Évaluations des clients U-Haul Self-Storage of Parma

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Self-Storage of Parma

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joe c. le

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Don't change anything. limited waiting time and great customer service. Easy to return. Great selection of trucks.

Terrence V. le

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Le client n'a pas laissé de commentaire.

Savannah H. le

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Alot of odd people that ride around the lot that arent utlizing uhaul . One day a male approached me as i was retrieving items from my unit and when he noticed my brothers hopped in his car .

Demeka T. le

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Le client n'a pas laissé de commentaire.

David B. le

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Le client n'a pas laissé de commentaire.

PAUL M. le

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Le client n'a pas laissé de commentaire.

Patrick s. le

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Le client n'a pas laissé de commentaire.

douglas c. le

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Le client n'a pas laissé de commentaire.

Jim G. le

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Le client n'a pas laissé de commentaire.

Bill N. le

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Le client n'a pas laissé de commentaire.

Alexandria G. le

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Le client n'a pas laissé de commentaire.

Pat P. le

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It was very difficult to get information on my container once it arrived. I received an email that it had arrived, but every time I tried to call to ask how I schedule a time to access my container I was routed to a call center with an amazingly long wait time. I had to hang up twice because I was calling on my lunch hour at work. Eventually I had to go into the U-haul location and wait in line just to ask about accessing my things. A little frustrating.

michael s. le

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Le client n'a pas laissé de commentaire.

David H. le

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Le client n'a pas laissé de commentaire.

Andrea h. le

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Le client n'a pas laissé de commentaire.

wayne t. le

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Thank you

james b. le

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Le client n'a pas laissé de commentaire.

Gilda C. le

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Le client n'a pas laissé de commentaire.

Christina M. le

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Le client n'a pas laissé de commentaire.

Wallie C. le

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No one asked if "one way" I thought the original cost was the total!. Not until we went to pick up the trailer did they tell me the "real" cost. And I had asked if there was a drop off charge too. Not happy with that at all!

Rebecca K. le

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Le client n'a pas laissé de commentaire.

CHRISTINE S. le

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Le client n'a pas laissé de commentaire.

Pat P. le

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Le client n'a pas laissé de commentaire.

David S. le

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Make sure the trailer plates have valid tags on them. Mine still had 2017 tags on them

Suzanne S. le

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Very upset that the van did not fit my queen size bed when clearly it states that a queen size bed would fit in it. Therefore I was unable to transport it. Very unhappy about that.

James C. le

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Perfect experience!

Ajith A. le

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Le client n'a pas laissé de commentaire.

paul f. le

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Great people that were so helpful. Mo was great.

George S. le

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The staff was helpful and very professional. Thank You!

Tyler D. le

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staff was unfriendly and disinterested.

Karen D. le

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Le client n'a pas laissé de commentaire.

Daniel h. le

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I called your customer service to order 5x8 trailer.When speaking with agent I let her know there would be storms and I have a mattress. She scheduled me a trailer and said it’s enclosed. When I went to pick it up it was a open trailer. They didn’t have any enclosed ones. We were moving my son out out of town and needed the enclosed one. Absolutely unacceptable. We talked about what i needed and she knew and said she took care of me and didn’t.

CHERYL S. le

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Everyone was very helpful. Wonderful experience.

michael b. le

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Le client n'a pas laissé de commentaire.

Charles C. le

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Le client n'a pas laissé de commentaire.

RAQUEL R. le

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Le client n'a pas laissé de commentaire.

ciearra t. le

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Make sure when hiring the employee know addition subtract multiplication

Selena D. le

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Le client n'a pas laissé de commentaire.

bonnie l. le

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Le client n'a pas laissé de commentaire.

Ben F. le

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Le client n'a pas laissé de commentaire.

Jose R. le

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I just the service Krissy? Provided was top notch. Beginning to end. The equipment was great and I would honestly reccomend this location to any that asked. Moving can be quite the ordeal and. You guys go along way to take some of the sting out of it.

Sports Equip S. le

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Location is most convenient to our office which is right next door. Service has been very good the times we have rented a box truck.

Brandon H. le

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Le client n'a pas laissé de commentaire.

john p. le

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Great people great truck

patty m. le

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Not everyone wants to self check vehicle on pickup. Every thing is geared to cellphone check. Associate only want to hand u a key. I dont want to carry the cardboard sign..having to juggle it around. U shouldvkeepnit on premise.

Terry F. le

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Very easy drop off experience.

