Évaluations des clients U-Haul of Ventura

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Ventura

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TOM H. le

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Le client n'a pas laissé de commentaire.

Maura F. le

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Le client n'a pas laissé de commentaire.

Micheal C. le

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Le client n'a pas laissé de commentaire.

Manny A. le

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Van had no has, on gas light. When picked up. I was confused about difference about using cell phone. Ended up having to go to counter anyways. Both picking up, and returning. Was time consuming both pick up, and return. When I did everything online which I thought would move things along. When you book online from your phone. Towards the end of reservation, it asks for verification code, but in attempt to receive it, broswer closed. And lost everything. Just not ideal.

Jazmin G. le

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Stay consistent from start to finished. I was promised a rate from the start and ended up paying double the rate.

Steven C. le

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Le client n'a pas laissé de commentaire.

Paul T. le

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Excellent team, very courteous. Appreciated it

Russell H. le

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Le client n'a pas laissé de commentaire.

Marco M. le

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Le client n'a pas laissé de commentaire.

William W. le

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Le client n'a pas laissé de commentaire.

Richard S. le

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I booked this trailer well in advance an asked specifically for a Westlake Village or Agoura Hills pick up near my business. When I booked, they said this would not be a problem. Then just before pickup they inform me that I have to pick up the trailer in Ventura more than 25 miles away!!! Furthermore, I had to do it over the weekend instead of Monday morning so we could still load on Monday. This was a terrible experience and cost me time over my weekend.

Berenice P. le

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I reserved a truck for 7am pick up to 8pm unfortunately I got sick and want there at 7 to pick up. I received a very rude and condescending message from one of the people in the office saying that I had reserved for 7 am pick up and it was obvious I wasnt there to pick up and that if I wasnt there by a certain time she would cancel. I really dont need anyone calling and threatening me to cancel, I can easily go to another place! Rude!

William C. le

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Too many cooks in the kitchen. The interaction between corporate, the Ventura U Haul location, and the movers was fractured and dysfunctional. I felt as if I had to resolve many of their self-generated issues by myself. Luckily, as separate entities they all worked fine with me.

Brian C. le

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Le client n'a pas laissé de commentaire.

James C. le

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U-Haul has always done right by our family, through a long series of moves and projects over the last 15 years. First in Pasadena and Simi Valley, now in Ventura. Manager/owner at Ventura downtown location is a great guy. Cheers

Guadalupe L. le

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I had the worst experience, rented it for Saturday confirm then i get a call 2 hours later that there was no availability and i had to go to another location to pickup on Sunday then in the evening i receive a call that they don't have the 17 that they will have a 20 for me instead, then i get another call that the 20 has a flat tire and it won't be available till the afternoon on Sunday. I picked up on Sunday afternoon and 45 minutes and they did have a 17 but by then i was too frustrated.

Jasmine B. le

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They were awesome

David R. le

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Le client n'a pas laissé de commentaire.

Selina S. le

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Le client n'a pas laissé de commentaire.

Violet B. le

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Make sure when reservations are made that the truck/equiptment is actually available.. not a complaint for this locations employees but for the uhal service all together.

Keith G. le

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Le client n'a pas laissé de commentaire.

ZEKE M. le

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Le client n'a pas laissé de commentaire.

Albert V. le

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Le client n'a pas laissé de commentaire.

Dillon V. le

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They accidentally kept my license throughout the day when I checked in, they forgot to give me moving pads that I paid for because they were late on giving me the rental and were rushing...

Eric L. le

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the truck i drove sounds like the front right wheel bearing is going out real quick

Junior P. le

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Awesome service from making the call for reservations to dropping the truck back to the yard . Thank you everyone for such a pleasant and fast rental service . I will defiantly keep on using Uhaul. Thank you J.Pomlele

Ralpoh G. le

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The guys at the store were very helpful.

Benjamin W. le

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There was only one person working and the line was long. I did the online return and the Dropbox for the key was not present and did not look like the photo referenced in the link.

