Customer Reviews for U-Haul Storage at 19th Ave
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

238 évaluations

9404 N 19th Ave   Phoenix, AZ 85021

(602) 944-6971

Heures

Toujours ouvert sur votre téléphone intelligent

Services dans cet établissement :

Pour nous contacter

(602) 944-6971

9404 N 19th Ave
Phoenix, AZ 85021

Services dans cet établissement :

Heures

Toujours ouvert sur votre téléphone intelligent

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

The 5x10 unit that I am renting needs to be addressed. It appears that people have tried multiple times to break into this unit. And instead of correctly fixing the locking device Uhaul has screwed on a type of sliding device that does not close properly and it is not properly attached to the slide up door. I am afraid that this unit will be broken into. Please address this immediately. Also, this is the 2nd time in 2 weeks that I have rented a truck from Uhaul. Both times Uhaul has had the incorrect amount of gasoline reported on the rental paperwork. Both times Uhaul reported there was more gas in the trucks then what was really in them. This seems to be an issue, I wouldn't chalk it up as a coincidence. So whether you need to retrain your staff on how to properly read the gas gauge or properly check in the trucks and verify information, something needs to happen. I have been a Uhaul customer for years, literally since 1989. And I can say that I am thinking about changing to another company.

Rochelle L.  |  Premières impressions 
Évaluation :
3

I didn't have a problem there a few bumps but the staff got it under control in only 3 days

BRENDA A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maria R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Megan C.  |  Premières impressions 
Évaluation :
3

Wasn't what I had wanted so we canceled

Eduardo M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexis r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew M.  |  Expérience générale 
Évaluation :
2

My unit had been vandalized and they wouldn't make necessary repairs. My door was damaged and had to fight to get it locked and harder to unlock. It is bent in at the metal plate to where the holes don't line up properly. I was told there was nothing they could do but offer a different unit. I am sorry but they could have replaced the door.

Paul T.  |  Expérience générale 
Évaluation :
5

The two girls that worked with us were friendly and helpful.

Kenneth J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON Y.  |  Expérience générale 
Évaluation :
5

Aucun

FERMIN D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID A.  |  Premières impressions 
Évaluation :
3

The rates are to high now and you stopped 24 hr access which are the main reasons I rented with Uhaul. Good paying customers that have been with you for years should not be penalized for customers that are not able to obey the rules and ruin it for everyone else.

Lisa P.  |  Premières impressions 
Évaluation :
2

I was never late making a payment they took my lock off and replaced it with a new one and when I was moving out I noticed it was not now I left it some of my items where missing all three of my tvs where missing a tool box with all my tools and some items as well once I moved in to the unit I didn’t return to it til it was time to move out

TASHA H.  |  Expérience générale 
Évaluation :
3

Hours are fine staff is friendly just too many homeless people and this moment a lot of construction going on other than that a good place to rent

GLEN W.  |  Expérience générale 
Évaluation :
4

Access hours are a little bit difficult at times.

Desiree H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carmelita O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID R.  |  Premières impressions 
Évaluation :
1

Storage was robbed of over 10,000$ plus personal items which cannot be replaced. Entire storage unit ransacked and destroyed. Bums living in the storage units, actively there 24/7 no matter the closing time. Little to no cleaning whatsoever, junk all over the place usually in every corner you see. Gate is usually broken due to bums consistently breaking it. No security including no security cameras but maybe two in the most inconvenient spots. The staff was unprofessional and never helpful not to mention rude. 10 out of 10 would NOT recommend storing any of your things here bums do not care what it is they'll steal your family/ baby pictures and anything else they can get there grimy hands on and the workers don't do anything about it. Most they do is watch to make a show and joke out of it. Had to take it into my own hands to buy another slide lock to my storage unit because not one worker came out to fix the lock the bums broke off. Don't waste your money. Find a different location or company 路‍♀️.

Collin h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arron D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faviloa V.  |  Expérience générale 
Évaluation :
1

My unit was broke into. There was drug addicts sleeping on property I had key card and I couldn't get in after 7pm but they slept on property. When my unit was broken into I asked about cameras but the staff said that they hadn't worked for years Trash everywhere no trash bins. This property needs help.

