Customer Reviews for U-Haul of Sunnyvale

8 916 évaluations

939 E El Camino Real   Sunnyvale, CA 94086
(Off Wolfe)

(408) 735-7060

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(408) 735-7060

939 E El Camino Real
Sunnyvale, CA 94086
(Off Wolfe)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

make sure the chains are tightened/not dragging once attached--had to pull over, undo the chains, tighten them by hand, then reattach. the chains were also covered in what looked like engine oil, so i had to spend about 10 minutes washing my hands at a gas station in the middle of nowhere

Jacob H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIRSALI S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUDREY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WARREN C. 
Évaluation :
3

Overall positive attitude of U-Haul team. I failed again when trying to use the U-Haul app to not only reserve my pickup but also pick up the pickup. Had to go inside to complete the rental.

JEFFREY M. 
Évaluation :
1

I reserve my u haul but they say they lost the key. So instead I got a way smaller truck and I need to move 2 turns. They even cost me double charges since I overtime a bit. Won't recommend to any of my friend anymore

Shih-Hsiang C. 
Évaluation :
3

I return the truck back exactly the same gas amount and i got charges 129 $for 22 gals of gas. I tried calling in and they straight up told me they can't do anything about it and gave me a 1800# to call which i was on hold for 45 mins and realized. No one was going to pick up.

ANTHONY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN X. 
Évaluation :
5

Every employee I worked with were helpful and friendly. Thank you for making our rental stress free!

Jessica S. 
Évaluation :
3

Don't rent me a 15 FOOT truck just to move ONE item a few blocks . Let customer decide what WE need to rent .

BOLIVAR S. 
Évaluation :
5

The brake fluid reservoir was overfilled and leaked on driveway while we were loading up. Was cause for a little concern until we realized why we were leaking brake fluid.

Kristofer K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHIVENDRA B. 
Évaluation :
1

Pick up near where we live

HOWARD N. 
Évaluation :
5

Fix website so you can complete registration without loading drivers license. I only made it through step 1 out of 3 and didn't complete sign up. It left me wondering if I actually reserved a vehicle or not.

JENNIFER H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yezmin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chunwei W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Huifeng G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA R. 
Évaluation :
5

I placed a five star review for you on Yelp. Luis was communicative respectful and diligent.

Aanand V. 
Évaluation :
3

Your entire app-based rental pickup process was a cluster Fuuck and I wasted too much time trying to make it work only to be forced to have a too busy store employee restart the process. Awful experience.

Jeffrey M. 
Évaluation :
5

Very friendly and quick service. Kudos to U-haul!

MAHENDRA S. 
Évaluation :
1

I rented a motor cycle trailer, Uhaul personel and manager asked me to lift and hook the motor cycle trailer myself or just go to another Uhaul rental office. I have an appointment and cannot be late so I was force to try to lift and hook the trailer myself. Btw I mentioned I have a shoulder injury so it not good for me to lift such weight, but instead I was ask to hook it up or leave. Very very bad service!

REUEL G. 
Évaluation :
3

two tires were wore and one wouldn't hold air. I have to call road side assistance to get tires changed out before I could start my trip.

DAVID W L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

UJJWAL M. 
Évaluation :
3

The site employee should have recognized that I needed to swap my tow hitch and flip it over. The Trailer sat too low from the start.

Carmen K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN G. 
Évaluation :
5

No issues with this location but the online booking experience was unacceptable. I chose the closest location from my home (which was 25 miles away in Belmont, CA). The online system indicated that it guaranteed availability of the trailer I needed (a 6x12) at the Belmont location. When I arrived they told me that they didn't have the trailer and seldom did for one way bookings. Personnel in Belmont were surprised the online system indicated it was available. They were helpful if finding a trailer at the Sunnyvale location.

David R. 
Évaluation :
5

Excellent service à la clientèle

MARIA R. 
Évaluation :
5

Thank you!!