Bernard M. le

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Le client n'a pas laissé de commentaire.

Gerardo A. le

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Le client n'a pas laissé de commentaire.

Dana M. le

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They should take the time to show you the truck n go over how it works just handed us keys after pulling it out just had us sign didn’t go over any present damage or info

Marc S. le

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Le client n'a pas laissé de commentaire.

Stephanie G. le

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The people were nice. However when we got on the road we realized the lights on the tow dolly didn’t work. Seemed like the wires were taped together and kept shorting out

Mark S. le

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Le client n'a pas laissé de commentaire.

Greg P. le

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Nothing to improve. Excellent service.

filomena m. le

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Le client n'a pas laissé de commentaire.

Jim R. le

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Le client n'a pas laissé de commentaire.

Wes C. le

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Le client n'a pas laissé de commentaire.

Sara M. le

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Terrible experience and even worse customer service

daniel wesley d. le

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Full tank from the get go would have been good other than that all good.

liz m. le

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All employees were very nice and helpful, truck was super clean and they made sure I knew how to lock, gas up and use mirrors correctly. ,Very friendly

David L. le

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Le client n'a pas laissé de commentaire.

James W. le

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This IPhone check in and pick up process is a pain in the arss! I won’t do that again.

Catherine A. le

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It is a small interior space. Make the counter/customer service reps more accessible. Too much product in the way. That being said, the customer service was excellent.

Charles T. le

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Le client n'a pas laissé de commentaire.

Christopher S. le

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The agents were very helpful, especially Joel (I think: sorry if I misremembered your name). The whole self check in with the app thing didn't work though.

Theresa Q. le

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Busy but attentive guys.

Marie O. le

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I would recommend this location. However, this is not the location we made a reservation. We made a reservation in Goleta California Months ago knowing we would be moving out our daughter from UCSB. We received a confirmation our trailer would be available in Goleta but were notified two days before we were to pick up the trailer that one was not available and we had to drive more than an hour to get it. We drove to Ventura on E. Thompson and picked up the trailer. If I ever need to use this service I would use the Ventura location if possible.

Zachary L. le

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My reservation was changed last minute and I was pretty upset about that. It wasnt even from this location but another one. I wanted a truck at 6am couldnt get one until 9am.

Guillaume S. le

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Le client n'a pas laissé de commentaire.

Aimee F. le

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Le client n'a pas laissé de commentaire.

Ernest R. le

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Very easy and professional rental process. Truck ran and worked great.

Elizabeth B. le

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Le client n'a pas laissé de commentaire.

Bill W. le

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Le client n'a pas laissé de commentaire.

Martin B. le

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Best deal in town one day rentals are cheap and they are very good people. Wait time for pick up was a little long.

thomas t. le

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Friendly, helpful, and attentive to customers

Constance S. le

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Nothing...Mark the agent who helped me set up was extremely helpful and knowledgeable on every step of this new experience for me. This U-Haul location has it together with Mark as asst mgr....will definately refer this location to all my friends.

Campbell M. le

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Mobile check in wasn't 100% smooth, as the mobile web page is slightly buggy, but still an upgrade over the old school paper method. Overall a good experience.

adolfo S. le

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Le client n'a pas laissé de commentaire.

Derrek O. le

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Employees were very helpful and the entire process was very easy and fast.

Aryn P. le

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First thing is the morning there is a huge line of people and only one or two staff. I used the online check-in and it was so worth it. Picking up my truck was a breeze and turning it in was just as easy. I definitely recommend using the online feature to speed things up, especially when there are so many people waiting in line all at once.

silas B. le

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Great guys here

Logan W. le

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Super easy rental. I made the reservation 5 minutes before I showed up. I think the guy that helped me was Anthony, he was on it with the paperwork and set had me up with a van in ~7 minutes. No more than 5 minutes for return, awesome.

Deborah R. le

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Le client n'a pas laissé de commentaire.