Deborah C.  |  Expérience générale 
Évaluation :
3

Well starting off with my unit was questionable sometime promise was in the unit but eventually it got cleaned up and in the end it was very good thank you for your service and I will recommend

Tracey M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN H.  |  Expérience générale 
Évaluation :
3

Staff were helpful at times, I do not know if I would recommend this storage facility. I would tell them to make sure it is clean and that no homeless people are living in the units. The facility had many homeless people living there and wandering throughout the facility over the last year. The place was littered with garbage and not cleaned up on a regular basis. I would not let anyone from our organization go into the faculty alone. I did go there usually in the morning, never in the late afternoon or evening. I went because I had to pick things up we needed for events, etc. even though it was very scary at times and not secure, never knew what or who to expect walking around or what their intention were. Had a homeless man living in unit right across from our units and down isle E were a few more. The smell of urine was very prevalent around our units. It is nice to see that it is finally being cleaned up and do not see the homeless wandering around or living in units. This has been done in the last two weeks.

JOAN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Detric J.  |  Premières impressions 
Évaluation :
4

Unfortunately the cost is too high for the units and they do not work with you after being with them for such a long time

SHEILA N.  |  Premières impressions 
Évaluation :
1

Drug Paraphernalia all over (I have pictures) Gate broken most of the time Dopers roaming all over the place Vomit, urine and feces on walls and on ground People living in units Poor camera coverage Unit broken into and tons of items stolen and damaged. You will be hearing from me. Jordan Cook 4054133353

Jordan C.  |  Expérience générale 
Évaluation :
3

Was called out because they said my unit was broken into. Drove over an hour to find out it was the unit next to mine. Had to drive over an hour to get there so just decided to just close it with gas prices the way they are now it was an expensive mistake.

ROSEN M.  |  Expérience générale 
Évaluation :
4

I need to know how I can get access to my unit after hours? Alot of the time I don't get off work until after hours.

BRIAN O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darion R.  |  Expérience générale 
Évaluation :
5

Very nice guys working for you guys and very good price I'm so very happy

Debbie M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jasmine D.  |  Premières impressions 
Évaluation :
2

Not being able to get a person at the actual location on the phone was maddening!! Waiting on hold for 20 minutes just to talk to a distant service-center person who is powerless to do anything having to do with my immediate location-needs is intolerable. Never again will I be using uHaul for my future storage or hauling needs. Goodbye forever.

SAMUEL T.  |  Expérience générale 
Évaluation :
1

Not only were people living out of thier storage units and it was the most disgusting location I have seen, but the service rep, Courtney Schwenck, was one of representatives I have ever dealt with. Her flipped attitude and disregard to the people in front of her made the experience tha much worst--i'd rather cancel the unit at this location and sit in a U-Haul full of belongings while trying to find new storage rather than stay to deal with Courtney and the location in its entirety.

MAXINE A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TaBrisia S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron R.  |  Expérience générale 
Évaluation :
5

Thank you! These folks made what was a horrible move into an enjoyable one . First time that's ever happened. Thanks againoo

Anthony G.  |  Premières impressions 
Évaluation :
5

Every thing good!

richard W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David S.  |  Expérience générale 
Évaluation :
5

A Lady by the name of Tommica was very helpful showed me the sizes of storage, along with the price range. With the holidays being here soon. I felt no stress and worries about hidden prices. Merci.

Karen T.  |  Premières impressions 
Évaluation :
1

Need to update the access hours on your website. Reserving the space and racing down to the office to do the paperwork ended up being a huge waste of time. I was walking out to go to the space when the U-Haul employee informed me that it locks down at 7pm. Website said 10pm. Got my money back and I am extremely disappointed.

Lisa V.  |  Expérience générale 
Évaluation :
3

Very helpful checking in and returning trailer.

ROSEN M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lexis E.  |  Premières impressions 
Évaluation :
5

Thank you Courtney for being of great help in my move to Arizona!

MICHAEL B.  |  Expérience générale 
Évaluation :
5

The staff was good and friendly

Mary G.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corina D.  |  Expérience générale 
Évaluation :
5

Awesome and friendly

RICHARD M.  |  Premières impressions 
Évaluation :
5

Great job Courtney! Thank you, Michael Bullion

MICHAEL B.  |  Premières impressions 
Évaluation :
5

The staff were very helpful

Alberta G.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Julie J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER S.  |  Premières impressions 
Évaluation :
3

Staff never knew what they were doing. Always had to wait to talk a manager Or come back when they were working. Actually had to take time off of work to do this. most recently The clerk advised me that I was owed a refund and she would try to get it done for me. She didn't so I had to come back and talk to a manager and manager advised I wasn't eligible for refund. Complete waste of time period. So I left to work early for no reason. Would not recommend this location. Very poorly run.

