Customer Reviews for U-Haul Storage at Andresen Rd

4 721 évaluations

2460 NE Andresen Rd   Vancouver, WA 98661
(At the stop light where NE Burton Rd ends at Andresen Rd)

(360) 695-7637

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(360) 695-7637

2460 NE Andresen Rd
Vancouver, WA 98661
(At the stop light where NE Burton Rd ends at Andresen Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Demitria H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLYDE C. 
Évaluation :
5

This is my second rental in the last 2 weeks. I have been impressed by the staff and service, the vehicles and the ease of checking out. Complements to the leadership and staff for an excellent, pride driven job; Well done.

BRIAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRAEDEN JON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle J. 
Évaluation :
5

Front desk and outside employees were very friendly and helpful. They're doing a great job!

TERESA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE R. 
Évaluation :
5

none, easy to rent and return, fast friendly service. thank you

MICHAEL S. 
Évaluation :
5

COFFEE AND DOUGHNUTS, ;) THANK YOU FOR MAKING THIS RENTAL EASY.

MICHAEL S. 
Évaluation :
5

I have rented equipment many times over the years. This particular event was the best yet. McKensey (sp?) was an excellent representative, and the perfect hostess. She was attentive and a delight to work with. I couldn't see the smile on her face because of the mask, but she was also smiling with her eyes. Merci.

RONALD C. 
Évaluation :
5

Mathias was very helpful. I went to my original scheduled drop off location and was told that there was no room for the truck. They re-routed me to this location. I was very frustrated by the fact that this was not communicated to me and now I'm on the hook for the gas that was used up going from location to location. All in all, these things need to be communicated better to the customers so we aren't finding out about location changes when we get to the scheduled place.

DANIEL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mona W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUZANNE S. 
Évaluation :
5

I was helped quickly and was checked out in less than 5 minutes.

Gregory G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM ROBERT W. 
Évaluation :
5

Bien

SERGIU C. 
Évaluation :
4

Thank you for your help

Margo G.  |  Expérience générale 
Évaluation :
5

Like always, fast & easy!

JASON P. 
Évaluation :
5

Nothing at this time ! Great staff that are communicative and friendly , and don't drag the process out more than necessary , thank again !!

JERRY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREK H. 
Évaluation :
5

I was 100 % satisfied and the trailer I rented made my move soooo easy!

JEREMY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS K. 
Évaluation :
3

Don't park it so close to another vehicle I could barley open the door to get in and take the advertisement out of the windshield before you give it to me I'm handicapped and it was very difficult to get in and out of the park job they left it in and the online share thing is a joke I had to call and talk to a person to get the pickup time corrected

HAROLD M. 
Évaluation :
5

Online check in was super slow and it was faster to wait in line than check in with my phone.

MICHAEL N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FREDERICK D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chenin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS D. 
Évaluation :
5

Very nice experience. Thanks

RICHARD H. 
Évaluation :
5

mike noticed that the ball that I had on my hitch was the wrong size... smaller stem than the hole on the hitch. He recommended the correct size. he was polite and professional

JAMES T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL DENNIS T. 
Évaluation :
5

Super friendly and quick

Cody D. 
Évaluation :
5

TV box should come with actual written instructions on how to use it.

KEVIN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNARD H. 
Évaluation :
1

Too expensive! Will not be using U-Haul in the future.

KEITH W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RALPH W. 
Évaluation :
3

Fix your coffee maker and provide better coffee, it was gross. The staff was friendly and helpful.

ROBERT E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS J T. 
Évaluation :
1

Went into the store to eliminate the hassle of on line check in. They would not accommodate my wishes and concerns. I just wanted to get all the paperwork done there at the store because l am not phone literate at all. Was told l would have to do it on my phone with the time l wanted to get the truck. When I finally figured out how to do the phone check in that night which took me an hour. The truck was not in the location they said it was in and when l finally found the truck the keys were not in the truck for me as promised. So l was out of a truck on Christmas eve that l needed to move presents with. No one on the phone could help and you had to wait 40 minutes just to talk with them. No one stepped up to resolve this problem when viable solutions were available. Not impressed with the customer service and support at all. I've used their services many times in the past, but this last time was a terrible experience.