COLLEEN W. le

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Absolute worse experience I’ve ever had. They ship my Ubox to the wrong location then lied and said the one closest to me did not have the equipment to handle a Ubox. When I visit the one closest to my house, they told me they did. I called multiple times trying to get them to send my box to the location I requested, they did not. Each time I call, I have to tell my story over again because no one is putting notes in. I had to drive 20miles to pick up my box. I will never ship with uhaul again. Very poor service.

Nick P. le

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I got sent here because of the location on 4925 Pearl Rd, Cleveland 44109 (Don's Brooklyn Automotive Inc). The service at that location was terrible. The lady I dealt with was nice, but was scattered and had trouble getting me a new truck when the one that I booked at their location was broken. I waited for almost an hour before someone had to drive me over to the Brookpark Rd location where the service was great. I don't typically like to write bad reviews but the Don's Brooklyn location was very disappointing. I would not return there in the future.

Carol J. le

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Nothing. Everybody was pleasant and my truck was ready on time.

David B. le

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Everything went quick and smooth. Scott Clark Jr. was the best customer rep. person I've ever dealt with!

Eric H. le

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Le client n'a pas laissé de commentaire.

Patrick G. le

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Natalie went the extra mile for us in our Bay Village drop off and especially on pick up three days later!!

Martin J. le

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Le client n'a pas laissé de commentaire.

GREGORY M. le

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Le client n'a pas laissé de commentaire.

KRISTEN R. le

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Le client n'a pas laissé de commentaire.

Kristelle C. le

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Le client n'a pas laissé de commentaire.

Martin W. le

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Verify actual gas level with cust before marking contract. Wanted to charge me more for gas, I put 2 gallons back in before returning, and only drove 11 miles, so you already got more back than needed.

HERMES O. le

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Le client n'a pas laissé de commentaire.

Scott L. le

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Le client n'a pas laissé de commentaire.

Angela D. le

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The guy was awesome! Ill go to this location for future needs!!!!

Omar K. le

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Equipment was well maintained, just there was a decent amount of dirt and debris in the trailer

Kevin K. le

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Le client n'a pas laissé de commentaire.

Boris S. le

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Everything was great, nicely done, thank you!!

Aaron B. le

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Everything was good but there was a small leak in my unit causing some of my stuff to get wet

Charmaine W. le

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Le client n'a pas laissé de commentaire.

franchesca b. le

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Le client n'a pas laissé de commentaire.

arthur k. le

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Le client n'a pas laissé de commentaire.

alyssa b. le

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Le client n'a pas laissé de commentaire.

Danijel D. le

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Le client n'a pas laissé de commentaire.

Linda S. le

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Once I got referred to this location all went well. But my experience at a near by location did not have my reservation (73rd and Superior, Cleveland) I went to another location (55th and Chester Cleveland) They were extremely helpful placing another reservation and got me to this location. The unfortuante thing is that this location took me far across town and my limited mileage for a one way move I knew we would have to go over our alloted mileage. And that we did. The difference in the travel from this location to our move location and drop off location did indeed put us over by 12 miles. Had either of the first two location had accomodated me, I would not have had to pay for extra mileage. Thank you U-Haul Self Storage of Parma for making our move successful.

Brandon B. le

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Where do I begin? Here are 3 names I remember being unhelpful in specific: Vicky, Michelle and Ed. Reserved the WRONG truck, sent us 40 MINUTES AWAY TO THE WRONG LOCATION WHERE THE TRUCK WAS NOT EVEN RESERVED, and THEN HAD TO DRIVE EVEN FARTHER TO OBTAIN A UHAUL THAT WAS BIGGER AND MORE EXPENSIVE THAN REQUESTED and ON TOP OF THAT FORGOT THE DOLLY! If I could give 0 stars to this place I would. How many people does it take to do ONE EASY JOB? After my experience the woman at this location had the audacity to get an attitude with me (the customer) when she CLEARLY WAS THE ONE WHO MESSED UP. Do NOT USE THIS LOCATION. You would save yourself plenty of time just carrying your things to where you need to be on foot because they do not know how to help you. U-Haul - please start screening your employees for brain cells before hiring them. Wasting your customers TIME AND MONEY is NOT the way to the heart. I definitely will be using Penske or really any other truck rental from now on.

mary c. le

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My couches and dining room chairs were moldy so i had to throw them out. Too much moisture ruined my firniture

ANGELA E. le

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The truck was not extremely clean, there was just and crumbs and sticky stuff on the floor, under the seats, on the dash and the cup holders. I used the app, or tried to - when I arrived and found my van, someone else was taking it. The employee said he switched everyrhing but he didn't so I had to go inside and do paperwork anyways. The app didn't work to return and it was after hours so there was no one to contact and I was left wondering all night what would happen in the morning.

