Évaluations des clients U-Haul of West Saint Petersburg

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of West Saint Petersburg

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

steve S.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMIE D.
Évaluation :

Service was excellent!

WAYNE M.
Évaluation :

Le client n'a pas laissé de commentaire.

Steve D.
Évaluation :

Le client n'a pas laissé de commentaire.

Jay B.
Évaluation :

Our van's fan was not working. While the cab was very clean, it might help to make sure ventilation systems are working to keep windshields defrosted, etc. Thank you.

John P.
Évaluation :

Outstanding UHaul location-consistently great service! Keep It up!

SAMMY P.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew S.
Évaluation :

More variety of available equipment. Smaller vans would work better than 26 foot trucks for small jobs.

Dontrell S.
Évaluation :

Great job

Daniel K.
Évaluation :

Great price for the equipment and great customer service. Very pleasant experience.

Thomas A.
Évaluation :

Great knowledgeable service

MATTHEW B.
Évaluation :

Nothing, people were great, very helpful and friendly. I was in and out in less than ten minutes. Great service!

Dale L.
Évaluation :

Was not sire where to put trailer when returned

Luis R.
Évaluation :

When renting the truck, the person who checked my out seemed like they were trying to get us out as soon as possible and didn't go over the vehicle inspection before handing me the key and just said “that's your rental over there”. So I had to inspect and Adjust the mirrors myself.

Ruben R.
Évaluation :

Le client n'a pas laissé de commentaire.

david A.
Évaluation :

I was supposed to pick up a truck at your Pinellas Park place. When I got there there was no key in the lock box. I'm upset about this as I needed to pick something up an hour later but missed the appointment while I had to go through renting a van at your 66th St place. When I eventually got there, the product had been sold to someone else. This is not good enough. Please let me know about a credit, refund or discount. Thank you.

Diane N.
Évaluation :

When I called the UHaul storage to set up my rental, I was not told I had to go to another location to pick it up. Wss frustrating.

DONALD S.
Évaluation :

Le client n'a pas laissé de commentaire.

Pat K.
Évaluation :

Le client n'a pas laissé de commentaire.

Tania H.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeremiah W.
Évaluation :

Le client n'a pas laissé de commentaire.

Karin T.
Évaluation :

The parking was a bit confusing, but other than that, very astute & knowledgeable personnel. Courteous, smart and quick! They know what they're doing = admirable. Great staff.

Rashmie R.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael C.
Évaluation :

The owner/manager was outstanding. He was training a new employee that day during pick up, and the new employee was not yet up to speed, but the owner was on top of everything. Very courteous and efficient.

Lilianne B.
Évaluation :

Le client n'a pas laissé de commentaire.

Patricia W.
Évaluation :

Extremely helpful

Robert M.
Évaluation :

Le client n'a pas laissé de commentaire.

Kevin D.
Évaluation :

Same as above. Great experience.

christine K.
Évaluation :

Le client n'a pas laissé de commentaire.

RICKY M.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN P.
Évaluation :

Really nice staff. Super fast service. Great every time I come here. Thanks!!

Jessi R.
Évaluation :

The guy helping me was no help for 1 I didnt want to go in the store and was checking in online when rude guy comes up makes me go inside 45 minutes later after he didnt know how to run a debit card I finally got out of there made him check to see if I had a dolley and I didn't so he proceeded to just chuck the thing in the back of the truck as hard as he could. Will never go back to this location the people are assholes. Truck was filthy and now I'm getting charged for cleaning it. I also have a stack of everyone else's rental agreements that were left in the vehicle and I will be calling them to let them know that all of there information was just left in a truck for anyone to get.

Ricky M.
Évaluation :

Everything went as it should have, great service and no problems.

Robert W.
Évaluation :

Staff is very over bearing and pushy. Called over 2 hrs before return time to be sure was returning as they already relented truck. When returned truck wouldn't allow to complete self return insisted they check in vehicle and was not wearing mask while interacting with customers.