Steven F. 
Évaluation :
3

The worker didn't know how to get my reservation switched to what the lady called me and told me it was. She was trying to over charge me. Then the pictures of equipment showed nice intact equipment but it in fact was damaged. Then they over charged my card like 30$ on a 48$ rental with no explanation!

CHELSIE C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NIZAR SUHEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA N. 
Évaluation :
5

Both were really good lady on front desk and the guy who help. Merci

IMRAN M. 
Évaluation :
3

I had a Xtra $9 charge for miles but left 1/2 gal of gas. I should be reimbursed for the extra gas or at least had that considered. No happy

Claudia S. 
Évaluation :
5

when i picked up my container the UHAUL computer system had just failed. the struggled for hours with a line of captive customers out the door to continue to provide service. They stayed focused, motivated, and positive to help their customers. The staff at this facility was very impressive... as a corp. Uhaul needs to get its sh*t together (and come up with a simple procedure for when the computers are down).

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn W. 
Évaluation :
3

While this location had no issues, I booked a truck for 530 Am for phone check in. The website allowed me to fully complete my reservation and stated I'd be using mobile pick up. I went to pick up my truck and my reservation was moved to 10 AM. I called the office and I was directed to another location that didn't open for 2 hours.. I got a very late start because of this and am very dissatisfied with my experience. I should never have been able to make a 530 reservation for a location without mobile pick up.

Scott M. 
Évaluation :
4

Need more than one person at desk to pick up truck

Linda K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDITH DIANE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARISSA ANNE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWIN A. 
Évaluation :
3

The facility is great as well as the customer service there.. I am just not happy on how you make a reservation on line for a unit expecting to get that one when you get there with that price and you get something completely different for more money. The gal that checked me in stated they didn't have that one available. So why did I reserve it in the 1st place ? It was significantly more expensive than the one I reserved. This is the reason I only kept it for a couple months before moving my stuff out. Not happy about that as I did try to email a manager and have yet to receive a response and I moved my stuff in in October 2021. And it is now December 2021.

Nicole M.  |  Expérience générale 
Évaluation :
5

Very efficient check in and out.

KENNETH M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katie L. 
Évaluation :
4

Clean truck, but the tank gauge was bouncing all over the place and made it difficult to know how much gas needed to be put in at the end.

NICOLE S. 
Évaluation :
3

We were told we could have the truck an extra day if needed but got a phone call when truck was being returned and said they were charging me an exrat day we just a few hours late is all

WILLIAM D. 
Évaluation :
2

Arrived at wrong locationâ€" and had to drive 10 hrs plus pay for a Uhaul truck. It was impossible to get ahold of anyone. We moved in November 6 and just got our belongings yesterday â€" Uhaul has had them since early October

Katelynne C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dan M. 
Évaluation :
5

Everyone was very helpful. The two guys in the yard did a great job making sure everything was connected and ready for my travel.

CHRIS B. 
Évaluation :
4

My problem is that there were frequent problems in accessing the unit using the TouchPad. Really aggravating

Shirley W.  |  Expérience générale 
Évaluation :
5

Fast & friendly service. Thanks again

NATHAN T. 
Évaluation :
5

Per mile price differences should be made known at start of all rentals. Add a box on your reservation screen that shows the two different pet mile prices.

JOSHUA J. 
Évaluation :
5

Beri good

LUIS M. 
Évaluation :
5

There was a storm rubber piece on the car trailer. But it did not effect my use of the equipment. Great costumer service. Thanks

FREDERICK O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARD B. 
Évaluation :
5

The truck was dirty inside, employees had to clean food out.

Curtis C. 
Évaluation :
5

Install a handle on the left side at the back of the truck (10') to let lefties or handicapped (and overweight) like me, climb into the box safely. Not a deal breaker.

GERMAN G. 
Évaluation :
5

Keep doing it the way you are. Darian & Matthias were splendid.

