Customer Reviews for U-Haul of Ventura

5 827 évaluations

1322 E Thompson Bl   Ventura, CA 93001
(No on site rental parking short term only 30 Minutes)

(805) 648-7905

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(805) 648-7905

1322 E Thompson Bl
Ventura, CA 93001
(No on site rental parking short term only 30 Minutes)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brad M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Employee was exceptionally helpful and friendly!

Ralph J. 
Évaluation :
4

Slow customer service. Only one staff member at the desk.

John G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laura R. 
Évaluation :
5

A Great rental place 💝.

Jaerone H. 
Évaluation :
5

Employee was being trained by others. They were Very helpful. helpful

Michele W. 
Évaluation :
5

The extra supplies I ordered and paid for prior to picking up the truck were not put in the truck, so I didn't get them and will ask for a refund or a chargeback. Everything else was in good order and condition.

MICHAEL L. 
Évaluation :
3

The staff was great. Shouldn't get rid of them and go automated from a app. That will be a shit show. Also the inside and outside of truck was filthy. Dog hair all over seats. I had to wash front window when I got home in order to see out.

Patrick M. 
Évaluation :
4

Everything is ok

REYNALDO R. 
Évaluation :
5

Both employees at pick up and drop off were great and very helpful. The motorcycle trailer I rented was ready roll and quickly checked back in. One employee at opening is not enough, 1 guy was dealing with 4 customers at once, working the counter and running out to do hook ups etc, not fair to him. Need a counter person and 1 yard person at least.

Dean R. 
Évaluation :
1

I was supposed to drop off my Uhaul at a different location, I got a call sunday stating my original drop off location was filled to capacity and had to drop off on thompson and san jon road, it was a little farther away. When I went to drop off I filled up the tank and cleaned the truck as much as I could and the guy told me I went over my mileage and had to pay extra on top of what I originally agreed upon even though i agreed to drop off the location they decided to send to me. I do a lot of moving up and down the state, i will no longer be using Uhaul for my moving needs.

Miles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maegan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xima Y. 
Évaluation :
5

all good

ED C. 
Évaluation :
5

Customer service is first rate. Moises is obviously a key component to the success of this location.

Andy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan S. 
Évaluation :
4

Work like you care about moving the customer line through quickly. Our time matters too

greg H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ivette P. 
Évaluation :
5

The gentleman who checked me in, I believe his name was Moises, was extremely helpful, courteous, and quick without rushing. I would definitely rent again and recommend.

Christiane R. 
Évaluation :
5

There was a little mix up with the address that we were supposed to be renting from, but everything else was fabulous. I have rented from you guys before and it's always a great experience.

Bruce A. 
Évaluation :
5

the representatives made the whole rental process a breeze .. in and out in a very timely manner

James M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connan M. 
Évaluation :
5

To start off the truck with more gas. Have more 15 to 20” trucks available.

Michael C. 
Évaluation :
4

I have never started out with less than a quarter tank of gas but this time I did I barely made it to the gas station totally unacceptable but I believe they gave me a small refund credit because I put more in then it had how could I not

Roy F. 
Évaluation :
1

One way rental. Returned to the location and was charged a cleaning fee. I didnt know we now have to take the uhaul to the car wash! Ridiculous sneaky fee! Avoid returning your trucks here! If your the guy who did this...this review is your consequence for trying to sneak a charge in there in the end without telling anyone...by the way I got my money back from Uhaul corporate but this review is forever...hmmm... maybe you will think the next time you try to sneak a charge in! Good luck to you!

Neal R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruby K. 
Évaluation :
3

Customer service was very nice but long line and only 1 guy working. Truck had no ramp and was never told that, AC went out 30 minutes into the drive and after hours key return was difficult because the site kept kicking me off, took 45 minutes to return truck.

Holly B. 
Évaluation :
3

Had to wait an extra hour due to no truck available even with a reservation. We were not offered any compensation for this time.

Peter G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel G. 
Évaluation :
5

Great, helpful staff, as always!

Elizabeth M. 
Évaluation :
5

Joesuph and nick are always professional and nice

FRANK B. 
Évaluation :
5

The workers are fast, friendly, and reliable.

Tony G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yenyfer M. 
Évaluation :
5

Nothing, everything is good!

Maria V. 
Évaluation :
5

Rien

ARMEN E. 
Évaluation :
5

It was a Pretty good experience overall. The guys were professional, courteous and cut to the chase. Neat and clean work. Thanks. Basil

BASIL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim O. 
Évaluation :
5

I have used this location before and the staff has always been helpful.

David B. 
Évaluation :
5

I have never had any complaints with anything at this location.

Thomas C. 
Évaluation :
5

everything was great

SILVANO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron W. 
Évaluation :
5

The employee that check me out was again professional,friendly and efficient.

Robert R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

christina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pauline M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bud B. 
Évaluation :
5

Joseph the assistant manager is an excellent representative. He exudes positive customer care which is much appreciate.

