Customer Reviews for U-Haul of West Saint Petersburg

3 900 évaluations

4020 66th St N   Saint Petersburg, FL 33709

(727) 344-3988

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(727) 344-3988

4020 66th St N
Saint Petersburg, FL 33709

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Great staff members we met during the rental. Knowledgeable, professional and helpful.

Johnester A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phernell M. 
Évaluation :
5

The equipment is getting a bit older. The dealer is great, and they overcame the issues with the aging fleet.

David W. 
Évaluation :
2

Staff was inexperienced and not really helpful. I had to go to another location to get the trailer lights to function.

W MICHAEL F. 
Évaluation :
5

Have the truck ready to be driven off the lot.

Debria H. 
Évaluation :
5

Best reception services ever….

Ross N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATT H. 
Évaluation :
4

Joshua was fantastic. He went above and beyond switching out my hitch and connecting the trailer. Excellent customer service and fantastic uHaul Rep.

TJ C. 
Évaluation :
5

The trailer had no license plate. There was duct tape Where a temporary tag must have been. Looks like it's been off for a while. I just notified the Joplin U-Haul that it was missing. They said thank you.

Scott L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kailee S. 
Évaluation :
2

Provided all information on the app the day before to save time…but information wasn't available when I arrived so needed to provide again even though confirmation was correct. Upon return the base rate was incorrect as was initial fuel, etc. the checkout took an addition 25 minutes to sort things out. The truck (15' given because they were out of my requested 10') was clean but an extremely old gas guzzler.

Allen S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan R. 
Évaluation :
4

Everything was great, very friendly staff.

Charles S. 
Évaluation :
5

This type of trailer should have a front jack to take load off vehicle when filling.

RYAN K. 
Évaluation :
5

make sure the guy who put the dolly in the back understands that wheels should go up. what a racket with that thing banging around until i got to my first destination

Alan S. 
Évaluation :
5

Excellent service, polite and professional. Will go to this location every time. Great work!

MARK M. 
Évaluation :
5

Just keep doing what you do. This location is great and the staff are awesome. Very positive and helpful

Jason L. 
Évaluation :
3

The return app and website was faulty and would not allow return had to wait for a half an hour on hold just to have the customer service check our trailers back in. Fix the app and website!

David J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy S. 
Évaluation :
5

The staff were very pleasant and helpful.

Karen E. 
Évaluation :
5

Very good service

Erick O. 
Évaluation :
5

Quick and easy. Good reps renting and returning the truck.

Nathan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THEVIES W. 
Évaluation :
5

Everyone was very friendly and helpful from the beginning and at the return.

Dawn B. 
Évaluation :
5

I had an early reservation at a Mobile station in South Pasadena FL. When I checked before pickup day, there wasn't a 6x12 to be found. The manager at 66th and 40th made sure I got one. You've got to make sure to honor your reservations.

Fred T. 
Évaluation :
5

Service and vehicle were great - can't improve on that! Know where to go if I ever need to rent again. Liz

Elizabeth K. 
Évaluation :
4

Overall, my Uhaul experience was convenient. I went to the location the night before and was able to purchase some moving items, plus pick-up the furniture pads. (Joe helped then.) Upon returning the truck, I thought I left something in the cab. Josh H. was so nice-- he located the keys and took me out to the vehicle to check the cab and under the seat. I also shared briefly that the truck's steering was "loose" and when the truck is placed in reverse, it does not respond to the gas pedal right away -- instead it revs up then "jumps" back, like something is wrong with transmission. Josh stated he would make sure this was looked into further. He really showed excellent customer concern and service! (Other employees whom I approached prior to Josh at this location just brushed me off.) **Josh is an EXCEPTIONAL employee and represents U Haul the way it should be!

Suzanne H. 
Évaluation :
5

All staff at this location are friendly and willing to make sure your needs are met and questions answered.

Bryan P. 
Évaluation :
5

I feel that your company does not need to make any changes to the way they accommodate their customers. Everything went perfect. The employees were very efficient, explained everything in detail and my equipment was waiting for me at my scheduled time which was very nice. I would highly recommend your establishment to anyone looking for moving equipment. Thank you again

GERALD F. 
Évaluation :
1

Guy couldn't find my trailer even though I completed express check in and given them a substantial amount of time . I had to hook up the trailer myself as the guy was too busy messing with his phone. took way too long

Jerrad C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdul L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather S. 
Évaluation :
5

Excellent customer service

Fernando Q. 
Évaluation :
2

Truck need to be inspected

Nikita D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert T. 
Évaluation :
1

I had my reservation to drop off my uhaul in palm harbor. They asked me if I could bring it back to them because another family needed it. I brought it back thinking they would pay for the mileage. No they didn't. That's bull crap. I paid to drive it back for them. Never will recommend this place. Manager lied about paying for the gas for us and everything. Not happy at all.

Christina L. 
Évaluation :
5

Thank you !

Margareta B. 
Évaluation :
3

They separated my reservation by having to return the truck a day earlier than the trailer after I requested to have them both returned the same day. I got charged a late fee, thinking I had to them both return on the same day.

Blake W. 
Évaluation :
5

Great customer service! Thanks

Domenic B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFERY J. 
Évaluation :
5

Good price and friendly. They are open early which is great.

STEVEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherri C. 
Évaluation :
5

Everything was good except the price. I had a trailer to move a vehicle for less than 2 hours and charged for an entire day. Which is absolutely ridiculous. I don't feel I should be charged for the day.

DANIEL C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dean D. 
Évaluation :
5

The guy treated me with great costumer service

JOEL R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
2

The staff did not attach my trailer correctly and it literally came off my hitch within less than half a mile after I pulled out of the U-Haul store. It was 2 men that attached it yet they did it incorrectly. I then waited over an hour and a half for a service tech to drive out and reattach the trailer for me and this person could not find my location so I was unable to complete my move that day because my storage unit closed and the service tech didn't get there in time. Very disappointed in both the UHAUL EMPLOYEES incompetence and the service tech not being able to find even one of the four addresses that I provided him! I requested a full refund for the price of rental since I had to take the following day off work to do my move, missed my original day completely because of this mishap!!

Carly W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen O. 
Évaluation :
1

Horrible trucks, service lights turned on in pick up truck, many damages & strong smell of cigarettes & sweat. It was embarrassing to drive! Never again unless desperate.

Jessica V. 
Évaluation :
5

No vehicle registration in truck

SUE D. 
Évaluation :
5

the manager was a bit curt and did not explain the return process, thankful I asked before hand and the other rep helped.

may P. 
Évaluation :
5

everyone was outstanding and friendly Perfect experience

MADALINE A. 
Évaluation :
5

Very helpful. Took care of us immediately.

George T. 
Évaluation :
5

Efficient

Beverly C. 
Évaluation :
5

Easy location to drop off

Marlo L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM C. 
Évaluation :
3

Drive 17 miles but you claimed I used 2 gallons, no idling, simply drive, shut off, drive, shut off, and return. …. maybe tune your empty vans to get maybe at least 10 miles (!) per gallon?

James C. 
Évaluation :
5

The person who help me at this location was the most dedicated employee I have ever met.

Richard B. 
Évaluation :
5

The young gentleman that helped me was amazing and should be recognized for his kindness and customer service.

Christina S. 
Évaluation :
5

Great staff!!! Extremely helpful and friendly.

Daniel K. 
Évaluation :
3

Acknowledge customers waiting for service, take time to explain the signing procedures and have supplies in the proper truck.

JOE H. 
Évaluation :
5

I appreciate that I was able to keep the new van longer than originally thought....great company and nice workers.

elaine S. 
Évaluation :
5

The staff at All locations were outstanding. It is the equipment that was lacking.

John B. 
Évaluation :
5

Excellent service. Will certainly will use again.

RICHARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wayne K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ricky G. 
Évaluation :
4

I had a real unpleasant experience with Uhaul's third party unloader. They never showed up. Really unprofessional and down right rude, Uhaul may clean up their list they provide to customers.

jerry G. 
Évaluation :
4

They did not have the vehicle available that I reserved. The quote said I get $50 guaranteed If that was the case. The employee suggested a large brand new van which would be cheaper than the truck. The van was perfect. I rented a dolly but the dolly wasn't in the vehicle. Customer service refunded me for that. I didn't get the $50 which sucks but the new van worked out.

Nicole S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDGAR A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

The truck, the gal that checked me in, and the gentlemen that prepared the truck were all wonderful. The process was quick and easy.

Jason J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haneen N. 
Évaluation :
5

Everything worked out great. The only issue I had was the Uhaul App. I chose to use the Uhaul 24/7 option but when I got to the location there wasn't a strong enough cell signal to use it. I didn't take the time to look if there was any wife available at the location but my suggestion would be that each Uhaul location provide their own wifi so that there is a more stable connection to use the 24/7 checkout option. I had to go inside for assistance which defeated the purpose of the 24/7 option.

Matthew S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luis E. 
Évaluation :
4

After hours drop off was horrendous, there were so many trucks dropped off that I could barely get into the parking lot and had to hop a curb just to exit with my car after drop off. If you know you're going to have so many after hours drop offs there has to be a better way to handle it. This was only 2 hours after you closed, it would've been actually impossible to drop off any later.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernardo R. 
Évaluation :
5

Friendly and fast service.

Daryl H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

These customer service Representatives can just keep doing what they're doing they're doing a great job.

Jack B. 
Évaluation :
5

Awesome and well stocked on all supplies

DESIREE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clayton W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW S. 
Évaluation :
2

I was missing equipment I reserved. I asked to be refunded when I dropped off and I was assured I would be when they checked my truck in the next day, but I was not. There was also drama happening between and employee and a customer when I dropped off.

kayla E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY M. 
Évaluation :
3

Dropped off after business hours.. did not interact with anyone

marie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary R. 
Évaluation :
5

Outstanding drop off location! Very professional and easy process. Was emailed that Uhaul needed vehicles badly so we returned a day early No concession was offered.

Scott V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allyson M. 
Évaluation :
1

The app continually crashed, customer service was not helpful. The key was not where it was supposed to be and the customer service rep repeated poor information and was generally clueless.

Naftali G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen O. 
Évaluation :
5

Pricing. It costed me $135 to rent from point a to point b had I returned the equipment at the location that I picked it up if would have been about $100 bucks less. I thought that was the beauty of uhaul. You can drop it off at any location and you would not get penalized a lot extra for doing that. By the way staff and professionalism was top level at this location.

Emira B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
4

fine

Timothy T.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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