Évaluations des clients U-Haul Storage at Country Club - Carrollton

Staff at this location is incredible Suzanne provides excellent customer service

The contactless solution is extremely cumbersome. Difficult and communication was not clear. It took us 35 mins to pick up our truck. We've rented 6 times in the past and had this been my first experience, we wouldn't be back.

Paul and the rest of the staff have always been very professional and helpful. They’re also friendly and courteous at all times.

Need to make sure your vehicles are up to safety and par to drive before rented. The drivers mirror was loose and would not stay in place because of the massive vibration from the front wheels of uhaul which needs major overhaul for safety. Cannot believe this was even rented out for the price it was. My husband had to fix mirror in order to drive the rental. It was not safe I am amazed we did not have a wreck.

After five years of renting a storage unit and to find out my lock was cut off by a mistake things happen but the day I come to take my things out the manager was so unfriendly I will never again rent a storage unit from this location again repeat never again.

The staff was courtesy and very helpful. I had a wonderful experience. I will be back for future rentals.

Staff was very kind. I definitely recommend this location for all your rental needs. Patti F

Great friendly staff

This facility location is fantastic

The lady called and insisted to cancel or move the reservation while I was letting her know that I will be there in a few minutes. I wasn't able to do the check in on my phone because system shows the reservation is expire. Also the lady in front of me and very unfriendly reproach the younger employee. Another thing is your reservation system. I have done several online reservation and every time it ask me all information like card number and driver license again while you have it in your system. Before asking those information on web form, ask me to login and use those filled data and save our time.

I had told her that I needed the truck she told me that she had a truck I can use after I signed she told me that I had the bring it back to her location

Great customer service and good communication. Paul is managing this location well 👍

Some how for 36 hours and 235 miles I was charged just shy of $500 no fee for damage either.

My experience was the best I've ever had. Suzanne and Paul were so thoughtful and they put their customers first. Service was outstanding, they were very professional, kind and accommodated all my needs. They went far and above my expectations. It was bittersweet to leave the storage because they made me feel like family. I will always go to them for all my rental needs. Thank you Suzanne and Paul, Edith🌺

Clean truck and nice folks at this location.

Nothing, this was the best experience and location out of all the U-Hauls I've been to.

Easy to return equipment.

Good services.

Great customer service wonderful experience

Friendly and helpful

Susanne was very helpful, professional and experienced. I'm very glad I used this U-Haul location.

They made is very easy.

Satisfied customer

The technician was called out because of trouble with the engine and we only used the truck that one day for 3 Hours.( One trip). Had to send hired help home early. Next morning truck would not start at all! My husband tried about six times!!! Called technician again. My husband was finally able to get it started. We took a few items ourselves before the truck was due back at 10:55 A.M. In other words because of mechanical trouble with the truck twice, we lost about a half day worth of moving. The company did not offer any reduction in the price we had to pay ($104)!!! I feel we need to be compensated for the lost time we had the rental truck. We are very unhappy with U-Haul and the location that we rented it from! Thank you for your prompt attention in this matter_ Teresa and Chuck Long (214)-763-8137 (214)334-6589

Wonderful mgmt team and great storage facility. Should I need future storage I will certainly be back.

Suzanne at this location was a pleasure to do business with.....will only use this location for future needs due to her outstanding customer service!

Elevator broken for months, lights in the hallway barely came on. Husband and wife very rude during move out. Had a storage there for years and when it can time to move out they said we owed because we didn’t tel them we left. No we didn’t tell them, we told another representative that worked the front desk that day. The wife said rudely, “how are we supposed to know you moved?” You should trust us, we’ve been there for years! I referred my daughter there for a storage but I had her move out of it because their rude! And the husband could give two shits. He was busy walking their dogs. Never Again!

The computer was down. Even though the service reps were very friendly, apologetic , and helpful the process was very very slow. Even with a reservation and a pickup time of 9am. I didn't receive the rented truck until 10:30am. Not good!!! Why have reservations if you are treated the same as a walk- up customer.

Staff was very nice and helpful

It has been a great experience working with UHaul!

Very friendly and helpful couple while maintaining social distancing protocols. Van was clean and sanitized. Storage unit very convenient. Excellent experience.

The managers of facility were excellent and very helpful. I highly recommend this facility to anyone who needs storage services.

The lady that help me was very nice and I would use the same U haul again. Thank you very much

Susanne, Thank you so much for an incredible experience with your company. The customer service at your location was wonderful. I look forward to doing business with you again and will refer my friends and family.

Because I didn't put a gallon of gas which is $1.16 I'm charged $20 plus ridiculous with the world is under an pandemic I think that could have been overlooked

very nice staff and super helpful. truck was clean inside and out

U-haul continues to be the best and inexpensive moving services. The customer service is always great and they deliver and make the process easy, painless and seamless. Thank you U-Haul.

Staff is great and helpful, I have no complaints, will use again.

