Évaluations des clients U-Haul Storage at Bellemeade Avenue

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage at Bellemeade Avenue

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Liz L. | Premières impressions |
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Le client n'a pas laissé de commentaire.

rachel f. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Doug G. | Online Move In |
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I could not get in with the access code given to me. Also there was no specific info on the correct building that our storage unit was in. It took 1 1/2 hours to enter after being on phone on hold for 20 min with customer service. No personnel working at the location is absolutely awful. This would've saved a lot of aggravation

Peter M. | Premières impressions |
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Jennifer Morales is awesome

Margaretrose M Z. | Premières impressions |
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I paid 13 days ahead of time. The employee Alexis at the Nesconset By-Pass, Smithtown, NY branch, put the wrong telephone number, the wrong alternate contact's name and address, the wrong address of the renter and then cancelled the contract after I paid for it?!? This occurred on Dec. 19, 2020 approx. 3:20 p.m. My move in date is for 8 am on Jan. 1, 2021. My next rental payment is due 16 days after I move in !?!

John s. | Expérience générale |
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Le client n'a pas laissé de commentaire.

James C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Veronica A. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Robert G.
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Overcharged in every conceivable way. The Uhaul rep said $20 on the phone. Then I find out $20.00 plus $1.50 per mile. Then I get my invoice and UHaul tacks on 45 miles I never drove. The invoice says I drove 64 miles !!!! That's like driving to New York City and back. Meanwhile, I moved furniture from Smithtown to St James - Maybe 15 miles. Maybe. In other words, your company stole $100 from me, and no one had the nerve to call me.

Kathy l. | Expérience générale |
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Le client n'a pas laissé de commentaire.

RALPH G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

PHILIPSHAWN L. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Donna G. | Premières impressions |
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I always have to call to pay my bill I never received a bill payment and I always pay my bill on time sometimes in advance last month I had auto Pay and they changed the lock on my storage unit and changed me$ 15.00 extra

SUNIL J.
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Le client n'a pas laissé de commentaire.

leeann e. | Expérience générale |
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Le client n'a pas laissé de commentaire.

LORRAINE S. | Expérience générale |
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Trying to close out unit was a bit crazy. They couldn’t find my acct. all ended well however.

leonard C.
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Le client n'a pas laissé de commentaire.

CRISTINA O. | Expérience générale |
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Thanks very much — you guys have been great!!

JEFFREY W. | Expérience générale |
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Veryconvenient location. Very good in all respects. Thank you. Jeffrey Wiesen

Jesse A. | Expérience générale |
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Because of covid I could not retrieve the rest of my belongings from the atorage unit which was not much I tried my best they are now giving me all kinds of problems due to this ... even though uhual owes me over 600 dollars in lost revenue for issues on my move to new york I have honestly used uhaul twice in my life and I will never again use uhaul for anything I would rather carry my stuff by hand from state to state terrible company all around .....

Inna T.
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I got excellent customer service when I needed to extend my reservation: they were polite, helpful and professional. Great job!

Edward D. | Expérience générale |
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prices for storage rooms are way to high.

Frederick B. | Expérience générale |
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The employees that helped me with my move and storage, couldn't have been nicer! A big thanks to Jenn, Tom and Matt. You're the best!

Edward D. | Premières impressions |
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Le client n'a pas laissé de commentaire.

nick p. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Ronald G. | Premières impressions |
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Very helpful and professional. Great service

Mike N. | Online Move In |
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Excellent storage, great staff and ultra clean.

neil s. | Expérience générale |
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The facility is clean, secure and climate-controlled. Excellent Experience.

Alan B.
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Great rental, nearly new truck, good price.

Donna W. | Expérience générale |
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Great people, service and facility.

Evan M. | Expérience générale |
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The facilities were excellent and very convenient. It was very hard to get in touch with an actual representative. There were a few miscommunications via email, and I rarely was able to reach by phone

ANTHONY S. | Expérience générale |
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At first service was not up to par. Since I spoke with assistant manager, Tom at Nesconset office the results have been very good. Thanks.

