Évaluations des clients U-Haul Storage at Country Club - Carrollton
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Témoignages des clients récents de U-Haul Storage at Country Club - Carrollton
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Demetrios C. le
I can't say enough good things about the folks who run this location. They're professional and proficient at all aspects of moving, storage, and truck rentals. I can't believe there's such a gem tucked away on a street that I pass on a nearly daily basis.
MYRA S. le
I had just one problem with this van and it was important enough to let you know about it. I was facing the setting sun coming back home from the delivery I had to make. The windshield was not clean on the inside and so the sun glared on it. In addition, I tried to clean the outside of the windshield with the wipers and the wipers just smeared the dirt onto the windshield and despite how many times I ran the water on it, they would not get rid of the streaks. This made it really difficult to drive west at sunset. Almost impossible. Please change the wiper blades and clean the inside of the windshield!
JOSEPH D. le
Used this storage from 2005 until 2019 and have always been satisfied with the facility.
Brenda S. le
Paul was very helpful and attentive to my needs.
FRANCIS F. le
Thank you!
Gail M. le
Nothing. This was a stellar experience. Friendly and knowledgeable customer service. Impressive!
Ali S. le
Very friendly and professional staff.
debbie G. le
Your employees were helpful & awesome!
Darin A. le
Nothing to do with the location..... to painful to rent a truck. I am a regional manager and cover 22 states it is so much easier to rent a car than a truck from uhaul. Asking me to call a contact and verify they in now me is insulting. I will be sure to tell everyone not to ever rent from Uhaul again.
Leta C. le
Susanne and Paul were great! Everything went perfectly and I will be back to rent again. thank you!
Ronald N. le
Very personable and offered prayers for safety with my consent.
Thuan H. le
Online check in needs to be a bit more friendly. We were unable to check in through the website, is keep showing location is unavailable.l
Kevin B. le
We called the 800# in order to adjust out pickup time from 6am to 8:30am and were left with the impression that it was taken care of by the 800# (that it wasn't an issue and they made the change). Got there at 8:00 - 8:30am and there was no way to pick up the truck through the app even though we had been assured that we could do that so we had to wait for the place to open. Come to find out that our reservation had no-showed and only the time change had been entered into the comments not reflected in the reservation itself. Only by the grace of God was the vehicle still there and not spoken for by someone else. I work in the hotel industry making reservations and could not imagine trying to run a hotel with such incompetence. I mean you're moving, you need a truck and can't be told, "well sorry, your reservation has no-showed and now the equipment is someone else's..." Also don't schedule reservations so close to one another as delays happen and we were an hour late in getting the truck back (not just because we were late but because we were stuck on the other side of town dealing with a major traffic accident on LBJ (highway 635). We had scheduled the truck until 4pm and when we called to advise we were told too bad, the truck is spoken for by another reservation and much be returned by 4pm. I'd hate to think we inconvenienced someone else because of traffic on LBJ. Buy out the closed car wash next door to your place on Country Club lane in Carrollton. You have absolutely no parking and are forced to park on the street which quickly fills up. Then where are you supposed to park??? Your app used to return a vehicle is to cumbersome to use, find another method. About gave up after five tries, but kept at it because you charge something like a twenty-dollar fee to have an agent process the return.
Leland F. le
The staff were some of the nicest people around, and the trucks (we rented a van for one day and a 10’ truck the next day) were emasculate. I guess a drew the long straw because the van was brand new.
MABLE J. le
Always helpful and friendly. Everything was always kept clean. Great service.
Mark S. le
Disable ability to rent vans overnight. Did not know you could not rent vans overnight until the day before the rental when the local branch called to tell me. Good thing I was able to use a truck, otherwise this review would have been much different.
Sherlene F. le
MORE PROFESSIONALISM AND BETTER TRAIN YOUR EMPLOYEES FOR CUSTOMER SERVICE.
MACKENZIE G. le
The customer service I received was terrible. On the two occasions I needed a dumpster, I asked about the "dumpster service" offer that was posted in the office & was rudely denied with no explanation
Estanislao V. le
Yes
Adebambo A. le
I was charged for an equipment that I did not use (Dolly).
Nathan P. le
Check in on the app wasn’t working but luckily the person working was able to help and get me taken care of.
Juana G. le
I was very pelases with the service.
jessica V. le
Everything was great from online, to customer service, and the location. I was very happy and satisfied with my experience and will definitely be recommending this location to friends.
Barbara C. le
Keep on doing a great job ????
Abiola I. le
Very nice and staff was quite helpful
Jimmie M. le
Thanks
Scott A. le
Needed a quick storage solution for my daughter and this facility worked out great.
MICHAEL JAY F. le
You let the elevators stay broken for over a month and had often completely locked the 2nd story. As I had both of my units on the second floor - I was completely locked out of my unit for weeks.
IN SUK H. le
The access time is changed earlier than before, so it is inconvenient now. But your staffs are all very kind.
Tamesha S. le
Clean, good customer service, well worth the price.
Betty R. le
The personnel were always available and pleasant. The facility was always Clean. I was impressed with their Security and Service.
William R. le
Angel is wonderful!
SHIRLEY K. le
Quit after many years, because of rate increase. Location was 22 minutes from home and now too expensive. I am getting rid of things.
LATOYA C. le
Na
SENZENI A. le
Tanesha was an absolute joy to deal with at the facility. She helped me get my access card and rent a van. I really enjoyed interacting with her in person and by phone.
Keri W. le
Both the ladies in the front office were wonderful!
GABRIELLA B. le
Im very dissapointed withthe service. I paid up in advanced till May, and went to take out my stuff from the storage and was told that they couldnt refund my money. That is stealing money from cust.
Chad W. le
Staff was very professional and friendly
Leslie M. le
Great customer service!
FAYE S. le
Very professional service theme both ladies are doing a awesome job thanks again
Nancy c. le
The ladies at the location were so pleasant and informative.
Amanda W. le
Angela is always helpful and attentive. We highly recommend this location!
Lucinda B. le
excellent staff, friendly and very helpful as this was the first time I have rented a storage facility. Not a single complaint.
Zaid T. le
all was good, will come back if i needed a storage
Robert N. le
Very nice place.
JEFF L. W. le
All was good for the 15 years we stored our items with you!
Treejun W. le
Outstanding customer service! More than willing to help.
Linda H. le
Just love the ladies working there miss.anglela and miss.Temasha great wonderful helpful to me. .I hope i spelled their names right..thank you for persons like that working for U haul.
Nicole J. le
She deserves a raise. Awesome awesome customer service
TAWNYA G. le
.
Esperanza M. le
This location was really helpful and accommodating and really helped ease my mind about my things being safe.
jasmine r. le
Very great customer service the lady who help me didn’t awesome job getting me a U-Haul and a storage first month free
DIEGO S. le
Will never be back to uhaul
Aaron S. le
Awesome experience
Kimberly W. le
The staff here made it a wonderful experience (the women) they were super nice, knowledgeable and helpfull This is the best storage experience i have ever had! :)
Sun young K. le
I hope the rate was a little lower. I truly believe that I paid a little too much for the facility.