Showed up to pick up the truck to the location and no one was there or answer calls. After about 30 minutes trying to figure what's going on how to get the truck. I was sent to another location to pick it up. Later this resulted in me losing time and racking up extra miles on the truck which I was charged extra of course.Pavel K.
Customer Reviews for U-Haul of West Sacramento
Pour nous contacter
West Sacramento, CA 95691
(S of Jefferson)
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 3h00 pm
- 12/25/2022: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Carlos R.
Francisco made me feel confident that u-haul would do a great job. Thanks Francisco.Taylor F.
Amazing!!! I pulled up to the drop off equipment location and before I opened my car door the attendant was there clipboard in hand and checked me in in the blink of an eye. What made it better was that he also removed the hitch from the car and placed it in the trunk for me. Very kind, courteous and prompt Yadirah S.
Go out to the truck with the customer and put them at ease with the walk-through before they take the truck out on the road. You're doing a little too less Hands-OnJUDY C.
Inquire if the customer needs a "come along/cable puller" to winch up a vehicle onto a car carrier. Because if the car doesn't run it has to be hoisted in some manner to get it on the car carrier and most individuals cannot push a vehicle onto a car carrier. Also, provide four point tie downs to secure the vehicle to the car carrier, to ensure the vehicle doesn't move forward or backwards while it is being towed.Carl D.
Le client n'a pas laissé de commentaire.John H.
Le client n'a pas laissé de commentaire.Tanner D.
This was my first time renting a truck from U-haul , so went to this location in West Sacramento on Monday to make my reservation. I specifically said to the customer service lady that I wanted to add 2 helpers because I needed help moving out. When I came back the next day to pick up my truck ,I asked her what about the 2 helpers. She claimed she mentioned the day before that the helpers are a third party and they can't be added it at the pick up location which wasn't true. She never mentioned at all and I lost one day and have to wait for next day to have the 2 workers available. I only could say it was very frustrating that day.silvana Z.
The person who assisted us was great. He was fast, knowledgeable and friendly. This was refreshing because that has not been my experience with UHaul in the past.Rosa O.
This location was very helpful and efficient.Shelby W.
Le client n'a pas laissé de commentaire.Jatinder M.
Great online efficiency, very helpful customer service on pickup and return. I will definitely be back to this location.James K.
Le client n'a pas laissé de commentaire.Kendon C.
Le client n'a pas laissé de commentaire.Chris D.
Le client n'a pas laissé de commentaire.Mark D.
Le client n'a pas laissé de commentaire.shirley G.
Le client n'a pas laissé de commentaire.Wayne S.
The after-hours check-in service was fairly easy to use. It took a little time. I stressed out a bit about making sure I did everything the right way so that there were no extra charges and no problems later, but I think I got it right. The website is super-helpful in explaining everything, and getting the pictures as evidence is pretty smart. Merci.tim E.
Le client n'a pas laissé de commentaire.William G.
Le client n'a pas laissé de commentaire.Mike G.
Location was fine. 24/7 customer assistance was horrid. I reserved my truck days in advance for a 2am pick up. It took 1 hour, 5 phone calls, 2 different locations, and driving an extra 15 minutes each way before I got a truck. The pick up location was wrong originally, the pick up time was wrong originally, the reservation wasnt set up as a 24/7 pick-up, there wasnt even a truck at the original location that COULD be picked up at 2am, the reservation was determined to be "one-way" even though noone ever asked me, and in fact, I planned to return it to the original location. The last person I spoke with did initiate a 50$ refund, and the person I delivered it back to waived one day of my 2 day rental, and I still feel slightly shorted.FRANCIS P.
Le client n'a pas laissé de commentaire.Elizabeth L.
Le client n'a pas laissé de commentaire.David F.
Le client n'a pas laissé de commentaire.crystal A.
The agent was amazing , kind and helpful! Very professional!Cassidy W.
Thank You!!Lakeisha O.
Great, fast, and east service.Barrett S.
Le client n'a pas laissé de commentaire.Joshua R.
Nothing everything was just perfectluis R.
Le client n'a pas laissé de commentaire.Rene R.
The workers here were friendly and got everything done efficiently. Very happy with them.Anneliese G.
Le client n'a pas laissé de commentaire.Paula C.
Le client n'a pas laissé de commentaire.Kim C.
Great service!Richard C.
Very friendly very a to b thank youDavid B.
Le client n'a pas laissé de commentaire.Brian K.
Le client n'a pas laissé de commentaire.Richard N.
Le client n'a pas laissé de commentaire.John P.
Always come here,always quick and easy to rent. Trucks are well maintained and after hours drop off procces is quick and simple.CARLOS G.
You need to have more hands on deck to help the public when it gets busy to help you got with very helpful but you don't have enough of itAllen C.
Great experience at the W Capitol location today! I'll be coming here for any rental needs in the future!Whitney B.
Le client n'a pas laissé de commentaire.JARED R.
Le client n'a pas laissé de commentaire.Nicholas F.
Le client n'a pas laissé de commentaire.Jason P.
Le client n'a pas laissé de commentaire.Damien J.
Le client n'a pas laissé de commentaire.Johnny S.
