Customer Reviews for U-Haul of West Sacramento

5 084 évaluations

1750 W Capitol Av   West Sacramento, CA 95691
(S of Jefferson)

(916) 371-6062

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(916) 371-6062

1750 W Capitol Av
West Sacramento, CA 95691
(S of Jefferson)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

I was happy with the rental staff at the beginning. They helped me rent a van quickly, on a Sunday morning. I was not happy about the gas situation. My paperwork said the van had a full tank. It did not have a full tank. I filled the tank with gas. It also had a loose and broken gas cap door. When I returned the van I explained the gas cover and tank fill up and was treated poorly

MATTHEW H. 
Évaluation :
5

Basic cleaning of interior and the windows will highly improve the the look of the truck. Other than that everything else was good.

Johann W. 
Évaluation :
5

Don't loose the staff you got at this location ! They are great and never leave my expectations for great customer service down..

JEORGE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John V. 
Évaluation :
5

Owner was very friendly and helpful

GEWYNNAE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

patrick T. 
Évaluation :
5

Great service early in morning

TIMOTHY H. 
Évaluation :
5

Francisco and Joanna were terrific. Very helpful and personable. They made our experience extremely pleasant. I will continue to use their services and recommend them. Merci

LINDA R. 
Évaluation :
4

The brakes grab a bit and the transmission did not shift well. Truck was clean and we got the job done.

Jeffrey N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammadfawad A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERHARDT P. 
Évaluation :
5

The ladies that assisted me were great-both at pick up and when I turned in the truck.

MARK M. 
Évaluation :
5

The location was great, not knowing if I was actually going to get a truck, when or where made moving much more stressful. I've been a uhaul customer many times, and I don't remember ever having an experience like this. When I called customer service they literally said, you may or may not get a truck. That is no way to do business.

Rachel S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Out of all the uhaul locations I have used over the years. This one is the best! The staff is friendly and easy going.

Marea B. 
Évaluation :
5

the drop off was so easy and fast

John T. 
Évaluation :
3

Overall it was a good experience nice work .

Eric L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason N. 
Évaluation :
5

It would have been good if the trailer lights were checked before I hooked up. I ended up with a trailer with lighting problems.

Mark M. 
Évaluation :
5

I was first timed away from original location because they overbooked reservation. But this location was very helpful with rental process. Everything was smooth.

Hironori S. 
Évaluation :
5

Un travail bien fait

Ramon B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kurt W. 
Évaluation :
5

Super friendy people excellent service.

Jon V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIMBERLEY R. 
Évaluation :
5

Nothing great experience

GLEN Z. 
Évaluation :
1

I have used U Haul many times and never did I ever feel ripped off...the pick up rented sad 19,95 $ per day we kept it for 2 days and I was charged 199,00 $ for usage,,we went 200 miles ,,but when renting they said nothing about a mileage limit for a local move...I will never use U Haul again and will look for other rental sites from now on...

TIMOTHY O. 
Évaluation :
3

My original drop-off in Davis was switched to Sacramento. Was not happy about the extra drive.

David S. 
Évaluation :
5

Have more people working.

Jose G. 
Évaluation :
5

I used the app for pick up and drop off and it worked great during pick up but crashed at drop off so I had to go in and have someone help us check out. She was great, super helpful. But it was made clear this is a common problem. If you're going to offer the app service you should ensure it works all the time.

Nanette E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jolene D. 
Évaluation :
2

It was just a sketchy location and not great parking.

Jamie R. 
Évaluation :
5

The ladies who helped us were professional, very kind and welcoming. Sadly I can't remember their names but they were awesome!

Jane M. 
Évaluation :
4

They forgot my moving blankets. The outside of the trucks were very dirty.

Jillian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ETHAN S. 
Évaluation :
5

Paula was amazing she is an asset to your company, get her some more help.

CHARLES K. 
Évaluation :
1

When we arrived trucks were everywhere, parked in every direction on lot was a big cluster. After waiting in line for 30 minutes we were finally served, after getting contract I asked where we park our car and the so called manager said there was no place to park on her lot. So no it was not a good experience, the truck smelled like cigarettes and marijuana, the windshield was filthy . I Will never recommend to use this uhaul site to any family, friends or students.