STEVE E.  |  Expérience générale 
Évaluation :
5

It was my pleasure renting the space. Everything was perfect. I felt safe and enjoyed the experience. I vote U-Haul as number one place in Phoenix.

margaret f.  |  Expérience générale 
Évaluation :
3

Guy didn't know what he was doing much less the unit he sent us to was locked. But good otherwise

Jessie C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SAIED T.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM Z.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert Y.  |  Expérience générale 
Évaluation :
1

Security gate was broken on several occasions, auto bill pay did not work every single month despite reaching out for help from customer service.

Joshua D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deborah C.  |  Premières impressions 
Évaluation :
5

Angel took care of everything! He was professional, friendly, knowledgeable, and it was a positive experience! Thank you Angel!

Marisa C.  |  Premières impressions 
Évaluation :
3

The outside area was open when coming to the security aspect & the outside area of my particular facility was very dusty.

Johnathan H.  |  Expérience générale 
Évaluation :
5

Bad part of my 4 years with uhaul was that I never knew who the Genial Manager was, a new person starting every 6 months. Because of the GM issues I just started going to Angel or April for anything I needed or had issues with and not even bothing with meeting another new GM to just Have to do it again 6 months later. So only reason for me i rate 5 stars is the staff who ran that store the time I rented there and NOT the fill in GM's they'd send in who were horrible at the most basic thing in business CUSTOMER SERVICE!!!! 5 stars goes to April who I remembered staying after 8pm on a Friday when I called to get some help with the gate not working for me. Or the 3 times I got in a hurry and forgot to lock my locker, April called me to ask if I knew it was unlocked and then she put a lock on it for me and every single time that happened she save me from getting my stuff stolen because it was untoched & safe because of April every time. April 5 stars Angel 5 stars Uhaul's fill in GM's and hiring dept 1 star

LEE K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dusty C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S.  |  Expérience générale 
Évaluation :
2

The lady sent me to the whole wrong building. And I called back. I was hold hold the whole time while took the agreement out. Found out out the correct building unloaded ,what things I had. And when I was done, I was still on hold.

Valquit M.  |  Premières impressions 
Évaluation :
5

Very easy to rent the storage space we needed. Manager was friendly and very helpful.

Donna H.  |  Expérience générale 
Évaluation :
1

My original order 721030-00109918 was for a 5' x 15' x 8' Drive Up I made on 07/20/2021 and then when I get there today find out they did not have it available and I had to go with a 5x10 which is significantly smaller than I needed but didn't have the time to find a location with it. Poor customer service and honestly last time I'm working with U-Haul.

Douglas or Thomas B.  |  Premières impressions 
Évaluation :
5

Staff guy was super friendly and quick

Winter P.  |  Premières impressions 
Évaluation :
2

Angle needs to be FIRED

David J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer Lynn K.  |  Expérience générale 
Évaluation :
1

settled my units to move out....per the manager at the time...new manager months later call me a ghost unit...i thibk your just looking for more money. i settled!! why months afterwards calling me and telling me they will auction my stuff. there is no stuff.

Ghost U.  |  Expérience générale 
Évaluation :
5

The staff was friendly and knowledgeable, they got me right in to my locker. The were fast with the paperwork and explained everything professionally, I would rent from them again!

Douglas B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lucilia m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

fabrienne Lynn a.  |  Premières impressions 
Évaluation :
1

Truck was out of alignment, constant pulling and bumpy ride and an un safe truck. Realized that 5 hours into a 30 hour drive. Front tire blew out and it was shockingly scary and they ended up replacing the two front tires. 5 stars for your roadside assistance but the truck was still not safe to drive.

Jason N.  |  Premières impressions 
Évaluation :
5

Super friendly and extremely helpful staff. Merci

Elizabeth S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mariah S.  |  Premières impressions 
Évaluation :
5

I would not change anything working with uhaul

barry s.  |  Premières impressions 
Évaluation :
1

I was extremely unhappy with my storage unit. The price for the unit I was renting was ridiculous for the size of the storage unit. I honestly wish I never rented this unit. Online they didn't even have pictures of the units all the had was blue prints which is okay but the unit wasn't even the size that the blue print showed. I wish I had my $64,49 back. Also, the lady who helped me told me that the access to the units were 7 to 7 but on the website and on the paperwork I received say 24 hours access. She said " it's 24 hours in you own a business and you have to have proof. The gates will lock at 7pm. If you haven't left then you'll have to call the number at the gate or wait for another car to enter." They should mention that on the website so people don't get confused. Last but not least, I got a drive up unit and I couldn't even drive up to it because if I even tried I would have broken my side mirrors off of my car. I wouldn't recommend the storage unit to anyone. I am highly disappointed because I don't have the money to try to find another storage unit.

