Le client n'a pas laissé de commentaire.allan G.
Customer Reviews for U-Haul of Vestal
Pour nous contacter
Vestal, NY 13850
(Btwn Bunnhill & Jensen Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
No issues. The process was smooth from reservation to pickup to drop off. All of the staff were friendly, knowledgeable and ready to answer any questions we had. Thank you!!christine G.
Le client n'a pas laissé de commentaire.Darryl L.
Customer care and service were excellent.Robert S.
Excellent staff, well run location. I rented the 12' tow behind trailer which has four wheels. This is a great design. The quad wheels have independent leaf suspension which reduces the impact of bumps and potholes. They make for a very steady ride with no swaying. Plus this model has powered hydraulic brakes which is very reassuring.Peter Y.
Very good thanks so muchrakesh K.
Vehicle shock absorbers need changing for a smoother ride.John M.
The crew in vestal made sure I had the right trailer for the job 👌Kenneth F.
Le client n'a pas laissé de commentaire.stephen P.
Le client n'a pas laissé de commentaire.Alan W.
Le client n'a pas laissé de commentaire.Clinton S.
Le client n'a pas laissé de commentaire.RICHARD C.
the way the website allows you to reserve a truck for a time that the location is not open. We rented for 6am but the location didnt open until 7.Jonathan V.
Le client n'a pas laissé de commentaire.Amanda R.
Anthony and the other sales associate were WONDERFUL â€¼ï¸â€¼ï¸ Both very knowledgeable, courteous, helpful, friendly and had exemplary, exceptional excellent customer service. They were really AWESOME 朗 and AMAZINGâ£ï¸â£ï¸ THANK U!! Dr. Titus & Mrs. Ami TitusAmity T.
Le client n'a pas laissé de commentaire.Neil M.
I went in person to the location on Campville Rd. In Endicott. He had difficulty with my request as he was unable to put it through on the computer so he gave me the number of the Vestal location. They were able to help me with the rental but I was expecting to pick up the truck in Endicott. I was scheduled for pick up at 9:30 but when I arrived the office was closed. There was another couple who had been waiting since 9:00. When he arrived at 9:45 he couldn't find me in the computer. He then told me I had to go to Vestal which was way out of my way and made me late for my moving helpers. They were helpful in Vestal but the person in Endicott was very unprofessional.JoAnne N.
Everything was excellentJeff B.
Everything was acceptable, the guys were quick & professionalBARBARA M.
Le client n'a pas laissé de commentaire.Michael F.
Le client n'a pas laissé de commentaire.Catherine H.
Le client n'a pas laissé de commentaire.Samuel G.
Le client n'a pas laissé de commentaire.April C.
My experience with the Vestal U Haul was great I was in and out fast. I do have a suggestion though, is when renting a pickup truck there should be an option for truck ramps of course at an additional charge in case the customer may need them but the store did not have any. Other then that this is the 3rd time I used this location with in the past 2 years and had exceptional experience.Alvin M.
Le client n'a pas laissé de commentaire.Rocco E.
Mr. Hall was great to deal with and made sure the hook up was correct. Great asset to your company.joe E.
Le client n'a pas laissé de commentaire.Samantha B.
Le client n'a pas laissé de commentaire.ANTHONY J.
Le client n'a pas laissé de commentaire.Anne L.
Le client n'a pas laissé de commentaire.Ronald D.
Le client n'a pas laissé de commentaire.Marcus D.
Nothing to suggest. You've got it covered. Excellent service à la clientèle. Attentive, professional, courteous. Thank you!!!Kenneth R.
Le client n'a pas laissé de commentaire.Tyler L.
The person at the counter was not very cooperative. He could not find my name, and did not even want to look at my reservation number when I did show him. When the trailer needed to be hooked up, he asked me to back up 10 feet when it was way easier to roll the light trailer by hand. He was also acting in a racial manner, which was unpleasant to say the least. Customer service is the weakest link at this location.pavel C.
Vestal UHaul was open on Labor Day, and the technician made the auto trailer return fast and easy. Great to find them open late on a Holiday.James E.
Le client n'a pas laissé de commentaire.lee W.
Le client n'a pas laissé de commentaire.Gwendolyn W.
Le client n'a pas laissé de commentaire.Phil T.
Le client n'a pas laissé de commentaire.Julianne B.
Le client n'a pas laissé de commentaire.Jeff K.
Le client n'a pas laissé de commentaire.Bridgette V.
Excellent from start to finish. Definitely recommendedTerri P.
Le client n'a pas laissé de commentaire.Sandra C.
Le client n'a pas laissé de commentaire.Gregory B.
Le client n'a pas laissé de commentaire.Robertk R.
Le client n'a pas laissé de commentaire.Violet D.
Very helpful.Steve D.
Le client n'a pas laissé de commentaire.Kevin K.
Nothing! The staff are truly excellent and the whole process was easy and quick. Customer service helped with reservations times and were also super friendly and easy to work with.Alesia C.
Staff was friendly, truck was clean, all goodKevin S.
nothing yet I had a great experience with the vestal parkway U-Haul.rick S.
Le client n'a pas laissé de commentaire.Stephen S.
Le client n'a pas laissé de commentaire.John V.
