Évaluations des clients U-Haul Storage at Country Club - Carrollton
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Storage at Country Club - Carrollton
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Paula C. le
Great service.
Sandy T. le
Would certainly recommend!! Great location and staff!!!
John A. le
???
Brianna H. le
Worse experience every I'm currently having to dispute charges with my bank because of this location. They sent me a recipet for one price and charge my account different causing it to over draft. When I call the location they said it not there issue it's the bank when I said I would be contacting corporate he said no need I'm not from the corporate office. Very rude and worse experience of my life. I would never tell anyone yo go to this location never had an issue with uhaul before and will not be using their services again.
Dan N. le
Friendly,, I request a pick up truck but they suggested that a van for what I had to haul for the same price.. thanks ?? the van was great decision..
Christopher E. le
Great staff who goes above and beyond the call of duty. When they say call if you have any problems, they mean it. I would recommend this team to anyone who lives in or are going to Carrollton. You won't be sorry. The app needs work but the location was a dream.
Geoff G. le
The location I was at had friendly staff and the equipment was clean and well maintained. The only negative was that the credit machine didn't work very well and took a long time to check out and the return process (return after hours) was a little clunky due to location services not working well on my phone in that area and I had to reenter my credit card information twice to finalize payment - it did eventually work but it was a little annoying. Having said that, I would used U-Haul again and I would use that location again - it was likely a one off occurrence.
Jon T. le
:D
Brian C. le
Everything was above expectations
Sandy T. le
Everything was handled very well - felt comfortable with the staff.
Demetrios C. le
I can't say enough good things about the folks who run this location. They're professional and proficient at all aspects of moving, storage, and truck rentals. I can't believe there's such a gem tucked away on a street that I pass on a nearly daily basis.
MYRA S. le
I had just one problem with this van and it was important enough to let you know about it. I was facing the setting sun coming back home from the delivery I had to make. The windshield was not clean on the inside and so the sun glared on it. In addition, I tried to clean the outside of the windshield with the wipers and the wipers just smeared the dirt onto the windshield and despite how many times I ran the water on it, they would not get rid of the streaks. This made it really difficult to drive west at sunset. Almost impossible. Please change the wiper blades and clean the inside of the windshield!
JOSEPH D. le
Used this storage from 2005 until 2019 and have always been satisfied with the facility.
Brenda S. le
Paul was very helpful and attentive to my needs.
FRANCIS F. le
Thank you!
Gail M. le
Nothing. This was a stellar experience. Friendly and knowledgeable customer service. Impressive!
Ali S. le
Very friendly and professional staff.
debbie G. le
Your employees were helpful & awesome!
Darin A. le
Nothing to do with the location..... to painful to rent a truck. I am a regional manager and cover 22 states it is so much easier to rent a car than a truck from uhaul. Asking me to call a contact and verify they in now me is insulting. I will be sure to tell everyone not to ever rent from Uhaul again.
Leta C. le
Susanne and Paul were great! Everything went perfectly and I will be back to rent again. thank you!
Ronald N. le
Very personable and offered prayers for safety with my consent.
Thuan H. le
Online check in needs to be a bit more friendly. We were unable to check in through the website, is keep showing location is unavailable.l
Kevin B. le
We called the 800# in order to adjust out pickup time from 6am to 8:30am and were left with the impression that it was taken care of by the 800# (that it wasn't an issue and they made the change). Got there at 8:00 - 8:30am and there was no way to pick up the truck through the app even though we had been assured that we could do that so we had to wait for the place to open. Come to find out that our reservation had no-showed and only the time change had been entered into the comments not reflected in the reservation itself. Only by the grace of God was the vehicle still there and not spoken for by someone else. I work in the hotel industry making reservations and could not imagine trying to run a hotel with such incompetence. I mean you're moving, you need a truck and can't be told, "well sorry, your reservation has no-showed and now the equipment is someone else's..." Also don't schedule reservations so close to one another as delays happen and we were an hour late in getting the truck back (not just because we were late but because we were stuck on the other side of town dealing with a major traffic accident on LBJ (highway 635). We had scheduled the truck until 4pm and when we called to advise we were told too bad, the truck is spoken for by another reservation and much be returned by 4pm. I'd hate to think we inconvenienced someone else because of traffic on LBJ. Buy out the closed car wash next door to your place on Country Club lane in Carrollton. You have absolutely no parking and are forced to park on the street which quickly fills up. Then where are you supposed to park??? Your app used to return a vehicle is to cumbersome to use, find another method. About gave up after five tries, but kept at it because you charge something like a twenty-dollar fee to have an agent process the return.
Leland F. le
The staff were some of the nicest people around, and the trucks (we rented a van for one day and a 10’ truck the next day) were emasculate. I guess a drew the long straw because the van was brand new.
MABLE J. le
Always helpful and friendly. Everything was always kept clean. Great service.
