I was given the wrong trailer, and never given a refund, I'll never have business with uhaul ever again.JONATHAN A.
Customer Reviews for U-Haul of Westside
Pour nous contacter
Albuquerque, NM 87102
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Allow pickups at the store of choice. There has to be a way to deliver the requested vehicle to the preferred store.GABRIELLA S.
Terrible customer service. Inconvenience. Unhelpful. Location and the New Mexico scheduling department.PAUL V.
Le client n'a pas laissé de commentaire.Michelle O.
more staff had to wait as store only had 1 person on dutyROBERT S.
Le client n'a pas laissé de commentaire.CURTIS M.
Le client n'a pas laissé de commentaire.JOHN O.
Le client n'a pas laissé de commentaire.CHANDLER L.
Le client n'a pas laissé de commentaire.Melisa S.
Le client n'a pas laissé de commentaire.David B.
All good,everyone very professional.ThNkyouTHOMAS C.
Le client n'a pas laissé de commentaire.SHANNON E M.
Greg the manager was exceptionally courteous and helpful. A real asset to UHaul.Thomas P.
With my disappointment with pick up and proof of info, the drop off was easier and the person was very friendly.DUANE S.
Nothing! The dudes were awesomeJESSICA K.
Very helpful and friendly service. Thank you.JOSE A.
Take a closer look. The crew had washed out he bed and I saw the the bed was shiny and had water spots. The shine turned out to be most likely cooking oil and was a huge mess that we had to return to the uhaul center to be cleaned out. This put extra miles on the contract and took an hour of the rental timePaul M.
I over filled the gas tank by 1/4 (35 $-40 $). I called to ask about a potential refund and they said they would get back to me. They never did! So unprofessional!Martin S.
Le client n'a pas laissé de commentaire.RACHEL K.
Hunter went above and beyond to help us understand and use the equipment. He was flexible with us and explained everything clearly.RACHEL K.
Le client n'a pas laissé de commentaire.FREDERICK H.
Great customer service!!!STEPHANIE W.
This customer has the wrong email and phone number. I live in Chicago and did not get a uhaul in New Mexico. Not sure why I am getting all of these emails.NATHAN M.
Overcharged rude and I wouldn't use that place againDeborah R.
Great customer service especially HunterAmanda A.
Great service and accommodating! Truck kinda smelt like a cat thoEDWARD M.
Le client n'a pas laissé de commentaire.Herman G.
Le client n'a pas laissé de commentaire.DEBORAH L N.
Le client n'a pas laissé de commentaire.David W.
Friendly service. The after hour return process was excellent.GILLES T.
The trailer leaked. Suspect the real door seal needs replacement.TORY S.
My experience was great. The office seemed a little short staffed for the morning rush. The one person was very quick and efficient though, so it had little impact.ROBERT L.
Truck was issued to me with a malfunction gas tank. I was unable to pump gas into the truck and was told that they should charge me for gas I used upon return of the truck and only refund it if my claim that I could not put gas in the truck was true. I was told I could take the truck across the street and try again and the employee who told me this said it is tricky on this truck but he had put gas in it himself. If it was so easy then they should have filled the gas tank before renting the unit to me.COLE B.
Le client n'a pas laissé de commentaire.NANCY H.
Le client n'a pas laissé de commentaire.HATEM Y.
Please have more personnel to help. Staff on site are very diligent and hard-working, but can't be expected to do it all!PATRICIA D.
Le client n'a pas laissé de commentaire.JASON V.
Le client n'a pas laissé de commentaire.OLIVIA M.
Le client n'a pas laissé de commentaire.FILOMENO GERADO F.
Le client n'a pas laissé de commentaire.Lawrence S.
Employees were very helpful in explaining the process of renting, excellent service. Merci.FRANK A O.
truck was ready and clean. Filled at 7/8 full quite easy reantaldavid B.
My original rental was for 24 hours but was reduced, that's my only criticismJEREMY C.
Hunter was very nice and accommodating, would rent from him again!Melissa O.
Owner was a great and helpful man!Gilbert M.
Le client n'a pas laissé de commentaire.ALEX V.
Le client n'a pas laissé de commentaire.Carolyn T.
Le client n'a pas laissé de commentaire.DENNIS C.
The owner is very professional and friendly! Overall great and hassle free experience!VICTORIA M.
Again an easy, polite crew! They provided good information and even made a curtesy call fir return. Super efficient, drive in Gand the keys emailed receipts DONE! Thank this crew please!Sara C.
Le client n'a pas laissé de commentaire.Erica M.
Wonderful serviceREBECCA H.
Ryan was awesome, answering all my questions about pulling a trailer. He gave me some tips that were very helpful.Dianne T.
Le client n'a pas laissé de commentaire.MICHAEL E.
Le client n'a pas laissé de commentaire.SHANNON E M.
The two young men there were very professional and friendly. I would go there again. They helped me change my order to something more approrpriate.THEODORE C.
Le client n'a pas laissé de commentaire.ANNE H.
Le client n'a pas laissé de commentaire.Joey R.
Le client n'a pas laissé de commentaire.WILLIAM J S.
