Customer Reviews for U-Haul Storage at Andresen Rd

4 555 évaluations

2460 NE Andresen Rd   Vancouver, WA 98661
(At the stop light where NE Burton Rd ends at Andresen Rd)

(360) 695-7637

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(360) 695-7637

2460 NE Andresen Rd
Vancouver, WA 98661
(At the stop light where NE Burton Rd ends at Andresen Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTIAN B.  |  Expérience générale 
Évaluation :
3

I rented a few Trucks from here over the years and there's one thing I really hate. Just like today. You tell me I have a half of tank of fuel and when I do my walk around it barely has a quarter tank of fuel. This is stealing. Your Cheating your customers. Then if the customer doesn't fuel the truck when its returned you charge them for the fuel but you don't go and fill the Truck up. No matter what when ever a customer picks up a truck it should ALWAYS start out with a FULL Tank of fuel. I shouldn't have to fuel up before I even start my day. Your charging the customer for the fuel Take the Dam Truck across the Street and Top off the Tank.

JAMES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristi K. 
Évaluation :
2

When I returned the truck, the app/website was not working properly so I was charged for two days instead of four hours! When I called to have the issue fixed, I was left on hold for 30 minutes two times and no one ever answered. Terrible experience and very disappointing.

BENJAMAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew A. 
Évaluation :
5

The car transport trailer itself was fine; but the ratchet tie-down mechanisms need replacing; in my opinion. Some rust on them and quite difficult to unlatch. The staff was friendly and professional.

TOMMY WAYNARD C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vern G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAVERN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAN ELVIN R. 
Évaluation :
5

Courteous people and quick to help.

TRACY R. 
Évaluation :
5

I did it on the app on my phone and it was easy and smooth. Great experience with the staff from the pickup to the drop off staff

ROBERT P. 
Évaluation :
5

It was busy, so the service wasn't super quick, but everyone was doing their best to get to all the customers in the correct order.

ROBERT C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIC D. 
Évaluation :
5

Supply light adapter

RICHARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meskelo B.  |  Online Move In 
Évaluation :
5

Always comes through for me. Very professional, courteous, and knowledgeable. Merci!

KEVIN P. 
Évaluation :
5

Not much. Quick check in, quick checkout. Truck operates fine. Not much to improve on.

MICHAEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MADISON B. 
Évaluation :
5

Excellent service à la clientèle.

Ronda L. 
Évaluation :
4

Trailer floor was covered with dust/dirt.

Dan R. 
Évaluation :
4

I was renting a utility trailer and customer service inside was excellent. I was told to go stand outside by the trailers and someone would help me. I stood there a long time waiting to be helped, but never did even though the guys out there looked at me. Thry kept helping other people.. I finally had to jump in and tell the workers that I have been waiting a long time and the guy that helped me seem to have an attitude. Poor customer service outside to pick up trailer. When I checked the trailer back in later that day, it was a different person and he was excellent.

JAMIE LEE B. 
Évaluation :
5

Give whoever the manager was in that location (it was a woman with tattoos, possibly with blonde hair) a raise right effing now. She knew her stuff, and she helped me modify my trip so it would be quicker and easier for me. This woman should be running the company, let's be real here. Even though I came off as creepy because I'm kinda ugly and kinda autistic, she was still really nice and professional, and her talent is wasted being a mere manager.

Colton H. 
Évaluation :
5

This very nice lady was unloading the trailer we rented. And my mom said “ you should let one of the guys do it.” She replied “I don't mind and enjoying doing it since I'm the boss.” That's when I noticed her shirt that said General Manager. Good to see a manager that's therefor your company. Completely. Jesse B. 360-644-2977

JESSE B. 
Évaluation :
5

They stayed late to help us unload our cars. Your employees are amazing.

Joy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
1

The van was old and not well maintained. The noises made every time I drove were horrible and the bill was estimated at 49,00 $ and ended up being 70,00 $. I will find a different company to go with next time. Even the location in Portland said I paid more than I should have.

TIMOTHY H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS Y. 
Évaluation :
5

Ex elect service

Cesar U N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rayna N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wade R. 
Évaluation :
3

The rental was way to expensive for the time we had the truck. We did get our deposit back but it was twice what I had been quoted.