Jonathan T. le

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Le client n'a pas laissé de commentaire.

Alberto R. le

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Le client n'a pas laissé de commentaire.

Joshua W. le

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Le client n'a pas laissé de commentaire.

Donna D. le

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I was charged for moving pads and did not use any. Check your bills people!!

Ariel H. le

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Everything was great, Scott was a great help when checking in for the reservation.

Mikel P. le

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First time visitor found entrance drive confusingly set up for equipment return but not for customer parking. Also, the utility dolly I paid for was not in the truck, and I've been having a hard time getting credited for it.

JODY C. le

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Le client n'a pas laissé de commentaire.

Jonathan T. le

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Le client n'a pas laissé de commentaire.

Melissa R. le

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Le client n'a pas laissé de commentaire.

Scott L. le

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Le client n'a pas laissé de commentaire.

Brian D. le

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Excellent service. Very friendly and professional

Edwin K. le

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Le client n'a pas laissé de commentaire.

Sharron W. le

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We needed the storage at a difficult time. Your staff, your services and the storage unit were all superior and we thank you so much for you assistance in EVERYTHING.

Victoria F. le

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Prices were way too expensive and with hidden fees. The app to check truck in kept crashing on me. Customer service was great though.

Danielle B. le

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Le client n'a pas laissé de commentaire.

Heidi R. le

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I was not aware that at do your employee put me down for a one-way trip from the Westside to the east side and that I was charged only for one way I knew I was leaving the west side and dropping it off on the east side but she should have explained to me the difference in price and choices that I had to make that I could have made from normally when I rent a U-Haul I put a down payment down and not get reimbursed the rest of my money this time I was not reimburse any leftover mining because I was unaware that I was charged for a one way trip that was not satisfied I was very displeased and I had no understanding of it next time I would definitely ask but I had so much going on that it just slipped my mind !

Sharon Y. le

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Everything went smooth and staff was great

Angelo T. le

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Le client n'a pas laissé de commentaire.

beverly m. le

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The manager was exceptionally helpful and easy to work with. Totally satisfied with my experience and will definitely use them again.

Ireene W. le

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The manager from U-Haul of Parma (766071) called me in regards to my concerns with my rental. He addressed all issues and was very responsible and a extremely professional gentleman representing the U-Haul Company. I will be continuing to use that facility for all my rental needs. I am also very proud of the way Maurice has grown this facility; for we were one of his first week customers. It is the best looking and managed U-Haul that I have ever seen and will recommend this location to anyone.

Laura H. le

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Le client n'a pas laissé de commentaire.

Greg H. le

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Le client n'a pas laissé de commentaire.

Raul A. le

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Le client n'a pas laissé de commentaire.

Jim B. le

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There was a young lady working there on saturday March 30, 2019 that was the most rude person I have ever come across in my personal and professional life. Because of her rude attitude I would never rent or recommend your location to anyone. I grew up in that area and still have family living around and will tell them not to ever go into that location. My wife and I were going to rent a storage unit there but because of her attitude we decided against it. Very, very disappointed!!!!!!!

Jonah D. le

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All around good experience. Newer and very clean cargo van.

PLEAS C. le

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Le client n'a pas laissé de commentaire.

Jason S. le

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Le client n'a pas laissé de commentaire.

Donna D. le

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Le client n'a pas laissé de commentaire.

Regina S. le

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Very accommodating and helpful. It was our first rental and they made it simple and insured we had all the correct towing equipment and knew how to hook up properly.

Keith M. le

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Renting is much easier online now than it ever was. Good job.

Jean E. le

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Only thing was there was a used qtip in the passenger side door handle

Ray E. le

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Le client n'a pas laissé de commentaire.

Matthew S. le

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The truck i rented was damaged on both sides,exhaust very loud, and ran rough. Certainly could have been given nicer truck. The people were very nice at both locations.

roderick i. le

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Le client n'a pas laissé de commentaire.

Walter E. le

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The mileage on the pickup paperwork was incorrect. The clerk made a correction on the paper but not in the computer. When I returned the truck I told the agent that the mileage was wrong by 1 mile. When the bill was given to me it was not correct. The clerk refunded 1.06 to me. It should have been 1.07. I do not care about the penny but it should have been done correctly. That make a total of two times my paperwork was mishandled.

Brent C. le

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The equipment return line had 10 trucks lined up and it was unclear to stay in the vehicle or not.