Your computer system needs better servers . When I reserved online it took almost 5 hours to do because it would kick me out. When I picked up rental the system was down for almost 30 minutes a d also the truck bed had leaves and dirt probably from wind but I swept it out when I returned it and was charged extra cleaning fees. Also purchased smart move and was still accessed fee for a lost key that was found and returned with truck . The guys that work that location where not the friendliest but considering dealing with tech issues daily I would be burnt out on apologies to customers .KIRBY M.
Le client n'a pas laissé de commentaire.JODI C.
Hunter and all the others who work here are amazing and go out of their way to help customers!MARGARETA Y.
I was supposed to return the equipment at closing time. I was going in late for x reason and called Corp ahead of time to let them know. Unfortunately, I was told if I was arriving late even though is at closing time and they would not rent the equipment to someone else. I was going to be charge for another 24 hrs regardless. I have rented many times within this year to be treated just like a cash flow. Sorry to say but I will never rent a uhaul again. This shows the loyalty to customers.IRVING Y.
Le client n'a pas laissé de commentaire.Daniela B.
see aboveADRIAN S.
Need 2 checkin people during peak morning hours.RAEANN R.
Le client n'a pas laissé de commentaire.ANDREW B.
The young man was not friendly when he checked in my trailer rental he took a pic when I asked him if I needed to sign anything he said no I had already paid. I had to ask him 2 times for his name I still didn't hear it as he was walking offKATHRYN G.
Fast and efficient service. The trucks were clean and in very good condition. Easy access. No complaints.KAREN S.
Great rentalJeff B.
Le client n'a pas laissé de commentaire.Taylor K.
Terrible experience! No one told me this was a self-service location. It took me an hour and a half to gain access to the keys and be given the go ahead to take the truck. I was told some things during the check in process work on the app and some work on the website. There is no excuse for how terrible this process is, based on how massive and successful the company is.Leeland M.
Hunter Jay was very friendly and competent.chuck J.
The only issue was the phone tree I had to go through to get to speak to someone, but overall the service was excellent and I would definitely be a repeat customer.KAREN S.
Great customer Service All Around! The gentleman who checked me in was extremely polite and professional - even laughed at my jokes. And the gentleman who checked me out was just as polite and professional. You don't often experience such great customer service these days it was a real joy. The only issue is, all calls are going to your dispatch center and I had noticed my console was displaying a message like TOW MODE and I wnare to know if I needed to turn this off somehow since I wasn't towing anything and thought it was causing it to use more gas. I tried to call the local store but got the call center and just got put on hold plus there's no option if u needed immediate help. That's not good.FREDERICK T.
Le client n'a pas laissé de commentaire.Larry S.
Le client n'a pas laissé de commentaire.TERRY M W.
Le client n'a pas laissé de commentaire.EARL M.
Quick, friendly drop-off of a 15' truck and tow dolly.Mark L.
Le client n'a pas laissé de commentaire.ELIZABETH E.
Le client n'a pas laissé de commentaire.LAUREN B.
Tri pulls to the rightROGER M.
Truck was not mechanically safe...steering needs attention and should be looked atSERGIO ERNESTO M.
My card was overcharged after I returned equipmentCARLOS G.
I didn't go inside, however, I was greeted and my equipment was returned.Dean alan K.
I was a nightmare customer, none of my movers showed and I ended up keeping the truck two extra days it cost a lot but they were cool.Regan S.
Hunter Jay provided outstanding customer service. I plan to return for a larger move my wife and I have planned.ORVILLE AUSTIN E.
Le client n'a pas laissé de commentaire.Eric S.
Le client n'a pas laissé de commentaire.FRANKLIN B.
Le client n'a pas laissé de commentaire.ZACARIA A.
Le client n'a pas laissé de commentaire.colin T.
Le client n'a pas laissé de commentaire.MICHELLE L T.
I was not impressed with the agent that contacted me and told me my pick-up location had changed. Why can't people look at the reservation and verify things like how long the equipment is reserved for and verify it with the client? This girls whole demeaner was rude and condescending. She needs a class in phone/customer service etiquette. The young man at the Uhaul pick-up point was great!THOMAS B.
Try to make vehicles non smoking if possible. The vehicle I rented smelled bad of cigarette smoke. Others may be allergic to the smell. ThanksGILBERT M.
Couldn't call in to location to extend rental.KARIN P.
Clean truck and excellent service!SHANNON E M.
Le client n'a pas laissé de commentaire.TEVIA S.
inside was not sanitized. Chocolate on seat, soda stains around cup holders. I had to sanitize it myselfBRETT M.
Le client n'a pas laissé de commentaire.MARGARETA Y.
Le client n'a pas laissé de commentaire.SHARI B.
Too tight to oull uhaul in and out to store or remove belongingscarmen s. | Expérience générale
9 out of 10 times I tried to access my storage to put stuff in/out, I was unable to do so. Due to the lanes being blocked by either uhaul trucks or employee cars. Even the day I moved out 12/26.Janel C. | Expérience générale
Great customer service, would recommend to friends and familybenjamin L. | Réservation
The staff were fantastic and super helpful.MARK P. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!