REBECCA A. 
Évaluation :
1

We reseved a 26 foot truck but they only had a 20 foot truck for us. We ended up getting a trailer for the extra load.

JOHN D. 
Évaluation :
4

Very efficient and friendly. Very easy process returning.

JOHN H. 
Évaluation :
5

All went extremely well, and the price was even less than I projected. Darian was great, very professional, personable and fun to work with. Well done.

Ronald C. 
Évaluation :
5

Everyone was very helpful, kind and just amazing! The kind of service one would expect and then some, keep up the great work and have a blessed day!

Ryan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON JOSIAH S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donsha J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicole M.  |  Premières impressions 
Évaluation :
1

I reserved a 26' truck over a week before needing it. When I went to pick it up at my scheduled time, they told me they didn't have it and it would be back 3 hours later. About an hour later, they called and said I wouldn't be able to get that truck, but I could get a 20' truck instead. After trying to figure out how to make that happen, I agreed. When I went at the new time to get the truck I didn't want, they THEN told me that truck wasn't available either, and the best they could do was a 15' truck. An entire day scheduled around moving with a 26' truck and got stuck with a 15' truck. The amount of extra trips and frustration made it the worst moving experience I've ever had.

JOSHUA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMANTHA G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia P.  |  Premières impressions 
Évaluation :
5

Ensure that you are given the correct vehicle the first time.

alexander B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL W. 
Évaluation :
3

Seemingly understaffed? I checked in online prior to picking up my rental, but it still took almost 45 minutes from arriving to leaving with my rental. There was one person helping people check in even though the line was five or six people deep. Once I got checked in i was assured someone would meet me outside to help hook up the trailer, but no one came, until I hooked it up myself and started to pull out. Seemed like there was just not enough staff to accommodate the amount of costumers.

Jacob G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PETER P. 
Évaluation :
2

Thoroughly check your trucks before you rent them to people.

CYNTHIA P. 
Évaluation :
5

Manager was excellant very helpful knowledgeable

toni C. 
Évaluation :
3

Way too busy. Not enough space to park your truck.

BIKRAM S. 
Évaluation :
5

Seat belt alarm went off the whole time Drive me crazy

MICHAEL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicolas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dette H. 
Évaluation :
5

It would be helpful if u had more employees. I realize that due to our situation with the Covid virus has been difficult wit a lot of other businesses.

Dennis N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT CHRISTOPH H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

NICHOLAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARRIEL B. 
Évaluation :
5

Merci.

RUTH H. 
Évaluation :
5

Nothing. The staff helped me drop of the trailer and I was finished in minutes.

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL TODD W. 
Évaluation :
5

Let them drop the vans or pickups at different locations instead of driving them back to the same location you got it from.

CHAD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lewis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
1

Staff was disorganized and had difficulty processing a simple return.

HAK JIN K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

VIACHESLAV P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia Y. 
Évaluation :
5

Everything was smooth, clean and per my expectations. Well done!

STEVEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan B. 
Évaluation :
5

Everything was great except the headlights, they were not bright when driving at night.

Jeff C. 
Évaluation :
3

I wanted to rent a 24 hr access unit. And I was denied for No reason. I know people buy 24 hr u it's all the time without having to wait for a month before I can ask again

Traci F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicolai C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRUCE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN C. 
Évaluation :
5

Nothing I was happy with the staff

LEE W. 
Évaluation :
3

Drop off after hours did not go well. Link to to check out not functioning. Called to check in and was told I had a 61 minute wait for an associate. Had to leave truck at store because my ride couldn't wait that long. Online check in was rather clunky. Some instructions nor clear. Finally was connected to check out after 145 minutes. From then on it went well. The trucks operation was hampered by erratic down shifting and a clunking sound when turning radius was tight. Truck was clean and performed as expected otherwise.

GARY B. 
Évaluation :
5

We always rent from your location, fast, friendly service!

Sherry A. 
Évaluation :
5

Nice truck. Quick check out and check in.

THEODORE A. 
Évaluation :
5

I reserved and supposed to get a open trailer but it wasn't there. Got a close one instead.

