on duty at all times. if anything it should be a safety issue.

william h. le

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Le client n'a pas laissé de commentaire.

rozlynn c. le

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Le client n'a pas laissé de commentaire.

allen h. le

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When I went to turn in my rental I was notified that they wanted an extra charge for returning to a location not the assigned drop off location, even though the contract stated I was at the correct location. But the representative work to get the charges taken off since my paperwork was in accordance to where I returned to.

Samantha L. le

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Steve went way out of his way to ensure we were taken care of. Thanks so much!

Samuel S. le

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Make sure your employees show up on time. I had to wait almost 45 minutes because there were no employees at the store when it was supposed to open. When we dropped the truck off in the afternoon, the entire store smelled like week. Not a good experience AT ALL.

Andrew F. le

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Le client n'a pas laissé de commentaire.

Tim T. le

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Stephen was exceptional to work with. He was extremely knowledgeable and help offer services needed for my move. Thank you.

Bryan T. le

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Le client n'a pas laissé de commentaire.

Zach H. le

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Le client n'a pas laissé de commentaire.

Mark B. le

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Le client n'a pas laissé de commentaire.

George B. le

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Le client n'a pas laissé de commentaire.

debbie m. le

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When placing a order it would be nice to speak to a person at the location you are renting from not for your call to go to a call center in a different state. They give you the wrong information!!!!!!!

George B. le

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Le client n'a pas laissé de commentaire.

Gregg D. le

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Le client n'a pas laissé de commentaire.

Rajesh N. le

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Very good service.

Christopher S. le

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Le client n'a pas laissé de commentaire.