Customer Reviews for U-Haul of West Sacramento

5 494 évaluations

1750 W Capitol Av   West Sacramento, CA 95691
(S of Jefferson)

(916) 371-6062

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(916) 371-6062

1750 W Capitol Av
West Sacramento, CA 95691
(S of Jefferson)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

There was a customer ahead of me who had a meltdown. Said some tough things. The manager handled it no problem.

David A. 
Évaluation :
5

There was a little bit of a wait to drop off the trailer but it was Friday afternoon and everybody kept their cool

Deeanne D. 
Évaluation :
5

The team at this location (again) did their best to make this a painless experience (moving is NEVER painless!!) for me. I appreciate their efforts.

Russell W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CURTIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry P. 
Évaluation :
5

Service was fantastic and I was helped in a timely manner. Francisco (the manager I think) went above and beyond. I would not hesitate to use this location again.

raph M. 
Évaluation :
5

Alexa was great. Thank you.

margie G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul F. 
Évaluation :
5

Love your customer service. Didn't have a cell phone with me and your sales rep assisted by uploading my picture and drivers licence to speed up the process with their phone.

guy M. 
Évaluation :
5

Easy to work with reliable people Why own when you can rent good equip and no hassles?

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jatinder M. 
Évaluation :
3

The parking area is tight but manageable with patience and good driving.

Darrin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sayed S. 
Évaluation :
5

Excellent service

jamie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEJANDRO R. 
Évaluation :
4

Continue to replace the plywood UBoxes with fiberglass ones. My fiberglass UBox traveled across country in perfect condition!

NANCY S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tara O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carol W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kay R. 
Évaluation :
5

I have rented from this location twice and have receved excellent service from Francisco Alfaro

Brian L. 
Évaluation :
1

After making reservation was told by U-haul that the location did not have a trailer for me. U-haul made me travel another location 30 miles away. When I arrived there at the appointment time I was told the trailer was late and wouldn't arrive for until 8 hours later in the day.

Michael H. 
Évaluation :
5

Excellent service à la clientèle

OSCAR A. 
Évaluation :
5

Joanna was great!

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeorge V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH C. 
Évaluation :
5

Very helpful very organized very professional I would highly recommend this location.

Martin S. 
Évaluation :
5

So helpful and friendly! Even loaned me a ball for the hitch. Great team!

Deanna D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

J w H. 
Évaluation :
1

Terrible customer service. They did not have the size truck we reserved. The only truck they had was huge and did not have any gas in it. We were told it was common for the gas to be stolen at night, so why don't they put locking gas caps on the trucks? I should not have to pay for their mistake. We were told to fill up at the nearby gas station. We were told that we would be given credit for the extra gas, but we were not given nearly enough to make up for the amount we had to put in the tank. They did not honor their promise to provide the right equipment at the right time at the right location. A couple of days later I tried to to call the manager. After being on hold for an hour, I finally talked to him. He lied and told me that he provided me better equipment so the guarantee did not apply. The website says very clearly that there is a $50 credit if they do not fulfill the reservation correctly. When I told him they did not provide better equipment, he lied and said that I could have gone to another location to get the size truck I wanted. He was very unhelpful and had no interest in providing customer service or honoring their guarantee. I called UHaul main office and am hoping to get the situation resolved.

Kerry H. 
Évaluation :
3

Took to much time to get checked in even with the pre check in process.

Kim L. 
Évaluation :
3

When I reserved a 15' truck, it was 70ish for two days, but when I arrived and decided I only want a 10', the price went up to 90dollar and it was crazy. They didn't provide a lock and my boxes on uhaul got stollen. The lost is around 2000dollars. I don't this is fair.

Yongyao S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

theresa M. 
Évaluation :
1

Worst experience ever

Amanpreet S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shiva L. 
Évaluation :
5

Francisco was very helpful and efficient.

Mitchell D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiyint A. 
Évaluation :
5

The young lady who checked me in was personable... check in was easy! Great service!!!

Tracy P. 
Évaluation :
5

Thanks the truck help a lot . See you guys soon!!