PAUL J. 
Évaluation :
5

Easy to pickup equipment and easy way to return

Gennadiy C. 
Évaluation :
2

Truck was clean enough however the center console had a lot of crumbs in it. Then the workers weren't sure about whether my truck was running well which was disheartening… moving went fine however when I returned the truck the workers were concerned with a noise it was making upon startup… and then randomly became to busy inside to finish the return process so left me outside standing next to the truck all in the return process probably took close to 30 minutes. All workers were nice enough however seemed easily distracted from serving a specific customer. I would suggest just checking out and returning with your mobile device you might have a better experience.

KAMERON T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CORY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tyquisha T. 
Évaluation :
4

It be more convenient if they allowed 24 hour access to the drive up , outside units that are accessable 24hr. A day anyway...

Todd Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN V. 
Évaluation :
2

They have very few parts, calling my emergency contact is nonsense.

FRANK LOUIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura W. 
Évaluation :
3

All went smooth from checkout and the drive to and from the delivery. What did not go well is that when I arrived a few minutes after seven and Uhaul was closed I tried to check in. Checking out was great on line. But not checking backi in. They could not find me ie locator on my phone so I could not proceed in checkout. The guy closing up said I had to contact Uhaul by phone. I did the chat and then returned with a letter of what had happened. How can you make your locator work as it is not fair if it doesn't work to be charged 20 $? I am using an iPhone 6 S.

LARRY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

Thank you Andresen Uhaul! We had an easy transaction. Peter was awesome. (And all the crew that day.) Everyone was so nice and helpful. No lines and simple rental process.

JAYNE N. 
Évaluation :
4

The trailer had leaves and debris in it.

Todd M. 
Évaluation :
4

I was hoping I would get a partial month's rent returned for moving out mid-month, but I guess that is not the policy. Overall, it was a great experience.

janet s.  |  Expérience générale 
Évaluation :
3

The Android app doesn't work for after hours checkout. It was frustrating because I would try to upload the photo, and it never took. Had to use the web app.

ANTHONY RAYMOND A. 
Évaluation :
4

All went well

Alan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KURTIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather C. 
Évaluation :
5

I just want to say that it was great doing business with you. It was an excellent experience and I would highly recommended it to my friends and family. Lastly, thank you and have a great day!

FIDEL F.  |  Expérience générale 
Évaluation :
5

Staff was phenomenal both at pick up and drop off! Fast and efficient. Very professional!

Dan H. 
Évaluation :
5

Great help and attention to detail

Brian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber O. 
Évaluation :
5

Great team.

KRISTINE K. 
Évaluation :
4

Waiting in line was somewhat slow.

Robert C.  |  Expérience générale 
Évaluation :
4

Everything about this facility is great except for I think you guys should figure out a way to wear when people are behind they can make partial payments so that they don't have to pay a big lump sum if they fall behind

Danyel B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TERRY C.  |  Expérience générale 
Évaluation :
5

Exelente servicio muy buena experiencia y el personal muy agradable

alexandra t.  |  Expérience générale 
Évaluation :
5

Above and beyond!

Jessica S.  |  Premières impressions 
Évaluation :
5

Staff was very friendly, helpful and quick. Unit was clean when I started and cleaner when I left. Units in the back have a narrow drive. I eould use this location again.

MELVIN J.  |  Expérience générale 
Évaluation :
1

Very unhappy with the service

Tyquisha T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vernon B.  |  Premières impressions 
Évaluation :
1

Left unit before next payment due and Uhaul is still trying to charge me for unit. The general manager is of no assistance.

PETER R.  |  Expérience générale 
Évaluation :
5

I appreciated all the great help!!

Karen B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tawni S.  |  Premières impressions 
Évaluation :
5

The storage was easily accessible, clean and had convenient hours. The staff was always super helpful.

Deborah R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELVIN J.  |  Premières impressions 
Évaluation :
1

Customer service sucks. Everyone acts like they are in a hurry or don't have time for you. Could never get the manager to speak with me and when I did he acted like I was wasting his time. Was very rude and pushy.

Deven T.  |  Expérience générale 
Évaluation :
5

Great people and perfect storage facility.

Allen R.  |  Expérience générale 
Évaluation :
5

The staff was busy but quick and responsive.