Tim K. le

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Very nice people you have working for you, and very helpful overall

sanya r. le

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The cargo van was a last minute decision, but I was able to get a van with 63 miles on it, that was very impressive. The move was difficult but your van made it a much better day. I noticed that my name is not on the receipt, I am Roger V Rasch not Sanya Ruff. Can you send me a new receipt with my name on it, everything is correct except for my name. Thank you, Roger

David D. le

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Le client n'a pas laissé de commentaire.

Kristine R. le

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While my reservation on my phone clearly showed my pickup location on Brookpark road, the girl at the counter stated it was at another location and there was nothing she could do, I would have to cancel my reservation and make a new one for this location. She was all bad attitude. While on hold with this other location, another gentleman called and had the reservation transferred, took 30 seconds. This employee's refusal to help when uhaul obviously made the mistake and her care less attitude really ruined the whole experience.

anthony r. le

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Friendly Staff and very helpful with questions on moving equipment.

lyz O. le

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Nothing to everything was just perfect !!

Theodore W. le

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Not good at all

Emmanue H. le

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Le client n'a pas laissé de commentaire.

dennis d. le

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Windows and mirrors could stand to be cleaned. Other wise VERY satisfied.

Thomas V. le

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Professional and courteous staff. Very helpful. Very clean and secure facility

thomas v. le

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Rational and courteous staff. Very clean and well run facility

Heather G. le

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sorry, I filed a claim for missing items out of my ubox, but the items were not really missing, my son hid the box of things that I was looking for, in a suitcase, which was not expected. My apologies

brandon s. le

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i reserved a car dolly for 1 location it had a flat. they sent me to another location to pick 1 up but when i got there there wasn't a dolly at the location. when i arrived at the 3rd location the woman that insisted that she hook up the dolly didnt even follow proper hookup. the when i got home the ratchet for the tire straps was broke and i had to repair it myself.worst u haul experience ever

Sharron M. le

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Our U- boxes were clean and free from smell or pests when we opened them up after 4 months- overall great experience for the price and convenience of a cross-country move!

eric p. le

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Was a great location and service. Staff was excellent!

Jeffrey A. le

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Le client n'a pas laissé de commentaire.

eric p. le

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Le client n'a pas laissé de commentaire.

Lawrence D. le

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Le client n'a pas laissé de commentaire.

Craig H. le

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Nothing everything was just fine

patricia r. le

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Very friendly workers made the experience very easy.

Rochelle V. le

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Le client n'a pas laissé de commentaire.

Edward S. le

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Le client n'a pas laissé de commentaire.

Courtney S. le

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Le client n'a pas laissé de commentaire.

Korrin W. le

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Great

Charles B. le

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Le client n'a pas laissé de commentaire.

Jeffrey M. le

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Le client n'a pas laissé de commentaire.

Ingmar R. le

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Service and staff was great! The truck though, while clean, was quite worn out at 130k miles both inside and out. On the road it was swimming like a raft in the sea. Otherwise great experience and definitely would recommend.

Duane W. le

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Le client n'a pas laissé de commentaire.

kathy savanna r. le

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A service light came right before I was going to get up on the highway . I didn’t go on the highway as I was scared with the service light on the dash . Which then made me go over the miles I had figured out for the price of renting it . The girl at the counter that took care of me was not concerned at all about what I said .

Rakim t. le

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Le client n'a pas laissé de commentaire.

kathleen c. le

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Facility manager and staff were helpful and professional. Will definitely recommend to family and friends. It is a safe , clean and secure location. Thank you UHaul

kaitlyn k. le

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Le client n'a pas laissé de commentaire.

JAMES H. le

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Great service by the team of workers there,Thank You.

John S. le

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Very helpful

Sharon Z. le

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very happy with u-hall!!

Kate K. le

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Would definitely recommend!

marianne k. le

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I had a storage unit for 5 months and it helped me make a smoother transition when I was planning for a move. I always felt safe there. Last night, I recommended to a friend who needs a unit now.

brian h. le

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Good experience overall. Would use this service again.

Wilma G. le

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Thank u for good service

Freddy C. le

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Always clean and secure with friendly and helpful staff.

lillian d. le

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Thank you

dane h. le

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Outdoor units are heavily slanted and have a big bump so you cant roll anything easily in or out... And $220 a month is pretty ridicoulous rate in my opinion. I would not recommend.

