Customer Reviews for U-Haul of Westside

4200 évaluations

2201-6th NW   Albuquerque, NM 87102
(@ I-40)

(505) 842-0762

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(505) 842-0762

2201-6th NW
Albuquerque, NM 87102
(@ I-40)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

All good,everyone very professional.ThNkyou

THOMAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON E M. 
Évaluation :
5

Greg the manager was exceptionally courteous and helpful. A real asset to UHaul.

Thomas P. 
Évaluation :
5

With my disappointment with pick up and proof of info, the drop off was easier and the person was very friendly.

DUANE S. 
Évaluation :
5

Nothing! The dudes were awesome

JESSICA K. 
Évaluation :
5

Very helpful and friendly service. Thank you.

JOSE A. 
Évaluation :
4

Take a closer look. The crew had washed out he bed and I saw the the bed was shiny and had water spots. The shine turned out to be most likely cooking oil and was a huge mess that we had to return to the uhaul center to be cleaned out. This put extra miles on the contract and took an hour of the rental time

Paul M. 
Évaluation :
1

I over filled the gas tank by 1/4 (35 $-40 $). I called to ask about a potential refund and they said they would get back to me. They never did! So unprofessional!

Martin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHEL K. 
Évaluation :
5

Hunter went above and beyond to help us understand and use the equipment. He was flexible with us and explained everything clearly.

RACHEL K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FREDERICK H. 
Évaluation :
5

Great customer service!!!

STEPHANIE W. 
Évaluation :
1

This customer has the wrong email and phone number. I live in Chicago and did not get a uhaul in New Mexico. Not sure why I am getting all of these emails.

NATHAN M. 
Évaluation :
1

Overcharged rude and I wouldn't use that place again

Deborah R. 
Évaluation :
5

Great customer service especially Hunter

Amanda A. 
Évaluation :
5

Great service and accommodating! Truck kinda smelt like a cat tho

EDWARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herman G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DEBORAH L N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Friendly service. The after hour return process was excellent.

GILLES T. 
Évaluation :
4

The trailer leaked. Suspect the real door seal needs replacement.

TORY S. 
Évaluation :
5

My experience was great. The office seemed a little short staffed for the morning rush. The one person was very quick and efficient though, so it had little impact.

ROBERT L. 
Évaluation :
1

Truck was issued to me with a malfunction gas tank. I was unable to pump gas into the truck and was told that they should charge me for gas I used upon return of the truck and only refund it if my claim that I could not put gas in the truck was true. I was told I could take the truck across the street and try again and the employee who told me this said it is tricky on this truck but he had put gas in it himself. If it was so easy then they should have filled the gas tank before renting the unit to me.

COLE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HATEM Y. 
Évaluation :
4

Please have more personnel to help. Staff on site are very diligent and hard-working, but can't be expected to do it all!

PATRICIA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLIVIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FILOMENO GERADO F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence S. 
Évaluation :
5

Employees were very helpful in explaining the process of renting, excellent service. Merci.

FRANK A O. 
Évaluation :
5

truck was ready and clean. Filled at 7/8 full quite easy reantal

david B. 
Évaluation :
4

My original rental was for 24 hours but was reduced, that's my only criticism

JEREMY C. 
Évaluation :
5

Hunter was very nice and accommodating, would rent from him again!

Melissa O. 
Évaluation :
5

Owner was a great and helpful man!

Gilbert M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEX V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENNIS C. 
Évaluation :
5

The owner is very professional and friendly! Overall great and hassle free experience!

VICTORIA M. 
Évaluation :
5

Again an easy, polite crew! They provided good information and even made a curtesy call fir return. Super efficient, drive in Gand the keys emailed receipts DONE! Thank this crew please!

Sara C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica M. 
Évaluation :
5

Wonderful service

REBECCA H. 
Évaluation :
5

Ryan was awesome, answering all my questions about pulling a trailer. He gave me some tips that were very helpful.

Dianne T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON E M. 
Évaluation :
5

The two young men there were very professional and friendly. I would go there again. They helped me change my order to something more approrpriate.

THEODORE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joey R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM J S. 
Évaluation :
3

Your computer system needs better servers . When I reserved online it took almost 5 hours to do because it would kick me out. When I picked up rental the system was down for almost 30 minutes a d also the truck bed had leaves and dirt probably from wind but I swept it out when I returned it and was charged extra cleaning fees. Also purchased smart move and was still accessed fee for a lost key that was found and returned with truck . The guys that work that location where not the friendliest but considering dealing with tech issues daily I would be burnt out on apologies to customers .

KIRBY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JODI C. 
Évaluation :
5

Hunter and all the others who work here are amazing and go out of their way to help customers!

MARGARETA Y. 
Évaluation :
3

I was supposed to return the equipment at closing time. I was going in late for x reason and called Corp ahead of time to let them know. Unfortunately, I was told if I was arriving late even though is at closing time and they would not rent the equipment to someone else. I was going to be charge for another 24 hrs regardless. I have rented many times within this year to be treated just like a cash flow. Sorry to say but I will never rent a uhaul again. This shows the loyalty to customers.

IRVING Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniela B. 
Évaluation :
5

see above

ADRIAN S. 
Évaluation :
4

Need 2 checkin people during peak morning hours.