David E. le

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The 15 foot truck provided to me had issues with the throttle. The throttle stuck open when decelerating, as in slowing down when exiting a highway ramp. The engine continued at high RPMs. The throttle also stuck open once when backing out of a parking space almost causing me to hit other vehicles, requiring me to slam on the brakes and shift to neutral.

GUADALUPE P. le

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Le client n'a pas laissé de commentaire.

Patrick P. le

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Just continue to provide good customer service which is what I received in both pickup and return. I do realize I was lucky in that I got there at the "right time", both times, so did not have any delay due to other customers in line already.

Dan U. le

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The truck was not ready as promised but they made a call and another one came in 1 hour later. The main issue with truck was a filthy windshield. They cleaned it but was still full of bugs outside. I was anxious to leave so I accepted it.

RaChelle T. le

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Upon arrival we explained to the rep that we were late was it a problem? She said no but then said we could not keep the trailer for 6 hours because someone who made a reservation a week ago instead of the night before had the trailer reserved at 230pm so We had to have it back at 2pm or there was a $500 charge. We then proceeded to take a half hour to do paperwork and another while to get the trailer loaded in no particular hurry. We called uhaul and verified that there was no such $500 late charge but there was a small late charge. Instead of dealing with her awful customer service and bad attitude, we returned the trailer about 1pm and will have to rent the trailer again next weekend, a cost that could have been avoided if we had the full 6 hours. A courtesy call to let us know there was an afternoon reservation when we weren’t in at 8am would have been appreciated. Now, we have to spend double the cost to rent twice. We won’t do business with this location anymore.

deulce k. le

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Le client n'a pas laissé de commentaire.

Dennis H. le

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Le client n'a pas laissé de commentaire.

michael c. le

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Faster check in.

Marsha B. le

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I personally did not interact with anyone at this location.

EFRAIN V. le

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Charge fee right away

Robert F. le

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Van was not clean, especially windshield. But staff was friendly, efficient and helpful. Van was perfect for our needs. However we would not rent again due to the policy regarding dings, scuffs and any other minor wear. Small stickers were all over this van marking any damage even as small as a tiny ding. We did not have any issues with this but we were so worried about it it made the rental a negative experience.

koti m. le

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Very rude and untrained staff.

Steven C. le

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Le client n'a pas laissé de commentaire.

David E. le

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Le client n'a pas laissé de commentaire.

Mike R. le

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Anthony was friendly and very helpful. Thank you

Earl M. le

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Half of my rented blankets were damp when rented and I couldn't use them. They smelled of mildew so were obviously bagged too early. Was not happy but didnt have time to take them back.

ELAINE L. le

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Offer a flat daily rate or use a different system for payment. I don’t like how Uhaul projects the cost take that from my account then when returning add another balance. Too much of my money was on hold and not allowing me to touch my money. I feel like Uhaul can take whatever they want. I don’t like that.

RICK T. le

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Le client n'a pas laissé de commentaire.

Clayton G. le

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Attempted to use phone pickup. The truck was blocked in so I had to go into the building. There was a line out the door of people waiting and only one person working the desk. When it was finally my turn, the appliance dolly that I had reserved wasn't available. Overall the service and attitude were lackluster.

Amy G. le

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Only comments I have is they need more parking. It gets congested easily. But not sure there is much that can he done about that given the parking. Also, I tried to upload my DL for online check in and it didn’t work. All else was in great!

John B. le

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Very good service

Douglas F. le

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trying to get extra day and damage

anna M. le

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The location is hard to get in and out of

anna m M. le

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The only problem with this location was the traffic issue getting in and out, otherwise I would recommend it

Nathan C. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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The representative was very polite and helpful. The equipment was perfect for what we needed. The trailer with ramp and heavy-duty dolly made the move very easy. Checking back in was quick and efficient, with another nice representative.

James S. le

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Le client n'a pas laissé de commentaire.

Jeremy W. le

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Joel was excellent super professional and friendly he helped us out a lot. The only thing about that location is that it is so tight. I’m glad we didn’t have to pull out the U-Haul ourselves!

