Évaluations des clients U-Haul Storage at I-20 and Pearson

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage at I-20 and Pearson

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danielle h. le

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The staff at the facility was extremely friendly and helpful. When I need a storage facility or UHaul rental I will use the I-20 at Pearson Road location . The managers, Mr. & Mrs. Collins are great

Janice B. le

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ALLOW 24 HOURS FOR UHAUL RENTAL. OTHER THAN GREAT CUSTOMER SERVICE.

Rhemalyn L. le

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Le client n'a pas laissé de commentaire.

yvette c. le

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Greg was able to help me secure a unit in no time. Very pleasant and courteous.

Mari G. le

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Mr Greg is a wonderful asset to this locatation. He is personable, polite and considerate and an asset to your company.

Mari G. le

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Le client n'a pas laissé de commentaire.

vince S. le

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Everything was perfect. The truck even came with a moving dolly. It was a great experience

Angela N. le

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Le client n'a pas laissé de commentaire.

Blythe B. le

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Le client n'a pas laissé de commentaire.

John N. le

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Wonderful people!

Vince J. le

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The same as you treated me with Honesty integrity Just plain old good customer service

Samuel S. le

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Le client n'a pas laissé de commentaire.

Joseph C. le

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Le client n'a pas laissé de commentaire.

Doug K. le

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Le client n'a pas laissé de commentaire.

Edwin K. le

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Take some lesson from this location. They were extremely accommodatiing. Where everyone else said no we can't do that. This was an truly great American experience? great people.

Lawrence H. le

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I really don't see any need for improvement. Very friendly and helpful. Looking forward to doing future business with these fine people. Keep up the work.

Caleb M. le

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Le client n'a pas laissé de commentaire.

Don C. le

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I tried to use the anytime pick up and the service was horrible waited out in the cold and dark in an isolated area with no security for an hour to get vehicle and was still unable to obtain the truck. Very rudely was told to come back in the morning to show I’d to get it. Had to call and rearrange hires movers which cost me more money. Then when I got to the business later that day I was treated like a child. According to the lady she was not able to look at my Id and state or was me she had to have a relative do that for her. I had to then call and wake people up to get my truck rental. Way too much of a hassle and the company doesn’t treat people well at all

REBECCA D. le

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The vans here are always clean and plenty of gas so you can just get in and go. The staff is always courteous and provide excellent customer service!

Rebecca D. le

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The customer service here is always, always excellent. So many companies have become less about the customer and more about the company. It is so refreshing to deal with a company that is still customer service driven. I have recently changed locations but will continue to use this Uhaul location because of the friendly employees and the excellent customer service they provide.

linda h. le

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I believe I used this unit for close to three years, and the workers were always professional. The grounds were clean; easy access; good lighting, and the area was secure during and after hours.

Tyrone M. le

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Le client n'a pas laissé de commentaire.

sandra w. le

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Na

KEITH R. le

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This was the 3rd location we went to to pick up the truck we reserved at a different location. This survey should ask if the truck was there at the scheduled time/location. I will not use Uhaul again

Greg D. le

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The original pickup location was 1012 Hwy 471, Brandon, MS 39042. Upon arrival I was told they didn't have a truck. Both employees were on the phone. They didn't offer to help. They didn't ask me to wait. I was just told they didn't have a truck. I left the location. About fifteen minutes later I received a text telling me to pick up a truck at the White Blvd location. I don't know if the Hwy 471 location was involved. They seemed to not care. eI understand trucks don't get returned, but don't just blow me off. I should have been asked to wait until they were off the phone and then assisted. VERY UNPROFESSIONAL employees at the Hwy 471 location. White Blvd location was VERY PROFESSIONAL, courteous, and helpful.

John N. le

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thanks

Jeffrey P. le

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Very quick in and out service! Super friendly staff!

helen W. le

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Manager was nice. There was a question I had that she didn’t know the answer to so she made calls until she found the answer.

HERMAN H. le

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Becky and Gregg were as good as they come. Great business people. They went out if their way to make our experience with U-Haul a pleasure. We highly recommend them.

Mark P. le

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Storage facilities were very clean and accessible.

Dione b. le

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Great units!! The staff is nice. I will use this location again.

Doug Y. le

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Nice friendly people manage this facility.

Curtis G. le

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These people were outstanding in customer service. If I ever need another Uhaul truck, these will be the only people I deal with.

bobby M. le

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Provide a location closer to residence.

sara H. le

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These 2 young men were very nice and polite!!!! I was highly stressed and they were wonderful!!! Thank You!!! Give them a BONUS!!!!!!!!!!!!

Marlo W. le

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This location was excellent. Mr. & Mrs. Collins are great!! However, when you call the toll free number to UHaul, you may not always get a customer friendly rep. I had to tell one rep to stop cutting me off and allow me a chance to tell her what was going on with my situation.

