Customer Reviews for U-Haul Storage at Faxon

Évaluation :

5

Thank you for all you've done in the time your facility. I would recommend the use of Y Haul to friend and would definitely use your company again.

Évaluation :

5

The staff was the best!

Évaluation :

5

I was very impressed with U-Haul storage from my first visit. The staff, the facilities, the hours, everything was wonderful!

Évaluation :

5

Went as smoothly as it could and shoukd have gone.

Évaluation :

2

The facility itself was OK. The issue came when I moved out. I emptied and cleaned out my unit, and per U-Haul protocol, submitted the documentation along with photos of the clean, empty unit. This was completed two days before my rent for the following month would have been due. I continued to receive messages from the site manager, Tyler Lariviere, telling me my rent was past due. Then he added a late charge, and then he sent yet another informing me: "We hereby make immediate demand for full payment in the amount of $88.85. If full payment is not received within 14 days, your right to use storage room 2088 shall be terminated, a $50 lien processing fee will be assessed, and a contractual landlord`s lien and any applicable statutory liens will be imposed on the personal property contained within the room." This was more than TWO WEEKS after I had moved out. During this time, my account displayed a message that it was waiting for site manager confirmation on the move-out process. I had emailed Mr. Lariviere several times during this period and received no response to my messages, although he continued to email me about my "overdue rent." I also twice reached out via the online chat on U-Haul's website. The first person I talked to, on June 6, said that she would message Mr. Lariviere and "put a note on the account." I received Mr. Lariviere's email about putting a contractual landlord's lien, etc., on June 12, and replied to it on that same day. Also that day, I contacted U-Haul online chat again and was again told by the person I talked to that she would message Mr. Lariviere. The next day, June 13 - 17 days after completing the move-out process - I finally received an invoice showing 0 balance. I understand that Mr. Lariviere might have been busy and not had the opportunity to verify that the unit had been cleaned out, and this might have been acceptable had he NOT found the time to continually message me about my "past due" rent and add additional charges. I cannot imagine it would have taken more than maybe two or three minutes to walk over to the building, see that the lock had been removed from my unit, and check that the unit was emptied and had been swept out. I strongly suspect this is an attempt by Mr. Lariviere and/or U-Haul to gouge customers for extra rent by making it so inconvenient for them to keep trying to get a response that they just pay because it's less aggravation.

Évaluation :

5

Very kind a knowledgeable

Évaluation :

5

Easy friendly service, thanks

Évaluation :

5

staff are extremely friendly and professional

Évaluation :

5

Never an issue with the facility

Évaluation :

5

The office staff was great. Very helpful. Thank you

Évaluation :

5

Move out was easy. Thanks again. Needed something closer to home.

Évaluation :

5

Excellent customer service

Évaluation :

3

Very buggy, storage unit was filled with spider webs, rain water leaked into unit.

Évaluation :

3

Had to clean Hugh stain in middle of floor don’t know if mold or what

Évaluation :

4

I was not initially told I could do it online when I called after explaining the situation I ended up doing it online that was slightly complicated but the seller on the other end of the phone was very helpful

Évaluation :

5

When we were putting stuff in there was a team installing new lighting. When we went back it was bright and nice. Good improvements.

Évaluation :

2

Month of cancellation should be prorated

Évaluation :

5

The only issue I had was one time and all my fault but I got there and could not get in when the ap was up. I could not get in so I followed somebody else and then could not get out. My son and I sat there for 1 1/2 hrs before anybody came. We called the phone number on the gate several times and nobody answered.

Évaluation :

5

Move out process was simple. Thank you.

Évaluation :

2

It was great until U haul bought them. Terrible customer service, the call center answers the phone, not a good idea. People are looking for answers for their storage area, not all.

Évaluation :

5

A little confused about uhaul storage unit but was fixed

Évaluation :

5

Didn't think I would get charged for a whole month by moving out everything yesterday

Évaluation :

5

Always friendly and professional

Évaluation :

5

The code texted to me was incorrect, but I was able to figure it out.

Évaluation :

1

My experience with the staff actually working was great. But then Matt Rodgers called me on the phone to let me know the staff messed up my storage room and I moved in the wrong unit. He was very nasty on the phone wouldn't let me speak to a supervisor told me he was the boss of the region and over charged me as well. I've been waiting on corporate to return my call but no such luck.

Évaluation :

3

Need 24 hr access

Évaluation :

1

The staff Matt actually was extremely rude on the day I tried moving my things out. Had to wait over 2 hrs for them to take locks off my unit after they changed the original locks it came with and after bringing my things home I'm missing quite a few items that can't be replaced. I'm extremely upset about this and will never again use this unit for anything

Évaluation :

4

Only reason I rated the hours as "no" is because the office is no longer open and the sign listed a local phone number to call. When I called that number, I got the corporate office in AZ. The woman there was a hit confused but was very friendly and was able to take care of me.

Évaluation :

4

I didn't use my storage for a full 30 days after moving out. Aren't I due a partial refund of my payment?

Évaluation :

3

Was convenient they had carts to help take stuff to storage unit

Évaluation :

3

Not too happy about just moving into a unit cause they are cheaper than uhaul then uhaul buys them out and raises the monthly rent.. not cool. Especially since no improvements have been made.

Évaluation :

5

i had a billing question and it was handled quickly and with no hassle by tyler!

Évaluation :

3

Was not informed it was inside the building .after we drove all over and figured it was and then had to call to we had not been informed how to get into the building

Évaluation :

1

We have a payee program, and the staff wouldn't let us mail checks monthly as we have to drive to deliver the checks for our clients. We don't have access online for our clients so we do checks to pay U-Haul but U-Haul won't take the check if we mail them.

Évaluation :

2

I went to pay my bill online, the system didn't recognize my credentials and after attempting 3 times to get an email to reset my password, I finally had to phone the office to pay the bill. I still don't have credentials to pay online.

Évaluation :

5

They have helped me so many times I appreciate the men that work in the office so much . Thank u so much guys