Mark S. le
Disable ability to rent vans overnight. Did not know you could not rent vans overnight until the day before the rental when the local branch called to tell me. Good thing I was able to use a truck, otherwise this review would have been much different.
Sherlene F. le
MORE PROFESSIONALISM AND BETTER TRAIN YOUR EMPLOYEES FOR CUSTOMER SERVICE.
MACKENZIE G. le
The customer service I received was terrible. On the two occasions I needed a dumpster, I asked about the "dumpster service" offer that was posted in the office & was rudely denied with no explanation
Estanislao V. le
Yes
Adebambo A. le
I was charged for an equipment that I did not use (Dolly).
Nathan P. le
Check in on the app wasn’t working but luckily the person working was able to help and get me taken care of.
Juana G. le
I was very pelases with the service.
jessica V. le
Everything was great from online, to customer service, and the location. I was very happy and satisfied with my experience and will definitely be recommending this location to friends.
Barbara C. le
Keep on doing a great job ????
Abiola I. le
Very nice and staff was quite helpful
Terry H. le
one problem was that they didn't give enough miles to perform my task. so I had to pay over mileage charge.
Ronald S. le
Deona Drees (Service Attendant) was excellent In assisting us in terms of the right size truck and right size storage dimensions for our household furnishings. Not only was she great assisting us, we observed Deona has great customer service skills with other customers whom she served on in our present. We were pleasantly please and joyful with her skill and knowledge of U-Haul products. Upon our return to retrieve our items in storage, hoping she present to assist us and thank her again for all of the help she provided. U-Haul word to the wise, she’s an excellent employee and knowledgeable. Thank you U-Haul for your service.
Jimmie M. le
Thanks
lynne H. le
Emily did a great job. Even with the few obstacles we faced. In my opinion, your policies should be company wide, and not per site. She asked for two contact numbers, then had to call and see if they answered. If that is some sort of security feature, it should be streamlined...not just made up! Also, as a frequent user of your trucks...I expect them to be in working condition. The handling of this truck was terrible. It actually drove better with a full load. The steering wheel was all over the place making it very difficult to steer in tight places. Lastly, your computer equipment must be functional at all times. I was delayed for quite some time because the payment machine wouldn't work. Unacceptable...but what could I do ...when I'm moving that morning. She almost had to shut the whole transaction down, but luckily she didn't. Emily made the experience a good one, because otherwise this would be a very different review.
Ronald S. le
Donald was great and very helpful.
Sharonda J. le
We couldn't find the button/switch for the hazard lights.
Juan C. le
The agent was very helpful and made sure I understood everything I needed to know, great job! The place is a bit small so getting in and out is a little bit tough.
julie B. le
I would not recommend U-Haul at this time due to the damage doe to my phone because of unmarked hazards. Door pocket that looked like a place to put my phone in order to be "hands free" while driving, destroyed my phone. I will be contacting corporate regarding this matter during the business week. I am very unhappy that the manager stated to the employee "not our responsibility". Absolutely it is U-Hauls responsibility to clearly mark hazards.
Ronald S. le
Great staff. East to work with.
Scott A. le
Needed a quick storage solution for my daughter and this facility worked out great.
MICHAEL JAY F. le
You let the elevators stay broken for over a month and had often completely locked the 2nd story. As I had both of my units on the second floor - I was completely locked out of my unit for weeks.
CARLO M. le
Allow return to the quoted location on the "guaranteed" reservation. UHaul changed the return mid-rental and insisted that we accommodate them. Crappy customer service.
David B. le
The U-Haul employees were very professional and courteous. The truck was ready when I arrived and very clean. I would definitely rent from this location again.
Steve K. le
More customer parking at this store. The young man at this office was very helpful in getting me a space though
David V. le
The associates at the front desk were very pleasant and helpful!
Jeffrey B. le
Quick service despite getting a lot of calls when I arrived with only two people working there. They also took the initiative of getting me checked out even though I accidentally chose online checkout by accident.
jody C. le
Deona is awesome give her a raise. your staff
ROBERT E. le
My final bill came in higher than the estimate but I traveled less miles than anticipated (75mi est vs 52.2 actual). The insurance coverage was $14 on the estimate but I was charged $28 on the final bill. The Rental rate was $29.95 on the estimate but I was charged $59.90 on the final bill. I've tried 3 times to call the rental center for an explanation but no one answers the phone. Not Cool! I returned the truck after hours and there was only one very tight spot to park. It took a while to parallel park without having experience parking a vehicle this size. Cell# 816.392.6553 Robert Ellison
IN SUK H. le
The access time is changed earlier than before, so it is inconvenient now. But your staffs are all very kind.
Ann F. le
Excellant customer service.
Carlos N. le
The right headlight doesn’t worked, luckily I didn’t use it that much at night. The service was great, though Thanks
Trequita T. le
The owner had excellent customer service. I would definitely rent again from this location and I think he in particular has an amazing skill at pleasing the customer
Tamesha S. le
Clean, good customer service, well worth the price.