Marlene M. le

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Le client n'a pas laissé de commentaire.

shouwei r. le

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I rent a Van for moving a freezer from Ventura to Santa Barbara. The lady who workes there asked me how far it would be, I said it will be around 90 miles, then she didn't say anything else and charged me $63 for my trip. But when I came back returning the Van, She said I drove over 100 miles, so I should pay total $110. Before I took the Van, she did not say anything about the price would be different if it is over 100 miles. I drove over that 18 miles just the distance from Uhaul Ventura to my home. If I knew there is limited mileage rule, I would leave my car near by the Uhaul location. I don't have to go back home to take my car and then return the Van. I don't know how your employees work, they should let the customer know as less as they can? I never had this bad experience in the past. Now I feel Uhaul is making trap for customers. I will never rent Uhaul any more.

Michelle S. le

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Le client n'a pas laissé de commentaire.

Glen R. le

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Le client n'a pas laissé de commentaire.

Eric P. le

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Le client n'a pas laissé de commentaire.

kim y. le

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I was disappointed that we had made a reservation for 9 a.m., but when the driver of the fleet vehicle arrived they told him that the hitch installer was not in until the afternoon. We had to make a second visit at 5 pm that afternoon.

chris t. le

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Le client n'a pas laissé de commentaire.

Kevin B. le

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Le client n'a pas laissé de commentaire.

Liza S. le

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I was told that estimated cost for the rental, but was not aware there would be a $100 hold on my card until my card was ran. The customer should be told about the hold on their card upfront.

Reed J. le

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Friendly, efficient, professional staff.

edna l. le

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I have been overcharged. I need someone to contact me.

Danteryail H. le

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Le client n'a pas laissé de commentaire.

Sean F. le

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Le client n'a pas laissé de commentaire.

Jeannie M. le

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I have sent an separate email explaining my experience. I am very disappointed with how I was treated. I was overcharged on my credit card an amount that was a different amount from the invoice amount that I signed for. I then received a call 3 hours making accusation that I had dented the van.

jerry h. le

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I suggest tongue jacks - I had to disconnect once - very difficult.

Jordan F. le

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The guys there were, unfortunately, dealing with individuals cutting the gas lines of the trucks to steal gas. The first truck I had was victim to this and the guys traded in my trucks very quickly which helped with my tight timeline. I appreciate the service and professionalism.

Kelly M. le

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Le client n'a pas laissé de commentaire.

Joel A. le

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Le client n'a pas laissé de commentaire.

Lawrence J. le

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Nothing. The employees were extremely professional, and friendly.

miles S. le

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Very happy with the attention and service I received. reserved equipment ready when I arrived. Paperwork handled easily. Trailer hooked up and safety checked efficiently and I was on my way. Same level of service when I returned the trailer a few hours later.

Garrett N. le

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Le client n'a pas laissé de commentaire.

MAri F. le

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I have rented trucks from this location before and everything was great. This time, however, not so much. They scanned my drivers license and my birthdate was wrong and I couldn't rent a truck, even though my birthday was correct on the front of my license. Then my friend came to rent it for me, and the same thing happened to her.....

Beverly F. le

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Le client n'a pas laissé de commentaire.

Monica G. le

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Le client n'a pas laissé de commentaire.

Sandra U. le

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Kind knowledgeable friendly staff

paul s. le

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The ONLY thing I questioned was the phone rep booked a MUCH bigger truck needed. I told him I was picking up 2 X 6 ft chaise lounge chairs. He booked a 10 ft truck at $19.95 plus $1.09/ mile. When we got there we over rode him and insisted on the cargo van which would have fit 6 chaise lounges easily plus even more for $19.95 plus $.79 / mile. We drove 80 miles and that would have cost us an extra $24 had we listened to him. To me, it was an obvious case of oversell. After we got past that, at the site, everything went PERFECT, polite people, clean truck, fast check in and check out.

Alexandra M. le

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Le client n'a pas laissé de commentaire.

Bernie M. le

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Le client n'a pas laissé de commentaire.

peter f. le

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Le client n'a pas laissé de commentaire.