BANG P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hongbo L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bumyong C. 
Évaluation :
1

So many charges not listed. The guy at the counter was visibly high

CAMERON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSCAR F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODGER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARLA M. 
Évaluation :
5

your precheck in is a joke. I did all that was asked and had to still provide the same info to the clerk.

Greg P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD F. 
Évaluation :
4

Polite.

Eddie B. 
Évaluation :
5

I can't think of a thing to improve; it was fantastically efficient!

THOMAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANYAN G. 
Évaluation :
5

Very helpful staff.

ROBERT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERRYROSE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEITH M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ESTEFANIA P. 
Évaluation :
5

Nice and professional, easy going….

JASON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy C. 
Évaluation :
5

You came through with the truck. The attendant was very helpful. Very quick pick up and drop off.

David D. 
Évaluation :
5

Good services, Thank you.

WOONG C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD B. 
Évaluation :
5

Van may have an out-of-balance tire as the van was shaking at highway speeds.

ERNEST W. 
Évaluation :
5

Staff was awesome and very helpful!!!

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Urs M. 
Évaluation :
5

Seriously, the best experience I ever had. Always coming back to Uhaul whenever I need a car transported! Thank you so much!

Steven T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jami C. 
Évaluation :
1

Worker react with cancelation on customer complain. When I arrive, he told me someone will be responding. I waited too long and look for other worker. He call me he can help but he wasn't do anything till that time. I complained this. He told me other Uhaul is worse than here and he told me he can cancel my reservation. It is kind of threatening. I just check in because I have no option. Other customer told me he never saw this kind of service. I think he did it similar things to there because policy came to check with other complains when i pick up. Will not recommend and use UHaul anymore.

TAKKEUN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAURAV G. 
Évaluation :
1

I was quoted a fixed mileage rate for this local move, which I am used from your competitors. Your agent was very specific wanting to know the exact address of both pick up and drop off location so U-Haul would know where the truck would be. However when I showed up there was no record of anything when I tried to pick up the truck. My only choice was to accept whatever the standard inflated rates are. Then the check engine light came on 5 minutes after I left the facility. They set me up with a new truck after returning to your facility. However there was a gas warning light that came on as soon as I started the replacement truck. Then I was told they had no more trucks. Only option was to downgrade to a smaller truck, which I reluctantly accepted as its now after hours and 1+ hours after my appointed pick up time. This meant I was unable to move all the planned items at huge cost to me. This was and is totally unacceptable on so many levels. How can you rent trucks that haven't even been inspected????

LARS O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAJESH M. 
Évaluation :
5

The service rep with brown, crazy curly hair was great even when I came in at almost the last minute. Will be recommending this location and returning there myself if the need arises again!

SHAWN L. 
Évaluation :
4

Make the return process easier. It took forever to click pictures without proper lighting in the equipment return lane (rear part of the lane) - the lighting at my parking location got turned off in between and I had to drive the truck to a location with lights and drive back to the return lane after clicking the pics.

CHAITANYA P. 
Évaluation :
1

When I drop my trailer i ask if i need to sign or know anything the guy that help me says NO and i left. 2 days later i see i was charge 50 $. i wasn't being told that i am in the wrong place and that i will be charge 50 $for this drop off. it was my fist time using Uhal. then i called Uhal and after 45 min of waiting i was told to wait for 72 horse MAYBE i will get a refund. so I'm still waiting!!!! I wish you had better and faster care to your customers. Thanks you

Yifat S. 
Évaluation :
5

Teuck had issues. Refueling did not work. It was taking 30 mins to refuel truck. Driver side door could not be opened with key. Had to open from passenger side only.

ALEX G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALVIN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL C. 
Évaluation :
4

Just ghff egg truck outside was dirty. Inside everything was great.