Rebecca D. le

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Can't think of a thing. This location and its staff are always, friendly and take great care of me.

Ross K. le

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Great folks!

Dawn B. le

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uhaul needs to check there mileage calculator I went over by 11 miles and went house to house

Tequila J. le

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Le client n'a pas laissé de commentaire.

Donna F. le

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Le client n'a pas laissé de commentaire.

Mary S. le

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Very friendly and helpful.

Willie B. le

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Thankz for your service

Joeann R. le

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All of the young men at this location were very kind, polite and helpful! A+++ service!

Kevin C. le

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Le client n'a pas laissé de commentaire.

Tanya W. le

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Le client n'a pas laissé de commentaire.

EVIE H. le

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Continue doing what you do!

kenneth e. le

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Everything was great. Pricing could be a little lower.

Spencer H. le

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Everyone working was very nice and helpful.

Connie A. le

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Le client n'a pas laissé de commentaire.

Almond T. le

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They were very friendly and professional.

Tammy C. le

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The people that work at both locations in pearl was great.... Went to highway 80 first she walk me through everything and even found me the other uhual place in pearl and did my reservations for me.... When went a got the other place they were really super nice. I will tell all my friends so they can use this location ... Thanks for everything

CHARLTON J. le

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The staff is courteous and patient during the stress of moving. Also, the facility is very nice and secure.

Anglela W. le

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Office staff was very helpful and pleasant people. This was my second time storing at this facility. Highly recommend 1-20 Pearl U-haul for your storage needs.

Edmund W. le

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Very nice people......and helpful

Keith C. le

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I had a very good experience at this facility. Everyone was very helpful. The move in process was very smooth and we were able to get our unit in very little time. Would definitely recommend.

Valerie F. le

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Le client n'a pas laissé de commentaire.

Keith C. le

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I had a really good experience at this location. I was actually supposed to turn my rental in a different location, but since I had a storage unit, they helped my turn my rental in at this location. Staff was very friendly and helpful. Would definitely recommend this location.

stan S. le

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Le client n'a pas laissé de commentaire.

judy R. le

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Le client n'a pas laissé de commentaire.

REBECCA D. le

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Customer service is over the top at this location. I would drive by 5 other Uhaul locations just to do business with this one. They are always acomodating and friendly.

Anglela W. le

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Becky was amazing helping me to decide which size storage I needed.

LaQuessia D. le

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Poor customer service!Management is very rude!

Paul A. le

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Le client n'a pas laissé de commentaire.

Sheila S. le

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Le client n'a pas laissé de commentaire.

tina t. le

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I was very pleased with the greeting of the staff. The U-Haul storage are very cool and clean. Most of all i'm very pleased with my price for storage unit. Thank You U-Haul of Pearl Ms.

Dale S. le

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Your employer tell me to back up, thought he was helping me, I hit a pole, He said, " He thought I was good, don't my father SUV....

KIM S. le

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It was a great experience and actually made moving fun!

karl L. le

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At this point, nothing. Very clean vehicle and well taken care of! Thanks

Thaddeus D. le

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The online check in process was kind of a disaster, but when I spoke with the people at the location, everything else went very smoothly

Michael S. le

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Guys working at the front desk were very courteous and helpful.

allyson R. le

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The manager on duty was so kind and helped me load my dolly into my car. He was on the grounds when I first arrived but came to the door within seconds of me calling the number left on the door. It was a very clean place unlike the other U-Haul I had just visited off Highway 80 in Pearl.

REBECCA D. le

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Le client n'a pas laissé de commentaire.

Humberto S. le

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Nice people!

Allen L. le

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Doing great keep it up.

Robertson H. le

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What's the point of reserving and then being told to go elsewhere? Luckily, this location wasn't very far, as opposed to the last time I rented when I had to drive over an hour to pick up the truck. The problem this time was that there was a leak in the truck. Big enough that we could see sky/light. Normally, this wouldn't be a problem except for the fact that it was raining hard off and all on day and it was getting water inside the truck. When we called the location, they said to just tell the drop off location since the truck wasn't being returned to their location.

Mary D. le

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We were originally supposed to pick up at Pearson rd and hwy 80. At that location we waited 45 minutes before we were processed and when we were finally processed we found out that there was no dolly and our truck was scheduled to be returned in 5 hours. I had reserved the truck for 8 hours. While waiting the employee never said hey, how are you, I’ll be one minute, nothing. At one point during the check in she got up and went outside and checked two trucks in while I sat there wondering what was going on. I’ve never had customer service this bad. When we got to the new location it was exact opposite. It took about ten minutes start to finish. The staff was friendly and knowledgeable. I will come back to this location for all of my U-Haul needs.

Eric T. le

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Le client n'a pas laissé de commentaire.

Melvin W. le

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The car Dolly’s could use new straps and having a man there to help the customer hookup rather than a weak woman.

