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Robert A.Customer Reviews for U-Haul of West Saint Petersburg
Testimonials From Recent Customers
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Customer service was good. My only complaint is I reserved a truck and had to take a van.
Danielle J.Good service by friendly staff. Equipment was ready on time, appeared well maintained, and functioned as it should.
scott C.Phone App kept saying invalid code so I had to go to a person at the desk to get the truck.
Raymund C.Todo muy bien
JORGE G.I was billed for something before I was even told about the bill. Very unprofessional
Alexandra H.They guys were great. Nice to deal with people on the ball especially since I did a last minute booking online.
Samuel H.It's getting better every time.
Bill W.Very professional!! Not sure if it could be better.
ANTHONY B.our motorcycle trailer that we rented should have the ball bearings fixed. The trailer made it very uncomfortable to tow with all the thumping. I feel that it was not worth the rental fee and would like a partial refund.
James R.I have rented from this location a few times now and every time the employees are professional and friendly. This last time I needed to upsize the trailer last minute. The store manager Joe P. was helpful and happy to help me rent the trailer I needed. Great place, thanks again!
Yvonne H.Online check in was a little confusing, but otherwise great experience.
Jon L.Good customer service very friendly, and helpful
Jeff B.The staff was friendly and helpful. They also helped me in a timely manner.
Charles P.Everything from booking vehicle, picking up vehicle and returning vehicle was great! Thank You. Always would recommend this location to family and friends.
Jason L.I brought my own hitch, wiring harness, and pin because I have a hatchback and this is an unusual vehicle to put a hitch on. Joe had the install completed 30 minutes earlier than I expected, professionally installed, and I'll be able to test it out when I tow a trailer with it in 10 days. Hopefully, I won't have any reason to change my review.
tina B.Truck rental went very smooth. Can't think of anything to improve. Your employee knew what he was doing and the return was made easy. Merci
Brian H.No comments. Everything went smoothly!
Michael I.Everyone was very nice and friendly. Will return to rent again.
DANNY P.The entire staff both at drop off and pick up were amazing. Explained everything and got me through my rental. Drop off was easy and professional. This is a great team.
Robert B.Keep up the great work!
Sharon R.Customer service was excellent! Thank you for your outstanding service.â¤ï¸
Angela A.I would have said my experience was excellent, however even though I had reserved a 26' truck on Feb.13th to pick up on the 24th for 2 days use and pick it up at this location at 10 a.m. that did not happen. The day before I was called early in the morning and informed that there would be no truck available unless I went to the west gandy location in Tampa or the Port Richey location and the truck would need to be returned to the location it came from. I would be charged the extra mileage to bring the truck to St. Pete where I would have to load it Saturday, drive it to Holiday, and unload, then return to St. Pete Saturday load , drive to Holiday and unload it and then take it to which ever location I got it from. Or as another option I could wait to pick up the truck until 3:30p.m.at the scheduled location then take it and load it. It would then be too dark to unload it that evening and we would not have beds to sleep on and would have to unload in the a.m. drive back to St. Pete, load again, go to Holiday and unload to return it the next morning. TOTALLY UNACCEPTABLE! What is the point in making a reservation that is not honored? I finally had to go to the store and arrange for the truck on Sunday and Monday instead. I am 71 years old, and the men I hired to assist me had to be paid extra as they had to arrange to take off from their regular jobs on Monday. This was a disaster from start to finish and much more costly than my fixed budget allows for. I needed the truck for two days as there was kitchen, living room, den, 2 bedrooms, laundry room appliances, tools from garage, generator, lawn mower, weed wacker, tool shelves, a disassembled shed and so much more to move. No one could explain to me how this had happened or could be allowed to happen. How can a scheduling snafu like this occur? The young man named Jean who assisted me when I went into the store to make alternate and costly arrangements was very nice and so apologetic that this had happened to me. Up until that point when I was contacted to be informed that I would have to make changes in my scheduled reservation no one that I spoke to offered a word of apology for my inconvenience or extra incurred costs. They made me feel like "oh well that's just too bad,, deal with it." Not a good way to do business in my humble opinion.
deborah S.can't think of anything, off hand
Patrick S.Excellent customer service from start to finish !! I rented a cargo van and the staff were very helpful , friendly and explained the whole procedure…. showed me in person the van and all I needed to know to start my rental…. The return of the van was smooth and easy ! I will definitely use them again. ….