Both guys at the desk were wonderful. The truck was new and in great condition. Great on gas mileage as I drove from NY to NC. Check in was fast and returning the van was a breeze.Allison C.
Check in and check out very good and efficient. Keep it up.Bill R.
Fast courteous service with clean well-maintained vehiclesLyle T.
Le client n'a pas laissé de commentaire.Amber B.
Le client n'a pas laissé de commentaire.Joseph M.
Le client n'a pas laissé de commentaire.Julie F.
I originally reserved a 12' trailer but when I got there I realized how short it was. The young man at the counter was super helpful and let me swap into a 20' truck and got me on the road fast. Both the guys at the counter were really nice and efficient. I appreciated the great customer service and the ease of upgrading my equipment.Jennifer O.
Le client n'a pas laissé de commentaire.MIKE M.
Le client n'a pas laissé de commentaire.DONNAMARIE V.
Very clean vehicle. Staff is absolutely wonderful. Professional and polite.Annmarie P.
Online reservations and return needs to be more user friendly for all kinds of phones but other than that very pleasurable atmosphere. MerciLisa D.
If a vehicle is reserved a week ahead, it should be there. They should not leave a message, that you might not get, on your phone saying they moved your pickup an hour away. Yes, they were going to give me 60 extra miles without charge. However, those miles would have been used bringing the truck to the house before we could load it. Not to mention the delay of an hour drive to get it and an hour drive to the house to pack it. Very unprofessional and made it seem U-Haul doesn't even care if their customers are inconvenienced. Very disappointed.Linda P.
Le client n'a pas laissé de commentaire.Donald R.
Le client n'a pas laissé de commentaire.William W.
Le client n'a pas laissé de commentaire.charles B.
The absolute best U-Haul in the southern tier. The entire crew works dillegently and the manager is superb!EMMANUEL A.
Le client n'a pas laissé de commentaire.RICHARD C.
It has to be the most efficient company I ever seen. People are like machines. No wasted energy. You get in and get out at both ends of the trip. No hassle getting or returning.Justin L.
I had a little hiccup, but in dealing with Anthony he had it all straightened out within an hour.John S.
When they didn't have the vehicle I wanted and refunded the $50 deposit I was under the impression that when they told me to come in the morning for a completely different vehicle they weren't going to put another $50 hold on. Plus the $97. The van was clean except for there was a dirty sock in by the seats. Overall it was decent.Alexis B.
Le client n'a pas laissé de commentaire.John D.
We need to let the customer know that if your paying cash for your rental their will be a 100 deposit and if your paying cash and need a dolly they will charge you an extra 180.00. I was not told this and I did te the person that made the reservation that I was paying cash.Terry D.
Cabin smelled off heavy cigarette smoke.Had to keep windows down just to be able to sit in the cabin.Ryan M.
Le client n'a pas laissé de commentaire.Eric M.
Two lights were on, check engine and another one. Check in person was rude. Check out person was excellent.barbra R.
The gentleman who assisted me, was wonderful, very polite, and very helpful.Annmarie P.
Pickup and return were extremely quick. I was impressed with how efficient this location is operated.Samuel S.
Only problem I had was I purchased two Wardrobe boxes and I did not receive the bar to hang the clothes on.Cecelia C.
Worst experience ever went to the Vestal location he did not check to see if equipment was available had me go to two others to return to him two hours later worst experience everListon W.
When ordering two pieces of equipment three months in advance at a specific location I should not have to pick up trailer 1hr away from the first location I needed on pickup day.Anthony B.
Keep up the good work!!!Stephen P.
Le client n'a pas laissé de commentaire.WILLIAM M.
Stop double booking your fleet during the biggest moving week of the year in Ithaca NY so people don't have to scramble to find a way to move their whole house with less than 24 hours notice, you greedy fuckheads. I had to drive 70 extra miles with my van, plus lean on friends to ferry me to and from Binghamton just to make my move happen, and that costs money thanks to your pricing structure. Worst booking system ever, can't even count on getting your reservation! Absolute bullshit, you should be ashamed.Maxwell J.
Le client n'a pas laissé de commentaire.Sara C.
Le client n'a pas laissé de commentaire.Tim B.
Le client n'a pas laissé de commentaire.Patricia B.
Le client n'a pas laissé de commentaire.Robert B.
Le client n'a pas laissé de commentaire.Robert B.
Friendly knowledgeable staff. I had made a reservation, was quick to get the truck, and when returned the check out process was even quicker. Truck ran great, no problems at all! Great experience!Scott N.
Le client n'a pas laissé de commentaire.Rasheedah F.
Le client n'a pas laissé de commentaire.Tina M.
I'm not happy that I had paid last week for another 2 days on it cuz it was in mysons name and he got charged 100 and some dollarsJason R.
Le client n'a pas laissé de commentaire.Brian M.
I would let them know the equipment was nice. Service lacking, like no one cares.Edward M.
Le client n'a pas laissé de commentaire.Stacey C.
Nothing! This location is amazing the staff is knowledgeable and helpful, the equipment is in great shape and the retail store has everything you need. This team provides a best in class customer experience every time I visit, whether a rental, propane or retail visit I always feel like a valued customer .WILLIAMGEORGE L.
I got double charged and nobody's doing anything about it I'm fucking pissed and I'm never going to that location againVincent J.
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