The trailer wasn't road worthy & I got a ticket because of it. It wasn't ready and they used the wrong bulbs. Should have never take possession. Overall zero help from uhaul. But this is normal for uhaul.Brian C.
Customer Reviews for U-Haul of Vallejo
Pour nous contacter
Vallejo, CA 94590
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 3h00 pm
- 12/25/2022: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The hospitality is perfect. Will be submitting to other.victor W.
Le client n'a pas laissé de commentaire.Jose R.
Great all around service hereFloyd H.
Le client n'a pas laissé de commentaire.Holly K.
I was very satisfied with the level of customer service and the excellent condition of the rental truck will definitely recommend the location and will use the equipment againHector G.
Everyone was great. Indya was very helpful and cleared up any problems I may have had.Mary D.
All goodRatu V.
Le client n'a pas laissé de commentaire.James B.
Calvin was very helpful & the female associate from today was very kind as well!Kevin T.
Brake oil leaking Lights shut off while driving Trailer in a very banged up conditionRobert B.
Excellent customer service.Vita G.
Le client n'a pas laissé de commentaire.Alfonso A.
Great experience fast and easyHector G.
Very competent and friendly staff.Moses A.
Very convenient Very helpful Well organizeddean B.
Always good at this location! The vehicle was clean inside and out and I had to extend it an extra day twice and it was no problem! AlfordFrederick A.
Le client n'a pas laissé de commentaire.JOSE S.
Le client n'a pas laissé de commentaire.Louis C.
Truck smelled weird and it was so oppressively loud that the entire trip felt like a hippo screaming into your ears. Honestly with as much as I spent I'd expect better and will go with someone else next timeForrest B.
Le client n'a pas laissé de commentaire.karen N.
Awful customer service. No respect for customer's time. Systems are junk and takes forever to look up or change anything. All they care about is taking your money.Andrew A.
Le client n'a pas laissé de commentaire.Alan S.
Le client n'a pas laissé de commentaire.johnnie F.
Le client n'a pas laissé de commentaire.Benji C.
Le client n'a pas laissé de commentaire.BRENDEN C.
The customer service that I received was one of the best experienced.you have a good teamJesse C.
Told them Bentonville and they went ahead and rescheduled me for a different destination to deliver the truck that was closer to my house. I told him I was going near the airport Bentonville. Says right on the documents that I originally signed and it was a big hassle for me.jeff R.
Le client n'a pas laissé de commentaire.Oscar T.
Very nice and friendlyDelmar C.
Le client n'a pas laissé de commentaire.mark K.
Le client n'a pas laissé de commentaire.jay N.
Le client n'a pas laissé de commentaire.John C.
Le client n'a pas laissé de commentaire.Abey T.
Le client n'a pas laissé de commentaire.jorge H.
Le client n'a pas laissé de commentaire.Maria E A.
Le client n'a pas laissé de commentaire.Jeffrey T.
Calvin is great!Dina M.
Le client n'a pas laissé de commentaire.Tony C.
Le client n'a pas laissé de commentaire.VALENTE G.
Have more large trucks.barbara L.
Le client n'a pas laissé de commentaire.Babac D.
Le client n'a pas laissé de commentaire.Armando M.
Le client n'a pas laissé de commentaire.David O.
Le client n'a pas laissé de commentaire.Mike P.
Le client n'a pas laissé de commentaire.Zuhair S.
Le client n'a pas laissé de commentaire.Nicole N.
Le client n'a pas laissé de commentaire.Tyler E.
Everybody was very helpful as well as respectful. I was very tired and stressed out, the people cared and tried to help me as best as they could. When I brought the truck back the two people working were so kind I was out of it and they let me catch my breath and sit for a second because I didn't have any help. Was moving by myself. I am truly thankful for you all.Tianna T.
Make rates more clear. I had only heard your advertising $19,95/day. Was not aware that there was a time limit on that rate and then that it went to $99/day. I live on Social Security and rented from U-Haul for the low rate. If I wanted to pay $99/day, I would have rented a car from Enterprise. I am very disappointed.Marilyn P.
Le client n'a pas laissé de commentaire.Jeff C.
Le client n'a pas laissé de commentaire.James A.
More parking spaces neededrobin G.
Le client n'a pas laissé de commentaire.LANETTE T.
Guy that did my drop off had an Attitude but the guy that I picked up from was awesome need more workers like himSocheath T.
GREAT CUSTOMER SERVICE IN A VERY BUSY LOCATION!! UHAUL should hire better schedulers on their MAIN CUSTOMER SUPPORT CENTER to match the quality of customer support at their STORE locations. I made reservation on Tuesday to pick up a trailer in Concord CA location at 7:30 am. System confirmed it. Thursday got a text: " no trailers available", It changed location to Vallejo, Solano Co, confirmed at 7:30 am (i have to cross the bridge $7:), so I called the number on the text to see if I can change location. Scheduler confirmed me a pick up at 7:30 AM in a location that opens at 9:00 AM. Total ignorance, lack of professionalism, It made look bad all the good customer service each UHAUL location. I called the phone # on text referred to my reservation and I asked the lady who answered the phone if they were other UHAUL location in Contra Ccsta Co so I will avoid the $14 Tolls round trip. She said NO, then I asked if I could return it in Concord location. She said NO, I asked why, She repied: TRAILERS BELONG TO THE LOCATION AND THEY HAVE TO BE RETURN AT SAME LOCATION WHERE THEY ARE PICK UP. then when i said i was disappointed, she replied :"Do you want to cancel", I said no,, let me see what can I do, but I want to keep my reservation at 7:30, then she said ok pick up at Vallejo store at 7:30 am an dreturn at same location no later than Monday at 7:30., She also never said the location in Vallejo opens at 9:00 am Again another BAD employ who doesn't know what she is talking about it (at Vallejo location the great customer service said to me "no problem" and wrote the contract to return it in Concord) In conclusion I wasted 1,5 hours (7:30 to 9:00 am), $7 toll and $50 for 2 workers waiting for me to show up ) At Vallejo store I had a great experience with customer service who really took care of my paperwork and allowed me to return trailer at Concord location as well as the technician attaching the trailer to the car GREAT JOB VALLEJO STOREJuan P.