Jose G. le
They call me after I return, to ask me about one thing that was left in the truck that’s good.
Betty R. le
The personnel were always available and pleasant. The facility was always Clean. I was impressed with their Security and Service.
janie T. le
In my case, there was absolutely nothing to improve on. My coordinator Angela was efficient, professional and completely on top of her game. She was able to assist me with my truck rental plus the 2 storage units I currently have at her location. I had a number of unexpected challenges and she was always at the ready with sometimes as many as 2-3 possible options to assist me. Her extensive experience and knowledge of all of the inner workings of this company is what allowed her to assist me so closely with the particular situations I encountered. I had so many unforeseen difficulties, I half expected Angela to get annoyed with me but not once did she. She continued to greet me with a professional courtesy and assist me any way she could even loaning me tools to remove table legs and helping me get a mattress into my storage unit. As with any and all dealings I have had with her in the past, she is an ultimate professional and a model employee. She has proven time and time again that she is skillful, adept and knowledgeable in all things Uhaul. K. Thomas
MARK H. le
Friendly staff
TRAMEL B. le
The customer service was terrible.
Mahmood O. le
Have someone always in the office so the customer doesn't have to wait 20 min to show up because the employee was working outside
Michael S. le
I received excellent service and would recommend this location to others. I see no need for improvement.
William R. le
Angel is wonderful!
Ann F. le
Manager and assistant manager were very friendly.
SHIRLEY K. le
Quit after many years, because of rate increase. Location was 22 minutes from home and now too expensive. I am getting rid of things.
HELEN O. le
Thank You Angela/Emily/Joell/Omar/Tamesha.
Sarah K. le
The ladies that work at this location are so kind and go out of their way to help and bring such sunshine with their kind spirits.
LATOYA C. le
Na
Sunmer F. le
Emily was the young lady who took care of us today. She was very friendly and helpful!
SENZENI A. le
Tanesha was an absolute joy to deal with at the facility. She helped me get my access card and rent a van. I really enjoyed interacting with her in person and by phone.
Keri W. le
Both the ladies in the front office were wonderful!
Alexis L. le
Thank you Angela for the excellent customer service and for all your help and making the process super easy for us. We will be back when we need to rent a truck again!!! Thanks ??
GABRIELLA B. le
Im very dissapointed withthe service. I paid up in advanced till May, and went to take out my stuff from the storage and was told that they couldnt refund my money. That is stealing money from cust.
Wael M. le
The manager of this location was very professional, polite,and helpful.
Angel G. le
Tamesha was very friendly and professional. She made our truck rental and moving wonderful! Thanks again!
CHRIS E. le
None
Tim A. le
Temesha was amazing and extremely helpful.
Chad W. le
Staff was very professional and friendly
Stephen B. le
Great service, always!
Leslie M. le
Great customer service!
FAYE S. le
Very professional service theme both ladies are doing a awesome job thanks again
Frankie H. le
Tamesha took the time to help me change my reservation to a closer facility. Really appreciate her.
John B. le
Return staff was apathetic and curt. It seemed like they didn't want to be bothered. I had to back the truck up for inspection and staff didn't assist as I was backing up in tight cor er with limited vision in the dark. Area is poorly lit as well. Will not use UHaul again and will recommend others avoid UHaul as well
Michael B. le
When asked if I wanted the receipt emailed, had I known I would not get it that day, I would have requested it printed.
Nancy c. le
The ladies at the location were so pleasant and informative.
martin C. le
Great service and very helpful
Amanda W. le
Angela is always helpful and attentive. We highly recommend this location!
Lucinda B. le
excellent staff, friendly and very helpful as this was the first time I have rented a storage facility. Not a single complaint.
Zaid T. le
all was good, will come back if i needed a storage
Robert N. le
Very nice place.
Henry Z. le
Excellent
Jennifer B. le
Great customer service and very helpful. I would use them again and recommend them to friends. No improvements needed
JEFF L. W. le
All was good for the 15 years we stored our items with you!
Treejun W. le
Outstanding customer service! More than willing to help.
Linda H. le
Just love the ladies working there miss.anglela and miss.Temasha great wonderful helpful to me. .I hope i spelled their names right..thank you for persons like that working for U haul.
Nicole J. le
She deserves a raise. Awesome awesome customer service
TAWNYA G. le
.
Esperanza M. le
This location was really helpful and accommodating and really helped ease my mind about my things being safe.
jasmine r. le
Very great customer service the lady who help me didn’t awesome job getting me a U-Haul and a storage first month free
DIEGO S. le
Will never be back to uhaul
Aaron S. le
Awesome experience
Kimberly W. le
The staff here made it a wonderful experience (the women) they were super nice, knowledgeable and helpfull This is the best storage experience i have ever had! :)
Sun young K. le
I hope the rate was a little lower. I truly believe that I paid a little too much for the facility.