ANTHONY S. | Premières impressions |
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Well, went today to do a test run and found the code assigned didn't work. The unit was the wrong size. Spoke to asst. mgr. late today and he said they will work on the problem gave me assurances.

Ludwing C. | Expérience générale |
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The access card would not give me access thru the back of building.

neil s. | Premières impressions |
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Great Customer Service

CHRISTINE D. | Expérience générale |
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Excellent facility

Michael W.
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Le client n'a pas laissé de commentaire.

Jessica K. | Expérience générale |
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Jennifer is awesome!

PETER L. | Expérience générale |
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The cleanest, driest storage ever. I would feel good storing valuable paintings here, That is rarely the case anyplace else.

John S.
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The van was fine, but on UHaul's end, you must make clear to the customer that they've signed up for mobile pick up and what that means. I had no idea that I was going to a location with no actual person. My entire day was delayed as a result. For someone like me who hasn't used U-Haul in two years, I had no idea What was going on. Please do a better, clearer job of altering people that they signed up for mobile pick up.

MARIA S. | Premières impressions |
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Young man who helped me was polite, quick and efficient. Wish al customer service people worked as well as he. Thank you. Maria Samet

Kein P. | Expérience générale |
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Your staff does not communicate well with customers nor with each other regarding customer accounts

shahid R.
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Little bit ticky for the first time , then very good

gary p. | Expérience générale |
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A light in the unit itself would have been nice. Also, any phone calls I made were routed thru the national system when I wanted to talk to the local people who knew me. The facility was great! Thanks

Michael V.
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Le client n'a pas laissé de commentaire.

tom g. | Réservation |
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GREAT CUSTOMER SERVICE . IT MADE MY MOVING THAT MUCH LESS STRESSFUL.

Joseph A. | Expérience générale |
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We had a much better experience here than we’ve EVER had at a Public Storage unit. I would absolutely rent from UHaul again if I needed to.

Linda C. | Réservation |
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Awful stood a waited forever after being told someone would be there to get our belongings into a storage unit. Had to go to another place and then back to another place to drop off truck. Very unhapp

Perry B. | Réservation |
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Finally after 3 days got someone to get my card working

JOSEPH D. | Expérience générale |
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Staff were very helpful and the facility was cool and clean. I was a customer for over 3 years and was in two different units. However the lighting was much better in the larger unit we rented.

Robert D.
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In order to rent the vehicle Internet service is required via a strong cellular signal. The signal at this location is very very poor.

David S.
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Le client n'a pas laissé de commentaire.

Hope G.
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Le client n'a pas laissé de commentaire.

Joseph C.
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Renting from the U-Haul Storage at Bellemeade Ave location (Smithtown, NY) was a pain. The website advertises supplies to rent or buy (boxes, moving blankets, etc.) but there were no supplies on site. If you want to pick up the advertised moving supplies you just have to drive your rented truck with its $0.99/mile fee a couple of miles to another U-Haul location. The website does not mention that this is an "unmanned" facility, which was posted on the door when I arrived. There was an intercom on the outside wall of the building, and the lady on the other end was very nice and as helpful as she could be from 2 miles away. She suggested I check in online; this was an option when reserving online but it was not at all indicated that online check-in would be required. She suggested I use a smart phone; I don't have a smartphone, and neither does my friend who was there with me wasting his afternoon waiting for me to rent a moving van. She then told me I'd need to come to the U-Haul site where she was, again 2 miles away, basically adding $4 to my mileage charge and subtracting half an hour from my day. As I was leaving, a U-Haul worker happened to stop by the building, and was very friendly and helpful actually renting the truck I reserved to me in person. He explained that the site was recently unmanned and that he was only there occasionally for the attached self-storage facility. "Would you recommend this location to a friend?" I have already warned friends NOT to use this location. Your Smithtown/Ronkonkoma employees are very nice and helpful. Van was great, no problems.