Kenneth U.
Évaluation :

The guys here at the service counter were extremely helpful!

John P.
Évaluation :

Le client n'a pas laissé de commentaire.

MARK P.
Évaluation :

Terrible customer service from staff.

Corey V.
Évaluation :

Le client n'a pas laissé de commentaire.

Paul M.
Évaluation :

Every aspect of the experience was excellent!

john B.
Évaluation :

Le client n'a pas laissé de commentaire.

Jack M.
Évaluation :

Le client n'a pas laissé de commentaire.

Islael V.
Évaluation :

Le client n'a pas laissé de commentaire.

richard D.
Évaluation :

Le client n'a pas laissé de commentaire.

Natalie E.
Évaluation :

Le client n'a pas laissé de commentaire.

Lynn W.
Évaluation :

Really great location with friendly and helpful employees. Lot is well lit for evening returns. My only suggestion would to be improve the after hours phone service. I was on hold forever and finally hung up. Feel this is a company issue as its always hard to get thru to the U-haul 800 number.

Steve E.
Évaluation :

Le client n'a pas laissé de commentaire.

DEBORAH J.
Évaluation :

Nothing very courteous

John A.
Évaluation :

This location and staff were far and wide kindest,smiling through their masks and after three other uhauls were not able to accommodate me they were able and happy to

Thomas K.
Évaluation :

Le client n'a pas laissé de commentaire.

Samantha B.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael B.
Évaluation :

Le client n'a pas laissé de commentaire.

Shannon M.
Évaluation :

Le client n'a pas laissé de commentaire.

LAWRENCE H.
Évaluation :

Le client n'a pas laissé de commentaire.

Margaret J.
Évaluation :

Don was awesome. Thanks

MAURA S.
Évaluation :

Le client n'a pas laissé de commentaire.

Roger S.
Évaluation :

everything ok

FELIX L.
Évaluation :

Every thing went very well.

Michelle F.
Évaluation :

Great customer service by Quayln (sorry if I'm spelling wrong!) and Brandon. These guys were very helpful, professional and kind.

michael S.
Évaluation :

Drop off was quick and friendly.

Donna F.
Évaluation :

Always professional, fast and friendly.

Marian B.
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas S.
Évaluation :

Le client n'a pas laissé de commentaire.

Logan N.
Évaluation :

Booked the reservation online for one mile from the place I needed it. I received a call staying they did not have it, even though the website said they did. They told me I would have to go 4 miles farther to get it. When I asked for a discount on the miles he said that was not up to him the price was what it said online and that it was only $4 so it's not that bad.... We arrive at the new location to find out they don't have one due to a flat tire. They then send me 7 more miles away, the opposite direction of where I need to be, to pick it up. The new location offered no discount saying they were just giving us the truck that it's up to the first person to provide me a discount. I originally planned the uhaul for 8 hours to allow us the time to finish but at arriving to the last place they told me I could only use it for 6 because it had another reservation. This experience was a waste of miles on my personal vehicle, the movers cancelled due to the time delay so we ended up having no help and now the job is not done. At each location, each employee complained to us about how bad the "system" was. Why not listen to the people who work in your locations and do something to change it. Absolutely horrible job uhaul. Do better.

david W.
Évaluation :

No improvement needed

CHARLES S.
Évaluation :

Thx

Joshua F.
Évaluation :

Simplify and expedite the mobile sign in process, it took much longer than anticipated for ID verification.

karen T.
Évaluation :

Le client n'a pas laissé de commentaire.

John C.
Évaluation :

This is a well run U-haul location. Employees are quick and courteous. Materials are always stocked and available. Top notch customer service.

Jeffrey F.
Évaluation :

Le client n'a pas laissé de commentaire.

harman N.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael S.
Évaluation :

Rude employee in the lot, parking area for drop off blocked would not make turn to go to drop off location without hitting other trailers. But employee demanded I go thru area to drop off spot. Too small of a lot for this location

dean W.
Évaluation :

Le client n'a pas laissé de commentaire.

