Le client n'a pas laissé de commentaire.DEBRA YVONNE D.
Customer Reviews for U-Haul of Vance Jackson
Pour nous contacter
San Antonio, TX 78230
(@ Vance Jackson and IH410 )
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Jordan C.
Le client n'a pas laissé de commentaire.JUANITA V.
Quick service and helpful employees.Marybeth B.
Le client n'a pas laissé de commentaire.Sarah K.
Easy drop offJoe M.
Le client n'a pas laissé de commentaire.JENIFER M.
Le client n'a pas laissé de commentaire.Megan D.
Le client n'a pas laissé de commentaire.DAVID C.
Le client n'a pas laissé de commentaire.MARK V.
Le client n'a pas laissé de commentaire.Nancy W.
Le client n'a pas laissé de commentaire.Brenda C.
Le client n'a pas laissé de commentaire.Jason H.
Le client n'a pas laissé de commentaire.JASON H.
Le client n'a pas laissé de commentaire.Bruce R.
Picking up a truck from one location and being told to pick up the trailer at another is extremely inconvenient. I spoke to multiple representatives and they all said I wouldn't need to pay anything extra when picking up the trailer since I had already paid at the first location, only to be told I needed to pay an additional 300 $! I then had to call customer service myself and spend an additional almost 2hrs over expected time which got in the way of my travel time as planned, to get the online pricing as advertised. This happened because they separated the orders. Had I not paid attention to the price I was being told to pay, I would've paid as if I was renting a trailer on its own without the truck reservation. True customer service would have been to arrange so both truck and trailer could be picked up in one location, not force the customer to go to 2 different locations and expect them to still pay same price.Karen D.
When you tell a customer you'll have equipment at a location have it.KIMBERLY F.
Le client n'a pas laissé de commentaire.rosalinda L.
While renting, UHaul's customer service was abhorrent. The pick up and drop off locations were excellent. It was the en route lack of ways to get help from UHaul that caused problems. I spent 2 hours in 100 degree heat trying to get car off car hauler. UHaul didn't call me back for two hours. I was in tears by the end of this rental. Thank God for Carlos help when we found him.Paul H.
I'm very thankful to Carlos for his help.Paul H.
Truck needed new windshield wipers. Old truck, no cruise control. No USB ports.MARTY T.
Le client n'a pas laissé de commentaire.rodolfo S.
Helpful staff, good variety of vehicles and moving supplies, quick check-out/check-in process. If the location only had more room to park vehicles, it would be outstanding. (not much can be done about that)Darin G.
Le client n'a pas laissé de commentaire.ALBERT A.
The employees were unprofessional. One of the employees kept telling all the customers how bad the other employee was at his job. He kept stating how he had to do everything himself and it was like he was working alone.BRIAN D.
Le client n'a pas laissé de commentaire.Jose R.
I am very happy with my trailer rental experience and will recommend this Uhaul location to friends and family. Unfortunately I do not remember the names of the two employees who assisted me, but they were extremely friendly, knowledgeable, and professional.ERIC B.
Mr. Lemulle was very accommodating and professional. I appreciate his service and information he provided me.MICHAEL L.
Le client n'a pas laissé de commentaire.MARVIN L.
Great experience. The van leaked inside from the rain but everything was covered so no damages.KRISTY KAY M.
Excellent service à la clientèleEnrique V.
Do not send me the wrong addressFrederick R.
I was Charged for 10 miles more than the truck was showing and it was also noted on my contract.JUAN TIJERINA D.
Le client n'a pas laissé de commentaire.Patrick R.
Le client n'a pas laissé de commentaire.Jessica S.
Le client n'a pas laissé de commentaire.RANDAL J M.
The Vance Jackson experience was great but uhaul flopped big time. No 26' truck, no 6x12 cargo trailer. No call to tell us there was a problem. Charged more for a smaller truck and had to make two trips and burn 4 extra hours. Sure glad we made a reservation.RANDAL J M.
Le client n'a pas laissé de commentaire.David T.
Better signage for dropping off keysTimothy B.
Customer service guy was very friendly and helpful! The hook up guy was awesome as well.DAVID G.
Have no suggestions on improvement. Drop off went smoothly.Carolyn C.
Please extend kudos to Jacob Ybarra. He was so helpful and accommodating and very professional. He really knew what he was doing.Wayne A.
No complaintsJeffrey Z.
Manager and staff are very helpful and professionalJOSEPH H.
Le client n'a pas laissé de commentaire.MARCO ANTONIO G.
I only use the trailer for one day and still was charged for two days.Benard B.
Le client n'a pas laissé de commentaire.Jeffrey J.
Uhaul representative was VERY courteous and informative!Alicia B.
Le client n'a pas laissé de commentaire.GARTH E.
Le client n'a pas laissé de commentaire.pam S.