Cliff S.  |  Premières impressions 
Évaluation :
5

UHaul was excellent to work with. No trucks were available when I went to rent one out but I was added to a call list to be called if a truck became available in the local area. I received a call within an hour and was able to rent a truck immediately. I only learned about the storage option at that time and that was such a convenience because we needed storage for the itmes that I was renting the truck to pick up. I was easily able to extend the truck rental by 26 hours when the timing of the move demanded it. I would highly recommend UHaul.

Deborah R.  |  Premières impressions 
Évaluation :
1

Horrible customer service and Jose should replace Hugh as he it more competent.

PETER R.  |  Premières impressions 
Évaluation :
5

Staff is always friendly and helpful.

Bonnie S.  |  Premières impressions 
Évaluation :
5

The gentleman that helped us when we got the unit was AMAZING. He was helpful, friendly, and gave over-the-top service! He even stayed late so we could get everything out of the truck and into our storage unit. It was a difficult move and situation, and he was so very understanding and gracious. I cannot remember his name (Jorge??) but Thank you so much! You made things alittle easier on us and we are so very grateful.

Tameran C P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK C.  |  Expérience générale 
Évaluation :
1

U-Haul is a broken system and takes advantage of customers by not fixing a broken computer system that is down as much as it is up. They charge fees because their computers systems fail thus they feel they are entitled to keep them. It's an essential service if you want to get ripped off.. my opinion of my experience.

Alan K.  |  Expérience générale 
Évaluation :
5

Great people who always seem to help.

Allen R.  |  Premières impressions 
Évaluation :
2

So far I have not been very impressed by this company. I made a reservation for a storage unit almost a month in advance. On moving day when I went in to get my unit number they had no reservation on file and then told me that they were fully booked. After some searching they ended up finding me a unit but it was very stressful having a 20ft Uhaul in the parking lot and wondering if I have a unit to store my belongings in. Then a few days after I moved everything in they called because apparently there is a bolt missing from the lock mechanism of my unit so now I have to make time to go back down there so they can repair that. I made an appointment but then received a call to see if it can be done sooner but any time I call the facility I am on hold for a long period of time. My suggestion is once a unit is empty make sure nothing needs to be repaired before moving another tenant in there as to not inconvenience them!!

BRITTANY MICHELL P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce S.  |  Premières impressions 
Évaluation :
3

Hugh was very patient and professional. I definitely appreciate his demeanor considering my stressed out and completely exhausted mental state. Moving from state to state is hard work. I was short on sleep and short on patience which isn't normal for me so my capacity to think clearly wasn't real great. Fortunately Hugh was in charge so things went as smoothly as they could have. The only thing worse than having to conduct business in my current condition was hearing that when I walked out of the U-Haul facility to get fresh air, my step son said Missy said, I was a sore thumb. My frustrations were valid and although I expressed them, I don't believe I was abusive or blaming to anyone in the process. Missy would do well learning to keep her personal opinion to herself and focus on customer satisfaction. I've always used U-Haul for moving and have never had a horrible experience; and, even though the truck got a flat tire and my storage wasn't secured online like I had thought, the worst part was hearing I was insulted behind my back but in front of one of my children. With that being mentioned I just want to note, "Thank you for your tolerance Hugh! I can totally see why they leave you in charge" and "F#€k off Missy! I hope I don't run into you during my visits to my storage. Now that you've insulted me in front of my family, I don't want to have to see you again!"

Kathryn S.  |  Premières impressions 
Évaluation :
5

I just want to let Jessica know that we really appreciated her excellent customer service and thank you to everyone including the truck rental department.

SENORA DONITA E.  |  Expérience générale 
Évaluation :
5

Staff currently there is an amazing team of professionals.

Calvin B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KASSIE K.  |  Premières impressions 
Évaluation :
4

Everything is great except the parking. I've had trouble finding parking for loading/unloading because non-storage customers use those spots near the loading doors.

Gregory B.  |  Online Move In 
Évaluation :
5

Customer service was very helpful and professional. I would definitely recommend to a friend or family member. Merci.

FIDEL F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M.  |  Premières impressions 
Évaluation :
5

Was treated with respect and understanding. The staff, especially in Vancouver, Washington, was flexible and most helpful.

Jacqueline Jean E.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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