Patti C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenny A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ANDREW D. 
Évaluation :
1

This review is not for the Thompson location, employees were great! Final pickup (3rd place as I was cancelled on twice before within 72 hours) location was fine, good employees. Overall experience with U-Haul was terrible. Was called and told 15 foot truck I originally reserved was not available at my original location, i would have to drive 16 extra miles, for a 20 foot truck for same price ( but with current gas prices I did not want or need a bigger truck, I was given a 20 additional miles but I had to ensure gas was at 1/2 tank so i had to pay for the extra miles in gas. I emailed location the night before to change pick up time but never heard back, tried to call before 8 and person who answered asked if it was an emergency and when I said no said we open at 9 and hung up on me. 5 min away from 2nd location, i was told I had to go to another location because that location did not have my truck available. I drove 90 miles from my home for this truck as it was close to location i was picking up furniture from. Lack of communication, poor customer service from the Ventura location off Stanley. Overall added additional stress to what should have been a straight forward transaction.

Rosalba S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James J. 
Évaluation :
4

The discovery of drugs and drug paraphernalia behind the passenger seat caused my daughter extreme anxiety, especially once we were followed by a black-and-white. She was sure we were both going to jail! Nothing of the sort happened, but the incident highlights the need for rigorous inspections on vehicles checking in!

GRAYSON J. 
Évaluation :
2

One of the staff working the front desk was very short with me and seemed bugged to help me. Truck was not maintained well.

TIMOTHY H. 
Évaluation :
5

Merci

Fernando P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff Q. 
Évaluation :
5

The guy at the Ventura store was a little rude but other than that..all went well

Jana C. 
Évaluation :
5

Awsome service!

Edgar C. 
Évaluation :
4

I was charged for gas that I replaced (was finally credited). It would be helpful if people were told to check their phone for after hour drop off text instructions as well.

RONALD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wende E. 
Évaluation :
5

Excellent service. I was in and out of there with a small trailer rental in, no exaggeration, ten minutes. The location could use more small trailer inventory though. Maybe creating an ability to stack trailers on lifts, tilt them up to save space, etc., could allow for more trailers on the same limited amount of real estate.

William F. 
Évaluation :
5

Excellent... everything.

Joe A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amalfi H. 
Évaluation :
4

outside dirty

john S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Pedro G. 
Évaluation :
5

A+ this location is the best

Robert N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louise M. 
Évaluation :
5

Always fast and friendly service.

KAREN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abigail R. 
Évaluation :
5

I don't believe you need to improve your service. Based upon my experience with the staff at this U-Haul location, and the vehicles they provided me to do what I needed to do, they should be the model of your company. I will continue to go to this U-Haul for my needs and will refer my friends and family to go there too.

Lee F. 
Évaluation :
5

The two men that helped us were very nice and efficient. They made the process easy and quick.

Jessica N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chasen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg P. 
Évaluation :
5

Joseph is very professional and helpful.

Ramin B. 
Évaluation :
5

Rien

Jonathan H. 
Évaluation :
5

Staff is great,Trucks are clean and nicley Sanitized.

Manuel S. 
Évaluation :
5

Very nice and friendly staff !!!!!!!!!!👍👍👍👍👍👍

Eugenio M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave H. 
Évaluation :
1

I have rented here for 3-4 years. Just rented a trailer and 20 ft truck for my building. Usually i get great service. Now you change personal. The new guy.estaball. he has a weird name. Never ask me how my drive with truck was. Never said hi. Never ask about equipment how it peform. Yelled at me for throwing trash in dumpster. I always throw my plastic wrap after my delivery of product. I told him no one ever said anything before and i rent for 3 years. He said it doesn't matter.so i told i can just go rent some where else he said go ahead. I guess i will have to take my business to your competitor just because of a little trash. Nice customer service

FRANK B. 
Évaluation :
5

This is a great Customer service Bus. Joseph Branchflower is awesome! I believe hes the Mgr.

Jonathan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
4

-The staff at the 800 number were very informative and attentive. -the staff at the location were accommodating, they listened and answered my questions, easy going. -Easy after hour truck return . I called 800 number for help, followed instructions.

georgina O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

Lock box

Mason G. 
Évaluation :
1

Waited in store, 3,5 hours in the store for box to be prepared due to scheduled pick up not be entered correctly. Requested to speak with Store Manager and have not received response. RIDICULOUS!

Erin M.  |  Expérience générale 
Évaluation :
3

The manager, Anthony, gives 5-star service. However, this location's setup is not optimal for long-term storage. If you primarily need moving services, it's a great choice! Great people.

Cara L.  |  Expérience générale 
Évaluation :
3

I did not expect the u-boxes to be so small, I had to leave many possessions behind. Calling u-boxes to verify details was torturous, minimum wait 25 minutes & > to reach a person. People nice tho.

Shelley W.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Icône Ventes de camions
    Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page