TIMOTHY K. 
Évaluation :
5

Paula was amazing and super professional! I went Sunday September 5th at 9am when they opened, they were extremely under staffed and she was super helpful and professional. She would be extraordinary in a leadership or supervisory role. Great job Paula!

Alexandria P. 
Évaluation :
5

Add front office personel.

JOHN S. 
Évaluation :
1

The day before my reservation I got a call saying my equipment had been stolen so there won't be a 15 foot truck for me to use. Then customer service booked me for a different time, same location and said that there would be a 15 foot available at this new time. I get there and the equipment is not there. I had to downsize to the only truck they had available which was a 10 foot. I had to make multiple trips to move instead of one in a bigger truck. Not to mention, when I picked it up it took 45min for them to actually find a truck so that ate into my rental time.

Conrad R. 
Évaluation :
3

Wash the equipment

WILLIAM M. 
Évaluation :
5

Easy drop off quick no fuss !!! Great after long trip!

KATIE C. 
Évaluation :
5

Love everyone great customer service

Angelica B. 
Évaluation :
5

Excellent customer service.

FANTASIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCIS O. 
Évaluation :
2

The truck was dirty

Joshua S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ulices M. 
Évaluation :
1

You should probably make sure all paperwork is completed before you release the customer, then make sure if there is a problem you don't call them 8 hours later threatening them with jail time because of your own mistakes. If this scenario is fine with you, by all means use this U-Haul location, otherwise I implore you to go literally anywhere else.

Clairessa P. 
Évaluation :
1

This location was horrible. The owner was not helping train the employee and was just very rude and snappy. Not apologizing for the inconvenience but instead trying to test him on his knowledge while dealing with a customer. It took about an hour just to rent a hook up trailer with no apology nothing. I told him I wanted it a day I get home and have 2 hours left. I needed it a whole day so I asked why it had said today and the same worker said sorry and fixed it yet I was charged double than what I was told. Haven't even contacted them. Not worth my time.

karly K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
4

Overall great service, easy checkout and check-in, friendly staff, truck was easy to drive. Three areas that could be improved: I had requested a furniture dolly and a regular dolly on my reservation but neither were available when I arrived to pick up the truck; the blankets I reserved and paid for were not in the truck, I had to go back to the office to remind them and wait about 10 minutes to get them which would not have been a big deal except my moving helpers were already waiting for me; last, the exterior of the truck was dirty.

Lucy P. 
Évaluation :
5

My only disappointment is that I was told I'd get a final bill via my email and I've not yet gotten it.

JOSEPH S. 
Évaluation :
4

The truck broke down twice towards the end of the trip. And i was stuck on the side of the road with little kids. Please ensure your tucks are in good operating condition.

Michele K. 
Évaluation :
3

It actually was the reservation not the employee. I reserved a different location and when I arrived I was told that it had been changed to a different location. This change added on milage expenses. I would like someone to contact me please

Isabel B. 
Évaluation :
3

I understand it is a busy moving time but it seemed to backfire on the staff when people just returned their trucks via app because the entire parking lot was blocked up. Maybe get more people in during this busy time ! The staff did their best but there just wasn't enough of them.

Ryan J. 
Évaluation :
3

Truck windshield was really dirty. Tried to user washer fluid and wiper blades, but wiper blades were shot, they made more of a mess. We had to stop at a gas station to clean the windshield

Deborah M. 
Évaluation :
5

Even though it took a bit of time to get my vehicle. The two ladies in front, I believe it was Paula, I could be wrong. She was very nice, friendly, and funny. Thanks to her everything went well

Bi N. 
Évaluation :
3

Cleaning the trucks would be nice! I don't appreciate having to pay so much per mileage and then have to fill the tank! It's a rip off. I know businesses need to make money, but uhaul is a HUGE company and could easily come down on the per mileage fee.

ANNETTE V. 
Évaluation :
3

A customer service rep not sure at pick up location or on the phone was rude unprofessional and hung up on me. I called back the store and got another man on the phone and he was professional and answered my questions.