thomas D.
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Le client n'a pas laissé de commentaire.

carl S.
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The staff was excellent and the facility well maintained. The vehicle was great! However, the scrutiny of the vehicle on the return was like I rented a Mercedes. It is a moving truck and to really look for each mark and scratch inside is a little over the top. The check-in attendant told me that they really make them go over each truck with a fine tooth comb. Looks like they are looking to make $$$ on the return for damages and scratches. Just the feeling I got. I've rented from other locations and never inspected to this extent. May have to think about trying another location

Barbara P.
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Le client n'a pas laissé de commentaire.

thomas M.
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Le client n'a pas laissé de commentaire.

BRIAN B.
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I was never told a specific time to deliver and was charged an extra day which was very upsetting.

Glenn G.
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Le client n'a pas laissé de commentaire.

Preston F.
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Le client n'a pas laissé de commentaire.

RICHARD P.
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None

William D.
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Only one person at desk when I arrived that was helping another customer and it took 20-25 minutes before I was on my way.

Carlos A.
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Excellent Customer Service!!!

JACQUES T.
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None. The service was quick and professional.

Paul A.
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Le client n'a pas laissé de commentaire.

TAMARA I.
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Le client n'a pas laissé de commentaire.

Jane S.
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Le client n'a pas laissé de commentaire.

James R.
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Not Charge > $1.00 USD for miles..... By the time a customer gets it to their initial destination, from the U-Haul location, the cost exceeds the amount of the truck. I would not recommend U-Haul to anyone... I would tell anyone moving to just get a moving company. If you are going to pay that much, then someone should be moving your furniture for you. I know you'll do nothing to change this policy, but felt I should extend my displeasure with your service..... The employees at the location were excellent.... corporate, however, could rot in hell. Happy Holidays!

John H.
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Le client n'a pas laissé de commentaire.

Scott B.
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Nothing additional that I can think of Working with Michelle was wonderful - very pleasant and knowledgeable.

DEBORAH M.
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The staff was friendly and very helpful. Would definitely use them again. Thank you guys!

Michael M.
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The staff was very helpful. I ordered a van earlier and had to cancel so I dealt with five different people. Everyone was terrific!

David L.
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great job

John S.
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Le client n'a pas laissé de commentaire.

Steve K.
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A little pricey

GREGG C.
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Le client n'a pas laissé de commentaire.

Neal R.
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Having one larger truck available in addition to the two smaller units for local use, would be nice. Perhaps a 15ft or 17ft capacity vehicle could lessen the number of trips required.

Justine A.
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Manager was rude and immature . Was charged 85$ for an hour late drop off time. Extremely disappointed ,

Raymond D.
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Perfect pick up Smooth. No issues. One thing I will say is to give more info on buttons and features of vehicle. I.E. Trip odometer ,wiper controls etc .But would not hesitate to use again. Thanks

JOHN Q.
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Le client n'a pas laissé de commentaire.

Stephen D.
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Excellent service and equipment.

Amanda P.
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Le client n'a pas laissé de commentaire.

Louis H.
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Pricing is confusing.

Nick C.
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This location was very new and clean. The cargo van I used was brand new,which was a treat,and the staff was very helpful and courteous.A nice experience overall.

ERIKA A.
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A wonderful, easy experience! Staff is highly knowledgeable and helpful, Michelle and her team 'get it', that moving is stressful enough without having to worry about the equipment or contract details. The BEST moving partner on Long Island!

fred V.
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Le client n'a pas laissé de commentaire.

Mark M.
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This is the second time I have rented from this facility. Sorrel was great, courteous and very efficient. I will be back.

CRAIG B.
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Le client n'a pas laissé de commentaire.

James C.
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Customer service was excellent. The process was quick and easy.

Michael D.
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Le client n'a pas laissé de commentaire.

Joanne S.
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Le client n'a pas laissé de commentaire.

Bruce D.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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