Uhaul representative was VERY courteous and informative!Alicia B.
Customer Reviews for U-Haul of Vance Jackson
Pour nous contacter
San Antonio, TX 78230
(@ Vance Jackson and IH410 )
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.GARTH E.
Le client n'a pas laissé de commentaire.pam S.
The truck was extremely messy. The ramp would not "go-in-place". Therefore, I could not use the ramp. The windshield had LOTS of bugs stuck to the windshield and headlights. I was offered another truck, but, I saw that a truck that had just come-in, was parked with the "ready-to-be- rented" trucks. So, I told them no. Because, I had already spent about an hour on the truck that had been rented to me. But, they did wash, and sweep the truck, which had LOTS of trash in the bed of the truck.JAMES STEPHEN M.
Staff very uninterested in making sure things done right Staff had me push the breaks/blinkers to test trailer lights, and said it was all fine, I trusted them and didn't look myself. (I drove home only find tail light was actually out) I asked staff about the appliance dolly I had reserved and paid for, they assured me it was in the truck. I trusted their word and didn't look myself. Only to arrive home and find no dolly was in the truck. These two mistakes led to 3,5 hours of my time being on hold/transferred with customer service and roadside assistance to get tail light fixed and appliance dolly they charged me for but did not provide. I drove to 3 different uhaul stores to try to pick up appliance dolly before I was finally able to get one. So I'm total 4,5 hours of time I has set aside to pack the truck was wasted because I had trusted the staff at this location and didn't check them myself. Needless to say It will be very difficult to get myself to use/recommend uhaul again.Ryan E.
Great place and the staff was as a team to get u in and out with the rentalFRANK A.
Best uhaul experience ever. Great managersFrank A.
Le client n'a pas laissé de commentaire.Elias G.
Le client n'a pas laissé de commentaire.JOE G.
Everything was great ..CELIA G.
Le client n'a pas laissé de commentaire.Kiam L.
I have used this Vance Jackson Uhaul dealer many times and they are very helpful and friendly.Pamela R.
Le client n'a pas laissé de commentaire.JOHNNY S.
Le client n'a pas laissé de commentaire.Rodolfo G.
Carlos and crew we're on it ðŸ'Œ. No long wait on either end of the transaction. Equipment was top notch as per usual, that's why I keep coming back.Richard H.
I had a great experience at this location. Very friendly, helpful and great working attitude.RICHARD W.
Great customer service!!GLENDEL C.
For several years I have used this location with great satisfaction. This time I was sorely disappointed except upon the return..KRECIA N.
Get some cargo vans and trucksLUELLA M.
Le client n'a pas laissé de commentaire.Steve H.
No, because I've been on the line for over 30 minutes at 210-349-8023 and also o. Hold for over 25 minutes. I have a simple question about the charges and cannot get anyone on chat or to answer the phone. Bad service.RUBEN D.
Great location. Open on weekends. Professional staff.HEMNAUTH R.
Crew always does an excellent job at this locationJoseph C.
Le client n'a pas laissé de commentaire.April N.
Such friendly staff!Nikki M.
Not a thingMary A.
Le client n'a pas laissé de commentaire.Ariadne O.
Le client n'a pas laissé de commentaire.David P.
Le client n'a pas laissé de commentaire.AL M.
Equipment requested was not loaded on truck. Moving blankets requested were also not on the truck. Also placed an order for other supplies and the order was sent to another location.Pablo V.
The trailer was an older model with a sliding upward door rather than swing open doors. I caught my fingers raising it twice because it slides quickly and into the upper portion. Also I was concerned with the outer dented condition but was assured I would not be blamed and which I was not at the turn in location which always appreciated.Brenda P.
Le client n'a pas laissé de commentaire.Emilio M.
Le client n'a pas laissé de commentaire.ROSAINETT M.
Trucks not available in town . Drove 44 miles to pick up one way to Colorado in Hondo texas, no one at store , no one answered phone , no one returned my call.Mike E.
Le client n'a pas laissé de commentaire.Mark M.
Quick, efficient and friendly! Great experience!Christine W.
The equipment wasn't swept out but it wasn't too bad. The customer service was horrible. Every time we called we were on hold for hours! Had trouble using the online system to work properlyMaria Z.
Le client n'a pas laissé de commentaire.Matthew A.
Le client n'a pas laissé de commentaire.Matthew A.
Le client n'a pas laissé de commentaire.Rene M.
Le client n'a pas laissé de commentaire.Thomas G.
Le client n'a pas laissé de commentaire.Timothy B.
Best service and customer care...ever. My service rep should have his own store.ADOLPHUS S.
Le client n'a pas laissé de commentaire.Patricia C.
Le client n'a pas laissé de commentaire.DAVID MANUEL F.