Priscilla M. le

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Very disappointed due to my unique situation. I rented a truck and drove 5 miles to load my moms furniture but the cleaning staff at her house decided to purchase the furniture therefore I did not need the u-haul truck. I returned the truck within 1 hour but had to wait for customer service due to busy location which set me outside of the 1 hour timeline. I asked for some kind of refund since i didn't even use the truck but I was still charged $49.99 for less than 10 miles use, no gas used, and the truck was in my posession for possibly 45-50 minutes. I would like to ask for a review and refund of at least 50%. Thank you for your consideration

Christian O. le

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Le client n'a pas laissé de commentaire.

jennifer p. le

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Greet people when they enter the store and acknowledge they are there. I left my phone in the rental vehicle and when called to see if they had it was advised they were too busy to help. I just spent $83.00 for three hours and they were to busy to check if my phone was in there truck. No one ever called back either.

Bryan A. le

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Le client n'a pas laissé de commentaire.

Monique D. le

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Le client n'a pas laissé de commentaire.

Brian H. le

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Le client n'a pas laissé de commentaire.

Carol M. le

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Customer service could be better and parking on site would have been nice.

Joshua I. le

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Workers refuse to help and just sit around on their phones. Employees that are avaiable are physically unable to do work and forced to stress their bodies to the point of injury and damaged my trailer hitch on my car by setting the trailer on my hitch and having it slide off. Workers were very rude and did not help me drive out of the parking lot. Other Uhaul locations bring trailer to my vehicle and direct me out of the facility and this one I had to make a 10 point turn and was only able to exit through the entrance when a passerby noticed I was struggling. Workers are incompetent and management is either completely unaware or ignorant to the terrible service they support. Changes need to be made and wrongs need to be righted.

Sharonn K. le

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When my truck was found to have a problem, and I was freaking out, the owner helped me call roadside assistance. He was awesome and I feel bad that he has to deal with people vandalizing his trucks. The gas line in the truck I had was cut, but after I spoke with roadside assistance, someone was out to fix right away and I was on the road in less than an hour. I was so impressed between the Owner of this Ventura location and The U-Haul company in general.

Donald K. le

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Great customer service

Hollyn H. le

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Le client n'a pas laissé de commentaire.

DAVE W. le

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Increase staff. These guys work hard but get buried when it gets busy.

Jared L. le

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Le client n'a pas laissé de commentaire.

James H. le

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Geat service, very helpful. Even went out of their way to help me troubleshoot way my trailer lights were not working. And we got them working. Thank you.

Alan D. le

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Everything worked out very well. It was easy to secure the rental and easy to return it.

Todd M. le

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Le client n'a pas laissé de commentaire.

Laura F. le

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Le client n'a pas laissé de commentaire.

Bill F. le

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Staff was courteous, polite and very helpful b

Sandra B. le

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I found it interesting that 19.99 per day becomes 50 per day plus.

Anne B. le

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Le client n'a pas laissé de commentaire.

jeff g. le

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Rented an appliance dolly.

dan s. le

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The service was great -- the employees clearly explained what I needed to know about the rear door latch. But the parking brake release was not clearly labelled -- causing a momentary panic till I figured out which handle was which.

jon s. le

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Le client n'a pas laissé de commentaire.

Caroyln N. le

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Le client n'a pas laissé de commentaire.

Thomas D. le

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I have used uhaul many times and never had a bad experience. I rented an open trailer.. They put 2 packs of blankets in the trailer. As soon as I got on the 101 freeway the blankets came out of the trailer. I believe they were not shrink wrapped properly because they would not fly out as a tight packed bundle. I went back to the store and the owner told me they were my responsibility and it would be $120 for the lost blankets. After some haggling we agreed on $60 for half the blankets. Then he said he had no more blankets. I proceeded without blankets. When I got back on the 101 Fwy I saw that half the blanket were recoverable from the right side of the Fwy. We returned the trailer with the 6 blankets and I don't think I was charged. The point is the whole ordeal kinda ruined our day.

john B. le

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Le client n'a pas laissé de commentaire.