RAEANN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW B. 
Évaluation :
3

The young man was not friendly when he checked in my trailer rental he took a pic when I asked him if I needed to sign anything he said no I had already paid. I had to ask him 2 times for his name I still didn't hear it as he was walking off

KATHRYN G. 
Évaluation :
5

Fast and efficient service. The trucks were clean and in very good condition. Easy access. No complaints.

KAREN S. 
Évaluation :
5

Great rental

Jeff B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor K. 
Évaluation :
1

Terrible experience! No one told me this was a self-service location. It took me an hour and a half to gain access to the keys and be given the go ahead to take the truck. I was told some things during the check in process work on the app and some work on the website. There is no excuse for how terrible this process is, based on how massive and successful the company is.

Leeland M. 
Évaluation :
4

Hunter Jay was very friendly and competent.

chuck J. 
Évaluation :
5

The only issue was the phone tree I had to go through to get to speak to someone, but overall the service was excellent and I would definitely be a repeat customer.

KAREN S. 
Évaluation :
5

Great customer Service All Around! The gentleman who checked me in was extremely polite and professional - even laughed at my jokes. And the gentleman who checked me out was just as polite and professional. You don't often experience such great customer service these days it was a real joy. The only issue is, all calls are going to your dispatch center and I had noticed my console was displaying a message like TOW MODE and I wnare to know if I needed to turn this off somehow since I wasn't towing anything and thought it was causing it to use more gas. I tried to call the local store but got the call center and just got put on hold plus there's no option if u needed immediate help. That's not good.

FREDERICK T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TERRY M W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EARL M. 
Évaluation :
5

Quick, friendly drop-off of a 15' truck and tow dolly.

Mark L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ELIZABETH E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAUREN B. 
Évaluation :
5

Tri pulls to the right

ROGER M. 
Évaluation :
3

Truck was not mechanically safe...steering needs attention and should be looked at

SERGIO ERNESTO M. 
Évaluation :
1

My card was overcharged after I returned equipment

CARLOS G. 
Évaluation :
3

I didn't go inside, however, I was greeted and my equipment was returned.

Dean alan K. 
Évaluation :
5

I was a nightmare customer, none of my movers showed and I ended up keeping the truck two extra days it cost a lot but they were cool.

Regan S. 
Évaluation :
5

Hunter Jay provided outstanding customer service. I plan to return for a larger move my wife and I have planned.

ORVILLE AUSTIN E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANKLIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACARIA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

colin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE L T. 
Évaluation :
5

I was not impressed with the agent that contacted me and told me my pick-up location had changed. Why can't people look at the reservation and verify things like how long the equipment is reserved for and verify it with the client? This girls whole demeaner was rude and condescending. She needs a class in phone/customer service etiquette. The young man at the Uhaul pick-up point was great!

THOMAS B. 
Évaluation :
5

Try to make vehicles non smoking if possible. The vehicle I rented smelled bad of cigarette smoke. Others may be allergic to the smell. Thanks

GILBERT M. 
Évaluation :
5

Couldn't call in to location to extend rental.

KARIN P. 
Évaluation :
5

Clean truck and excellent service!

SHANNON E M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TEVIA S. 
Évaluation :
3

inside was not sanitized. Chocolate on seat, soda stains around cup holders. I had to sanitize it myself

BRETT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARETA Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARI B. 
Évaluation :
3

U-haul was really bumpy, mirrors were fully shaking in freeway, doesn't feel great riding in it, i have been in ones that were great.

GENEVA A. 
Évaluation :
5

Outstanding service

KAYLA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

johnathan M. 
Évaluation :
5

The staff at 6th street NW in Albuquerque was super helpful during my recent rental experience! I had arrived from out of town and needed a U-Haul pick up for assisting in an in-town move. The U-Haul staff provided many options to make the process work out smoothly and easily. Thanks, U-Haul

LESLIE S. 
Évaluation :
3

Clean the inside of the truck cab, and windows so your customer does not have to

NATHANAEL P. 
Évaluation :
5

No improvements ndxessary. John is a great owner. I lucked out with a new cargo van. Sweet deal. Plus, the furniture dollies were exactly what I needed to get the job done. Merci.

JUDITH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL G. 
Évaluation :
5

This was my best experience with U-Haul ever! The website allowed me to edit my pick up time last minute. The crew working was incredible! Thorough yet focused and the equipment was great! The furniture dolly was SOLID! No problems handling an upright piano! Hydraulics on the trailer ramp! Great stuff, great workers!

Richard H. 
Évaluation :
5

Hunter, was very helpful, professional, and courteous.

frances C. 
Évaluation :
4

Too tight to oull uhaul in and out to store or remove belongings

carmen s.  |  Expérience générale 
Évaluation :
1

9 out of 10 times I tried to access my storage to put stuff in/out, I was unable to do so. Due to the lanes being blocked by either uhaul trucks or employee cars. Even the day I moved out 12/26.

Janel C.  |  Expérience générale 
Évaluation :
5

Great customer service, would recommend to friends and family

benjamin L.  |  Réservation 
Évaluation :
5

The staff were fantastic and super helpful.

MARK P.  |  Expérience générale 
Évaluation :
5

Staff was great and friendly. (:

Savannah G.  |  Expérience générale 
Non reviews have been submitted for this location.

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