The staff is the best!! I always have questions and they were very patient with me. I will use uhaul again in the future for storage needs. Thank you

I have no problem with the employees of this location, but my overall UHAUL experience was TERRIBLE. I had gotten everything set up online ahead of time so that I could show up at 8:30AM, use the online check in process, and start my move. Once I arrived on location I began the process to pick up my truck. IT TOOK NEARLY 45 MINUTES. I signed on to the website and then was directed to a page where I was "awaiting approval" and "a representative would be with me shortly." Why on earth would I need to wait for someone to approve me if I had already signed up online and gotten it all organized earlier in the week? Having to sit there and wait that long is absolutely ridiculous. And it was never even mentioned in any of the messaging prior to picking up the truck that it could take a while for me to be "approved" once I was there. I also paid extra money for moving blankets and guess what, MY TRUCK DIDN'T HAVE ANY MOVING BLANKETS. I had waited 40 minutes to pick up a truck when I was lead to believe the process would be smooth and easy and then didn't even fully get what I paid for. Just lousy. I didn't notice until I had left the UHAUL location and made it back to my apartment so at that point I just said screw it. The last thing I wanted to do was have to deal with UHAUL anymore. Left an awful taste in my mouth. My brother was there with me for the whole process and he's moving in June. Safe to say we won't be using UHAUL....

Even with the COVID-19 complications, the rental experience was very good. I especially the no-contact return option using the web.

Wonderful people very professional and efficient thank you paul and Susanne for helping me .

I love Suzanne and Paul I truly think that they're amazing people even though my experience was horrible it wasn't their fault. When I was on a time crunch and a physical disability the people in my world failed me. They tried to help me but on my last load of stuff I think Paul misunderstood me and threw it all away I had told him that I had to go home and take my medicine and eat and after I eat sometimes pass out from a surgical condition so I was gone an hour and a half and the rest of my clothes and all of my tile for my house my TV my cart and all kinds of things we're just lost I've been staying in bed eating tranquilizers ever since. I don't think that they understood that I was having to move everything by hand and I'm 58 years old it's not easy

The online checkin and out is a bit tedious but overall vehicle great and a big help

The folks running this went above and beyond to help me even during a very busy and stressful time with the Covid-19 issues and Dallas going into lock down. Facility is very well maintained and I like the location.

Great customer service and great truck!

These people were great,too bad you cant get good people at you large stores.will only rent u haul at this location.The people at large stores as Plano pky.north dallas tollway & beltline Carrollton always so rude.You need more customer service trainer.

The managers were phenomenal!!!

Great service

My storage was broken into at the Carroll ton location. Also, its bad practice to not prorate money due to moving out before month is up. I will NEVER rent with UHaul again

I dont believe you should change anything! Yall are awesome! best service i ever received

I left a flashlight in the truck & Paul was kind enough to call & hang on to it for 5 days until I could get someone to pick it up. Highly recommend!

I scheduled 8am pickup and the location didn't open until 9am. So the 24/7 Share was set up to pick up the truck online and it took 30 minutes to go through the check-out process - was not happy with the delay in picking up the truck!

I have used many uhauls before. This was my first time using the mobile check-in option and wouldn't recommend it. It was clunky and time consuming in my perspective.

would request a lower rental fee than 19:99

The husband and wife were Excellent... Even when I wrongly accuse them concerning my account, their attitudes didn’t change. They mannerisms didn’t change. They were very kind.. and I felt guilty.

Great service.

Would certainly recommend!! Great location and staff!!!

???

Worse experience every I'm currently having to dispute charges with my bank because of this location. They sent me a recipet for one price and charge my account different causing it to over draft. When I call the location they said it not there issue it's the bank when I said I would be contacting corporate he said no need I'm not from the corporate office. Very rude and worse experience of my life. I would never tell anyone yo go to this location never had an issue with uhaul before and will not be using their services again.

Friendly,, I request a pick up truck but they suggested that a van for what I had to haul for the same price.. thanks ?? the van was great decision..

Great staff who goes above and beyond the call of duty. When they say call if you have any problems, they mean it. I would recommend this team to anyone who lives in or are going to Carrollton. You won't be sorry. The app needs work but the location was a dream.

The location I was at had friendly staff and the equipment was clean and well maintained. The only negative was that the credit machine didn't work very well and took a long time to check out and the return process (return after hours) was a little clunky due to location services not working well on my phone in that area and I had to reenter my credit card information twice to finalize payment - it did eventually work but it was a little annoying. Having said that, I would used U-Haul again and I would use that location again - it was likely a one off occurrence.

:D

Everything was above expectations

Everything was handled very well - felt comfortable with the staff.

I can't say enough good things about the folks who run this location. They're professional and proficient at all aspects of moving, storage, and truck rentals. I can't believe there's such a gem tucked away on a street that I pass on a nearly daily basis.

I had just one problem with this van and it was important enough to let you know about it. I was facing the setting sun coming back home from the delivery I had to make. The windshield was not clean on the inside and so the sun glared on it. In addition, I tried to clean the outside of the windshield with the wipers and the wipers just smeared the dirt onto the windshield and despite how many times I ran the water on it, they would not get rid of the streaks. This made it really difficult to drive west at sunset. Almost impossible. Please change the wiper blades and clean the inside of the windshield!