Jeorge V. 
Évaluation :
5

Nothing. Staff was Friendly, Efficient and Helpful !!!!

susan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall C. 
Évaluation :
4

Quick and seamless mobile pick up experience

Chloe C. 
Évaluation :
5

the workers was great and very friendly.

cecelia P. 
Évaluation :
3

Gas was less than half tank, and less than what the App said. I had ordered a dolly for furniture that was not there. This is really disappointing when you got to move a piano!!!

Julien D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIANNA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jatinder M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakresha M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FaizaN R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kelsey R. 
Évaluation :
5

The transaction was effortless and rather fast both during pick up and return. Kudos to Alexa

vicent R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Lisa C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven W. 
Évaluation :
5

Not much. Everything is always fast, friendly and ready to go. Zero complaints here. Merci

FRANK A. 
Évaluation :
5

Very good customer service!

Adil U. 
Évaluation :
5

My reservation was for another location (Broadway in Sac), but when I arrived I was redirected to West Sac because the site I reserved doesn't keep that large a truck on site. Everyone at both locations were friendly and helpful, and they get high ratings, but it was a fail on U=Haul's technology that I was not alerted to the different location before my arrival.

Maia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel J. 
Évaluation :
5

I have used U-HAUL multuple times . This was the second time I have used this site even though there is one closer

christopher H. 
Évaluation :
1

TLDR: There is a major disconnect internally at U-Haul with the scheduling of these boxes and my delivery/pick-up dates were rescheduled multiple times, which seems to me like that could have been avoided with a semi-functioning scheduling system (or perhaps the issue is internal communication?). The customer service interactions I had with West Sac U-Haul were extremely confusing, inconsiderate, and just straight rude at times. I do not recommend using them if possible. Read on for more details about my super fun experience! I used the U-Box services to ship my items from Nebraska to Sacramento. This move was very last minute but still, I had no issues coordinating a pick-up time with the Nebraska location. The West Sacramento location on the other hand, was a nightmare to work with. I did not have an address to live in Sacramento when I left Nebraska due to the quick turn of events, which is one of the major advantages of using the U-Box service. Once I did have an unload address and date, I called to schedule the delivery of my U-Box. I called on a Monday and scheduled my delivery for the upcoming Saturday (5 days notice - a timeline the Nebraska location had no problem accommodating). Two hours later, I received a call from a different U-Haul representative informing me the dates I had just confirmed were actually not available and the earliest delivery was not for another 3 weeks - my items were confirmed to have been in Sacramento for a few weeks at this point so the delay was not due to the shipping of the items. I swallowed my frustration and agreed on an August 12th delivery date with an August 14th pick-up (Friday-Sunday). The week of the move, I received a confirmation phone call to confirm drop-off/pick-up dates of August 11th to August 12th (NOT what we had agreed upon - and I had friends lined up to help me move on August 13th). After a significant amount of back and forth, I was able to have my drop-off date adjusted to August 12th and pick-up date on August 15th. I was told at that point the drivers do not work on the weekends which is reasonable in itself but I don't understand why that was never brought up previously when I had initially confirmed a delivery on a Saturday and then confirmed a rescheduled option that involved a Sunday pick-up. There was clearly a giant communication gap in their scheduling system. I understand hiccups happen and am more than willing to work around them but the communication/customer service I received from the West Sacramento office throughout this experience was absolutely unacceptable. It was inconsistent, rude, and just downright confusing. There was never an attempt at an explanation for the delay or even the slightest hint of an apology that this meant I had to sleep on an air mattress for 2+ weeks. I never received straight answers when I asked questions and I was never confident the person on the other end of the line was on the same page as me. By the time my delivery date came, I wouldn't have been surprised if it didn't show up or I received the wrong box! Thankfully, I have my items now but I would absolutely NOT recommend using the West Sacramento U-Haul location until they figure out how to properly schedule and communicate the schedule. I would like to specifically call out the delivery driver who was super pleasant to work with and I am convinced she is the only reason I actually received my box! The day of the delivery, I received a voicemail from the office that my delivery was being cancelled because I was not answering my phone even though I had just answered my phone and agreed on a delivery time with the driver. I ignored the voicemail and called the delivery driver back directly and confirmed we were still set for our agreed upon time and it went smoothly after that. Once again - the disconnect at the office is just confounding!

jacqueline S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carrie P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sebastian L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna B. 
Évaluation :
4

I ended up going over my mileage allotment because this pickup location was reassigned to me from a Davis location I'd originally selected.

