Le client n'a pas laissé de commentaire.Timothy S.
Customer Reviews for U-Haul of Urbandale
Pour nous contacter
Des Moines, IA 50322
(Across From Merle Hay Mall)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Just to bad parking lot is small but the staff knows how to get everyone their rentals to get going. Great work.Susan L.
Le client n'a pas laissé de commentaire.michael W.
Great customer service from beginning to end.Christina B.
Le client n'a pas laissé de commentaire.MYISHA S.
Le client n'a pas laissé de commentaire.greg A.
Mrs. Nikki was great! She was attentive had my trailer ready when I arrived. Was a real pleasure to work with!Aaron H.
Le client n'a pas laissé de commentaire.BETTY B.
Le client n'a pas laissé de commentaire.Andrew P.
Le client n'a pas laissé de commentaire.Mark G.
UHAUL of Urbandale is a very convenient useRussell C.
Need to make sure have enough room to move in the lot to get to equipment. One tail light on the trailer was out (turn signal but brakes worked) which we discovered after leaving the lot but told the people about it when equipment was brought back. Great people who helped me get what I needed and got me hooked up.Roger C.
Le client n'a pas laissé de commentaire.Maci M.
This location has a very small lot and it was quite difficult due to the amount of trucks haphazardly parked after hours to do a mobile check in on a Sunday and to get the truck and our personal vehicle in and out to complete the process.Matthew P.
Nothing- friendly, efficient staff!!!camille J.
The staff here is amazing! Even dealing with computer issues, they went way above and beyond to help me.ANDY T.
Guy who helped was great, personable and friendlyadam H.
Le client n'a pas laissé de commentaire.Alan P.
Le client n'a pas laissé de commentaire.Martin L.
Le client n'a pas laissé de commentaire.Timothy S.
Le client n'a pas laissé de commentaire.SUSAN H.
Location was open with 3 employees working. I waited 10-15 minutes at dropoff and finally disconnected trailer my self and left.Michael H.
Absolutely spot on, friendly staff, super helpful just outstanding overall experienceJorie K.
They were very busy, but made sure everyone got helped. Always easy to rent here. Good peoplesue G.
I will never work with Uhaul again.Lisa B.
Le client n'a pas laissé de commentaire.John P.
One person on duty and did everything he could. Hire a backup to assist him if you can.Dan I.
I pointed out one tire on the trailer had low tread and the rep said he'd put a note on my account in case something happen while on road. I felt the tire should have been replaced especially because we were traveling more than 950 miles. However, no incident occurred this time.Jolene N.
Don't need to do better. Kept up the great employee attitude and service.James L.
Le client n'a pas laissé de commentaire.Tyffany J.
I don't believe I have received my final invoice or receipt from this rental.James P.
Le client n'a pas laissé de commentaire.Mark J.
Le client n'a pas laissé de commentaire.Betty C.
Great service when I h a small le😅😀😃all three of them!!!donna W.
I have used this center twice with positive results.ALLAN L.
Le client n'a pas laissé de commentaire.LARRY L.
Eli was amazingly thorough and helpful.DAPHNE H.
My time said till 730 but no one was there when I went back so had to drop off keys and truck after hours but luckily got customer service and got me checked in. For future reference would be good to let people know ahead of time what to do if come back after closed.Zachary C.
Le client n'a pas laissé de commentaire.John C.
Le client n'a pas laissé de commentaire.BRETT P.
Have more 4-wheel dollys available for rent. Needed one, but they had none. The Cargo Van worked out very well for us.ROGER F.
Service was great. Helpful,friendly and over all customer come first was shown at this store.Susan L.
The customer service was awesome! Be sure to check the equipment and take pictures just CYA. I'd definitely use this location again.Brandi M.
Le client n'a pas laissé de commentaire.Janicka L.
Le client n'a pas laissé de commentaire.Rick C.
Le client n'a pas laissé de commentaire.Benard K.
Le client n'a pas laissé de commentaire.Josh K.
Very efficient operation. Easy to get on the road quickly. I would definitely use this location again. Nice people to deal with.Donald W.
First person told me no trucks available. Second clerk to first to check again bc there were two vans available, hitch eas what I'd asked about. Was then rented the van, without an inspection for prior damage,Girard W.
Le client n'a pas laissé de commentaire.Mitchell S.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.Joanne M.