Richard V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
5

Excellent good

LUIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES RAY JR G. 
Évaluation :
5

Explaining how to use the fold down fender on the Auto Transport. Better wheel straps they became soaked in the rain and kept slipping off the tires.

DEMITRIUS R. 
Évaluation :
5

The Staff here was extramally helpful! Thank you U-Haul!

Chris W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARLAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY H. 
Évaluation :
5

Great service

DAVID T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATH T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathy r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAVEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEPHEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

efrain t.  |  Expérience générale 
Évaluation :
4

Again I can't think of anything. On the plus side they were, again, friendly, and fast. I was in and out. It was very nice to not have to wait around. Well done!

JEFFREY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa S. 
Évaluation :
5

Used equipment 3 times in the last month, always available, usually clean, always helpful!

DAN ELVIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON P. 
Évaluation :
1

I can't believe you have your staff policing people not wearing masks. Your staff is rude and somehow gets pleasure in forcing customers to wear masks. Your employee needs to learn that it isn't professional to call people hun.

CASEY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jennifer D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd E. 
Évaluation :
5

Outstanding service and support.

John M. 
Évaluation :
1

Over charging for gas replacement used less then a gallon of gas and charged me for 2 gallons .only drove 12 miles

WALTER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonetta T. 
Évaluation :
5

Exellent gooood...

luis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WADE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANNE LOUISE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM N. 
Évaluation :
5

I must say, I honestly feel so very satisfied with the experience I had at this facility. The people working were friendly, helpful, but I was very impressed while standing in line with 10 people in front of me, the manager Brittany was keeping things moving smoothly by controlling everything and everyone with knowledge of what was happening, and all the while, smiling! And it was so good with all the waiting customers, if you were not wearing a mask, she stated it was needed, and of course if you didn't have one, she offered one. It was refreshing to observe a person who had the knowledge, kindness and respectful demeanor to make people feel good! Thank you!!

THOMAS FRANKLIN G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTIAN B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vern G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meskelo B.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicole M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia P.  |  Premières impressions 
Évaluation :
3

I wanted to rent a 24 hr access unit. And I was denied for No reason. I know people buy 24 hr u it's all the time without having to wait for a month before I can ask again

Traci F.  |  Premières impressions 
Évaluation :
4

It be more convenient if they allowed 24 hour access to the drive up , outside units that are accessable 24hr. A day anyway...

Todd Y.  |  Premières impressions 
Évaluation :
5

Above and beyond!

Jessica S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P.  |  Premières impressions 
Évaluation :
3

Hugh was very patient and professional. I definitely appreciate his demeanor considering my stressed out and completely exhausted mental state. Moving from state to state is hard work. I was short on sleep and short on patience which isn't normal for me so my capacity to think clearly wasn't real great. Fortunately Hugh was in charge so things went as smoothly as they could have. The only thing worse than having to conduct business in my current condition was hearing that when I walked out of the U-Haul facility to get fresh air, my step son said Missy said, I was a sore thumb. My frustrations were valid and although I expressed them, I don't believe I was abusive or blaming to anyone in the process. Missy would do well learning to keep her personal opinion to herself and focus on customer satisfaction. I've always used U-Haul for moving and have never had a horrible experience; and, even though the truck got a flat tire and my storage wasn't secured online like I had thought, the worst part was hearing I was insulted behind my back but in front of one of my children. With that being mentioned I just want to note, "Thank you for your tolerance Hugh! I can totally see why they leave you in charge" and "F#€k off Missy! I hope I don't run into you during my visits to my storage. Now that you've insulted me in front of my family, I don't want to have to see you again!"

Kathryn S.  |  Premières impressions 
Évaluation :
4

Everything is great except the parking. I've had trouble finding parking for loading/unloading because non-storage customers use those spots near the loading doors.

Gregory B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M.  |  Premières impressions 
Évaluation :
5

Was treated with respect and understanding. The staff, especially in Vancouver, Washington, was flexible and most helpful.

Jacqueline Jean E.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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