Gregg L. 
Évaluation :
5

Most of all sevice and rental were great , but your Employee Breanna at west Sacramento location on west capital , she has great customer service made my visit 100 % easy , would recommend this location anytime.

Emma M. 
Évaluation :
5

no complaints. Staff was friendly and helpful. Entire process easy. will use U-haul again.

Derrick Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFF B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aleksandr T. 
Évaluation :
3

People are friendly. Get your check out process working smoothly. Spent way too much time trying to get out of there. Wasn't the pleasant new girl's issue. Just didn't have time to waste.

Jon S. 
Évaluation :
1

Rude customer service

James G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Javier B. 
Évaluation :
1

Make sure the employees are following company policies and not creating they're own as if they own the business. The front desk clerk refused to give me my rental at the time I arrived and made me wait over a hour while I called the customer service number. I was over all happy with my rental and saved hundreds of dollars using your services verses what I would of paid to have someone move my property for me. I believe i returned the equipment back in the exact time I needed it and in the condition I picked it up in. Besides being forced to wait for no reason It was a great experience.

Kirk A. 
Évaluation :
5

I didn't reserve this as my return location - and was called mid-move to be told to return here instead of the location I selected on the website. Work on your website please for this kind of detail - it add an annoying wrinkle in an already chaotic day.

Alex Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicholas L. 
Évaluation :
5

Very friendly and pleasant experience.

Patricia D. 
Évaluation :
4

So glad you had truck availability on short notice. My original reservation was at Broadway, but they had a fire last night. Thanks for making my change of reservation so easy and working with a couple of challenges.

Gregory H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wansoo P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria L. 
Évaluation :
5

Ariel was super helpful & patient and explained everything in great detail to make sure that I would understand how the rental would work. This was my first time renting a uhaul, and from the interaction I had with Ariel it was made very easy. If I needed to move something in the future I would come back to this location!

NadiaJoy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaine F. 
Évaluation :
4

Found French fries under the front seat when checking it back in.

ROBERT J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAYMOND F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LAVAR H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beth C. 
Évaluation :
5

Nothing. Store employees were customer friendly and helpful.

Jamie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert G. 
Évaluation :
5

I have used this location a few times, it's busy, you wait a bit, but, they are doing it right…

Bruce C. 
Évaluation :
5

s/o

ROB J.  |  Expérience générale 
Évaluation :
5

Made the moving process easier! Le personnel était amical et serviable.

Douglas F.  |  Expérience générale 
Évaluation :
4

Although I didn’t visit the facility, the staff was incredibly helpful!

nina a.  |  Expérience générale 
Évaluation :
3

The movers were helpful.The 3 box delivery was to be 10/18 between 10 &noon. UHaul didn't give them a big enough truck & it took until next day to deliver all3. I had to miss work for this!

Margaret M.  |  Expérience générale 
Évaluation :
5

Arthur was the man. Went above and beyond. Never lost his smile through the transaxti

NICK B.  |  Expérience générale 
Évaluation :
5

Entire staff are exceptional!!! Great experience once again!!

Bob H.  |  Expérience générale 
Évaluation :
2

My UBox containers were delivered 2 1/2 hours later than I was quoted. There was no communication with me, even though I called several times throughout the day to get a more updated ETA.

Rachael P.  |  Expérience générale 
Évaluation :
5

Very helpful, easy to work with and accommodating.

CELESTE M.  |  Expérience générale 
Évaluation :
4

Miss Grace was very helpful and friendly. The rest of the staff could use more training on customer service.

William K.  |  Expérience générale 
Évaluation :
3

overall a good experience, our u-box was delivered and picked up in the same day even though we had a later drop off time. the only negative thing was the specific location was hard to reach by phone.

Selena D.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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