Haley H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan L.  |  Premières impressions 
Évaluation :
2

Upon arrival they did not have the size of storage unit I reserved online. I had the truck full and movers with me. I had to wait an hour to get my unit while paying movers. They then tried to get me into a smaller unit. My items would not fit in a smaller unit. They then gave me the next biggest size unit that cost more than the one I needed. They gave me a free month and said I would just pay the rate for the size I wanted. When doing paperwork the young kid at the counter said I would have to talk to Manager about that even tho the manager knew and was out cleaning the unit they were giving me. The lower rate was not locked in and my paperwork states I have the higher rate. It is still not resolved but I needed to get my items in storage and the truck back to a different location. All in all a stressful situation and one the could have been avoided. The system is in shambles when you reserve but don't get your unit.

Tana C.  |  Premières impressions 
Évaluation :
2

These units had not been clean in stairwells. There was urine in a 3 jugs meaning it Andy been cleaned in days. The unit itself is great. Smells good will keep my things safe.

Elizabeth E.  |  Premières impressions 
Évaluation :
5

Thank you for the amazing service provided from customer support, Winslow, and Phoenix agents/locations. I appreciate each one of you for making my move very easy!!

gregory s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malissa Mandy M.  |  Premières impressions 
Évaluation :
5

the manger was the top of my whole month yesterday he not only help me get into a unit he helped me save more money and time and he was so resourceful I loved his vibe he even offered to help since I was alone and a women I found that amazing respectful it men like him that thisxworld needs more if and business need more of he and his rep at this location deserves bonus and aawaard for all around client customer service

Barbara Denise G.  |  Premières impressions 
Évaluation :
5

I like how everything stay the same for the last 8 month that I had the storage. The things were good and stay clean.

Yoanet J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danielle D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marianna O.  |  Expérience générale 
Évaluation :
5

Your Manager, Richard is a Pro!

David J.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

star l.  |  Expérience générale 
Évaluation :
2

The reason I chose U-Haul facility was because it said it had 24 our access to the units. But it does not!

April M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trina M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Teri b.  |  Expérience générale 
Évaluation :
1

Quoted price and booked online. Was told zero dollars. Cool. Got email to come in and sign. The gentleman at the desk made it seem as though he was doing me a favor by giving me a month free, then proceeds to tell me how he "can't wait til all the mask stuff is over, Texas and Florida did it and we are next. It's just like the flu, flu kills bunches of people all the time... " Im just trying to get a storage unit... and he is alone today, I will have to come back another time to get access to my new unit. The experience was not only inappropriate but concerning. I don't want to hear about covid opinions and I want to be able to access my unit. Guess I'll be seeing you all in a few hours again.

Courtney S.  |  Premières impressions 
Évaluation :
4

So the staff in the office are very friendly and helpful however the storage facility off 19th n Hatcher is ridiculous. There are too many narrow turns and is very hard to maneuver around with a trailer.. What I do like is that I have 24 HOUR access because of business relations.

Roger L.  |  Premières impressions 
Évaluation :
5

Richard was the best! He was extremely helpful,professional, and kind. I'm so happy I chose U-haul for my storage needs. I will be back when I need packing supplies and propane. Thank you Richard!

kim d.  |  Premières impressions 
Évaluation :
5

The new GM Richard is really doing a great job bringing back the storage facilities to being a nice safe place to store your stuff or house your inventory for your small business. The clean up he's done since taking over has been incredible. Spending money to to make sure security cameras can actually see people who might be trespassing and prosecute them shows those who might think about doing something a second thought knowing those cameras got a huge upgrade

Lee K.  |  Expérience générale 
Évaluation :
5

Thank you for the Professional Staff that assisted me..

Rodney D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelvin B.  |  Premières impressions 
Évaluation :
1

Last year I had my storage broken into a lot of my belongings were stolen and my T.v and other Electronic things I never got nothing back but you guys decided to raise my storage so how can I be happy when you guys our greedy it's a pandemic and I still have to more then I should be .