Used this storage from 2005 until 2019 and have always been satisfied with the facility.

Paul was very helpful and attentive to my needs.

Thank you!

Nothing. This was a stellar experience. Friendly and knowledgeable customer service. Impressive!

Very friendly and professional staff.

Your employees were helpful & awesome!

Nothing to do with the location..... to painful to rent a truck. I am a regional manager and cover 22 states it is so much easier to rent a car than a truck from uhaul. Asking me to call a contact and verify they in now me is insulting. I will be sure to tell everyone not to ever rent from Uhaul again.

Susanne and Paul were great! Everything went perfectly and I will be back to rent again. thank you!

Very personable and offered prayers for safety with my consent.

Online check in needs to be a bit more friendly. We were unable to check in through the website, is keep showing location is unavailable.l

We called the 800# in order to adjust out pickup time from 6am to 8:30am and were left with the impression that it was taken care of by the 800# (that it wasn't an issue and they made the change). Got there at 8:00 - 8:30am and there was no way to pick up the truck through the app even though we had been assured that we could do that so we had to wait for the place to open. Come to find out that our reservation had no-showed and only the time change had been entered into the comments not reflected in the reservation itself. Only by the grace of God was the vehicle still there and not spoken for by someone else. I work in the hotel industry making reservations and could not imagine trying to run a hotel with such incompetence. I mean you're moving, you need a truck and can't be told, "well sorry, your reservation has no-showed and now the equipment is someone else's..." Also don't schedule reservations so close to one another as delays happen and we were an hour late in getting the truck back (not just because we were late but because we were stuck on the other side of town dealing with a major traffic accident on LBJ (highway 635). We had scheduled the truck until 4pm and when we called to advise we were told too bad, the truck is spoken for by another reservation and much be returned by 4pm. I'd hate to think we inconvenienced someone else because of traffic on LBJ. Buy out the closed car wash next door to your place on Country Club lane in Carrollton. You have absolutely no parking and are forced to park on the street which quickly fills up. Then where are you supposed to park??? Your app used to return a vehicle is to cumbersome to use, find another method. About gave up after five tries, but kept at it because you charge something like a twenty-dollar fee to have an agent process the return.

The staff were some of the nicest people around, and the trucks (we rented a van for one day and a 10' truck the next day) were emasculate. I guess a drew the long straw because the van was brand new.

Always helpful and friendly. Everything was always kept clean. Great service.

Disable ability to rent vans overnight. Did not know you could not rent vans overnight until the day before the rental when the local branch called to tell me. Good thing I was able to use a truck, otherwise this review would have been much different.

MORE PROFESSIONALISM AND BETTER TRAIN YOUR EMPLOYEES FOR CUSTOMER SERVICE.

The customer service I received was terrible. On the two occasions I needed a dumpster, I asked about the "dumpster service" offer that was posted in the office & was rudely denied with no explanation

I was very pelases with the service.

Very nice and staff was quite helpful

Thanks

Needed a quick storage solution for my daughter and this facility worked out great.

You let the elevators stay broken for over a month and had often completely locked the 2nd story. As I had both of my units on the second floor - I was completely locked out of my unit for weeks.

The access time is changed earlier than before, so it is inconvenient now. But your staffs are all very kind.

Clean, good customer service, well worth the price.

The personnel were always available and pleasant. The facility was always Clean. I was impressed with their Security and Service.

Angel is wonderful!

Quit after many years, because of rate increase. Location was 22 minutes from home and now too expensive. I am getting rid of things.

Na

Tanesha was an absolute joy to deal with at the facility. She helped me get my access card and rent a van. I really enjoyed interacting with her in person and by phone.

Both the ladies in the front office were wonderful!

Im very dissapointed withthe service. I paid up in advanced till May, and went to take out my stuff from the storage and was told that they couldnt refund my money. That is stealing money from cust.

Staff was very professional and friendly

Great customer service!

Very professional service theme both ladies are doing a awesome job thanks again

The ladies at the location were so pleasant and informative.

Angela is always helpful and attentive. We highly recommend this location!

excellent staff, friendly and very helpful as this was the first time I have rented a storage facility. Not a single complaint.

all was good, will come back if i needed a storage

Very nice place.

All was good for the 15 years we stored our items with you!

Outstanding customer service! More than willing to help.

Just love the ladies working there miss.anglela and miss.Temasha great wonderful helpful to me. .I hope i spelled their names right..thank you for persons like that working for U haul.

She deserves a raise. Awesome awesome customer service

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This location was really helpful and accommodating and really helped ease my mind about my things being safe.

Very great customer service the lady who help me didn’t awesome job getting me a U-Haul and a storage first month free

Will never be back to uhaul

Awesome experience

The staff here made it a wonderful experience (the women) they were super nice, knowledgeable and helpfull This is the best storage experience i have ever had! :)

I hope the rate was a little lower. I truly believe that I paid a little too much for the facility.