The truck was extremely messy. The ramp would not "go-in-place". Therefore, I could not use the ramp. The windshield had LOTS of bugs stuck to the windshield and headlights. I was offered another truck, but, I saw that a truck that had just come-in, was parked with the "ready-to-be- rented" trucks. So, I told them no. Because, I had already spent about an hour on the truck that had been rented to me. But, they did wash, and sweep the truck, which had LOTS of trash in the bed of the truck.JAMES STEPHEN M.
Staff very uninterested in making sure things done right Staff had me push the breaks/blinkers to test trailer lights, and said it was all fine, I trusted them and didn't look myself. (I drove home only find tail light was actually out) I asked staff about the appliance dolly I had reserved and paid for, they assured me it was in the truck. I trusted their word and didn't look myself. Only to arrive home and find no dolly was in the truck. These two mistakes led to 3,5 hours of my time being on hold/transferred with customer service and roadside assistance to get tail light fixed and appliance dolly they charged me for but did not provide. I drove to 3 different uhaul stores to try to pick up appliance dolly before I was finally able to get one. So I'm total 4,5 hours of time I has set aside to pack the truck was wasted because I had trusted the staff at this location and didn't check them myself. Needless to say It will be very difficult to get myself to use/recommend uhaul again.Ryan E.
Great place and the staff was as a team to get u in and out with the rentalFRANK A.
Best uhaul experience ever. Great managersFrank A.
Le client n'a pas laissé de commentaire.Elias G.
Le client n'a pas laissé de commentaire.JOE G.
Everything was great ..CELIA G.
Le client n'a pas laissé de commentaire.Kiam L.
I have used this Vance Jackson Uhaul dealer many times and they are very helpful and friendly.Pamela R.
Le client n'a pas laissé de commentaire.JOHNNY S.
Le client n'a pas laissé de commentaire.Rodolfo G.
Carlos and crew we're on it ðŸ'Œ. No long wait on either end of the transaction. Equipment was top notch as per usual, that's why I keep coming back.Richard H.
I had a great experience at this location. Very friendly, helpful and great working attitude.RICHARD W.
Great customer service!!GLENDEL C.
For several years I have used this location with great satisfaction. This time I was sorely disappointed except upon the return..KRECIA N.
Get some cargo vans and trucksLUELLA M.
Le client n'a pas laissé de commentaire.Steve H.
No, because I've been on the line for over 30 minutes at 210-349-8023 and also o. Hold for over 25 minutes. I have a simple question about the charges and cannot get anyone on chat or to answer the phone. Bad service.RUBEN D.
Great location. Open on weekends. Professional staff.HEMNAUTH R.
Crew always does an excellent job at this locationJoseph C.
Le client n'a pas laissé de commentaire.April N.
Such friendly staff!Nikki M.
Not a thingMary A.
Le client n'a pas laissé de commentaire.Ariadne O.
Le client n'a pas laissé de commentaire.David P.
Le client n'a pas laissé de commentaire.AL M.
Equipment requested was not loaded on truck. Moving blankets requested were also not on the truck. Also placed an order for other supplies and the order was sent to another location.Pablo V.
The trailer was an older model with a sliding upward door rather than swing open doors. I caught my fingers raising it twice because it slides quickly and into the upper portion. Also I was concerned with the outer dented condition but was assured I would not be blamed and which I was not at the turn in location which always appreciated.Brenda P.
Le client n'a pas laissé de commentaire.Emilio M.
Le client n'a pas laissé de commentaire.ROSAINETT M.
Trucks not available in town . Drove 44 miles to pick up one way to Colorado in Hondo texas, no one at store , no one answered phone , no one returned my call.Mike E.
Le client n'a pas laissé de commentaire.Mark M.
Quick, efficient and friendly! Great experience!Christine W.
The equipment wasn't swept out but it wasn't too bad. The customer service was horrible. Every time we called we were on hold for hours! Had trouble using the online system to work properlyMaria Z.
Le client n'a pas laissé de commentaire.Matthew A.
Le client n'a pas laissé de commentaire.Matthew A.
Le client n'a pas laissé de commentaire.Rene M.
Le client n'a pas laissé de commentaire.Thomas G.
Le client n'a pas laissé de commentaire.Timothy B.
Best service and customer care...ever. My service rep should have his own store.ADOLPHUS S.
Le client n'a pas laissé de commentaire.Patricia C.
Le client n'a pas laissé de commentaire.DAVID MANUEL F.
Le client n'a pas laissé de commentaire.JEFFERY P.
Excellent service à la clientèle. Lien is wonderful and very helpful!SARITA H.
Le client n'a pas laissé de commentaire.NEVA G.
Perfect personMATT K.
My pick up location was changed twice and it was not easy to notice the changes. A bigger alert or notice should be posted or sent via text. The original pick up location on DeZavala had very rude and unhelpful personnelJames V.
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!