Jane Y.  |  Premières impressions 
Évaluation :
5

Very pleased overall except for the amount of homeless ppl that that live there after hours. While they didn't harrass or bother us in any way, it did get kind of Scarry for a female by her self.

Maryke S.  |  Expérience générale 
Évaluation :
1

Let me first start by saying getting ahold of the direct location is ridiculously difficult. I called customer service 3 times and nobody could connect me. I set up a reservation for my boyfriend to move his stuff into storage, when he arrived at the storage place he was told he wasn't listed on the reservation EVEN THOUGH I had called ahead of time and spoken to CS and was told that his name was on the reservation and they'd even notate it in the system so there'd be no issues. Then when they finally allowed my boyfriend access, he went to the storage and there was a note on it stating that access was denied due to non payment...obviously they gave us someone else's storage who hadn't paid their Bill. I'm extremely frustrated that it's this difficult but I'm expected to pay $84 every month. Can't even use the dang unit. I won't be doing this again.

Emily B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

mark y.  |  Expérience générale 
Évaluation :
3

Online was misleading when reserving my unit. It was not clear that the first month was only if you rent a truck. Wasn't expecting to pay $100!when I showed up at the office.

Jaime C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debra r.  |  Premières impressions 
Évaluation :
2

My storage was broken in to and alot of my stuff was taken and no one at all could tell me anything at all and couldn't even tell me when it happened and that's why I moved what I had left there somewhere else that's more safe and that has good security that works.

luis a.  |  Expérience générale 
Évaluation :
1

Employee stole my dead mother's belongings from our unit. This facility allows homeless people to live onsite which makes and unsafe environment. I have video of an employee going through a unit that lock had been cut due to non-payment. This same employee had at least 15 other storage customer keys that they had because they cut the original. I e sent an text to the General manager and Regional Manager and they did not

EARLINE B.  |  Expérience générale 
Évaluation :
5

Great manager!

KAHLIL S.  |  Expérience générale 
Évaluation :
5

I was disappointed to find out I currently do not have access to my storage 24-7 as it is advertised... Because of people wanting to live there -out of storage spaces... To not have an employee there on site 24-7 would make it difficult to enforce certain rules. Hopefully Uhaul will be able to get on top of this issue so people like me who work weird hours can have that 24 hour window to get in & out.

Lynda D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIRKLEON V.  |  Premières impressions 
Évaluation :
3

Overall great experience. However, there isn't anything that stands out as exceeding expectations. It worked for the 11 months I was there. Didn't run into any issues.

stefaine d.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bonnie C.  |  Premières impressions 
Évaluation :
5

Excellent staff at this location

William J.  |  Expérience générale 
Évaluation :
4

Tried in October to transfer credit card & storage unit to my daughter who is Deaf was impossible. We live in San Diego. Calling U-Haul and getting to speak at to a real person takes on average 45 minuites. U-haul has no way for a deaf person to communicate with U-Haul remotely. My daughter was finally able to drive over to Phoenix and clean out the storage unit and close our account this weekend (about a month later). Call me for details at 619-855-8083 if you want details.

Jack F.  |  Expérience générale 
Évaluation :
5

The two workers were awesome but the storage facility was not up to par

Anna K.  |  Expérience générale 
Évaluation :
1

The people are great but the outside storage is horrible im sure rats run rapid in this facility. Get a truck find storage elsewhere

Anna K.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theresa P.  |  Expérience générale 
Évaluation :
3

I would give the storage 5 stars but I took a stat off for the difficulty pulling in and out of the parking lot. 19ave is a very busy street plus it's a main street running down the valley with bus route and the light rail.. there needs to be another way to pull out of there other than at the crazy weird light.. add a separate entrance & exit access and it would be my favorite storage hands down

Danielle H.  |  Premières impressions 
Évaluation :
5

I hated to close out my unit but I had to down size from 2 storage units to 1 storage but I would tell all of my friends about ya'll on 19 ave is the best secured place to go

Roxianna A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura P.  |  Premières impressions 
Évaluation :
2

Upon move in, people were living in their storage units. When addressing the concern for safety and security, the staff ensured me that they'll resolve this. This was not true and for the sake of securing my property, I obtained additional insurance coverage after smelling gas upon every entry to my storage unit, there's trash everywhere, drug deals happened repeatedly and drug dependent pedestrians access to the premises. Unfortunately, the location is not safe and up until my move out date(a year plus later), people are still living out of their storage,etc. To make matters worse, upon moving out the 24hr access to storage was changed without notice resulting in an inconvenient attempt to access my storage unit. I will never utilize this location or recommend it to anyone.