Nicola M.What a great team! Excellent customer service overall. Merci
Julia M.Everything went perfect. Keep up the good work.
Robert V.The interior of the windshield was dirty, as was the dash and cup holder. Not a huge deal, but had to take the time out to wipe it all down before heading out.
Lance F.Nothing to improve, this center is great!!
Scott B.Very professionally operated U Haul facility. Had a 2†receiver hitch installed on my 2022 Tucson, it was completed within an hour. I highly recommend this U Haul Store.
patricia R.The windshield wipers didn't work well on the driver's side but that was my only complaint.
Danielle J.Worked with great employees
Robert L.Love the remote options
Seaphine D.Customer service was the best thing this location offered- shout out the staff members. Felt like Jerry Seinfeld since they took my reservation but didn't hold my actual reservation for a cargo van. Got put in a box truck with low fuel alert right when it started.
chris G.This location is the only place I want to ever do business with . Everytime I go to another location to rent it is nothing like 66th St and 38th Ave N location . The manager Joe makes sure all trucks are clean ready to go and if I need anything for a move that I am short on it's there . This store is so well stocked clean courteous it makes other Uhaul locations look bad . The other locations should be made to look at this one as model to what they aspire to be . Joe and his staff are wonderful to work with . Please put them up for store of the month if you have such a thing and if you don't great suggestion . They deserve a bonus .... Gale Valente owner of Rex Moving
David B.Great friendly knowledgeable staff. Joe the manager solves all my issues.
GERALD B.customer service was great
ALTON C.Great service and great value....keep pricing as reasonable as possible and I'll be a customer for life!!!!!
Robert P.UHaul always has great customer service, easy to get in and out and on your way, excellent prices and good locations -I cannot recommend anything more
Rey W.The St. Petersburg location was fantastic. Great to work with very accommodating. Extremely helpful and informative.
Scott B.You all have been very helpful and supportive working with me to resolve any concerns. I don't like moving but if I do you're my choice. Will share your awesome service and customer support.
Alvin B.Nice staff
Tanesha J.Staff was wonderful!!!!
Laurie S.Staff very professional
Sonia M.I rent every Friday I will not go to anyone else but to Joe & his staff they treat you like family I got a lot of respect for them
harry L.Good service and friendly staff.
mark C.Best U-Haul location I have ever used
PARRISH S.Excellent customer service both on pick up and delivery, I was in business for years and always gave the best customer service, I would be proud to have any or all of them working for me. In this day and age of trying to find good employees, it would be advisable to pay them accordingly so as to keep them Thank you again
Todd L.The crew at Uhaul 66 th St are the best I've ever had above all Uhauls locations I have ever used . The manager Joe treats this U-HAUL location as if it is his own business. I try my best never have to go to any other location . I hope he gets a great review on his management skills . Sincerely, Gale Valente president of Rex Moving and Storage Inc 727-545-8323
David B.Excellent customer service.
RANDY S.Im not sure if it's worth leaving reviews, since Ive left reviews before, nothing happens. Ive been renting U-Haul from this location several times and, usually, the trucks are fine. This time, the 10ft truck, seemed to be used up, the a/c - heat knob was busted, only one speed (low), the belt in the engine would always make a high pitch sound when pressing on the brakes. very very annoying. I called up the location, they offered to change it for another truck, but that I would have to come back in 10 minutes, or that truck will be gone (ie, someone else will get this truck instead). Unfortunately, I was pressed with time. The age of the truck shows, inside and outside. I always wonder, we get charged If we return the truck unfilled untapped. But the trucks never get filled up by U-Haul. I got the truck with less than a 1/4 of gas. I returned it the same way, Im just saying. so, U-Haul wins either way...
KONSTANTIN H.fine
Timothy T. | Expérience générale