Paulette R. le

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Le client n'a pas laissé de commentaire.

Lisa B. le

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Becky and Greg were very helpful and answered all my questions. They were very kind and courteous, which is something you don’t see much these days. I would highly recommend this facility to anyone.

THOMAS T. le

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Le client n'a pas laissé de commentaire.

Larry B. le

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Best storage facility I have ever used. Friendly folks,,clean,secure,,easily accessible. Would recommend to anyone. 👍🖒..LARRY

George J. le

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The people where very nice and the rental went very smooth. In and out in no time at all

Raul E. le

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Staff was prepared and very friendly

janay g. le

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They took care my problems when they a rose. I lost my access could were very helpful in retrieving that

kevin T. le

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Fix the check engine light Sheldon!! Lol. Josh was very professional!!!

JEFF D. le

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Love the management. Very easy to speak too.

David M. le

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Le client n'a pas laissé de commentaire.

Yasmin D. le

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Le client n'a pas laissé de commentaire.

REBECCA D. le

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I can't say enough good things about this U-Haul location. Each and every employee is polite and their customer service is outstanding. This will be my only U-Haul location I will be using going forward.

joseph M. le

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Le client n'a pas laissé de commentaire.

JOSEPH G. le

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Always very friendly and professional. Customer service was awesome. Thanks again

REBECCA D. le

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These guys went above and beyond to help meet my needs. I so appreciate everything they did to help my events run on time!

EERON P. le

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Becky and Greg were always helpful and so very nice.

Char V. le

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Le client n'a pas laissé de commentaire.

Paulette R. le

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Le client n'a pas laissé de commentaire.

GEORGE R. le

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Le client n'a pas laissé de commentaire.

Phillip J. le

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Very courteous and fast service

REBECCA D. le

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These guys were great! I will be making all future rentals with them! They were courteous, helpful, the van was so clean it looked brand new.

Britney W. le

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Le client n'a pas laissé de commentaire.

JANELLE B. le

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Le client n'a pas laissé de commentaire.

patrick C. le

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Thr 20 foot truck I rented was comfortable a clean.

Paulette R. le

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Le client n'a pas laissé de commentaire.

Sean A. le

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The lady there told me the credit card hold would not deduct money from my account, but it did, which caused issues because I was helping a relative move. Her inability to help me caused me to use the online check-in, and her rudeness during return caused me to use the online check-out and return. I would not recommend this location.

John R. le

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Le client n'a pas laissé de commentaire.

KELLY W. le

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Very nice worker's, ESPECIALLY Cody, he was very nice and very HELPFUL.. 5 STARS from me. Will definitely be back when I need a UHAUL ??????

MAVIS B. le

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Friendly efficient staff. Clean and well maintained. Great job!

Kerri L. le

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Le client n'a pas laissé de commentaire.

Linda B. le

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Great managers at this location! They are knowledgeable, service-oriented and very helpful.

Kerri L. le

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Le client n'a pas laissé de commentaire.

Mary G. le

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Le client n'a pas laissé de commentaire.

Donavon W. le

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Le client n'a pas laissé de commentaire.

Paul R. le

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I'll use them again for sure. They were awesome!! Paul Rawson

Angela P. le

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I requested pick up at one location and was sent an email that it would be at another location and then when I got there they sent me to yet another location. This added 40 unnecessary miles that I was not comped for and wasted one hour of my time tracking it down. Will not rent from U-haul again.

PATRICIA H. le

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I was a client of this storage facility before Uhaul took it over. Uhaul made some changes to the facility but over all it has been great. The staff is wonderful

Larry S. le

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Keep doing the same

ROOSEVELT B. le

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NOTHING

Wheeler B. le

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No improvement necessary. Excellent job!!!

JENNY N. le

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My reservation was not able to be filled. The staff did not seem to care. Although it wasn't my job to fix the problem, I was the one doing the creative thinking to solve the problem. Disappointing!!

Betty T. le

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Service was excellent. Staff was very helpful and polite.

Mark P. le

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Positive experience

howard Y. le

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These people are first class in Customer Service, equipment, and efficiency. I have never been more pleased. I will definitely be back.

MAttie S. le

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Le client n'a pas laissé de commentaire.

Marcus T. le

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Le client n'a pas laissé de commentaire.

Gary M. le

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Le client n'a pas laissé de commentaire.

Shondea R. le

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Le client n'a pas laissé de commentaire.

Connie B. le

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Le client n'a pas laissé de commentaire.

Alan B. le

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Make sure the A/C works properly before sending it out to customers.

MAVIS B. le

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Very friendly helpful staff. Storage and grounds appear very well kept.

Jermaine D. le

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Le client n'a pas laissé de commentaire.

Ryan H. le

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Overall a very good experience. I will be back next time we need storage! Thanks! Ryan Haslob