Gregory C. le

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Le client n'a pas laissé de commentaire.

Charles S. le

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Le client n'a pas laissé de commentaire.

TIMOTHY G. le

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Same as other location, told nothing I can do should have been done at pick up location.

Michael B. le

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The web site is too much

Patrick M. le

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Nice staff....fairly quick service. Well done!

Hue Hue M. le

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Thank you for All of your excellent Sercice

Heike M. le

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Le client n'a pas laissé de commentaire.

edward k. le

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I blew a tire and COULD NOT contact u haul. Tried for an hour Finally drove to an open location found on phone. Arrived and waited an hour and a half before they finally put an unmatched tire on. Don't rent for cross country like I did. Check out competitors for spare tire and service. Don't go across Wyoming or Nebraska without prayer because u haul is no help.

MICHAEL K. le

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Le client n'a pas laissé de commentaire.

Alan B. le

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I have used this UHaul location for years. Excellent. The staff is great but the computer system is slow. Takes longer than necessary to check out.

Lissa W. le

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Answer your phone, for one. Secondly, wipe down the inside after a return and please disallow smoking in the vehicles. Other than that, the vehicle was in good working order.

Sarah A. le

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Make sure the key is in the box for mobile pickup.

Barbara B. le

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Le client n'a pas laissé de commentaire.

Natalie K. le

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Uhaul as a company is a joke. You call customer service and you get the rudest people you have ever met and know nothing about there own website. If your going to suggest 3rd parties on your website I suggest knowing how to help get ahold of them

JULIE M. le

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I called the weekend before and picked up the van Monday. Thank you for your 7 am open to 7pm closing. I had time to get my stuff from storage, unload it, and be back the same day! Price was reasonable, van easy to drive...

Mary L. le

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Le client n'a pas laissé de commentaire.

Joel M. le

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It seems to me, although I check in online, there is a lot of redundancy when I arrive at the pick up location. They tend to gather the exact same information I have already provided online. It all seems to take an inordinate amount of time.

frank h. le

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The best customer service ever

Douglas F. le

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better mileage cost.

John M. le

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None

Doug C. le

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Le client n'a pas laissé de commentaire.

jeff h. le

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My experience good not have been better Thank you

richard c. le

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Le client n'a pas laissé de commentaire.

Michele S. le

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location makes drop off a little difficult

Harry S. le

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Le client n'a pas laissé de commentaire.

Laura A. le

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Le client n'a pas laissé de commentaire.

Jack p. le

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Le client n'a pas laissé de commentaire.

Bruno T. le

Évaluation :

The online rental tool made the services worst

Gregory N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Antonio C. le

Évaluation :

There were some pieces of trash in the cab and in the bed: an empty pack of French fries and a half full water bottle inside, and a disposable coffee cup full of coffee in the bed. The line was also very long in the morning.

Julio F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jennfier T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ramon V. le

Évaluation :

1. Not enough customer service at the counter. Waiting for help. Once helped, the service was good. 2. Hate the game of the gas tank not being full and the have to guess how much to put in upon return. This must be a rental truck trick cause others do the same. 3. Check out was easy.

kim d. le

Évaluation :

Exceptional customer service!

junior p. le

Évaluation :

Excellent service, quick and easy, great customer service from Anthony. Would definitely go back .

Erin M. le

Évaluation :

Waited in store, 3.5 hours in the store for box to be prepared due to scheduled pick up not be entered correctly. Requested to speak with Store Manager and have not received response. RIDICULOUS!

Cara L. le

Évaluation :

The manager, Anthony, gives 5-star service. However, this location’s setup is not optimal for long-term storage. If you primarily need moving services, it’s a great choice! Great people.

Shelley W. le

Évaluation :

I did not expect the u-boxes to be so small, I had to leave many possessions behind. Calling u-boxes to verify details was torturous, minimum wait 25 minutes & > to reach a person. People nice tho.