Michelle W. le

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Great customer service

elaine p. le

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We rented a U-haul storage box for our driveway for a month to store some items for a short time and were very pleased with the experience and with the people who brought it and picked it up and the

jon s. le

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staff was great at Brookpark location/ Billing department not so good/ Account was in my name but my sister paid/ Almost every month we would get a late notice and this last time they put their on my

Darlene M. le

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excellent customer service

Brian S. le

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Quick and friendly service!

Betty S. le

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All agents were courteous and knowledgeable! Very easy access to my unit!

Tyler B. le

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Storage intertubes should be pro-rated. Circumstances dictate when a renter needs to close out the storage unit.

Zachary W. le

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The staff members were the absolute opposite of friendly and helpful. I would recommend others I know to store their things anywhere other than here.

matt q. le

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Messed up our delivery and was forced to wait a day

Melissa H. le

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Everything was excellent. Thanks

Edward N. le

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Pleasure to deal with very helpful

sonya w. le

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My experience with this UHaul Facility was excellent from my beginning to the end. Kudos to the Manager and staff at this location!

Michael C. le

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Both Maurice and William Hoyett were very professional and helpful. Excellent customer service.

Sue K. le

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This is truly the best stirage facility I have used! The loading dock and carts are so convenient and helpful! Thank you for your great service! Highly recommend!!

Matilde T. le

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The service was amazing tkns for you help

HALLI W. le

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The women who delivered and picked up our UBox was wonderful... at the beginning of the contract and the end. They should be commended. Getting a hold of the office VERY difficult.

toni m. le

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The Staff at Uhaul was great very welcoming and was very kind and considerate thank you guy's a lot.Toni M.

Otis J. le

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Great service, would like to see humps over back tires removed and mom’s attic for added space and fluidity of load

WILLIE H. le

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The staff there is so amazing and understanding, I would not dream of taking my business elsewhere.

mallary w. le

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I received many conflicting emails about the date that our Ubox would be available. One said it was guaranteed to be available on the 29th and it was not. Staff also seemed confused about details.

John L. le

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The person who I had contact with, Kishi Was very professional with superior customer service skills and also handled the delivery of the large u-haul box with skill, everything arrived in great shape

Win M. le

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Service was great, good communication

sonya w. le

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I appreciate the Manager and workers at this location. Although we arrived 2 minutes before closing, they were patiently willing to help us. A huge thank you! Sonya Williams

Tom R. le

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Excellent Staff !!!!!

Raymond g. le

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Fantastic Manager. Fantastic Staff. Thank you. Ray Gray

Kevin K. le

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Facility is enormous and offers a ton of services I didn’t realize were available. Very happy with the unit I rented. Staff were friendly and got me checked in very quickly.

Daniel A. le

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The staff there is excellent outstanding they were courteous friendly and most of all friendly to everybody even my nieces. Thank you very much

Michelle H. le

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The staff here are amazing and very helpful. The units are clean and easy to nbn get to.

Kristin b. le

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I think they do a wonderful job taking care of customers

CAROLYN G. le

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UHaul delivered our goods from California to Ohio just as promised.

Joe P. le

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Don’t plan on ever returning

Abraham B. le

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With my busy schedule it’s not always easy to meet and conclude some business. But with self Storage Parma I reminded and taken care of. Not to mention I felt safe and and my items secured. Thanks

Valerie L. le

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I had a pod delivered to my house, and when it arrived to Parma's location before going to my house, I never heard from them when they said they would contact me (over 5 days). Poor communication.

jose r. le

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Everything is ok for now

joshua y. le

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Nice

Patricia F. le

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I was very impressed with your facility from day one. Definitely will use again if needed and will also suggest to friends and family. Your staff are helpful, respectful, pleasant to deal with.

kenneth w. le

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Never rent storage here again! Paid for my next month starting on the 28th, wanted to vacate on the 2nd was told they do not prorate! So there goes $180.00 for a space that I'm not occupying. #!@k uha

Debbie L. le

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Nice and clean place

Margaret M. le

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excellent communication and friendly professional service. your staff were accommodating to our moving timeline which was so welcome during a stressful process. Natalie was timely, friendly & skilled.

Ronald S. le

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We loved the access and security feature with our unit. And the ease of access and drop off of the truck when done.

amber b. le

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Amazing place, amazing staff. Would definitely recommend to anyone!

Denise H. le

Évaluation :

I didn’t actually see the “facility” so I gave it a positive rating. You really need a N/A option. The delivery of our u-boxes went very smoothly at your end and the drivers were prompt and considerat

Susan C. le

Évaluation :

Staff super helpful! I'm so happy with the service :)!!! Keep up with the great customer service