Khamillia H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

russell r.  |  Expérience générale 
Évaluation :
1

*It saddens me that I had such an awful experience the lasew days I had a storage with this property. I had literally 72 hours to move out and almost with no notice, had I not gone in there myself. My gate key almost NEVER worked, I had gotten locked in the property, alled the office, used the call button much to my surprise no answer for almost 2 hours which is why I was asked to move out. Crazy I was charged for 24 hour access that I wasn't even allowed to use at times. I had to n pay though, there is a male who n lives on site who is absolutely the rudest individual i have ever met. I wouldn't recommend this property to any I ne, oh did I mention l the units that get broken into and noone sees shot. Althiugh theree was one nice lady who worked there. Just one

Alexis B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette c.  |  Premières impressions 
Évaluation :
1

There is an Employee and I think her name is April who lives in one of the storage units seems to always have access along with her friends that live in their units but a lot of us business owners can't get in to our units. I think it's funny she has access to always open the gate when they claim the gate is completely broken but not for her it always works. IF YOU HAVE HAD A BREAK IN I WOULD LOOK INTO MAYBE AN INSIDE JOB WITH HER ALWAYS BEING ABLE TO GET HER AND HER FRIENDS IN AND OUT WHEN CLAIMING THE GATE IS COMPLETELY BROKEN!!!

Lee K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan V.  |  Expérience générale 
Évaluation :
1

My unit was broken into and nobody seems to care!

BRIAN M.  |  Expérience générale 
Évaluation :
5

Angel did an awesome job coordinating my storage move!

Terah K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

terry l.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

karen b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mohamad Hussain M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clarence J.  |  Online Move In 
Évaluation :
5

The only negative I can even say is that when we drove up to the storage facility there was only a sign telling us to go online to reserve and pay for a unit??? This was going to have us on our way to a different storage unit until we spotted a U haul sign across 19th Ave and down a ways...we then thought okay we will ask there....They then were able to sign us up for a storage space...had we not decided to drive across the street we would have ended up going elsewhere. You need to POST A SIGN so people KNOW where to go in person to rent a unit. When we got there the service was great!

Lorelie O.  |  Premières impressions 
Évaluation :
1

The elevator never worked. It should NOT take that long to fix a non-functioning elevator for people who have upper level units. The units always smelled like pee. There were always rats. This storage has a rat infestation problem. I know they tried to reduce it but it was still prevalent

marco c.  |  Expérience générale 
Évaluation :
5

Store General manager Alex ,Excellent service I appreciate that

JOHNNY S.  |  Premières impressions 
Évaluation :
1

I would NOT recommend this uhaul to any one, My locker was broken in to because the clerk behind the counter gave a gate key card to a person that was with me when I opened my account but was not on my paperwork, I was the only one allowed access yet they gave a key card to a person and thus causing my personal belongings to be stolen. The manager Alex was not helpful with any part of this whole process. This place has had many of it's lockers broken in to and it's clear to me that uhaul needs to fire this manager for his lack of customer service skills. A lady who had a little dog there one night had it looked because the manager Alex did nothing to keep a homeless guy who was responsible for her dog getting mauled to death by his pit bull and Alex knew the guy had been trespassed but Alex did nothing about the guy. Uhaul needs to really look in to this store and hire new employees that put the company and its customers first because Alex clearly doesn't give a crap. DO NOT RENT FROM THIS LOCATION !!!!

colten f.  |  Expérience générale 
Évaluation :
5

Staff has been great.

Arizona s.  |  Expérience générale 
Évaluation :
3

Elevator didn't work so I had to wait for over a month and then had to hire someone to move my stuff to another locker to be able to load it up. But the staff didn't charge me for the extra locker. Very considerate. Thank you, Mike Coburn

Mike C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARDITH M.  |  Expérience générale 
Évaluation :
5

Good customer service

Arcenio M.  |  Premières impressions 
Évaluation :
5

Easy and quick process

BRIAN M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

orlando r.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDGAR R.  |  Expérience générale 
Évaluation :
3

When moving in to the second floor of the storage, the elevator did not work so we did have to carry everything up the stairs, besides that it was fairly easy and quick move in.

