Le client n'a pas laissé de commentaire.JOSE C.
Customer Reviews for U-Haul of Vance Jackson
Pour nous contacter
San Antonio, TX 78230
(@ Vance Jackson and IH410 )
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Employees seems not to be helpfulJose M.
Always try to work fast & get me in & out in a good timeJOEL F.
Le client n'a pas laissé de commentaire.Edward T.
Le client n'a pas laissé de commentaire.MARIA U.
Le client n'a pas laissé de commentaire.Cesar D.
Nice people.MARK AARON Y.
Le client n'a pas laissé de commentaire.Raquel L.
I was in an out quickly. I appreciated that.Lauren R.
Great service!Grayson H.
Le client n'a pas laissé de commentaire.Marius P.
Staff was friendly and hospitable. They helped me unload my car but my battery was dead. They jumped it for me and safely guided my car off the auto transport. Quick and efficient turn in process!renee S.
Le client n'a pas laissé de commentaire.Makayla M.
Staff was courteous and professional!LOUIS G.
Le client n'a pas laissé de commentaire.Matthew R.
The mobile check-out process is not quite as straighforward as described on the website, with a lot more steps in the process, but once you start to follow the steps it gets easier. The member of staff who helped me was very good, very pleasant and helpful.Simon S.
Check van before it is sign put, we have rented several uhauls and have always felt safe , this one felt unsafe , tire felt as ot had a ball or unbalanced ot was a bit bouncingDavid P.
Le client n'a pas laissé de commentaire.JENNA H.
The staff was patient and helpful.RACHEL C.
Le client n'a pas laissé de commentaire.Gray H.
Service was excellent from counter to hookup and on drop off.DONNIE M.
Preform better maintenance on equipmentANTHONY W.
Le client n'a pas laissé de commentaire.Dominic M.
Carlos and his team were fantastic. Answered all my questions, chose the trailer that was best for my commute and hitched it up no problems. Would highly recommend and I'll definitely be back to rent from this location in the near futureJoshua L.
Le client n'a pas laissé de commentaire.Paul R.
Le client n'a pas laissé de commentaire.Carlos L.
I dropped off truck on a Sunday when they were closed but forgot my little JBL Bluetooth speaker inside. Called on the following Monday and the guy was very helpful in retrieving it. I truly appreciated it.Luis G.
Le client n'a pas laissé de commentaire.Gray H.
Le client n'a pas laissé de commentaire.RICHARD R.
Le client n'a pas laissé de commentaire.Christopher W.
Carlos and his staff of employees were very helpful polite and answered all the questions that I had I would recommend them and will be returning to this location for future rentalsRENE A.
When arrived i have to wait I didn't find him around waiting more than 10 minutes another customer was waitingHUSSEIN M.
Unfortunately, I had ordered a dozen furniture pads. The location did not have any available. I will give kudos for the representative trying to locate some for me; however, most other locations did not have any.LOUIS G.
Overall the location was very good. A bit slow and the guy who did the reservation was probably not the typical customer service person. He had the look on his face of boredom and didn't want to be there. He was not rude, or unfriendly, just not a people person and moved as slow as possible. I would rent from him again, I would rent from this location again, but I would go in there knowing was to expect this time.BRANDON JAMES B.
Le client n'a pas laissé de commentaire.DONALD R.
Le client n'a pas laissé de commentaire.ADAM B.
Le client n'a pas laissé de commentaire.Alec C.
Have Shamu from Sea World be there!richard H.
Lower the mileageESTHER W.
A little trouble at pick-up but the gentlemen at this location made it work!LAURIE M.
Le client n'a pas laissé de commentaire.JOSEPH R.
Le client n'a pas laissé de commentaire.CHRISTOPHER H.
Le client n'a pas laissé de commentaire.Yvonne G.
Le client n'a pas laissé de commentaire.Karl A.
Pick Up was somewhat inefficient. We entered our information online before the rental, then at pick up, the Uhaul personnel seemed to have to start from scratch with our personal information and rental details.Jodi K.
Le client n'a pas laissé de commentaire.jim S.
More explanations of how to use the equipment, clearer communication, dashboard was stickyJohn N.
Le client n'a pas laissé de commentaire.DESTINY H.
Improving masking/distancing implementation for inside the facility. We had to go inside to work out the reservation issue (listed below) and therefore didn't have a choice about engaging indoors. The lack of masking/distancing being followed by neither employees nor most other customers was disheartening and unsafe. Equipping employees to care more about the customer experience. We reserved a 10' truck which was switched to a 15' truck without our knowledge. In a 10' truck we wouldn't have had to tie down our items, but in a 15' truck we would. We asked if we could receive rope since the reservation was trained and the employee response was "no, but we sell rope". It was frustrating/disappointing to have an reseveration changed and then not be served in a helpful way as we tried to pivot our own plans.CARY T.
Le client n'a pas laissé de commentaire.DANIEL F.
Great staff, super equipment, will return.KIRSTIN C.
Le client n'a pas laissé de commentaire.DAWIT K.
Not to be treated like I was not going to bring back the uhaul the guy had me get my phone from my truck as well as my secondary person called and made sure our phones rang I did not get treated like that when I rented a uhaul just the week prior as well as when I turned around to look back at him he had an iPhone taking pictures of my license again I did not get treated that way the week prior.SHEILA H.