Ronald C.
Évaluation :

I can not think of anything.

Fallon L.
Évaluation :

Everything was great. Such an easy process-especially drop off. Great job guys!

Steven M.
Évaluation :

Like clock work, exactly what I needed on time and well done!

David W.
Évaluation :

Le client n'a pas laissé de commentaire.

Donna F.
Évaluation :

Fast and friendly, always. Have used and recommended this location several times.

Mark M.
Évaluation :

Le client n'a pas laissé de commentaire.

Fernando Q.
Évaluation :

Le client n'a pas laissé de commentaire.

Paul B.
Évaluation :

My reservation was moved to another location due to van issues. When reservations are moved to other locations, there should be some sort of discount as I had to travel farther to pick up van which also made me use more miles that I have to pay for!! I also inquired if Uhaul offered discounts to family members who work for your company & he said they should have made reservation for me to receive discount! I'm sorry, but they shouldn't have to!!!

Ralph D.
Évaluation :

The one person that was working in one of the largest facilities was as helpful as he could be.

Carol R.
Évaluation :

Le client n'a pas laissé de commentaire.

Marc B.
Évaluation :

Le client n'a pas laissé de commentaire.

CHARLES S.
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy L.
Évaluation :

The 15 foot rental truck had ants crawling all over the inside box!!!

OLIVIA K.
Évaluation :

I am very upset about the experience I received. My reservation was moved was not told. Then went to the place they told me. I get there and lady checked me in told me it was up to me to find a place to drop it off when i was finished. I went outside and a gentleman was showing me how to use the car towing part. He must have hit his hand on something had blood all over the thing he was asking me to latch. I had no idea there was blood all over it I grabbed it and had blood all over my hand. I was mortified by that told him he was bleeding and he told me “it's no big deal” I ran into the bathroom washed my hands. Came back out told him again and he looked at me and said “no big deal” rudely. I am so upset bc I had to go to the doctors to make sure I didn't have anything because of the blood being on me. Anyone would be upset. They all acted like it was no big deal. I as so upset with this whole thing.

Jade G.
Évaluation :

I made a reservation for a 10' truck 2-3 days before I needed it. When I showed up they said the systems were down and couldn't rent anything out, but then I could do self checkout with my phone for a cargo van. I then had to go run and put the cash I was going to use to rent the truck on my card. I called back about 1-2 hours later and asked if I was able to get the truck that I made a reservation for and he said yes, but then when I showed up the other gentleman told me no and that I had to get a cargo van. I only took the van because I was already behind schedule due to all this. I called customer service the next day and the lady on the phone basically said it was my fault, because I didn't get a call about it after I made the reservation. I am now sitting here not understanding the point in making a reservation ahead of time if I can't get what I need, and if they weren't going to have the equipment then why didn't they call me and tell me so I could try to get one from a different location. I am highly dissatisfied.

BARRY M.
Évaluation :

Le client n'a pas laissé de commentaire.

Gary C.
Évaluation :

In short, an efficient, quick and easy 5×8 trailer pickup and drop off procedure by friendly staff, for a point to point 1000+ mile trip. No complaints. Will continue to utilize Uhaul as needed.

Idris T.
Évaluation :

Le client n'a pas laissé de commentaire.

Vester M.
Évaluation :

Le client n'a pas laissé de commentaire.

james F.
Évaluation :

Le client n'a pas laissé de commentaire.

Linda M.
Évaluation :

Very nice and fast checking out

HENRY O.
Évaluation :

Your staff was nice and accommodateing

Steve D.
Évaluation :

Le client n'a pas laissé de commentaire.

MARK F.
Évaluation :

Young Women Was very rude to me

BARRY H.
Évaluation :

Very easy process. Pick up and return was effortless. Thanks very much.

PATTY W.
Évaluation :

Le client n'a pas laissé de commentaire.

dennis K.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT R.
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy T. | Expérience générale |
Évaluation :

fine

Non reviews have been submitted for this location.

Retour
Haut de la page