Robert P.  |  Online Move In 
Évaluation :
4

Manager needs more staffing

David J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dakota R.  |  Expérience générale 
Évaluation :
5

Great service

SALVADOR D.  |  Premières impressions 
Évaluation :
4

Super friendly customer service

EDGAR R.  |  Premières impressions 
Évaluation :
5

Your customer service guy did a great job.....

Jerren R.  |  Premières impressions 
Évaluation :
2

The staff was super knowledgeable and friendly. The storage facility looks like a homeless camp people living in the small units. My husband was confronted by two people and I saw a guy shooting up.

Jill M.  |  Expérience générale 
Évaluation :
2

No I would not recommend this unit to anybody due to the fact of unit behind me was broken into as well as my unit was missing stuff also but I was evicted for the stuff that happened to the other uni

Justin D.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful.

Sandra S.  |  Premières impressions 
Évaluation :
1

Your manager picked on me the whole time I was there. Also said no dogs allowed. I saw at least 4.

Missy Ann R.  |  Expérience générale 
Évaluation :
4

I really liked the customer service from the manager however one of the girls employed there is really loud and anxious when she's talking to u couldn't sit still. I had problems w the gate card & cod

Rebecca W.  |  Premières impressions 
Évaluation :
1

I was told if I turned in my storage early that I could have some money back for turning it in so we turned it in and they told us we get nothing back had I known they were lying to me i wouldve kept

Alex F.  |  Expérience générale 
Évaluation :
4

Melody was especially helpful when I forgot to lock my unit properly. She safeguarded my unit until I could be contacted.

Larry M.  |  Expérience générale 
Évaluation :
3

i estimate that uhaul . the company owes me some money. due to unauthorized withdrawals of funds for services not rendered and pain and suffering incurred .from june thru september 2019.

Alexandre B.  |  Expérience générale 
Évaluation :
5

Excellent customer service

CHARLENE B.  |  Premières impressions 
Évaluation :
5

.

TIM M.  |  Premières impressions 
Évaluation :
5

Thank you very much

DAVID B.  |  Expérience générale 
Évaluation :
5

close to my house and decent price

Andrew H.  |  Premières impressions 
Évaluation :
3

S.O.

GREGORY O.  |  Expérience générale 
Évaluation :
4

I need to come back today and get my unit back if possible Pete 6024879160

PETERJOHN D.  |  Expérience générale 
Évaluation :
5

The Manager and staff were great and they were really helpful...Thank You

Victor T.  |  Premières impressions 
Évaluation :
5

Great customer service clean property no bugs I can’t complain 🤷🏽‍♀️

Takeyha W.  |  Premières impressions 
Évaluation :
5

Outstanding service across the board. Mason and his staff were helpful and understanding and I would definitely recommend them to my friends and family in Phoenix

ROBERT S.  |  Expérience générale 
Évaluation :
1

My first floor storage unit is NOT accessable by car. I was forced to drag all my belongings more than 30 feet just to reach the unit. I will NOT recommend this facility to anyone.

Christopher W.  |  Premières impressions 
Évaluation :
5

ok

juy p.  |  Expérience générale 
Évaluation :
5

Mason & April. Very professional, courteous & efficient dispute the fact they got slammed fro. The moment they opened the doors! Merci

Dora C.  |  Premières impressions 
Évaluation :
4

Tons of units with a few skinny lanes. There was a commotion in the unit next to ours. Looked like a lady was on drugs and having an episode. That's about par for the area, but the service is great!

Jacob V.  |  Premières impressions 
Évaluation :
5

So far, so good! Everything has been very smooth up until this point. Your assistant manager moved me through the entire process, very quickly. You appear to be on top of your game! Good job! - Adam

Adam F.  |  Premières impressions 
Évaluation :
1

On every level

Victor H.  |  Expérience générale 
Évaluation :
5

Service was amazing. If I ever need storage and/or a moving truck I will definitely be back.

JASMINE T.  |  Expérience générale 
Évaluation :
4

The customer service at this location was very good and helpful. I noticed that each employee desired to offer a very helpful and friendly approach to customer service. God Bless You

Travis R.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

Robert P.  |  Premières impressions 
Évaluation :
5

Thanks to the crew in Phoenix for prompt and polite service with positive attitudes towards all of us in line or shopping. I felt appreciated as a customer and will come back to this U-Haul again!