Nothing, I can relay. This was my second time in 4 yrs, choosing this U-haul location. I felt staff was knowledgeable & professional in conduct. Keep up the good work!linda O.
Le client n'a pas laissé de commentaire.John D.
Le client n'a pas laissé de commentaire.Andrey K.
Le client n'a pas laissé de commentaire.Jatinder M.
Le client n'a pas laissé de commentaire.Craig C.
Le client n'a pas laissé de commentaire.Christine R.
Staff very helpful and made everything easy on a stressful day of moving. Also very efficient and understanding.Christina S.
Le client n'a pas laissé de commentaire.Randy F.
The people here are super friendly. Definitely a great choiceEsha L.
Best customer service at this location! Thank you!Garrett J.
Le client n'a pas laissé de commentaire.RICHARD M.
Terrific customer service and very competitive pricing.Chris S.
Le client n'a pas laissé de commentaire.Renee R.
The young men that assisted me was very professional and helpful.les H.
Customer service. Manager was not very helpful. Got a very bad tire that popped and had to get road assistance. Road assistance was very helpful.Abraham M.
Le client n'a pas laissé de commentaire.Richard G.
There was a customer ahead of me who had a meltdown. Said some tough things. The manager handled it no problem.David A.
Great work!Michelle B.
Le client n'a pas laissé de commentaire.Kathleen O.
There was a little bit of a wait to drop off the trailer but it was Friday afternoon and everybody kept their coolDeeanne D.
Super goodPETER K.
The team at this location (again) did their best to make this a painless experience (moving is NEVER painless!!) for me. I appreciate their efforts.Russell W.
The truck wasn't at all ready for us. When I asked where the dollies and furniture pads were, they told me I had to wait until they were done helping a long line of people. We ended up leaving without them. What's the point of mobile check in if nothing it ready and you have to just wait in line anyway?Christopher M.
Le client n'a pas laissé de commentaire.CURTIS B.
Le client n'a pas laissé de commentaire.Jerry P.
Service was fantastic and I was helped in a timely manner. Francisco (the manager I think) went above and beyond. I would not hesitate to use this location again.raph M.
Alexa was great. Thank you.margie G.
Le client n'a pas laissé de commentaire.Paul F.
Love your customer service. Didn't have a cell phone with me and your sales rep assisted by uploading my picture and drivers licence to speed up the process with their phone.guy M.
Easy to work with reliable people Why own when you can rent good equip and no hassles?MICHAEL H.
Le client n'a pas laissé de commentaire.David J.
Le client n'a pas laissé de commentaire.Randy P.
Le client n'a pas laissé de commentaire.Jatinder M.
The parking area is tight but manageable with patience and good driving.Darrin G.
Le client n'a pas laissé de commentaire.James W.
Le client n'a pas laissé de commentaire.Sayed S.
Excellent servicejamie S.
Le client n'a pas laissé de commentaire.Jennifer S.
Le client n'a pas laissé de commentaire.ALEJANDRO R.
Continue to replace the plywood UBoxes with fiberglass ones. My fiberglass UBox traveled across country in perfect condition!NANCY S.
Le client n'a pas laissé de commentaire.Tara O.
Le client n'a pas laissé de commentaire.carol W.
Le client n'a pas laissé de commentaire.Kay R.
I have rented from this location twice and have receved excellent service from Francisco AlfaroBrian L.
After making reservation was told by U-haul that the location did not have a trailer for me. U-haul made me travel another location 30 miles away. When I arrived there at the appointment time I was told the trailer was late and wouldn't arrive for until 8 hours later in the day.Michael H.
Excellent service à la clientèleOSCAR A.
Joanna was great!Michael G.
Le client n'a pas laissé de commentaire.Jeorge V.
Le client n'a pas laissé de commentaire.Lisa C.
Le client n'a pas laissé de commentaire.JOSEPH C.
Very helpful very organized very professional I would highly recommend this location.Martin S.
So helpful and friendly! Even loaned me a ball for the hitch. Great team!Deanna D.
Le client n'a pas laissé de commentaire.J w H.
s/oROB J. | Expérience générale
Made the moving process easier! Le personnel était amical et serviable.Douglas F. | Expérience générale
Although I didn’t visit the facility, the staff was incredibly helpful!nina a. | Expérience générale
The movers were helpful.The 3 box delivery was to be 10/18 between 10 &noon. UHaul didn't give them a big enough truck & it took until next day to deliver all3. I had to miss work for this!Margaret M. | Expérience générale
Arthur was the man. Went above and beyond. Never lost his smile through the transaxtiNICK B. | Expérience générale
Entire staff are exceptional!!! Great experience once again!!Bob H. | Expérience générale
My UBox containers were delivered 2 1/2 hours later than I was quoted. There was no communication with me, even though I called several times throughout the day to get a more updated ETA.Rachael P. | Expérience générale
Very helpful, easy to work with and accommodating.CELESTE M. | Expérience générale
Miss Grace was very helpful and friendly. The rest of the staff could use more training on customer service.William K. | Expérience générale
overall a good experience, our u-box was delivered and picked up in the same day even though we had a later drop off time. the only negative thing was the specific location was hard to reach by phone.Selena D. | Expérience générale
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