JOSE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arlene F. 
Évaluation :
1

1. I booked a week in advance a 24/7 online on your website at a location, just to be told later that this location did not offer this service and had to pick a location that was farther. 2. When I arrived to pick up the van at the new location, I got the message that I had to wait until the store was open! 3. Called the phone number that came with the late notice only to be left hanging unanswered for more than 15 minutes. 4. Got the van and brought it back with 10 miles added to the odometer and one gallon of gas added to the tank which should have largely covered the fuel I used. Yet, I was charged 8,05 $+tax more for fuel! This is not acceptable service and hope you can do something about it.

Eric L. 
Évaluation :
4

Good service from both pickup and drop off loactions, equipment worked well. But Uhaul's inability to confirm a reservation until 1-2 days before the need is really a disservice to your customers. Moving is stressful enough without worrying about whether "reserved" equipment is actually available. Because of this I would not recommend Uhaul to friends.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ayla O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WANG W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTINE T. 
Évaluation :
3

Difficult to drive truck out of tiny space given truck parked in front.

Margaret S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarin T. 
Évaluation :
4

Inscription

Srejith N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ESTEBAN S. 
Évaluation :
5

Very friendly and helpful.its awesome.

PASIVULANGI T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL R. 
Évaluation :
1

Customer service at this location was awful with a capital A! This location was short staffed and the lady at the front desk was stressed out. I was the 5th customer in line and still had to wait for 70mins before i was helped! No kidding!

MEHDI Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABHISHEK S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Suraj S. 
Évaluation :
3

Great selection of units, but very understaffed! Waited 30 minutes to return a trailer & ended up downloading the app & checking it in through the app.

David F. 
Évaluation :
1

Your manager in Sunnyvale address: 939 E Elcano Real Sunnyvale is uneducated and very rude person. I came to the office for my reservation. I had my driver license (front and back ) He refused to let me have my rental!. I had to go to my San Francisco Office to pick up my license!. I lost 4 hours in process. Also I have been over charged. Please refund half of my money. I was trying to help my disable Professor to move. This is not fair and I believe you employee is uneducated and doesn't know how to upload picture to your computer. Police accepts picture on iphone/phone however you employee is uneducated and computer literate to know this. Please refund half of money. Thanks . Your employee name was Kevin. Also when I returned the car one of your employee took the key to move the car. When it was my turn to get to your cashier, she couldn't find the key and I had to wait more than 45 minutes! finally she said I can leave and she was going to find the employee in order to check the car!!!. SHE WAS ALONE AND NOBODY WAS AROUND TO HELP HER IN THIS MATTER. WHY I AM GETTING CHARGE FOR SUCH A HORRIBLE SERVICE. PLEASE REFUND MY MONEY. THANKS IF YOU HAVE ANY QUESTIONS, PLEASE FEEL FREE TO GIVE ME A CALL AT 408-440-7758

POURAN E. 
Évaluation :
3

I dropped off the truck after hours. I had issues using the android app. I was unable to upload a photo of the odometer after many attempts. I had to use my friend's iPhone to complete the return.

JEFFREY D. 
Évaluation :
5

Need to have two people to check people in. The wait was so long one poor girl there to take care of 15 people waiting at 9am. She was great through.please let her know.

WAYNE A. 
Évaluation :
1

I had a confirmed, paid reservation. The equipment was not there. The alternate equipment that they offered would have cost 10x more with the mileage fee and they were not willing to waive it.

Christian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHENGJIA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Izabel A. 
Évaluation :
5

The team here this year is excellent and has delivered above and beyond every time I come in. I run a Non-profit and rent multiple times throughout the summer. Every transaction has been great.

Bruno G. 
Évaluation :
4

The trucks parked near the curb are blocking the view of the street and sidewalk. To leave the parking lot you need to creep way out past the sidewalk and block pedestrian traffic. In one case the truck is actually hanging over the sidewalk. Entering and exiting the lot with a trailer is difficult and potentially dangerous.

RONALD Z. 
Non les évaluations ont été soumises pour cet établissement.

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