I read on line: U-Haul â€" U-Haul does not officially offer a military discount however if you contact their sales department (800-468-4285) they will often extend a 10 % to 15 % discounts. Local U-Haul retailers are also known to extend a discount upon being asked. This is absolutely false advertising I called the # and got a complete run around. I normally do not ask for a military discount but this time I did. Why? 1. One way trip, drive to Spirit lake pickup, load and drive to my residence 2. My location that I was unloading truck was 5414 Quincy Street Saint Charles Iowa. 3. I did not need for two days. 4. I chose to drop off truck at Indianolia but changed to Urbandale IA. for convenience and security reasons. 5. The original miles were 263 that should of remained the same. The miles were changed to 236 approximately. This cost me a n extra 12 because it is roughly 30 + miles to the drop off. 6. When I called the # above requesting Military discount. I got a complete run around. I was transferred to three different departments. All denial of any Military discount. I am not one to ever take advantage of my Military service and I will not start now but I would recommend to eliminate the verbiage above. Just google it will be the first thing that pops up. Respectfully, Tim MulliganSteven M.
Le client n'a pas laissé de commentaire.Richard O.
Le client n'a pas laissé de commentaire.Veronica G.
Le client n'a pas laissé de commentaire.Scott O.
Worked great and I appreciate they made sure I had the vehicle I reserved.Greg B.
Very easy process and friendly staff. Will definitely use again when needed.greg L.
Le client n'a pas laissé de commentaire.Marion L.
Le client n'a pas laissé de commentaire.Jason H.
Le client n'a pas laissé de commentaire.rob S.
Le client n'a pas laissé de commentaire.DONNY S.
Le client n'a pas laissé de commentaire.Carrie M.
Le client n'a pas laissé de commentaire.Dustin H.
Everything was great! Friendly staff, clean equipment and a smooth ride! Fortement recommandé!Bryce A.
They charged me an extra 267$Candice T.
All of the service are really goodmbananay M.
Le client n'a pas laissé de commentaire.roger W.
Le client n'a pas laissé de commentaire.Lisa A.
Very small and congested. No room to park or pull around buildingMichael H.
The exit was blocked and had to back up between a car and the corner of the bldg. Then, watched while the lot attendant tried to poorly guide someone out who rented a truck. They had to get turned around. If the lot attendant would have just moved the van into a parking space, it would have been so much easier. Then, it was my turn and I tried to get him to move the van into a parking space, but he just moved it forward a little. I had to squeeze around the van! It seemed like he had no common sense. The parking lot was a fiasco to maneuver!!! I'll drive further to go to a better lot, next time.Linda C.
Le client n'a pas laissé de commentaire.William K.
My only request is to have some sort of way to get a reimbursement if a customer drops off the truck earlier than scheduled. Also, if I take time to fold or make the truck look clean before I return. I believe there should be some sort of credit. In todays world, a little customer service goes a long way and those two requests would be greatly appreciated for your customers. Merci.Devon W.
Le client n'a pas laissé de commentaire.Daniel C.
Top notch service.Edward P.
Le client n'a pas laissé de commentaire.Tyler L.
Le client n'a pas laissé de commentaire.Charisse B.
The guy that helped us was very kind and very helpful.David A.
Le client n'a pas laissé de commentaire.Tammy K.
Excellent young man who assisted me with pick up. He was kind and courteous.CAROL V.
Le client n'a pas laissé de commentaire.JACQUELINE D.
Le client n'a pas laissé de commentaire.KATHLEEN L.
Le client n'a pas laissé de commentaire.RICHARD S.
Guy that helped us hook up and take off trailer was excellent. Great communication, hard working and did an amazing job. He really made the experience. Would recommend this location because of him.CODY M.
We've recently had reason to deal with 2 separate Uhaul locations in two different states. The personnel working at both locations here and in Bolingbrook, IL on Frontage Road were really professional, helpful, and all around pleasant to deal with, even in the midst of not ideal situations. Great work and thank you to all!Heather S.
Location is small and was very crowded with trucks, trailers and cars. No room to park or turn aroundMICHAEL H.
Le client n'a pas laissé de commentaire.Mike F.
Nothing, everything is perfect!!!JOSE L.
Le client n'a pas laissé de commentaire.WILLIAM R.
Le client n'a pas laissé de commentaire.TAZEION D.
Fast friendly service. Returning the equipment was easy, and the employee was a kind gentleman.Porchia J.
Le client n'a pas laissé de commentaire.RAY W.
No where for customers to park way over crowdedJERALD B.
I dont remember the guy working but he was the only one there , he was so busy, phone ringing, people standing in line etc and he was still very nice, very professional, he still took the time to make sure every customer understood everything and even though he was going as fast as he could he didn't make you feel rushed. He is a VERY VERY good employee.FE M.
Le client n'a pas laissé de commentaire.MARK W.
Le client n'a pas laissé de commentaire.ROBERT G.
Le client n'a pas laissé de commentaire.NYANGEMA W.
Le client n'a pas laissé de commentaire.ELWANDA P.
Services supplémentaires à cet emplacement
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