Calvin and Robert are always very helpful when we go there to pick up our rentals.Ann W.
Le client n'a pas laissé de commentaire.Jeff C.
Le client n'a pas laissé de commentaire.Julie H.
Unhappy employees,ignored by clerk for over ten minutes,Upon returning Van another worker of u hall was not friendly,Quincel S.
Le client n'a pas laissé de commentaire.Stacey S.
The 15 foot truck was great. Better than most of the fleet I rent in Vallejo.Douglas S.
Le client n'a pas laissé de commentaire.Stephanie G.
Wonderful in every way . The staff was very friendly and helpful..Ali S.
Le client n'a pas laissé de commentaire.paul Z.
Le client n'a pas laissé de commentaire.Gary P.
Le client n'a pas laissé de commentaire.William L.
Fast professional service.Robert M.
I was directed to go here when U-HAUL called and said my original reservation did not have my vehicle because that location forget to set up 24/7 pick up. When arrived for my van at this location they said they did not have any vans and ended up renting a moving truck. It was not Vallejo U-Haul's fault and I appreciate that they were able to get more a rental. The associate over the phone said he would charge me the weekday price for the mix up, but I ended up being charged the full weekend price.RYAN V.
Not much to improve everything was top notch servicePETR H.
Oil lift gate and locksBeverley C.
we very appreciate the help of Indya Gibson of Vallejo Team as well as Hayward team done awsome job.Ailen K.
Le client n'a pas laissé de commentaire.Karen W.
Great customer service always professional and friendly staff with positive attitudeVicki D.
The process of picking up my rental was so smooth and fast, the girl at the counter was super nice! When I returned my rental thought, the guys who are receiving the trucks are kinda rude, no greeting, smile, or eye contact, looked like they didn't want to be there. Have your return agents be more friendlyMaria Z.
Great servicerafael K.
Hello Uhal team, PLEASE INFORM ME IN WRITTEN ABOUT THE ARRIVAL OF THE NEW HITCH IN SAN FRANCISCO! I am writing to you today because I am really angry. I had a trailer hitch installed in Vallejo on September 1st. This doesn't work. On September 13th I was in San Francisco for an appointment to get a new hitch installed. At this appointment, Alex informed me that no hitch had arrived for my car and that he could therefore not install a hitch. I then spoke to the manager Adelia and she apologized and promised to order a new hitch. This should arrive on October 2nd. Today I called the office and was told that no hitch had arrived for me and I could not be told when this hitch would arrive. After that I asked Uhol to make an inquiry to the manufacturer to find out when the hitch would be ready for installation. The woman on the phone was very rude and refused to do this or even write down this information for Alex and Adelia. PLEASE INFORM ME IN WRITTEN ABOUT THE ARRIVAL OF THE NEW HITCH!Peter L.
Le client n'a pas laissé de commentaire.patrick L.
Le service a été excellent. No complaints and nothing to add for improvement. Calvin was very professional and made my rental experience a great one!!!james D.
already 100 % great service thanks so very muchbarbara G.
Le client n'a pas laissé de commentaire.Theodore I.
Le client n'a pas laissé de commentaire.Ibrahim Z.
Le client n'a pas laissé de commentaire.David H.
The manager Calvin in the vallejo ca on Solano ave is excellent😊GRACE G.
Le client n'a pas laissé de commentaire.Ben W.
Customer friendlyJayvee C.
Le client n'a pas laissé de commentaire.Ron W.
Le client n'a pas laissé de commentaire.Darrell M.
Le client n'a pas laissé de commentaire.Donald A.
Calvin is such a pleasant employee.Cynthia R.
More furniture carts!Carrie K.
Keep up the good workwanderley R.
Le client n'a pas laissé de commentaire.TAMALA M.
Folks were nice and helpfulJesse J.
Le client n'a pas laissé de commentaire.Juarez M.
Excellent customer service at the Vallejo location, both for pickup and return. Merci!Thomas T.
Le client n'a pas laissé de commentaire.Willa M.
Check tiresmaria T.
Le client n'a pas laissé de commentaire.Michele J.
asssdddLee B. | Expérience générale
staff there was the most positive. I was a little worried about the location and security but after talking with staff felt better. Asst Manager Calvin was super helpful with good customer service.David L. | Expérience générale
Nigel at the Vallejo store and Belinda in east bay scheduling get 5 stars. U-boxes not available as scheduled on either end. Nigel and Belinda were the only of 20 U-haul staff that took care of biz.Joseph S. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Service de propane livré directement à votre porte!
Nous offrons la plus grande sélection de l'industrie!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!