Le client n'a pas laissé de commentaire.JEFFERY P.
Excellent service à la clientèle. Lien is wonderful and very helpful!SARITA H.
Le client n'a pas laissé de commentaire.NEVA G.
Perfect personMATT K.
My pick up location was changed twice and it was not easy to notice the changes. A bigger alert or notice should be posted or sent via text. The original pick up location on DeZavala had very rude and unhelpful personnelJames V.
Great service 5 StarsROBERTO C.
The original truck wipers were not working so they had to find another trebuchet for me.. did a great job. MerciEvelyn G.
The uhaul was not clean when we picked up. The reservation was pushed back 6 1/2 hours which was extremely inconvenient.VICTORIA L.
Le client n'a pas laissé de commentaire.ELIZABETH C.
The guy who picked up my order with the african/perhaps jamaican accent got me out of there super quick. Hes the best.Gerritt R.
Le client n'a pas laissé de commentaire.Bang X.
Le client n'a pas laissé de commentaire.Richard O.
Le client n'a pas laissé de commentaire.Lauren F.
The staff there is amazing - top notch customer service from all!ANTONIO D.
Le client n'a pas laissé de commentaire.Walter B.
Le client n'a pas laissé de commentaire.BURTON C.
Le client n'a pas laissé de commentaire.claudia C.
Christopher, helped me even before the store opened . He is a great employee I must recommend him and the store is one of the best in San Antonio!.CRAIG W.
nothing system worksJoseph C.
Good customer service. Made us feel appreciated.STEPHEN H.
I was supposed to pick up my equipment on De Zavala location. They did not have it there and I was not told so until my pick up time. I called U Haul number they provided me with multiple times but no one picked up. Somehow I was switched to Vance Jackson location without asking me. I called the location and spoke with Jacob. I told him that I needed my rental changed to one day which he refused to do. Additionally, I asked for a discount to compensate for the extra distance to pick up the equipment. He additionally refused this request. The gentleman who checked out the equipment was helpful.SOULEYMANE D.
This was my 4th location before someone would accept my return. On hold for 30 minutes before a customer service representative answered then transferred me and on hold for another 10. Worst experience of my life. When dropping off, I was the only person there. Guy said he would meet me out back to remove trailer. Then I waited 10 minutes and he never showed. I went back in and he was waiting on other customers instead of finishing with me. Horrible experience after 3 previous stops. I ended up undoing everything then some other guy came and lifted it up off my car. Uhaul is terrible. I will look into other means next time.keith D.
Le client n'a pas laissé de commentaire.Bryant H.
This was a nice easy process, and very quick.... when returning my rental took a lot longer for no reason, there was no one ahead of me, I think the employee was just a bit confusedJoanne B.
Le client n'a pas laissé de commentaire.Melissa G.
Le client n'a pas laissé de commentaire.Charles C.
Le client n'a pas laissé de commentaire.Hector R.
Easy to reserve online and quick checkout and check in.James G.
Le client n'a pas laissé de commentaire.JUAN G.
Le client n'a pas laissé de commentaire.JAMES V.
Le client n'a pas laissé de commentaire.gerald N.
Le client n'a pas laissé de commentaire.Ryan S.
Le client n'a pas laissé de commentaire.Taylore M.
Le client n'a pas laissé de commentaire.Daniel M.
The location was fine but I will never rent from Uhaul again...Tony P.
We have used this place multiple times and have had no problems. Very efficient for a small piece of property. Recommend.Louis S.
Le client n'a pas laissé de commentaire.BREE P.
I have done business with U-Haul for over 40 years, 25 of those years with this location. Their business model is [now] amazing! Their use of technology is great AND the employees all seem like they enjoy their jobs. There is no chant â€œmy pleasureâ€, the pleasant interaction is genuine!Deoborah H.
Le client n'a pas laissé de commentaire.JOSE P.
All went smoothly. Will definitely use again...Corey L.
Le client n'a pas laissé de commentaire.ESTEVAN C.
Le client n'a pas laissé de commentaire.TASHSHA G.
Le client n'a pas laissé de commentaire.Regina H.
Le client n'a pas laissé de commentaire.DAVID B.
Le client n'a pas laissé de commentaire.David U.
Le client n'a pas laissé de commentaire.ANTHONY W.
Le client n'a pas laissé de commentaire.Michael R.
Le client n'a pas laissé de commentaire.William J.
Le client n'a pas laissé de commentaire.SHAYNE B.
Le client n'a pas laissé de commentaire.Carlos C.
Have more counter help on hand. One person is not enough.ARTURO C R.
smartphone based rental needs an actual uhaul app. would improve the self-check process, eliminate website confusion. employees working in the store very knowledgeful, efficient, and helpful. great location for a uhaul. keep up the good business and thank youMICHAEL K.
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!