Michelle C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLOTTE N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SUNDARAJAN M. 
Évaluation :
1

I was unable to return vehicle as initially scheduled. I called this location numerous times and never got through to any representative. I was left with sending messages via my online order. I did not know about any conclusions to my requests other than finally receiving a call saying the vehicle was due and if I couldn't deliver I would be charged a fee and additional day rental. This process is completely unacceptable. I WILL NOT RENT OR RECOMMEND UHAUL TO ANY FRIENDS, FAMILY, OR ASSOCIATE.

LARRY F. 
Évaluation :
5

The equipment was not ready when scheduled and reserved. Francisco who works at this location was very helpful to us. He looked for equipment at other locations and called customers scheduled to return the same size trailer we needed to see if they could bring it in early. It all worked out. Francisco was helpful, polite, courteous!

Dale N. 
Évaluation :
5

I have been renting from this location since they opened many years ago. There have been good managers and some not so good mangers. At this time the people that work here are very friendly and very helpful.. They do the best they can when busy and are very fast when not busy. It is very difficult staff this location based on Historical data which in the case of this location as with all locations customer numbers vary from minute to minute. I always go with s patience and always DO MY CHECK IN FROM HOME ON THE COMPUTER.. I will continue use this location busy long wait or not. joe

JOE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Peter M. 
Évaluation :
3

Truck was dirty and low on gas.

LAURENCE B. 
Évaluation :
3

has nothing to do with the location except you guys keep overcharging me after I talked to you guys at corporate point where my credit card company is about ready to burst any funds that has U-Haul name one

RUSSEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl J. 
Évaluation :
5

1st location was excellent service. Usually I was able to rent equipment there and return at another located well I tried to do the same this time and other location tried to charge me 400 $because the equipment belongs to the 1st location.

Jose M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LLOYD T. 
Évaluation :
1

I have been renting from this location for years. It was not uncommon for me to have two or three trailers out for weeks, even months at a time. Since the change in management, this location has plummeted. The amount of miss information I was given and the attitude of the young man that helped me, for a project which should have taken me approximately 18 hours, has turned into almost a 40 hour ordeal. in addition, it cost me approximately 400 $in cash which was needlessly spent. I will never ever go to this location again, this may have ended my relationship with U-Haul entirely

KEVIN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abulgasem S. 
Évaluation :
5

Nice lady at site was very helpful

James R. 
Évaluation :
1

There were only two people working, one of whom tried to be helpful but was frantic trying to manage the line of 15 people first thing in the morning. The other woman was very slow and appeared to have no sense of urgency or really care much about her job. She was flat/unenthusiastic and didn't seem concerned about the line out the door. It took us 45 minutes to be helped just because of the under staffing and slow pace, which was really annoying as we did all pre-check in procedures ahead of time, which was supposed to make the process easier and faster. The return of was easy as all we had to do was drop off the keys and do the rest ourselves online. This location needs more staff and folks who can connect with the public and offer a smile to customers. Also neither staff member was wearing a mask when Yolo county is under a legal mask mandate.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARD V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick W. 
Évaluation :
5

Smooth transaction all the way through ✅

Mario M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KASHISH B. 
Évaluation :
2

Customer service people should get more training or don't say something if they're not sure.

JOSE H. 
Évaluation :
5

once on the road, one running light and the right turn light both failed. Also, the pull down door would stick every time we tried to open or close it.

William G. 
Évaluation :
5

Inside of van was clean, outside was filthy

Jack V. 
Évaluation :
4

All good here

Rajesh T. 
Évaluation :
3

Aucun

Gerardo P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer O. 
Évaluation :
1

The costumer service was really bad we rent the u-haul and they guve as the keys for the truck and their was a uhaul truck in front of the one we rent and they make us wait more than a hour … and the cashier was like if you guys want to return the keys i. Can give you the money back super rude

miguel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMAN S. 
Évaluation :
5

Get more staff/help for Paula! She was doing a phenomenal job doing her best, but she was basically the only one there/doing anything useful despite a nonstop stream of people needing many things. She provided great customer service nonetheless and did an excellent job prioritizing the right customers according to their need. 10/10!

Charles P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott D. 
Évaluation :
4

Make you retuning app easier or user friendly

Jonathan T. 
Non les évaluations ont été soumises pour cet établissement.

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