Toni K.  |  Expérience générale 
Évaluation :
5

Great customer service & Mason corrected immediately & showed me the difference in storage space the rep over the phone signed me up for vs what I really needed. I will definitely go back in future.

JASMINE T.  |  Premières impressions 
Évaluation :
4

Good friendly people

GREGORY O.  |  Premières impressions 
Évaluation :
5

Like the way I was greeted and how fast and easy it was done I also like the security cameras as day security I hope to be able to do long term thank you for your services uhaul 19 Ave

Charles M.  |  Premières impressions 
Évaluation :
5

I love this UHaul store. Mason and Katie are great. I would highly recommend this UHaul store to anyone. It is the only place I would go.

Jan F.  |  Expérience générale 
Évaluation :
4

Above n beyoud. Took care of us in heart beat

Philip C.  |  Premières impressions 
Évaluation :
4

Have no other comments.

LINDA D.  |  Expérience générale 
Évaluation :
5

Great manager helped out with everything.

Alexander B.  |  Premières impressions 
Évaluation :
5

Mason was amazing, great customer service

tamara v.  |  Expérience générale 
Évaluation :
4

Always been friendly and helpful.

Shane F.  |  Expérience générale 
Évaluation :
5

I'm very satisfied with Uhaul and the staff

steve a.  |  Expérience générale 
Évaluation :
3

The gate was broken (unable to enter) once. Usually it took several card swipes to open the gate. Other renters encouraged me to tailgate the open gate. The unit was nice and clean though.

Katherine W.  |  Expérience générale 
Évaluation :
5

Very helpful staff. Easy to access the facility. Convenient location near the freeway

Maged A.  |  Expérience générale 
Évaluation :
4

well Maintained and secure. we did not see even 1 bug as we moved out after 7 years of storage, very surprising.

JOSHUA C.  |  Expérience générale 
Évaluation :
5

Mason & crew were very helpful in getting me set up & returning the 4'x8' trailer I rented. I wish they would've communicated when they put a disc lock on my unit but everything else was great.

Heather L.  |  Expérience générale 
Évaluation :
5

Recommend this site to everyone. It's great n the people are great.

TAKELA B.  |  Expérience générale 
Évaluation :
5

They were very helpful

Kendra C.  |  Expérience générale 
Évaluation :
2

This is worst facility I have ever rented from!! Absolutely horrible customer service! To the point of insulting me on two different occasions. So many problems, not enough commmet space.

Randy Y.  |  Expérience générale 
Évaluation :
5

I really appreciate your business as well i don't know what would i have done without your services thanks again uhaul

melissa d.  |  Expérience générale 
Évaluation :
1

I never could access gain access with my card I always had issues even if I feel was paid but conveniently other people I wash go in and out all time the gates were never locked conveniently when it w

Shannah s.  |  Expérience générale 
Évaluation :
2

When we arrived out access key did not work. Once we got a manager's assistance our storage room that was assigned to us was in use!!! Too many people dropping the ball at this Uhaul!!! Get it togethe

reshon h.  |  Réservation 
Évaluation :
5

I had a very good experience at the u haul

Christine O.  |  Réservation 
Évaluation :
4

The staff was very helpful and I appreciate the free month of storage

michelle b.  |  Réservation 
Évaluation :
5

Very pleased...

Roberta F.  |  Expérience générale 
Évaluation :
5

I dealt with the same person both check in and out. Don't know his name but he was very nice and extremely helpful. Very happy with the experience.

Richard P.  |  Expérience générale 
Évaluation :
5

One of the few facilities where the units offer interior lights, an excellent feature for people like me that required 24hour access and need to be in and out late at night. No flashlight needed

Richard R.  |  Expérience générale 
Évaluation :
3

I'm sorry. I called and cancelled my reservation the day after I made it. Please make note of this. Merci.

Kimberly F.  |  Réservation 
Évaluation :
5

.

Donlad M.  |  Expérience générale 
Évaluation :
1

Never

Hope M.  |  Expérience générale 
Évaluation :
2

When I tried to advise of move out I was told to return my lock and my gate key. I don't even live in that area anymore. Then you call me and bill me because I can't get there. Nope. Never again.

Pamela D.  |  Expérience générale 
Évaluation :
5

Good people and sevice

elvand w.  |  Réservation 
Évaluation :
5

No additional comments necessary. Everything was handled very professionally.

GREGORY P.  |  Expérience générale 
Évaluation :
5

nice place

james c.  |  Expérience générale 
Évaluation :