Clean vehicles between customer use. Food or droppings were left in the cupholder n driver's side doorwayTruquwelya W.
Mechanically, the van A/C controls were damaged and difficult to find the correct switch points.Guadalupe G.
Le client n'a pas laissé de commentaire.Seldon H.
Had two bad tires on the truck one blew out the other one was ready to blowRenne S.
I had a reservation 5 days prior for a 26' truck. I was unable to get my truck, and wasted 5 hrs searching for a truck, and had to settle on a 10' truck. No one ever called me back, customer service is the worst, 45 min wait times on the phone and then they just hang up. I am owed 50 $for my reservation being cancelled, and I want to know when it will come.TRAVIS K.
Le client n'a pas laissé de commentaire.MARK D.
Make sure you have enough dollies to fill the number that have been reserved. I had to go buy one because you were out.Scott O.
Le client n'a pas laissé de commentaire.AIDEN S.
Le client n'a pas laissé de commentaire.SARAH H.
When I picked up the truck in the morning there was a homeless woman sitting behind it. Maybe increasing security lights would be a good thing. The truck that I got had a pinch more than 1/4 tank of gas. I used about 37 miles worth of gas. Yet I had to fill it back up to half? that's bullshit. Lastly, that truck was crap. Barely any power steering, brakes were basically nonexistent. Truck loaded down going down the road, you hit a pothole and can hear the axle hitting the underside of the cargo box because of the horrible shocks on it. Not to mention the fact that I had to maintain a 30-35 degree angle hold on the steering wheel to go straight. Just a really shitty overall experience. May use penseke next time.Robert W.
Thank you for everythingFIDEL A.
Le client n'a pas laissé de commentaire.Nathaniel S.
Le client n'a pas laissé de commentaire.Paul H.
Le client n'a pas laissé de commentaire.MATTHEW R.
Le client n'a pas laissé de commentaire.Alisha H.
Le client n'a pas laissé de commentaire.Marlon D.
Not unless they have an hour to wait when you pick up and another hour when you return your truck.RHONDA M.
The service manager who signed us out once the trailer was hooked up misplaced our Credit Card...now it has to be reported as lost/stolen. Val Cotter (210)602-6405JAMES VALLEE C.
Le client n'a pas laissé de commentaire.DEBRA YVONNE D.
Le client n'a pas laissé de commentaire.Jordan C.
Le client n'a pas laissé de commentaire.JUANITA V.
Quick service and helpful employees.Marybeth B.
Le client n'a pas laissé de commentaire.Sarah K.
Easy drop offJoe M.
Le client n'a pas laissé de commentaire.JENIFER M.
Le client n'a pas laissé de commentaire.Megan D.
Le client n'a pas laissé de commentaire.DAVID C.
Le client n'a pas laissé de commentaire.MARK V.
Le client n'a pas laissé de commentaire.Nancy W.
Le client n'a pas laissé de commentaire.Brenda C.
Le client n'a pas laissé de commentaire.Jason H.
Le client n'a pas laissé de commentaire.JASON H.
Le client n'a pas laissé de commentaire.Bruce R.
Picking up a truck from one location and being told to pick up the trailer at another is extremely inconvenient. I spoke to multiple representatives and they all said I wouldn't need to pay anything extra when picking up the trailer since I had already paid at the first location, only to be told I needed to pay an additional 300 $! I then had to call customer service myself and spend an additional almost 2hrs over expected time which got in the way of my travel time as planned, to get the online pricing as advertised. This happened because they separated the orders. Had I not paid attention to the price I was being told to pay, I would've paid as if I was renting a trailer on its own without the truck reservation. True customer service would have been to arrange so both truck and trailer could be picked up in one location, not force the customer to go to 2 different locations and expect them to still pay same price.Karen D.
When you tell a customer you'll have equipment at a location have it.KIMBERLY F.
Le client n'a pas laissé de commentaire.rosalinda L.
While renting, UHaul's customer service was abhorrent. The pick up and drop off locations were excellent. It was the en route lack of ways to get help from UHaul that caused problems. I spent 2 hours in 100 degree heat trying to get car off car hauler. UHaul didn't call me back for two hours. I was in tears by the end of this rental. Thank God for Carlos help when we found him.Paul H.
I'm very thankful to Carlos for his help.Paul H.
Truck needed new windshield wipers. Old truck, no cruise control. No USB ports.MARTY T.
Le client n'a pas laissé de commentaire.rodolfo S.
Helpful staff, good variety of vehicles and moving supplies, quick check-out/check-in process. If the location only had more room to park vehicles, it would be outstanding. (not much can be done about that)Darin G.
Le client n'a pas laissé de commentaire.ALBERT A.
The employees were unprofessional. One of the employees kept telling all the customers how bad the other employee was at his job. He kept stating how he had to do everything himself and it was like he was working alone.BRIAN D.
Le client n'a pas laissé de commentaire.Jose R.
I am very happy with my trailer rental experience and will recommend this Uhaul location to friends and family. Unfortunately I do not remember the names of the two employees who assisted me, but they were extremely friendly, knowledgeable, and professional.ERIC B.
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!